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PROFILE FOR AGM-Sales

NAME Sabbir Khan

CONTACT NO. 9778797786

TOTAL RELEVANT 17 Years
EXPERIENCE

CURRENT CTC Rs. 16 LPA

EXPECTED CTC Rs. 16-17 LPA

NOTICE PERIOD Can join immediately (Had left last

company because of medical issue, was
bed ridden for 2 months)
CURRENT LOCATION Bhubaneshwar

OPEN TO RELOCATE YES

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CURRICULUM VITAE
Sabbir Khan
Mobile: 91-9778797786
Email: sabbir84khan@gmail.com

An experienced professional with proven record of exceptional deliverables.

OBJECTIVE
Seeking placement in an organization where I can lead a team and monitor the after sales responsibilities
in a smooth and organized manner so as to contribute in the accomplishment of the organization’s
objectives.
SUMMARY
 Senior professional in the realm of product support management and training with more
than 16 years of proven expertise in the field.
 Recognized by management for exceptional team handling and technical faults resolving skills
 Unique distinction of designing product strategies.
 Exemplary man management and interfacing abilities with statutory departments.
 Worked in different countries like Singapore, Russia, China & Indonesia with assigned project.
 MY Working Theory - Triple-R: Relationship, Reputation & Revenue.

WORK EXPERIENCE

1) GENERAL MANAGER-AFTER SALES; JYOTE MOTORS PVT. LTD (Authorized dealers of

Maruti Suzuki India Ltd.) May 2022 – Nov 2023.
2) GENERAL MANAGER-AFTER SALES; HERITAGE TOYOTA (Authorized Car dealers
for Toyota Kirloskar Motors) Nov 2020 – April 2022

Responsibilities:
 Maintaining & analyzing Dealer profitability with support to the Dealer in problem solving,
project planning, management, development with execution of stated goals and objectives.
 Maintaining Spare parts availability in all two branches. of workshop and command area
with ensuring the ROL (Reordering level) is been maintained to manage CSI.
 Planning for future development in line with strategic business objectives.
 Monitoring two Branches & their profitability with support to dealer’s finance.
 Adherence on MIS (management Information System) & responsible for the smooth functioning
of Operations.
 Up-gradation & Network expansion with Strategy planning on dealer infrastructure
and strengthening of dealer network.
 Ensuring Dealership to adhere the limits on principle audit GENBA (Go see from your eye
and gather data) & DISHA (Dealer Improvement System Through Holistic Approach)
parameters.
 Strictly monitoring the dealerships branches campus surveillance and security systems 24/7.
 Maintaining & Adherence on CSI (Customer Satisfaction Index) with handling day-to-day problems
and situations, and provision of secretarial support on personal involvements.
 Strictly monitoring & reviewing on customer’s complaints i.e. VOC’s (Voice
of Customers) & IVOC’s (Internal Voice ofCustomers).
 Personally dealing with Key Customers.
 TPM training to the team with fixing the training calander as per the schedules.
 Special focus on VAS (Value Added services).
 Daily, Weekly & Monthly review in all parameters with Advisors, SM (service Manager), BPM (Body&
Paint Manager), MRS team (Maintenance Reminder Service) & HCR (Head Customer Relationship
Manager).
 Keeping daily & strong track on manpower retention & their trainings (Technical & non-Technical).
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 Working on special projects (AMC (annual Maintenance Cost) & CCP (Customer convenience
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Package) as per the area potentials.
 Monthly meeting with workshop technician (for understanding their need & workshop requirement)
which helps enhances the manpower retention.

3) RGIONAL BUSINESS MANAGER - SERVICE (ODISHA); Bajaj Auto Ltd

(Commercial Vehicles)March 2015 - August 2020.

Responsibilities:
 Establish products through Service and ensure no apprehension/concern in customer’s mind. Work
very closely with Sales and Spares Area Managers to achieve positive word of mouth / referral.
 Product feedback Prompt and quality Field Failure Reports, monitoring of new products feedbacks
& Market Response and effective execution of field fix with RND team.
 DMS Tracking/Training & ensuring 100% utilization in dealership & their branches.
 Tracking the competitor activities to ensure self-awareness against the competitor strategy.
 Developing & involvement in after market activities.
 Ensuring 100% trained dealer Service manpower, Training of CST’s (Certified Service
Technicians) and all identified local mechanics in markets to increase CSI.
 DSS (dealer sustenance) Repair process audit of dealerships.
 Village & Taluka wise branch coverage. PT (power technician) & CSTs (certified Service Technician)
in Alternate Fuel markets.
 Appointing new Dealership’s, branches and CSTs.
 TPM / 5S implementation at all Dealership, branches and CSTs.
 Free Service and Paid Service redemption.
 Spare parts off take /availability in workshop and command area with ensuring the ROL
(Reorderinglevel) is been maintained.
 Refurbishment project to enhance resale value of Diesel products in market.

