Contact
Abdualrhman Al-Ghamdi
www.linkedin.com/in/abdualrhman-
al-ghamdi (LinkedIn)
acoma-portfolio.w3spaces.com/
(Personal)
Top Skills
Documentation
Computer Science
IT Service Management
Languages
English (Professional Working)
Arabic (Native or Bilingual)
Certifications
Android App Devolvement
Technical Support Assistant at Tamkeen Technologies
Riyadh Region
Summary
I believe that the simplest solution is often the best
Hi, I am a passionate and dedicated Programmer, with strong
organizational skills eager to secure entry-level in DotNet or front-
end position. Ready to help team achieve company goals.
I am seeking a full-time position that offers professional challenges
utilizing interpersonal skills, excellent time management and
problem-solving skills.
Organized and dependable candidate, successful at managing
multiple priorities with a positive attitude. Willing to take on added
responsibilities to meet team goals.
Experience
Tamkeen Technologies
1 year
Technical Support Assistant
July 2023 - Present (6 months)
Riyadh, Saudi Arabia
Technical Support Trainee
January 2023 - June 2023 (6 months)
Riyadh, Saudi Arabia
I have played multiple roles thanks to Allah and this great company with
it's amazing coworkers who did support me and guide me all the way until I
become full self dependent.
I can easily troubleshoot the problems whether it's in computer range or facility
range ( fingerprint devices, Konica printers "Image unit, drum unit, Toner waste
& supply", Ethernet cables,"
However my major role here is in computer in general performing encryption
follow with other department to fix urgent issues like apply update to fix zero
day vulnerability, or link the devices by SCCM with the domain controller, Fix
hardware issues weather internal or external.
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Service Desk
November 2022 - January 2023 (3 months)
Riyadh, Saudi Arabia

I worked in this company as Customer service we used the Khoros system

to communicate with customers, and sugarCRM, Itson, Bildabazzard, Safari
dashboard.

to fix issues with customer weather about verifying fingerprint or move from
another operator to ours or having issues with the network and mobile data we
do resync to the numbers to fix issues with the connectivity,
blocking fraud numbers or temporarily stop the numbers if the SIM is lost or
reactivate a number after bee inactive for the specific period.
Also transfer money or return money, tracking orders deliver E-sim, fix the
issue the customers may face while moving from another operator.
Manage customers accounts. and lot more

Education
Institute of Public Administration-Saudi Arabia
High School Diploma, Information Technology · (January 2019 - June 2022)

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