Conditions of Use

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the
translation.

The website www.amazon.in ("Amazon.in") is operated by Amazon Seller Services Private Limited
("Amazon" or "us" or "we" or "our"), having its registered office located 8th Floor, Brigade Gateway
26/1 Dr. Rajkumar Road Bangalore – 560055, Karnataka, India. Please read the Conditions of Use
document carefully before using the Amazon.in website. By using the Amazon.in website, you signify
your agreement to be bound by Amazon's Conditions of Use. Amazon Europe Core SARL, Amazon
EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 38 avenue John
F. Kennedy, L-1855, Luxembourg and Amazon Digital UK Limited of 1 Principal Place, Worship
Street, London, EC2A 2FA, UK (together "Amazon Europe") are data controllers of personal
information collected and processed through Amazon Services. Details can be found here. As
described in our Privacy Notice, we share information with Amazon.com, Inc. and the subsidiaries that
Amazon.com, Inc. contrprivols that are either subject to our Privacy Notice or follow practices at least
as protective as those described in our Privacy Notice. We also share information with third-party
service providers. For example, we use third-party service providers to fulfil orders for products or
services, and to deliver packages. For any further details on our security practices please read our
Privacy Notice. For any queries or issues relating to Amazon.in, you can contact us by
clicking www.amazon.in/gp/help/contact-us

Conditions of Use

Conditions of Sale

Please read these conditions carefully before using the Amazon.in website. By using the Amazon.in
website, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future Amazon.in service (eg. Wish List or Marketplace)
("Amazon Service"), you will also be subject to the terms, guidelines and conditions applicable to that
Amazon Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms
will control.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law.
This electronic record is generated by a computer system and does not require any physical or digital
signatures.

 Conditions Relating to Your Use of Amazon.in

 Notice and Procedure for Making Claims of Infringement
 Notice and Procedure for Notifying Amazon.in of Objectionable Content

Conditions Relating to Your Use of Amazon.in

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer to prevent unauthorised access to your account.
You agree to accept responsibility for all activities that occur under your account or password. You
should take all necessary steps to ensure that the password is kept confidential and secure and
should inform us immediately if you have any reason to believe that your password has become
known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us
immediately of any changes to the information that you provided when registering. You can access
and update much of the information you provided us with in the Your Account area of the website.
You agree and acknowledge that you will use your account on the website to purchase products only
for your personal use and not for business purposes. Should you wish to order products for business
purposes, please create a business account on Amazon.in/business. Amazon.in reserves the right to
refuse access to the website, terminate accounts, remove or edit content at any time without notice to
you.

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2. Privacy

Please review our Privacy Notice, which also governs your visit to Amazon.in, to understand our
practices. The personal information / data provided to us by you during the course of usage of
Amazon.in will be treated as strictly confidential and in accordance with the Privacy Notice and
applicable laws and regulations. If you object to your information being transferred or used, please do
not use the website.

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3. E-Platform for Communication

You agree, understand and acknowledge that the website is an online platform that enables you to
purchase products listed on the website at the price indicated therein at any time from any location.
You further agree and acknowledge that Amazon is only a facilitator and is not and cannot be a party
to or control in any manner any transactions on the website. Accordingly, the contract of sale of
products on the website shall be a strictly bipartite contract between you and the sellers on
Amazon.in.

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4. Access to Amazon.in

We will do our utmost to ensure that availability of the website will be uninterrupted and that
transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
Also, your access to the website may also be occasionally suspended or restricted to allow for repairs,
maintenance, or the introduction of new facilities or services at any time without prior notice. We will
attempt to limit the frequency and duration of any such suspension or restriction.

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5. Licence for website access

Subject to your compliance with these Conditions of Use and payment of applicable fees, if any,
Amazon Seller Services Private Limited grants you a limited licence to access and make personal use
of this website, but not to download (other than page caching) or modify it, or any portion of it, except
with express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may
be applicable. This licence does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or prices; any derivative use of
this website or its contents; any downloading or copying of account information for the benefit of
another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website (including but not limited to any copyrighted material,
trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold,
visited, distributed or otherwise exploited for any commercial purpose without express written consent
of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of Amazon.in and its affiliates without
express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon
Seller Services Private Limited's or its affiliates' names or trademarks without the express written
consent of Amazon Seller Services Private Limited and / or its affiliates, as applicable. Any
unauthorised use terminates the permission or license granted by Amazon Seller Services Private
Limited and / or its affiliates, as applicable.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome
page of Amazon.in as long as the link does not portray Amazon Seller Services Private Limited,
Amazon.in, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise
offensive matter. You may not use any Amazon.in logo or other proprietary graphic or trademark as
part of the link without express written consent of Amazon Seller Services Private Limited and / or its
affiliates, as may be applicable.

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6. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it
to be interrupted, damaged or impaired in any way You understand that you, and not Amazon.in, are
responsible for all electronic communications and content sent from your computer to us and you
must use the website for lawful purposes only. You must not use the website for any of the following:

 for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
 to send, use or reuse any material that does not belong to you; or is illegal, offensive
(including but not limited to material that is sexually explicit content or which promotes
racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent,
insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic,
paedophilic, or menacing; ethnically objectionable, disparaging or in breach of copyright,
trademark, patent, confidentiality, privacy or any other proprietary information or right; or
is otherwise injurious to third parties; or relates to or promotes money laundering or
gambling; or is harmful to minors in any way; or impersonates another person; or
threatens the unity, integrity, defence, security or sovereignty of India or friendly relations
with foreign States or public order or causes incitement to the commission of any
cognisable offence or prevents investigation of any offence or is insulting other nation; or
objectionable or otherwise unlawful in any manner whatsoever; or which consists of or
contains software viruses or any other computer code, file or program designed to
interrupt, destroy or limit the functionality of any computer resource, political
campaigning, commercial solicitation, chain letters, mass mailings or any "spam; or is
patently false and untrue.
 to cause annoyance, inconvenience or needless anxiety
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7. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and
submit suggestions, ideas, comments, questions, or other information, as long as the content is not
illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties, or objectionable and does not consist of or
contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings,
or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or
entity, or otherwise misleads as to the origin of any content. Amazon.in reserves the right (but not the
obligation) to remove, refuse, delete or edit any content that in the sole judgement of Amazon.in
violates these Conditions of use and, or terminate your permission to access or use this website.

