MASTERCLASS

NETWORKING
"You never get a second chance to make a first impression"
Andrew Grant

QUIZZ
What information do you like or need to give when you
introduce yourself? Tick the boxes.

1. name
2. address
3. nationality
4. qualifications
5. job title
6. company
7. responsibiities
8. company location
9. purpose of visit
10. family information
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The elevator pitch

Imagine you are in the elevator on an office you are

visiting. You recognize that an important client who
does not know you is standing there. You have a
maximum of 30 seconds to introduce yourself and
make an impression. Think about what you will say.

Making a good first impression is an

E A R important skill but most people don't do it
B IN very well. They get confused. They say the
IN D
M wrong things. They forget the most
important information.

So what do you need to say?. Remember these six things:

Say you name clearly. Pause between your

1 Name
name and surname.

Say where you come from. This may help

2 Nationality
people identify your accent

3 Job Talk about your job. Tell your job title.

4 Company Say which company you work for.

5 Location Give the location of your company

Make a pitch. Say why you are here. A pitch

6 Pitch is what you do to make other person
interested in you.
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Listening

1. Listen to 7 people introducing themselves at an international conference. They

did not include all the information about themsleves. Put a tick if the they gave
the information. Which speaker gave all the necessary information?

2. Listen again and say if the statements are True or False.

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Active listening - Discuss with your group

QUIZZ
In business and social conversation what kind of listener are
you? Tick the descriptions that match your style?

1. It is difficult for me to start a conversation with people I don´t

know.
2. I like meeting new people. I go up to them and introduce myself.
ANSWER
3. I prefer to spend time with people KEYand like.
I know
4. I don´t talk to people I don´t know until someone introduces me.
5. I often speak too much when I meet people.
6. I interrupt people when they are talking to say what I want.
7. I get impatient if I have to listen for too long.
8. I judge what people say and if I don´t like it I interrupt.
9. I am happy to listen and not talk
10. I listen a lot. I don´t interrupt and I pause before I reply.

F.A.C.E
Have you noticed that it is rather
difficult to sit in silence and look
at someone who is talking, nless,
it is a lecture? You want to show
empathy and interest.
In a conversation we can use
F.A.C.E. to help empathize with
the person we are listening to
and show interest in what they
are saying.
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If you use F.A.C.E. people will respond to you more and it will be easier to
build positive relations with them.

Listening

Listen to 4 business conversations. Focus on the listener. What is the listener doing in
each conversation?
FOCUSING ACKNOWLEDGING CLARIFYING EMPATHIZING
Conversation 1: _______________________
Conversation 2: _______________________
Conversation 3: _______________________
Conversation 4: _______________________

Time to start a conversation

Small talk describes the conversations

you have when you are not talking
business. It is the conversation before
a meeting, in the staff restaurant or
around the water cooler.
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The following questions and their follow up answers will help you understand more
about the background of the person you are dealing with. In sme countries people prefer
not to talk family and social background.

Listening

Listen to 5 conversations and decide which type of experience they are about.
NATIONAL REGIONAL PROFESSIONAL SOCIAL PERSONAL
Conversation 1:
Conversation 2:
Conversation 3:
Conversation 4:
Conversation 5:
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Speaking and Listening
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NETWORKING
Answer Key
Elevator Pitch

F.A.C.E

Small Talk
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Main Take Aways

Useful language
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Main Take Aways

Useful language
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Main Take Aways

F.A.C.E Useful language

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Main Take Aways

Useful language