AGRUPAMENTO DE ESCOLAS SANTOS SIMÕES

ENGLISH TEST A: MODULE 7 – 11TH GRADE EVALUATION:

2023/2024

NAME: _ TEACHER: STUDENT:

DATE: No.: CLASS: _

1. Listen to a definition of “influencer” and complete the text with the missing words.
An influencer is someone who has the a. ___________ to, well… influence. They use their
knowledge, position or b. ___________ to build a bond with their c.___________.
A social media influencer is someone who has acquired or d.___________ recognition through
their following on social media e. ___________.
(5 x 12 p = 60 p)

2. Listen to the description of the four types of influencers and complete the table.
TYPE NUMBER OF WHO THEY ARE SEA CREATURE THEY
FOLLOWERS REPRESENT
Mega over one million a. b.

Macro c. d. dolphins

Micro e. everyday people f.

Nano less than one thousand g. h.

(8 x 10 p = 80 p)
3. Listen to the eight important customer service skills and match the skills to the information.

a. Empathy 1. Be clear about what you can and can’t do.

b. Patience 2. End the engagement with a satisfied customer.

c. Clear communication 3. Listen for clues about mood and patience levels

d. Knowledge of product 4. Maintain composure.

e. Keep language positive 5. Make the customers feel at ease.

f. Read between the lines 6. Show you care.

g. Quick learning 7. Think fast, react and solve the problem.

h. Ability to close 8. Understand what you’re selling.

(8 x 7,5 p = 60 p)

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 READING
1. Read the following text.

Four simple hacks on how to be an ethical consumer

What does it mean to be a conscious shopper?

We, as consumers, are now becoming more conscious about the artisans creating our clothes, the
conditions they are being made under, the quality of the fabric and the environmental impact of our
clothes as well. If you've decided that your relation to fast fashion ends now, and you're looking for
5 direction to get started on your journey of being a conscious consumer, read ahead.

1. Read clothing labels carefully before you buy

The first step to being an ethical shopper calls for you
to be curious. Pay attention to the fine print – read the
text on the tags and labels on the garments. This will
10 provide you with crucial information like where the
product was made, the consistency of the fabrics used,
and how to take care of it. Some brands also started
incorporating the names of the workers who handmade
the products, initiating a dialogue between the
15 consumer and the artisan.

2. Switch to natural fabrics

In your endeavour to become an ethical shopper, it's best to consider switching to eco-friendly
materials that let your skin breathe – organic cotton, soy silk, hemp and linen are some good
examples. You can even opt for vegan fashion that uses no leather, animal skins or animal by-products
20 in the garments.

3. Reuse, reduce, recycle and resort to slow fashion

Being a woke consumer is about understanding that quality reigns over quantity. Shop only when
needed and opt for fashion that's clean and green. Buying vintage fashion or pre-loved clothes is
another smart way of reducing your carbon footprint on the environment.

25 4. Know what happens to your clothes after you dispose of them

The life cycle of a garment does not end with you, the consumer – it ends when the piece is destroyed,
either in a landfill or in an upcycling mill. As far as possible, donate your clothes to charities, people
and brands to prolong longevity and ensure that the clothes don't end up in a landfill.
https://www.vogue.in (adapted; accessed in September 2022)

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2. Match the words from the text with their equivalent. There are two extra words you do not
need to use.

1. attempt
a. crucial (line 10) 2. serious
b. incorporating (line 13) 3. opening up
c. initiating (line 14) 4. essential
d. endeavour (line 17) 5. role
e. switching (line 17) 6. including
7. changing

(5 x 4 p = 20 p)
3. Choose the best option according to the text.
3.1 To be a more ethical consumer you should
a. start reading the labels.
b. choose hand-made brands.
c. have a dialogue with the artisan.

3.2 Besides that, you should consider the type of fabric and
a. become vegan.
b. opt for animal by-products.
c. choose more natural materials.

3.3 As regards to the clothes you buy, it’s better to

a. reduce the quantity.
b. give up the quality.
c. choose smart clothes.

3.4 When you don’t want a piece of clothing any longer, you should not
a. donate it.
b. throw it away.
c. return it to the original maker.
(4 x 8 p = 32 p)
4. Match the halves of the sentences according to the text.

a. You can get to know a lot about a
product
b. You will protect both the animals and
your skin
c. You are also protecting the environment
d. You will not contribute to waste
1. if you choose to buy less.
2. if you start reading tags and labels.
3. if you change to fabrics like cotton,
silk, hemp or linen.
4. if you prevent old clothes from going
to a landfill.

(4 x 7 p = 28 p)

3
 USE OF LANGUAGE
1. Complete the complaint email with the words in the box.

damage contacted refund reply credit card

manager defective receipt cost appreciate

Dear Mr Thompson

On May 3rd I bought a sofa, model Lightwave, at your furniture shop located in Bournemouth. I paid
£800 for the sofa on my a. ____________. Your shop delivered the sofa to my home on May 7th.