If you do post content or submit material, and unless we indicate otherwise, you

1. (a) grant Amazon Seller Services Private Limited and its affiliates a non-exclusive,
royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce,
modify, adapt, publish, translate, create derivative works from, distribute, and display
such content throughout the world in any media; and
 2. (b) Amazon Seller Services Private Limited and its affiliates and sublicensees the right to
use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your
intellectual property rights associated with such content and material. You agree to waive your right to
be identified as the author of such content and your right to object to derogatory treatment of such
content. You agree to perform all further acts necessary to perfect any of the above rights granted by
you to Amazon Seller Services Private Limited, including the execution of deeds and documents, at its
request.

You represent and warrant that you own or otherwise control all of the rights to the content that you
post or that you otherwise provide on or through the website; that, as at the date that the content or
material is submitted to Amazon.in: (i) the content and material is accurate; (ii) use of the content and
material you supply does not breach any applicable Amazon.in policies or guidelines and will not
cause injury to any person or entity (including that the content or material is not defamatory); (iii) the
content is lawful. You agree to indemnify Amazon Seller Services Private Limited and its affiliates for
all claims brought by a third party against it or its affiliates arising out of or in connection with a breach
of any of these warranties.

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8. Claims against Objectionable Content

You can refer to the product detail page on Amazon.in for checking any product details provided by
the seller regarding the following:

 the total price in single figure of any good or service, along with the breakup price for the
good or service, showing all the compulsory and voluntary charges such as delivery
charges, postage and handling charges, conveyance charges and the applicable tax, as
applicable. These details are available on the invoice issued to you. To understand how
to generate an invoice you can refer here.
 mandatory notices and information provided by applicable laws, and the expiry date of
the good being offered for sale, where applicable; .
 goods and services offered for sale by the seller including country of origin which are
necessary for enabling the consumer to make an informed decision at the pre-purchase
stage.
 importer and the guarantees related to the authenticity or genuineness of the imported
products; and.
 guarantees or warranties applicable to such goods or services. .Further, all contractual
information required to be disclosed by law is incorporated as part of the Amazon
Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in,
prior to listing its products. A copy of the BSA is available here.
Because Amazon.in lists millions of products for sale offered by sellers on the website
and hosts many thousands of comments, it is not possible for us to be aware of the
contents of each product listed for sale, or each comment or review that is displayed.
Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that
any content on the website is illegal, offensive (including but not limited to material that is
sexually explicit content or which promotes racism, bigotry, hatred or physical harm),
deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous,
defamatory, libelous, obscene, pornographic, paedophilic, invasive of another’s privacy
or menacing; ethnically objectionable, disparaging; or in breach of a third party’s
confidential, proprietary information or right; or is otherwise injurious to third parties; or
relates to or promotes money laundering or gambling; or is harmful to minors in any way;
or impersonates another person; or threatens the unity, integrity, defence, security or
sovereignty of India or friendly relations with foreign States, or public order, or causes
incitement to the commission of any cognisable offence or prevents investigation of any
offence or in insulting other nation; or objectionable or otherwise unlawful in any manner
whatsoever; or which consists of or contains software viruses or any other computer
code, file or program designed to interrupt, destroy or limit the functionality of any
computer resource; or is patently false and untrue (" Objectionable Content "), please
notify us immediately by following our Notice and Procedure for Making Claims of Right
Infringements. Once this procedure has been followed, Amazon.in will make all
reasonable endeavours to remove such Objectionable Content complained about within
a reasonable time.

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9. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images,
audio clips, digital downloads, data compilations, and software, is the property of
Amazon Seller Services Private Limited, its affiliates or its content suppliers and is
protected by India and international copyright, authors' rights and database right laws.
The compilation of all content on this website is the exclusive property of Amazon Seller
Services Private Limited and its affiliates and is protected by laws of India and
international copyright and database right laws. All software used on this website is the
property of Amazon Seller Services Private Limited, its affiliates or its software suppliers
and is protected by India and international copyright and author' rights laws.

You may not systematically extract/ or re-utilise parts of the contents of the website
without Amazon Seller Services Private Limited and / or its affiliate's (as may be
applicable) express written consent. In particular, you may not utilise any data mining,
robots, or similar data gathering and extraction tools to extract (whether once or many
times) for re-utilisation of any substantial parts of this website, without Amazon Seller
Services Private Limited and / or its affiliate's (as may be applicable) express written
consent. You may also not create and/ or publish your own database that features
substantial (eg: prices and product listings) parts of this website without Amazon Seller
Services Private Limited and / or its affiliate's (as may be applicable) express written
consent.

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10. Intellectual Property Claims

Amazon Seller Services Private Limited and its affiliates respect the intellectual property
of others. If you believe that your intellectual property rights have been used in a way
that gives rise to concerns of infringement, please follow our Notice and Procedure for
Making Claims of Right Infringements.

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11. Trademarks

AMAZON.IN, AMAZON, THE AMAZON LOGO, AND YOU'RE DONE, 1-CLICK,

EARTH'S BIGGEST SELECTION, PURCHASE CIRCLES, LISTMANIA, NEW FOR
YOU, AMAZON.COM, AMAZON.DE, AMAZON.FR, AMAZON.IT, AMAZON.CO.JP,
AMAZON.CA, AMAZON HONOR SYSTEM, PAYPAGE and other marks indicated on our
website are trademarks or registered trademarks of Amazon.com, Inc. or its subsidiaries
(collectively "Amazon"), in the European Union and/or other jurisdictions. Amazon.in's
graphics, logos, page headers, button icons, scripts and service names are the
trademarks or trade dress of Amazon. Amazon's trademarks and trade dress may not be
used in connection with any product or service that is not Amazon's, in any manner that
is likely to cause confusion among customers, or in any manner that disparages or
discredits Amazon. All other trademarks not owned by Amazon that appear on this
website are the property of their respective owners, who may or may not be affiliated
with, connected to, or sponsored by Amazon.

