INTRODUCTION

A hospital booking management system for (Muritala Muhammad Specialist Hospital Kano) is
a digital solution designed to streamline the process of scheduling and managing appointments
for patients and healthcare providers within a hospital or clinic setting. This system facilitates
efficient booking, rescheduling and cancellation of appointments, while also providing
essential tools for resource allocation, patient communication and data management.

REQUIREMENTS
System requirements
The system would be able to
• Create and manage appointment for patients
• Improve data accuracy and integrity.
• Manage patient data and generate reports.
• Increase data security.
• Provide better business process visibility.
• Provide more effective decision-making.
• Improve customer service.
• Provide more effective communication within the organization.

User requirements
The system should provide users with ability to:
• Users should be able to view and manage their appointment
• Search for patient records by name, date of birth, or other identifiers.
• Add, edit, or delete patient information.
• View patient records in a clear and organized way.
• Generate and print reports.
• Navigate the system with ease and efficiency.
• Receive alerts and notifications about patients.

Functional requirements
The system should provide the following functional capabilities:
• The system should allow users to create, view and manage appointments
• The ability to generate prescriptions based on patients’ data.
• The ability to encrypt patients’ data for security.
• The ability to create new patients records.
• The ability to generate reports based on specific criteria.
Nonfunctional requirements
• Operational:
➢ The system must be able to interface with other hospital systems.
➢ The system must be able to process a high volume of data.
➢ The system must be able to generate reports within a certain time frame.
• Performance:
➢ The system should be able to adjust to accommodate increasing data volume

➢ It must be able to handle multiple users and processes in an efficient manner.

➢ It must be designed to support the hospital's quality improvement and patient
safety initiatives.
➢ It should have rapid response times to enhance user productivity.
➢ It should be available for use during operational hours.
➢ It should be fast while processing and retrieving data.
➢ It should have efficient data recovery mechanisms.
• Security:
➢ The system must require strong passwords for all users.
➢ It must lock user accounts after a certain number of failed login attempts.
➢ It must require unique user IDs for all users.
➢ It must provide audit trails that record all user activity.
➢ It must require user activity logs to be reviewed regularly.
➢ It must require regular system backups.
• Cultural and Political:
➢ The system must be designed to support the organization's mission and values.
➢ It must be designed to support the organization's commitment to patients’ safety.
➢ It must be designed to support the organization's commitment to quality
improvement.
➢ It must be designed to support the organization's commitment to privacy and
security.
 ELICITATION TECHNIQUES

The Selected Elicitation Technique:

Joint Application and Development
JAD was selected because:
❖ It is a collaborative approach that involves all the stakeholders in the system,
including the users, developers and management.
❖ It helps to reduce the amount of time and effort needed to develop the
system, by involving all the stakeholders from the start, it eliminate the need
for multiple round of revisions and changes.
❖ It can also help to identify any potential problems or risks early in the
development process, allowing them to be addressed.

ELICITATION REPORT
Stakeholders involved:
✓ Representative of IT department
✓ Representative of the administrative department
✓ Representative of the medical department
✓ Representative of the nursing department
✓ Representative of the finance department

Question and Answers:

Q1: What are the main goals and objectives for the
new system? ANSWERS:
➢ Provide more efficient and organized record-keeping system.
➢ Improve customer service.
➢ Provide support for decision making.
➢ Increased efficiency and productivity.
➢ Improve data sharing and collaboration.
Q2: What are the challenges that are faced with the
system? ANSWERS:
➢ Inability to track and analyze data effectively.
➢ Inefficient time management.
➢ Lack of data analysis.
➢ Absence of regulating requirement.
➢ Limited access to information.

Q3: What current activities that are carried out manually should be
automated in the new system?
ANSWERS:
➢ Accessing and updating patient’s data.
➢ Prescribing medication.
➢ Ordering lab test and interpreting result
➢ Opening file for a new patient.

Q4: How can we ensure the privacy of patient and

staff data? ANSWERS:
➢ Limiting access to only authorized individuals (access control).
➢ Training and awareness.
➢ Designing and implementing an information security policy.
➢ Use of encryption and two factor authentication.

Q5: what are the input the system requires and their
sources? ANSWERS:
➢ Patient data.
➢ Patient medical history and treatment plans.
➢ Insurance information.
Sources: patient intake forms, medical records and lab request.

Q6: What are the key data relationships that should be in the
database? ANSWERS:
➢ Relationship between:
✓ Patients and their medical records.
✓ Patients and doctors.
✓ Pharmacies and prescriptions.
✓ Insurance and companies.
Q7: What reports need to be generated from the
system? ANSWERS:
➢ Consultation and procedure summaries.
➢ Laboratory and radiology reports.
➢ Patient appointment schedule.
➢ Patient admission and discharge reports.
➢ Billing reports.

Q8: What user interface features are

required? ANSWERS:
➢ Should be compatible with any browser and operating system.
➢ Allow user to edit appearance like font, theme, etc.
➢ Provide feature for creating and saving records.
➢ It should have search functionality.

Q9: What security and access control are

required? ANSWERS:
➢ Role-based access control.
➢ Lock out after a certain number of failed login attempts
➢ Strong password policy.
➢ Audit logs of user activities.

Q10: What privileges should be assigned to each user

group? ANSWERS:
➢ Administrative staff.
➢ Nurses could view patient’s record and receive alerts for patients care.
➢ Doctors could view and update records, order test and medications,
generate reports, and schedule appointment.
➢ Receptionist could create and update files, and manage payment
reports.

Q12: What are the key features and functionalities that should be
included in the new system to meet the needs of the user?
ANSWERS:
➢ Appointment scheduling.
➢ Electronic health records(EHR)
➢ Billing management.
➢ Security and compliance
 GROUP 2(Hospital Booking Management System)

S/N FULL NAME REGISTRATION NO.

1 Ishaq Danzaki Usman CST/20/IFT/00459
2 Rabiu Khadija Muhammad CST/20/IFT/00461
3 Salisu Abdulrahman Labaran CST/20/IFT/00462
4 Abubakar Habiba I CST/20/IFT/00464
5 Nafisa sarki Labaran CST/21//IFT/00601
6 Ahmad Ibrahim CST/22/IFT/00842
7 Ibrahim Ishaq CST/22/IFT/00843
8 Margaret Musa Imbidowo CST/18/IFT/00130
9 Khalid Baba Isa CST/18/IFT/00131