JACOB JOHN

9742883718 Bengaluru, India 560032 jacob009john@gmail.com

Professional High-achieving Process Trainer with the skill to train new hires and the like. Personable and
Summary persuasive with exceptional sales prowess and effective communication skills. Assesses customer
needs and delivers individualized recommendations to foster satisfaction.

Skills • Organization and Time • Good telephone etiquette

management • Data management
• Multitasking abilities • MS Office
• Analytical skills • Training & Development
• Leadership

Work History Process Trainer, Import/Export Operations, 03/2020 - Current

Amazon Development Center Pvt Ltd, Bengaluru, India

• Conducting trainings to the new hires, refresher training to the teams based on the
error trends.

• Preparing training planners, aligning trainers for batches, coordinating the OJT for the
new hires, modified training programs as needed.

• Conducted training needs assessments and identified processes.

• Designed, modified and prepared instructional materials, administered course
evaluation.
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Senior Associate, Import/Export Operations, 03/2016 – 02/2020
Amazon Development Center Pvt Ltd, Bengaluru, India

• Classify and provide HTS code of merchandise products for more than 10 countries
using Customs Info, Integration Point, BTI, Cross rulings and other internal tools.

• Review products to determine if they qualify for Exclusion of tariff under the statements
released by USTR. This activity helps the company in saving costs that would have been
incurred in erroneously paying tariff on Excluded Products.

• Third Party and Post-Entry Audit, Duty calculation for import of goods.
• Provide SME Support to the team: Resolving queries, performing internal audit,
conducting refresher trainings and creating process documentation. And also work
closely with the manager for work allocation, amplification and perform adhoc requests.

• Knowledge in Country Of Origin(COO), Export control classification number (ECCN) ,

Free trade Agreements (FTA) & Anti-Dumping and Countervailing Duty (ADD/CVD).

• Ability to leverage data for continuous improvement of Trade Compliance at Amazon.

• Monitored team performance and provided constructive feedback.
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Compliance Specialist, 07/2011 - 03/2016
Fidelity Investment, Bengaluru, India
• Monitored team performance and provided constructive feedback.
• Drafting B2B client contracts and providing other para-legal services
 • Administrating the process of pre-drafting and post-drafting procedures of client contracts
• Supervising the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level
• Preparing MIS reports & other statements with a view to apprise management of the process
operations and assist in critical decision-making process

Education PGDM / MBA (Finance)

Institute of Management and Technology (IMT), Ghaziabad

B.Com. (Accounting)
Kristu Jayanti College, Bangalore University,

Languages English, Kannada, Malayalam, Hindi:

Native language
Kannada: C1
English: C2
Advanced
Proficient
Malayalam: B1
Hindi: B2
intermediate
Upper intermediate