Oways625@gmail.

com
Owais shamim +917983459804

Sofia Apartment, G-Block, Kalindi

Kunj, New Delhi, 110025,

EXPERIENCE
MIK INFOTECH PVT. LTD. — PRODUCTION SUPPORT ENGINEER INTERPERSONAL SKILLS

Self Confidence
05-April-2021 – PRESENT Positive Attitude
Offering excellent IT experience of over 2.5 + years of experience as Support Engineer in ETL, Unix, Confident and Determined
Linux, Basic Shell scripting and Oracle, SQL. Hands-on experience in Technical Support. Well versed Hardworking and Passionate
in Debugging and Troubleshooting. Ability to work proactively in a team.
Excellent research, analytical and
problem-solving skills.
TECHNICAL SUMMARY

⇨ Experience managing or operating Oracle, SQL Server, or comparable RDBMS systems, especially with a
focus on database backup and recovery. TECHNICAL SKILLS
⇨ Knowledge of the UNIX/Linux operating system and basic Unix shell Scripting & ETL.
⇨ Knowledge regarding Joins and Subqueries. Platforms Windows 10/11,
⇨ Knowledge of Oracle Indexes, view, Sequence, Synonyms and SQL functions. Linux, Mac
⇨ Perfect knowledge on SQL such as using DDL, DML, DCL, TCL statements to create & manage tables.
⇨ Good knowledge of External table, SQL*Loader export import (EXP/IMP & EXPDP/IMPDP). Software Microsoft Office
⇨ Managing Objects with Data Dictionary Views, Retrieving Data Using Sub queries etc.
⇨ Basic Knowledge in Shell Scripting. Languages SQL, Basic PL/SQL
⇨ Knowledge regarding SSH, SCP, SFTP, FTP.
⇨ Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACEROUTE. Tools SQL*Plus, SQL Developer
⇨ Knowledge of LAMP Server & Apache tomcat. Jira, Grafana
⇨ Pattern Search & Regular expression to search for multiple similar strings.
⇨ Replace one pattern with another in sed, using regular expression where necessary. Utilities SQL*Loader, Datapump
⇨ Scheduling jobs by at and crontab and it’s maintenance. (exp/imp/expdp/impdp)
⇨ Well versed with UNIX architecture. Essentials Unix Commands and File/Directory related command such as
(chage, passwd, cal, touch, wc, sort, cut, grep, sed, awk, find, ulimit, chmod, ls, cat, mkdir, rmdir, cd, ps, tar Database Oracle
and gunzip).
⇨ Handling mail of Clients, Project managers and Workgroups.
⇨ Understanding of Digital certificates like SSL/TLS/.
⇨ Experience with Agile methodology, continuous integration, and related tool like JIRA.

JOB ROLES
EDUCATION
⇨ Work as L1 in Telecom operation.
⇨ Monitoring of UNIX servers continuously & resolving the system related issues if any occurred as 24/7 Aligarh Muslim University,
production support. Aligarh , B.A.(H) 2019 - 2022
⇨ Doing deployment of the applications through UNIX console Monitoring system logs and activity on all ⇨ SGPA - 7.0/10
servers.
⇨ Resolve service incidents and requests according to SLA’s.
⇨ We also do troubleshoot and RCA of various incidents.
⇨ Handle service and incident requests. PERSONAL DETAILS
⇨ Handling Linux and Windows Application Servers.
⇨ Team/Shift Management including task assignment and issue closure. Citizenship Indian
⇨ Work independently and collaboratively with team members to achieve common goals, while maintaining
responsibilities and commitments. Father’s Name: Shamim Alam
⇨ Gained knowledge on implementation of Agile methodology.
⇨ Managing all configuration changes as per the requirements. Mother’s Name: Shagufta
⇨ Proactively monitor and manage application and system resources: daemons, processes, interfaces,
file systems, and CPU / Memory utilization. shamim
⇨ Management of Outages on the complete IT Infrastructure of the client. This involved sending out
appropriate notifications, identifying the clients impacted and providing status updates to the Gender Male
Business Impacted.
⇨ Handling cron jobs for regular tasks, scheduled shell script for automatic run for backup/restore of
different schema using exp/imp utility.
LANGUAGES
⇨ Written shell scripts using sed/awk for Extraction, Transformation and Loading of data using
SQL*Loader from different heterogeneous source systems like Flat files, Excel, Oracle.
⇨ Proper issue resolution, Issue/Trend Analysis, RCA sharing with business, Proper Incident, Problem English, Hindi, Urdu
and Change management.
⇨ Provision services to users-group as per requirement.