Name : Jay Kumar Section: 75D Int. section:75C Registration No : 230752558255 Name of Branch : ICICI BANK LTD. , 9A, PHELPS BUILDING , CONNAUGHT PLACE , NEW DELHI , 110001 Sol ID - 0007 Name of the Reporting Authority :Mr.Sanjeev Sharma WEEK 2- SCHEDULE OF LEARNING AND PROGRESS 1 | Understanding the Digital channels at branch ‘At my branch, 'm familiar with vatlous digital tool ike IView, Ielcl Universe, Finacle, Ferm, VRM, CRM, and Tab banking. ‘These help me efficiently manage customer Interactions and ‘operations. A/C Opening complete Process and Video KYC ‘To-open an account, we conduct a survey at the customer's location, whether i's fora savings or current account. At the branch, we provide an account opening form, and customers submit thelr AADHAR CARD and PAN CARD as ID proof. After signing the form, we offer an -kit containing a debit card and a cheque book. For Video KYC, we schedule an appointment ‘with the customer to gather necessary details via a TAB. 2 | SA Account form filling in TAB- Shadow an RM to understand the process ‘We offer both online and offline methods for account opening. ‘Through our website, customers can register their KYC ‘documents and mobile number, and after opening the ‘account, they need to complete Video KYC or visit the branch for Manual KYC updation. Account activation through TAB banking takes 24 hours. Officially valid documents (OVDs) such as AADHAR Card, ving Ucense, Passport, NREGA Card (for rural areas), and Voter Card are required for KYC Alive photo with a blinking eye and verification of the customer's permanent and ‘communication addresses are also essential, Additionally, an account opening cheque is needed as branches don't open accounts with cash, and it serves for 3 funding. Profiling the customer helps ensure the legitimacy of their income, referred to as Customer Due Diligence (CODD). Attend Virtual session 3- IMA led- Micromarket Mapping strategy presentation, in the format provided in breakout rooms, in TEAMS ‘Alter reviewing the presentation from my batchmates, Ive -Erasped the miero market catchment area specifically targeting Self-Employed Individuals (SES) and Salaried Customers. 3 | Map the branch catchment to prepare a romarket and how to tap the catchment CONNAUGHT PLACE by visting the shops and restaurants of the customers,