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12. Patents
One or more patents apply to the website and to the features and services accessible via
the website, including without limitation: US Patent Nos. 5,715,399; 5,960,411;
6,006,225; 6,029,141; 6,064,980; 6,144,958; 6,169,986; 6,185,558; 6,266,649;
6,317,722; 6,360,254; 6,366,910; 6,401,084 and all corresponding foreign counterparts.

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13. Disclaimer

You acknowledge and undertake that you are accessing the services on the website and
transacting at your own risk and are using your best and prudent judgment before
entering into any transactions through the website. You further acknowledge and
undertake that you will use the website to order products only for your personal use and
not for business purposes. We shall neither be liable nor responsible for any actions or
inactions of sellers nor any breach of conditions, representations or warranties by the
sellers or manufacturers of the products and hereby expressly disclaim and any all
responsibility and liability in that regard. We shall not mediate or resolve any dispute or
disagreement between you and the sellers or manufacturers of the products.

We further expressly disclaim any warranties or representations (express or implied) in

respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance,
safety, merchantability, fitness for a particular purpose, or legality of the products listed
or displayed or transacted or the content (including product or pricing information and/or
specifications) on the website. While we have taken precautions to avoid inaccuracies in
content, this website, all content, information (including the price of products), software,
products, services and related graphics are provided as is, without warranty of any kind.
We do not implicitly or explicitly support or endorse the sale or purchase of any products
on the website. At no time shall any right, title or interest in the products sold through or
displayed on the website vest with Amazon nor shall Amazon have any obligations or
liabilities in respect of any transactions on the website.

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14. Indemnity and Release

You shall indemnify and hold harmless Amazon Seller Services Private Limited, its
subsidiaries, affiliates and their respective officers, directors, agents and employees,
from any claim or demand, or actions including reasonable attorney's fees, made by any
third party or penalty imposed due to or arising out of your breach of these Conditions of
Use or any document incorporated by reference, or your violation of any law, rules,
regulations or the rights of a third party.

You hereby expressly release Amazon Seller Services Private Limited and/or its affiliates
and/or any of its officers and representatives from any cost, damage, liability or other
consequence of any of the actions/inactions of the vendors and specifically waiver any
claims or demands that you may have in this behalf under any statute, contract or
otherwise.

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15. Children

Use of Amazon.in is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years,
you may use Amazon.in only with the involvement of a parent or guardian.

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16. Other Businesses

Parties other than Amazon Seller Services Private Limited and its affiliates may operate
stores, provide services, or sell product lines on Amazon.in. For example, businesses
and individuals offer products via Marketplace. In addition, we provide links to the
websites of affiliated companies and certain other businesses. We are not responsible
for examining or evaluating, and we do not warrant or endorse the offerings of any of
these businesses or individuals, or the content of their websites. Amazon Seller Services
Private Limited does not assume any responsibility or liability for the actions, products,
and content of any of these and any other third-parties. You can tell when a third-party is
involved in your transactions, and we may share customer information related to those
transactions with that third-party. You should carefully review their privacy statements
and other conditions of use.

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17. Communications

When you visit Amazon.in, you are communicating with us electronically. You will be
required to provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the website or
by any other mode of communication. For contractual purposes, you consent to receive
communications (including transactional, promotional and/or commercial messages),
from us with respect to your use of the website and/or your order placed on the website.

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18. Losses

We will not be responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect
or consequential loss that is not reasonably foreseeable to both you and us when you
commenced using the website.

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19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of
Use at any time. You will be subject to the policies and Conditions of Use in force at the
time that you use the website or that you order goods from us, unless any change to
those policies or these conditions is required to be made by law or government authority
(in which case it will apply to orders previously placed by you). If any of these conditions
is deemed invalid, void, or for any reason unenforceable, that condition will be deemed
severable and will not affect the validity and enforceability of any remaining condition.

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20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.

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21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our
rights and remedies in any other situation where you breach these conditions.

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22. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India.
You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

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23. Our Details

This website is operated by Amazon Seller Services Private Limited.

For the Amazon.in website, you could contact us by

visiting: www.amazon.in/gp/help/contact-us

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24. Customer Complaint Details

The details pertaining to each customer complaint lodged (including the status of the
complaint and tracking details) are provided in the return e-mails which are sent back to
the customers.

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25. Amazon Software Terms

In addition to these Conditions of Use, the terms found here apply to any software
(including any updates or upgrades to the software and any related documentation) that
we make available to you from time to time for your use in connection with Amazon
Services (the "Amazon Software").

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26. Sanctions and Export Policy

You may not use any Amazon Service if you are the subject of U.S. sanctions or of
sanctions consistent with U.S. law imposed by the governments of the country where you
are using Amazon Services. You must comply with all U.S. or other export and re-export
restrictions that may apply to goods, software (including Amazon Software), technology
and services.

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Notice and Procedure for Making Claims of Right Infringements

If you believe that your rights are being infringed, you may fill out and submit the Notice
Form. We respond expeditiously to rights owners and their agents who complete and
submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing
information or an item, all of which are taken without any admission as to liability and
without prejudice to any rights, remedies or defenses, all of which are expressly
reserved. Furthermore, in submitting a Notice Form, you grant to Amazon the right to
use, reproduce, modify, adapt, publish, translate, create derivative works from, and
display its content throughout the world in any media. This includes forwarding the Notice
Form to the parties involved in the provision of the allegedly infringing content. You agree
to indemnify Amazon for all claims brought by a third party against Amazon arising out of
or in connection with the submission of a Notice Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings
are merely hosted on Amazon.in and are posted solely at the direction of Third Party
Sellers who may be contacted via their "Seller Information" page, accessible from any of
their listings.
ASIN and ISBN-10, Defined: "ASIN" stands for Amazon Standard Item (or Identification)
Number and is a ten (10) character identifier. It can be found below any listing under
"Product Details". "ISBN-10" stands for International Standard Book Number and is a ten
(10) digit identifier that can be found on some book listings under "Product Details".

