Downloaded for recruitment at Indegene (Feb 1, 2024)

Somya Mathur
+91 9540492233
somya.mathur92@gmail.com | linkedin.com/in/somyamathur92/

CAREER SUMMARY
Strategic and results-driven professional with a solid background in both Knowledge Management and Product
Management. With 6 years of experience in implementing Knowledge Management best practices, I excel in
organizing, curating, and optimizing knowledge resources to drive operational efficiency and facilitate informed
decision-making. Additionally, as a Product Management professional, I bring a proven track record of driving
product vision from conception to launch. With expertise in market analysis, stakeholder collaboration, and project
management, I specialize in translating market insights into innovative product solutions. Skilled in defining
product roadmaps and prioritizing features, I lead cross-functional teams to deliver high-impact products that exceed
business objectives.

Skills: Knowledge Management | Content Management – Content Strategy, | Market and Business Research | Data
Analysis | Product Development | Stakeholder Management | Project Management | Quantitative Analysis

Soft Skills: Multitasking and Prioritisation | Cross-functional collaboration | Accuracy | Detailed oriented |
Problem-solving | Time management | Strong communication and presentation skills

Tools Used: Dashboard – Looker, Google Data Studio, O365 – SharePoint, Excel, PowerPoint, Word | Google
Suite – Spreadsheets, Google Docs, Slides | Jira

WORK HISTORY

Senior Knowledge Management Specialist, Gerson Lehman Group, Gurgaon (06/2022 - Present)

• Collaborated with subject matter experts to conduct comprehensive market research across various industries.
• Curate, and maintain the project shells, conduct thorough company research to gather the most recent financial
updates and competitor data, and identify best-in class experts.
• Curated and maintained project repositories, ensuring accuracy and accessibility of critical data.
• Led training sessions on Knowledge Management best practices, fostering skill development across teams.

Key Achievements
• Enhanced search efficiency by 80% through meticulous organization of knowledge repositories and improved
search accuracy by 40% through content taxonomy restructuring.
• Facilitated a 20% increase in inter-departmental collaboration through cross-functional knowledge-sharing
initiatives.
• Restructured content taxonomy, resulting in a 40% improvement in search accuracy and information retrieval
across the organization's database.
• Led cross-functional teams in knowledge-sharing initiatives, resulting in a 20% increase in inter-departmental
collaboration.

Senior Product Analyst, GlobalLogic (onsite – Google), Gurgaon (03/2018 - 06/2022)

• Performed in-depth market research, user behavior study, and analyzed market trends to identify new product
opportunities on Google search result page and Assistant.
 Downloaded for recruitment at Indegene (Feb 1, 2024)

• Collaborated with stakeholders to define product vision, data strategy, and roadmap. Translated business
requirements into deliverables and launched 20+ features on Google Search Page.
• Created a product review document and defined key metrics to guide the scoping, implementation, launch, and
maintenance of a groundbreaking new product.
• Conducted A/B tests and user experiments to optimize product features and enhance user experience, resulting
in a 40% increase in user engagement and a 15% boost in revenue within the first quarter of the launch.
• Analyzed user data and feedback to iterate on features, leading to a 30% increase in user satisfaction.
• Published the weekly and quarterly business reports to the internal and external stakeholders.

Key Achievements
• Created numerous functionalities for Google Search and Google Assistant, consistently enhancing precision
and recall percentages. Launched global verticals resulting in a query impression exceeding 50M, impacting
Google's servers by 0.1954%.
• Led a 10-member cross-functional data team and coordinated toward the successful completion of data
conversion from old to new format.
• Implemented Agile Scrum Sprint, reducing product launch time by 30 days.
• Received commendations from clients for exceptional service and problem-solving abilities.

Research Analyst, Aptara, Noida (06/2017 - 02/2018)

• Created and maintained content on the knowledge management system by performing secondary research on
educational websites and ensuring content remained current, relevant, and accurate.
• Published the content on Elsevier’s website by using XML code.

Key Achievements

• Provided research-based recommendations leading to improvements in client websites.

• Facilitated collaboration across teams to deliver comprehensive research reports.

Analyst, HCL Technologies, Noida (07/2015 - 05/2017)

• Provided remote technical support to clients, troubleshooting hardware and software issues via phone, email,
and remote access tools.
• Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring prompt and
effective resolutions.
• Documented all support activities and solutions in the ticketing system, maintaining accurate records for future
reference.
• Delivered exceptional customer service, ensuring client satisfaction, and building strong relationships with
clients.

Key Achievements
• Maintained compliance with Service Level Agreements (SLAs) for prompt ticket resolution.
• Resolved on-site user issues, enhancing client satisfaction.
• Received Employee of the Year award

EDUCATION
B.Tech- Computer Science
UPTU, Lucknow (2010 - 2014)