4) SR. TERRITORY MANAGER (ODISHA); Mahindra & Mahindra (FES)

June 2013 -March 2015.

Responsibilities:
 To achieve Service and Sales volumes ( Tractors & Harvesters) with profit objectives through
motivating and developing the Sales & After sales team.
 Upgrading dealer’s manpower by analyzing there working skills & after training them.
 Maintaining & analyzing Dealer profitability.
 Monitoring the exchange vehicle to get liquidate for the support to dealer’s finance.
 Training Sales & Service team on related Matters.
 DMS Tracking & ensuring 100% utilization.
 Appointing new dealership’s & branches followed with company norms & criteria’s.
 Warranty management.
 To manage the sourcing and supply of genuine vehicle parts and monitor all service processes,
ensuring that all customers receive excellent customer service.
 Maintaining customer relationships in a geographical location by addressing their concerns
and offering solutions.
 Maintain customer service standards and ensure understanding and adherence to the requirements
of customer satisfaction indicators within the Mahindra Centre
 Maximize commercial opportunities through developing and implementing campaigns (Sales &
Service) within specific markets.
 Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing
campaigns are relevant and targeted.

5) SR. PRODUCT SUPPORT MANAGER (EAST); V.E. Commercial Vehicles Ltd.

(A Joint Venture of Volvo Group and Eicher Motors, HCV) April 2010 - May 2013

Responsibilities:
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 Regional co-coordinator & Trainer for Product support.
 Appointing new dealership’s & branches followed with company norms & criteria’s.
 Training Service team as well as dealer team on day-to-day product updation & Circulars.
 Provide product feedback and ways to improve product quality through EFR (Early Hour Failure Report).

 Plan product support related activities for dealer including camps, events,
advertisements, Promotional schemes, etc. with a view to ensuring implementation.
 Establish & implement quality standards for setting up & meeting the targets of the company within
time & cost parameters.
 Onsite support to the dealers & technicians related to product issues.
 Taking care of vehicle stock audits to counter measure the pre-sold product issue.
 Up-gradation of distributor/dealer infrastructure and strengthening of dealer network.
 Linking with direct support to RND team of product failure, modification & feedback in market.
 Conducting on-site training for dealer Sales Executives & Workshop team (Product installation,
technical features, usage, service issues, resolution, etc.) as well as highlighting the awareness of
new upcoming products & circulars which has been released.

6) - Sr. SERVICE ENGINEER (EAST, NORTH EAST & NORTH); Ural India Ltd.
(RUSSIAN based manufacturer of HCVs) February 2006 - March 2010

Responsibilities:
 Responsible for planning for workshop profitability, handling customer relations aspect & interfacing
with the customers to understand their requirements & subsequent repairs.
 Appointing new dealership’s & branches followed with company norms & criteria’s.
 Supervising/training technicians to make sure that service work is performed properly at site.
 Warranty claims processing & dealing with warranty & PDI (Pri-delivery Inspections) jobs.
 Undertake detailed review and feedback from Field mechanics & supervisors.
 Spare Parts ROL Maintaining in Dealerships.
 Vehicle complaint trouble shooting with field service technicians.
 Taking care of demonstrations on before & after launching of company new products.

EDUCATION:

 Bachelors in Mechanical Engineering under (UTKAL UNIVERSITY) 2006.

 MBA in Marketing under (Sikkim Manipal University) 2012.

I.T SKILLS:
Operating Systems: Windows / Vista / SAP / DMS/ BI / TALLY
Software Packages: MS Office (Word, Excel, PowerPoint)

PERSONAL DATA:
Date of Birth : 31st March 1984
Languages Known : English, Hindi, Odiya and Bengali
Fathers Name : Mr Nadir Khan
Nationality : INDIAN
Marital Status : Married
Passport No : S0052190
D.L No : OR0220050056559 (LMV/MCWG/TRANS.)
Hobbies : Listening Music
Strength : Hardworking, Adaptable, Quick Learner, Enthusiastic, Good Team Player

DECLARATION:

I declare that the information given here is true to the best of my knowledge and will form the basis of the
contract of employment.

(Sabbir Khan)