Important Warning: giving false, misleading or inaccurate information in the Notice Form
to Amazon may result in civil and/or criminal liability. You should contact a legal advisor
should you have any questions.

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Notice Form:

If you believe that your rights are being violated by an item or information on the
Amazon.in site, you may fill out and submit the Notice Form (below). This signed form
can be sent via E-mail PDF or Fax to the Grievance Officer:

Name: Pankaj Singh

e-mail PDF: grievance-officer@amazon.in

Subject Line: Claim of Infringement

or

Fax: 040 – 39922887

or

Amazon Seller Services Pvt. Ltd.

Ground Floor

Eros Plaza, Eros Corporate Tower

Nehru Place

New Delhi 110019

(We will accept a signed PDF via e-mail with the subject line "Claim of Infringement" or
Fax, unless by prior agreement we have agreed with you for an alternative receipt
mechanism).

Prime Video:

For complaints pertaining to Amazon Prime Video, please refer to the mechanism
found here. By submitting complaints pertaining to the foregoing, you consent to our
sharing of such information pursuant to our Privacy Notice.

Please fill out the Notice form using the corresponding numbered paragraphs to frame
your communication.

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Notice Form

Re: www.Amazon.in

I, [INSERT FULL NAME AND TITLE ] of [COMPANY NAME, IF APPLICABLE] , state

as follows:
 1. Contact information
:(a) Your and/ or your company's name, address, telephone number and
contact email address; (b)The contact email address and/or name which we
will provide to Third Party Sellers (if relevant) so they may contact you to
resolve any issues regarding your notification to us. If you do not provide a
separate contact email, you authorize us to use the contact information you
provide in (1)(a).

2. Listing's ASIN (or ISBN-13 if applicable) and Allegation of Infringed Right:

(a) The listing's ASIN/ISBN-13 number or detailed description of where the
information that you claim is infringing your rights is located on the site; if
regarding a Third Party Seller listing please also provide the name used to
identify the Seller on the site (look for "dispatched and sold by _____" or "by
______" in the listing). (b) A description of your intellectual property right(s)
that you claim has/have been infringed (e.g. copyright, trademark or patent)
by the information of/for this ASIN/ISBN-13. [REPEAT (2)(a-b) as necessary
for multiple items, see example Notice Form here.]

3. Include the following statement: "I have a good faith belief that the portion of
the listing(s) described above violate(s) the intellectual property rights
owned by the intellectual property owner or its agent, nor is such use
otherwise permissible under law."
4. Include the following statement: "I represent that the information in this
notification is true and correct and that I am the intellectual property owner
or authorised to act on behalf of the intellectual property owner for the rights
described above."
5. Sign the Notice Form.
Notice and Procedure for Notifying Amazon.in of Objectionable Content

If you believe that any content on, or advertised for sale on, the website contains any
Objectionable Content as defined under Section 8 above, please notify us immediately
by copying the Notice to Amazon.in of Objectionable Content below into your word
processor program, complete it in accordance with the instructions set out in the Notice
and send a signed copy via E-mail PDF or Fax to the Grievance Officer:

Name: Pankaj Singh

e-mail PDF: grievance-officer@amazon.in

Subject Line: Claim of Objectionable Content

or

Fax: 040 – 39922887

or

Amazon Seller Services Private Limited

Ground Floor,

Eros Plaza, Eros Corporate Tower,

Nehru Place,

New Delhi 110019

Please note that this procedure is exclusively for notifying Amazon.in of Objectionable
Content on or advertised for sale on the Amazon.in website. Please provide your
address, telephone number, and e-mail address when sending the notice to us.
Important Warning: Giving false, misleading or inaccurate information in the Notice to
Amazon.in may result in civil and/ or criminal liability.

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Notice to Amazon.in of Objectionable Content

In the matter of Amazon.in

I, [Please set out your full name] of [please give your postal address], [please set
your occupation], says as follows:

6. I refer to the website www.Amazon.in ("the website"). I make this statement

in support of my giving Amazon.in notice that, via the website, it is causing
or contributing to the publication of Objectionable Content.
7. The Objectionable Content (delete whichever paragraph is not applicable):
(a) appear in a book being sold by Amazon.in via the website
entitled [please state the book name and its author]. The Objectionable
Content appear on page [please state the page number(s) where you
consider the words constitute Objectionable Content]. OR (b) appear
on the website at [please cut and paste the address of the relevant Web
page from the website where the Objectionable Content appears].
8. The words/ content that I consider to be Objectionable Content are [please
repeat the exact words you are complaining about].
9. This content is Objectionable Content because [please state why you
consider the content is Objectionable Content].
10. I understand that this statement may be used in any court proceedings that
may arise out of or relating to the Objectionable Content which I have
complained about.
Statement of Truth

I declare the facts stated above to be true.

Signed:

Dated:

Please read the conditions of use carefully before using the Amazon.in website. By using
the Amazon.in website, you signify your agreement to be bound by these conditions.

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Amazon Software Terms

1. Use of the Amazon Software

You may use Amazon Software solely for purposes of enabling you to use and enjoy the
Amazon Services as provided by Amazon, and as permitted by the Conditions of Use,
these Amazon Software Terms and any Terms. You may not incorporate any portion of
the Amazon Software into your own programs or compile any portion of it in combination
with your own programs, transfer it for use with another service, or sell, rent, lease, lend,
loan, distribute or sub-license the Amazon Software or otherwise assign any rights to the
Amazon Software in whole or in part. You may not use the Amazon Software for any
illegal purpose. We may cease providing any Amazon Software and we may terminate
your right to use any Amazon Software at any time. Your rights to use the Amazon
Software will automatically terminate without notice from us if you fail to comply with any
of these Amazon Software Terms, the Conditions of Use or any other Terms. Additional
third party terms contained within or distributed with certain Amazon Software that are
specifically identified in related documentation may apply to that Amazon Software (or
software incorporated with the Amazon Software) and will govern the use of such
software in the event of a conflict with these Conditions of Use. All software used in any
Amazon Service is the property of Amazon and/or its affiliates or its software suppliers
and protected by laws of India including but not limited to any other applicable copyright
laws.