Unfortunately, the sofa is b. ____________. One of the legs broke off two weeks after delivery. As
a consequence, the sofa is now unsteady and rocks while I sit on it. I have not used this sofa in any
way that would cause it any c. ____________. I returned to the shop twice, on June 3rd and June
6th, but I was told the d. ____________, David Smith, was unavailable and therefore could not speak
to me.

To resolve the issue, I would e. ____________ if you could pick up this sofa with no further
f.____________to myself, and g. ____________ the £800 I paid for it. Enclosed are copies of the
h.___________, the delivery invoice and photos of the defective sofa.

I’m looking forward to your i.____________. I can also be j. ____________ on 01332 412 251.

Sincerely,
Jonas Winston
https://consumer.ftc (adapted; accessed in September 2022)
(10 x 2 p = 20p)
2. Choose the right option.
2.1 I haven’t got _________ clothes in my closet, as I’m changing to a minimalist lifestyle.
a. many b. much c. some

2.2 There are ________ people nowadays who are addicted to the fast fashion industry.
a. no b. a lot of c. few

2.3 There is still _________ information about the long-term impact of consumerism on the
environment.
a. few b. little c. some

2.4 Most teens have _________ idea of the exploitation present in the fast fashion industry.
a. no b. any c. few

2.5 The first step to being an ethical consumer is to buy ________ you don’t need.
a. anything b. something c. nothing

2.6 ___________ we look, there are ads inviting us to consume more and more!
a. Somewhere b. Everywhere c. Nowhere

2.7 Elliot told ___________ about his obsessive shopping compulsion.

4
 a. anybody b. somebody c. nobody

2.8 Fast fashion items are ____________ cheap and of low quality.
a. rarely b. usually c. never

2.9 Shopaholics are ____________ influenced by marketing campaigns.

a. rarely b. seldom c. easily

2.10 I have been buying fewer non-essential things I don’t really need ______
a. sometimes b. actually c. lately
(10 x 3 p = 30 p)

3. Complete the sentences with two or three words so that they are a meaningful sequence of the
one given.

a. There are so many online ads when you’re on social media! They are really becoming
_____________________ invasive nowadays!

b. TV ads used to be very long, but now they last only for a few seconds. They are becoming
____________________.

c. I really like short ads, though. I can move on to what I really want to watch.________________
the ad, the better!

d. A product will increase in sales if a popular influencer supports it. In fact, the _______________
the influencer, the higher the sales.

e. It’s easy to influence teens into buying, especially younger ones. I believe the younger teens are,
_____________ to influence them.
(5 x 7 p = 30 p)
3. Join the phrases in column A with the phrases in column C using a suitable conjunction from
column B.

A B C
a. I used to buy lots of cheap
before 1. become a more responsible
clothes
consumer.
b. I now go through all the
in order to 2. I can take something back if
supermarket shelves
I need to.
c. My parents have raised
since 3. I decided to be a more
me to be a wise consumer
ethical consumer.
d. You should learn the
so that 4. I find products with ethical
meaning of ethical labels
labels to buy.
e. I always keep all the
until 5. I was a little child.
receipts
(5 x 7 p = 30 p)

5
 Writing
Use the template to write a complaint email about an item that you bought and you are
dissatisfied with. Choose from the ones given below.
A. A top of the range high-tech laptop
B. A pair of fashionable expensive jeans
C. A Bluetooth high tech gaming headset

Short description New message

of your complaint.
To:
Subject:

Dear __________________ [contact person’s name or position/title]

On ______________[date], I purchased a _____________________________
Identify the goods ________________________________________________________________
you purchased from your store for _______________________________________________
including model
number and its I have enclosed copies of my ________________________________________
full price. ________________________________ [receipt and/or the guarantee] for
your information.
State the I am not satisfied with the product because ____________________________
problem that you ________________________________________________________________
have had with the
product.
________________________________________________________________
I have already ____________________________________________________
Describe in detail ________________________________________________________________
what you have ________________________________________________________________
done to resolve
the issue and I was told that ____________________________________________________
what you were ________________________________________________________________
advised or offered
by the store. ________________________________________________________________
To resolve the problem I would appreciate it if you would ________________
State the solution ________________________________________________________________
that you
________________________________________________________________
require.
I look forward to your reply and a resolution to my problem. I will __________
wait ___________________________________________ [set a time limit]
Set a deadline for
before seeking third-party assistance.
the reply and
explain how to be Please contact me by email or by phone _______________________ [provide
contacted. a phone number] at any time to discuss this subject.

Yours sincerely,
___________________

(200 p)