Introduction

The imperative for healthcare systems to embrace digital technology for innovative solutions has
become increasingly evident, aiming to enhance healthcare delivery and address medical
challenges [4]. Providing affordable, inclusive, and timely access to quality healthcare has
become one of the most pressing issues in our society [3]. While decreasing patient wait times,
appointment scheduling (AS) can improve facilities' use of costly personnel and medical
resources. In a healthcare application where work must be scheduled under uncertainty,
appointment scheduling seeks to develop an appointment system that optimizes a particular
quality standard. The primary function of healthcare management programs is to minimize
patient waiting times in public hospitals and increase patient satisfaction [1]. Patient-
centeredness is becoming increasingly critical in the healthcare industry. The growing
understanding of the patient's role in the planning and delivering health care is essential to this
change. Significant advancements are being made in medical appointment scheduling to
encourage patients' active participation, which serves as the foundation for most non-urgent
healthcare services. Patients have enhanced access and greater freedom when choosing their
appointments when they use the Internet and applications as a medium [6].

In tandem with the growing integration of information technology in healthcare within

developing countries, the proliferation of mobile networks has played a pivotal role in reshaping
the landscape of healthcare delivery [2]. This technological evolution, particularly with the
widespread adoption of smartphones, has spurred a remarkable surge in the development and
utilization of mobile applications within the healthcare sector [5]. As we delve into the
intricacies of this transformation, it becomes evident that the current solution not only revolves
around the convenience and accessibility afforded by mobile devices but also extends its reach to
encompass comprehensive tasks such as managing patient records and facilitating diagnostic
procedures. This paradigm shift signifies a fundamental departure from traditional healthcare
practices, as healthcare professionals and patients increasingly gravitate towards mobile-centric
solutions. This transition is motivated by a shared vision to enhance healthcare services' overall
efficiency and effectiveness. Embracing this digital transformation in healthcare is not merely an
option but a necessity, driven by the potential to revolutionize patient care, streamline
administrative processes, and contribute to improving healthcare outcomes in these developing
regions.

Increasing the integration of mobile technology is a comprehensive strategy to close the

technological gap in healthcare. [7]. This could include developing specialized mobile
applications tailored to meet the specific needs of healthcare professionals and patients [9].
Emphasizing user-friendly interfaces and ensuring data security are crucial aspects of this
solution. By providing seamless access to healthcare information and services through mobile
 applications, even in resource-constrained environments, the global healthcare landscape can
benefit from improved efficiency, accessibility, and overall quality of care [8]. The main goal of
this project is to develop an application that will streamline and enhance healthcare accessibility,
focusing on efficient appointment scheduling for hospitals, consultations, and other medical
services. Also, it provides users with a user-friendly platform that simplifies the appointment
booking process, improving overall patient experience and optimizing healthcare management.
In embracing a comprehensive approach to mobile technology integration, this project aims to
streamline appointment scheduling and revolutionize how healthcare services are delivered and
accessed, bridging the technological gap in the healthcare sector [10].

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