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2. Use of Third Party Services

When you use the Amazon Software, you may also be using the services of one or more
third parties, such as a wireless carrier or a mobile platform provider. Your use of these
third party services may be subject to the separate policies, terms of use, and fees of
these third parties.

3. No Reverse Engineering

You may not, and you will not encourage, assist or authorize any other person to copy,
modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the
Amazon Software, whether in whole or in part, or create any derivative works from or of
the Amazon Software.

Updates

In order to keep the Amazon Software up-to-date, we may offer automatic or manual
updates at any time and without notice to you.

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Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products
with the Sellers ("We" or "Our" or "Us", wherever applicable) on the Amazon.in
(the website). These conditions signify your agreement to be bound by these
conditions.

In addition, when you use any current or future Amazon.in service (eg: Wishlist or
Marketplace or Amazon MP3 Service), you will also be subject to the terms, guidelines
and conditions applicable to that service ("Terms"). If these Conditions of Sale are
inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the website by us to
you.

2. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order
to purchase a product from us, you will receive an e-mail confirming receipt of your order
and containing the details of your order (the "Order Confirmation E-mail"). The Order
Confirmation E-mail is acknowledgement that we have received your order, and does not
confirm acceptance of your offer to buy the product(s) ordered. We only accept your
offer, and conclude the contract of sale for a product ordered by you, when the product is
dispatched to you and an e-mail confirmation is sent to you that the product has been
dispatched to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in
more than one package, you may receive a separate Dispatch Confirmation E-mail for
each package, and each Dispatch Confirmation E-mail and corresponding dispatch will
conclude a separate contract of sale between you and us for the product(s) specified in
that Dispatch Confirmation E-mail.
 Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you
are purchased for your internal / personal purpose and not for re-sale or business
purpose. You authorize us to declare and provide declaration to any governmental
authority on your behalf stating the aforesaid purpose of the products ordered by you on
the website.

You can cancel your order for a product at no cost any time before we send the Dispatch
Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs
of an average household. This applies both to the number of products ordered within a
single order and the placing of several orders for the same product where the individual
orders comprise a quantity typical for a normal household.

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3. Returns

Most items purchased from sellers listed on Amazon.in are returnable within the return
window, except those that are explicitly identified as not returnable. The return is
processed only if:

 it is determined that the product was not damaged while in your possession;
 the product is not different from what was shipped to you;
 the product is returned in original condition (with brand’s/manufacturer's box, MRP tag
intact, user manual, warranty card and accessories)
You can review return policy for products listed on Amazon.in by clicking here. For the
products that are returned by the customer, the refund is issued to the original payment
method (in case of pre-paid transactions) or to the bank account / as Amazon Pay
balance (in case of Pay on Delivery orders), the details for making such refund and the
timelines are detailed in the refund policy available here.

Please review our Returns Policy, which applies to products sold by us.

4. Pricing and availability

We list availability information for products sold by us on the website, including on each
product information page. Beyond what we say on that page or otherwise on the website,
we cannot be more specific about availability. Please note that dispatch estimates are
just that. They are not guaranteed dispatch times and should not be relied upon as such.
As we process your order, you will be informed by e-mail if any products you order turn
out to be unavailable.

For more details, please review our Pricing policy and our Availability Guide, both of
which apply to products ordered from us.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties
and cesses as applicable - unless stated otherwise.

5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the
purchase of products from us and you agree to bear any and all applicable taxes
including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

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6. Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you
have read and understood our Health & Safety Guidelines.
 7. Children

Use of Amazon.in is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years,
you may purchase only with the involvement of a parent or guardian.

8. Communications

When you visit Amazon.in, you are communicating with us electronically. You will be
required to provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the website or
by any other mode of communication. For contractual purposes, you consent to receive
communications including SMS, e-mails or phone calls from us with respect to your
order.

9. Losses

We will not be responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect
or consequential loss that is not reasonably foreseeable to both you and us when a
contract for the sale of goods by us to you was formed.

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10. Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at
any time. You will be subject to the policies and Conditions of Sale in force at the time
you order goods from us, unless any change to those policies or these conditions is
required to be made by law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect the
validity and enforceability of any remaining condition.

11. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our
rights and remedies in any other situation where you breach these conditions.

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13. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India,
and the application of the United Nations Convention on Contracts for the International
Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive
jurisdiction of the courts at Delhi

We know that you care how information about you is used and shared, and we appreciate your trust
that we will do so carefully and sensibly. This Privacy Notice describes how Amazon Seller Services
Private Limited and its affiliates including Amazon.com, Inc. (collectively "Amazon") collect and
process your personal information through Amazon websites, devices, products, services, online
marketplace and applications that reference this Privacy Notice (together "Amazon Services").
By using Amazon Services you agree to our use of your personal information (including sensitive
personal information) in accordance with this Privacy Notice, as may be amended from time to time by
us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and
sharing your personal information (including sensitive personal information) with third parties or
service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Amazon, with a
registered office at 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore Karnataka 560055
India.

 What Personal Information About Customers Does Amazon Collect?

 For What Purposes Does Amazon Use Your Personal Information?
 What About Cookies and Other Identifiers?
 Does Amazon Share Your Personal Information?
 How Secure is Information About Me?
 What About Advertising?
 What Information can I Access?
 What Choices Do I Have?
 Are Children Allowed to Use Amazon Services?
 Conditions of Use, Notices, and Revisions
 Related Practices and Information
 Examples of Information Collected
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What Personal Information About Customers Does Amazon Collect?

We collect your personal information in order to provide and continually improve our products and
services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to Amazon
Services. Click here to see examples of what we collect. You can choose not to provide certain
information, but then you might not be able to take advantage of many of our Amazon Services.

Automatic Information: We automatically collect and store certain types of information about your
use of Amazon Services, including information about your interaction with content and services
available through Amazon Services. Like many websites, we use cookies and other unique identifiers,
and we obtain certain types of information when your web browser or device accesses Amazon
Services and other content served by or on behalf of Amazon on other websites. Click here to see
examples of what we collect.

Information from Other Sources: We might receive information about you from other sources, such
as updated delivery and address information from our carriers, which we use to correct our records
and deliver your next purchase more easily. Click here to see additional examples of the information
we receive

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For What Purposes Does Amazon Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and
services that we offer our customers. These purposes include:

 Purchase and delivery of products and services. We use your personal information to
take and fulfill orders, deliver products and services, process payments, and
communicate with you about orders, products and services, and promotional offers.
 Provide, troubleshoot, and improve Amazon Services. We use your personal
information to provide functionality, analyze performance, fix errors, and improve the
usability and effectiveness of the Amazon Services.
  Recommendations and personalization. We use your personal information to
recommend features, products, and services that might be of interest to you, identify your
preferences, and personalize your experience with Amazon Services.
 Provide voice, image and camera services. When you use our voice, image and
camera services, we use your voice input, images, videos, and other personal
information to respond to your requests, provide the requested service to you, and
improve our services. For more information about Alexa voice services, click here.
 Comply with legal obligations. In certain cases, we collect and use your personal
information to comply with laws. For instance, we collect from sellers information
regarding place of establishment and bank account information for identity verification
and other purposes.
 Communicate with you. We use your personal information to communicate with you in
relation to Amazon Services via different channels (e.g., by phone, e-mail, chat).
 Advertising. We use your personal information to display interest-based ads for
features, products, and services that might be of interest to you. We do not use
information that personally identifies you to display interest-based ads. To learn more,
please read our Interest-Based Ads notice.
 Fraud Prevention and Credit Risks. We use personal information to prevent and detect
fraud and abuse in order to protect the security of our customers, Amazon, and others.
We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

 To enable our systems to recognize your browser or device and to provide and improve
Amazon Services, we use cookies and other identifiers. For more information about
cookies and how we use them, please read our Cookies Notice.
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Does Amazon Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business
of selling our customers’ personal information to others. We share customers’ personal information
only as described below and with Amazon.com, Inc. and subsidiaries that Amazon.com, Inc. controls
that either are subject to this Privacy Notice or follow practices at least as protective as those
described in this Privacy Notice.

 Transactions involving Third Parties: We make available to you services, products,

applications, or skills provided by third parties for use on or through Amazon Services.
For example, the products you order through our marketplace are from third parties, you
can download applications from third-party application providers from our App Store, and
enable third-party skills through our Alexa services. We also offer services or sell product
lines jointly with third-party businesses, such as sellers on the marketplace, restaurants
registered on Amazon.in, merchants providing mobile recharges and bill-payment
assistance. You can tell when a third party is involved in your transactions, and we share
customers’ personal information related to those transactions with that third party.
 Third-Party Service Providers: We employ other companies and individuals to perform
functions on our behalf. Examples include fulfilling orders for products or services,
delivering packages, sending postal mail and e-mail, removing repetitive information from
customer lists, analyzing data, providing marketing assistance, providing search results
and links (including paid listings and links), processing payments, transmitting content,
scoring, assessing and managing credit risk, and providing customer service. These
third-party service providers have access to personal information needed to perform their
functions, but may not use it for other purposes. Further, they must process the personal
information in accordance with applicable law.
 Business Transfers: As we continue to develop our business, we might sell or buy
other businesses or services. In such transactions, customer information generally is one
of the transferred business assets but remains subject to the promises made in any pre-
existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the
unlikely event that Amazon.com, Inc. or Amazon Seller Services Private Limited or any of
 its affiliates, or substantially all of their assets are acquired, customer information will of
course be one of the transferred assets.
 Protection of Amazon and Others: We release account and other personal information
when we believe release is appropriate to comply with the law; enforce or apply
our Conditions of Use and other agreements; or protect the rights, property, or safety of
Amazon, our users, or others. This includes exchanging information with other
companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be
shared with third parties, and you will have an opportunity to choose not to share the information.

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How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

 We work to protect the security of your personal information during transmission by using
encryption protocols and software.
 We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling
payment card data.
 We maintain physical, electronic, and procedural safeguards in connection with the
collection, storage, processing, and disclosure of personal customer information. Our
security procedures mean that we may occasionally request proof of identity before we
disclose personal information to you.
 Our devices offer security features to protect them against unauthorized access and loss
of data. You can control these features and configure them based on your needs.
Click here for more information on how to manage the security settings of your device.
 It is important for you to protect against unauthorized access to your password and to
your computers, devices and applications. Be sure to sign off when finished using a
shared computer. Click here for more information on how to sign off.
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What About Advertising?

Third-Party Advertisers and Links to Other Websites: Amazon Services may include third-party
advertising and links to other websites and apps. Third-party advertising partners may collect
information about you when you interact with their content, advertising, and services. For more
information about third-party advertising at Amazon, including interest-based ads, please read
our Interest-Based Ads policy. To adjust your advertising preferences, please go to the Advertising
Preferences page.

Use of Third-Party Advertising Services: We provide ad companies with information that allows
them to serve you with more useful and relevant Amazon ads and to measure their effectiveness. We
never share your name or other information that directly identifies you when we do this. Instead, we
use an advertising identifier like a cookie, a device identifier, or a code derived from applying
irreversible cryptography to other information like an email address. For example, if you have already
downloaded one of our apps, we will share your advertising identifier and data about that event so
that you will not be served an ad to download the app again. Some ad companies also use this
information to serve you relevant ads from other advertisers. You can learn more about how to opt-out
of interest-based advertising by going to the Advertising Preferences page.

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What Information Can I Access?

You can access your information, including your name, address, payment options, profile information,
Prime membership, household settings, and purchase history in the "Your Account" section of the
website or mobile application. Click here for a list of examples that you can access. To request access
to personal information that is not available through Your Account you can submit a request here.
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What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact
our Grievance Officer. Many of our Amazon Services also include settings that provide you with
options as to how your information is being used

 As described above, you can always choose not to provide certain information, but then
you might not be able to take advantage of many of the Amazon Services.
 You can add or update certain information on pages such as those referenced in What
Information Can I Access?. When you update information, we usually keep a copy of the
prior version for our records
 If you do not want to receive e-mail or other communications from us, please adjust
your Customer Communication Preferences. If you don’t want to receive in-app
notifications from us, please adjust your notification settings in the app or device
 If you do not want to see interest-based ads, please adjust your Advertising Preferences.
 The Help feature on most browsers and devices will tell you how to prevent your browser
or device from accepting new cookies or other identifiers, how to have the browser notify
you when you receive a new cookie or how to block cookies altogether. Because cookies
and identifiers allow you to take advantage of some essential features of Amazon
Services, we recommend that you leave them turned on. For instance, if you block or
otherwise reject our cookies, you will not be able to add items to your Shopping Cart,
proceed to Checkout, or use any Services that require you to Sign in. For more
information about cookies and other identifiers, see our Cookies Notice.
 If you want to browse our websites without linking the browsing history to your account,
you may do so by logging out of your account here and blocking cookies on your
browser.
 You will also be able to opt out of certain other types of data usage by updating your
settings on the applicable Amazon website (e.g., in "Manage Your Content and
Devices"), device, or application. For more information click here. Most non-Amazon
devices also provide users with the ability to change device permissions (e.g.,
disable/access location services, contacts). For most devices, these controls are located
in the device's settings menu. If you have questions about how to change your device
permissions on devices manufactured by third parties, we recommend you contact your
mobile service carrier or your device manufacturer.
 If you are a seller, you can add or update certain information in Seller Central , update
your account information by accessing your Seller Account Information, and adjust your
e-mail or other communications you receive from us by updating your Notification
Preferences.
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Are Children Allowed to Use Amazon Services ?

Amazon does not sell products for purchase by children. We sell children's products for purchase by
adults. If you are under the age of 18 years, you may use Amazon Services only with the involvement
of a parent or guardian.

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Conditions of Use, Notices , and Revisions

If you choose to use Amazon Services, your use and any dispute over privacy is subject to this Notice
and our Conditions of Use, including limitations on damages, resolution of disputes, and application of
the prevailing law in India. If you have any concern about privacy at Amazon, please contact us with a
thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy
Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you
and your account. We stand behind the promises we make, however, and will never materially change
our policies and practices to make them less protective of customer information collected in the past
without the consent of affected customers.

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Related Practices and Information

 Conditions of Use
 Seller Program Policies
 Help Department
 Most Recent Purchases
 Your Profile and Community Guidelines

Examples of Information Collected

Information You Give Us When You Use Amazon Services

You provide information to us when you:

 search or shop for products or services in our marketplace;

 add or remove an item from your cart, or place an order through or use Amazon
Services;
 download, stream, view, or use content on a device or through a service or application
on a device;
 provide information in Your Account (and you might have more than one if you have
used more than one e-mail address or mobile number when shopping with us) or Your
Profile;
 talk to or otherwise interact with our Alexa Voice service;
 upload your contacts, including access to mobile device contacts for certain services;
 configure your settings on, provide data access permissions for, or interact with an
Amazon device or service;
 provide information in your Seller Account, Restaurant Central Account, Service Provider
Account, or any other account we make available that allows you to develop or offer
software, goods, or services to Amazon customers;
 offer your products or services on or through Amazon Services;
 communicate with us by phone, e-mail, or otherwise;
 complete a questionnaire, a support ticket, or a contest entry form;
 upload or stream images, videos or audio or other files while using Amazon Services;
 use our services such as Prime Video;
 compile Playlists, Watchlists, Wish Lists or other gift registries;
 participate in Discussion Boards or other community features;
 provide and rate Reviews;
 specify a Special Occasion Reminder; or
 employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

 identifying information such as your name, address and phone numbers;

 payment information;
 your age;
 your location information;
 your IP address;
 people, addresses and phone numbers listed in your Addresses;
 e-mail addresses of your friends and other people;
 content of reviews and e-mails to us;
 the personal description and photograph in Your Profile;
 voice recordings when you speak to Alexa;
  images, videos and other content collected or stored in connection with Amazon
Services;
 information and officially valid documents regarding identity and address information,
including PAN numbers;
 credit history information;
 corporate and financial information; and
 device log files and configurations, including Wi-Fi credentials, if you choose to
automatically synchronize them with your other Amazon devices.
Automatic Information

Examples of the information we collect and analyze include:

 the internet protocol (IP) address used to connect your computer to the internet;
 login, e-mail address, and password;
 the location of your device or computer;
 content interaction information, such as content downloads, streams, and playback
details, including duration and number of simultaneous streams and downloads, and
network details for streaming and download quality, including information about your
internet service provider;
 device metrics such as when a device is in use, application usage, connectivity data, and
any errors or event failures;
 Amazon Services metrics (e.g., the occurrences of technical errors, your interactions with
service features and content, your settings preferences and backup information, location
of your device running an application, information about uploaded images and files such
as the file name, dates, times and location of your images);
 version and time zone settings;
 purchase and content use history, which we sometimes aggregate with similar
information from other customers to create features like Amazon Bestsellers;
 the full Uniform Resource Locator (URL) clickstream to, through, and from our websites,
including date and time; products and content you viewed or searched for; page
response times, download errors, length of visits to certain pages, and page interaction
information (such as scrolling, clicks, and mouse-overs);
 phone numbers used to call our customer service number; and
 images or videos when you shop in our marketplace using Amazon Services.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our
web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

 updated delivery and address information from our carriers or other third parties, which
we use to correct our records and deliver your next purchase or communication more
easily;
 account information, purchase or redemption information and page-view information from
some merchants with which we operate co-branded businesses or for which we provide
technical, fulfillment, advertising or other services;
 information about your interactions with products and services offered by our affiliates;
 search results and links, including paid listings (such as Sponsored Links);
 information about internet-connected devices and services linked with Alexa; and
 credit history information from credit bureaus, which we use to help prevent and detect
fraud and to offer certain credit or financial services to some customers.
Information You Can Access

Examples of information you can access through Amazon Services include:

 status of recent orders (including subscriptions);

 your complete order history;
 personally identifiable information (including name, e-mail, password, and address book);
  payment settings (including payment method information, promotional certificate, and gift
card balances and 1-Click settings);
 e-mail notification settings (including Product Availability Alerts, Delivers, Special
Occasion Reminders and newsletters);
 recommendations and the products you recently viewed that are the basis for
recommendations (including Recommended for You and Improve Your
Recommendations);
 shopping lists and gift registries (including Wish Lists);
 your content, devices, services, and related settings, and communications and
personalized advertising preferences;
 content that you recently viewed;
 voice recordings associated with your account;
 Your Profile (including your product Reviews, Recommendations, Reminders and
personal profile);
 If you are a seller, you can access your account and other information, and adjust your
communications preferences, by updating your account in Seller Central .
 If you are a restaurant, you can access your account and other information, and adjust
your communication preferences, by updating your account in Restaurant Central;
 If you are a service provider listing on our Service Provider Network, you can access
your account and other information, and adjust your communication preferences, by
updating your account in Service Provider Central;
Grievance Officer

Please find below the details of the grievance officer:

Name: Pankaj Singh

Designation: Grievance officer

e-mail PDF: grievance-officer@amazon.in

Fax: 040 – 39922887

Address: Amazon Seller Services Private Limited (9O), Nos. 1401 to 1421, 14th Floor Block - E,
International Trade Tower, Nehru Place New Delhi, Delhi 110019

For details regarding grievance redressal mechanism, please visit our Conditions of Use
available here.
Click here to report infringement.

Click here to report issues with orders, delivery or sellers.

Click here for customer support.

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but
not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the
Rules enacted under those laws.

Conditions of Use

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the
translation.
The website www.amazon.in ("Amazon.in") is operated by Amazon Seller Services Private Limited
("Amazon" or "us" or "we" or "our"), having its registered office located 8th Floor, Brigade Gateway
26/1 Dr. Rajkumar Road Bangalore – 560055, Karnataka, India. Please read the Conditions of Use
document carefully before using the Amazon.in website. By using the Amazon.in website, you signify
your agreement to be bound by Amazon's Conditions of Use. Amazon Europe Core SARL, Amazon
EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all four at 38 avenue John
F. Kennedy, L-1855, Luxembourg and Amazon Digital UK Limited of 1 Principal Place, Worship
Street, London, EC2A 2FA, UK (together "Amazon Europe") are data controllers of personal
information collected and processed through Amazon Services. Details can be found here. As
described in our Privacy Notice, we share information with Amazon.com, Inc. and the subsidiaries that
Amazon.com, Inc. contrprivols that are either subject to our Privacy Notice or follow practices at least
as protective as those described in our Privacy Notice. We also share information with third-party
service providers. For example, we use third-party service providers to fulfil orders for products or
services, and to deliver packages. For any further details on our security practices please read our
Privacy Notice. For any queries or issues relating to Amazon.in, you can contact us by
clicking www.amazon.in/gp/help/contact-us

Conditions of Use

Conditions of Sale

Please read these conditions carefully before using the Amazon.in website. By using the Amazon.in
website, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future Amazon.in service (eg. Wish List or Marketplace)
("Amazon Service"), you will also be subject to the terms, guidelines and conditions applicable to that
Amazon Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms
will control.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law.
This electronic record is generated by a computer system and does not require any physical or digital
signatures.

 Conditions Relating to Your Use of Amazon.in

 Notice and Procedure for Making Claims of Infringement
 Notice and Procedure for Notifying Amazon.in of Objectionable Content

Conditions Relating to Your Use of Amazon.in

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer to prevent unauthorised access to your account.
You agree to accept responsibility for all activities that occur under your account or password. You
should take all necessary steps to ensure that the password is kept confidential and secure and
should inform us immediately if you have any reason to believe that your password has become
known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us
immediately of any changes to the information that you provided when registering. You can access
and update much of the information you provided us with in the Your Account area of the website.
You agree and acknowledge that you will use your account on the website to purchase products only
for your personal use and not for business purposes. Should you wish to order products for business
purposes, please create a business account on Amazon.in/business. Amazon.in reserves the right to
refuse access to the website, terminate accounts, remove or edit content at any time without notice to
you.

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2. Privacy

Please review our Privacy Notice, which also governs your visit to Amazon.in, to understand our
practices. The personal information / data provided to us by you during the course of usage of
Amazon.in will be treated as strictly confidential and in accordance with the Privacy Notice and
applicable laws and regulations. If you object to your information being transferred or used, please do
not use the website.

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3. E-Platform for Communication

You agree, understand and acknowledge that the website is an online platform that enables you to
purchase products listed on the website at the price indicated therein at any time from any location.
You further agree and acknowledge that Amazon is only a facilitator and is not and cannot be a party
to or control in any manner any transactions on the website. Accordingly, the contract of sale of
products on the website shall be a strictly bipartite contract between you and the sellers on
Amazon.in.

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4. Access to Amazon.in

We will do our utmost to ensure that availability of the website will be uninterrupted and that
transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
Also, your access to the website may also be occasionally suspended or restricted to allow for repairs,
maintenance, or the introduction of new facilities or services at any time without prior notice. We will
attempt to limit the frequency and duration of any such suspension or restriction.

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5. Licence for website access

Subject to your compliance with these Conditions of Use and payment of applicable fees, if any,
Amazon Seller Services Private Limited grants you a limited licence to access and make personal use
of this website, but not to download (other than page caching) or modify it, or any portion of it, except
with express written consent of Amazon Seller Services Private Limited and / or its affiliates, as may
be applicable. This licence does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or prices; any derivative use of
this website or its contents; any downloading or copying of account information for the benefit of
another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website (including but not limited to any copyrighted material,
trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold,
visited, distributed or otherwise exploited for any commercial purpose without express written consent
of Amazon Seller Services Private Limited and / or its affiliates, as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of Amazon.in and its affiliates without
express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon
Seller Services Private Limited's or its affiliates' names or trademarks without the express written
consent of Amazon Seller Services Private Limited and / or its affiliates, as applicable. Any
unauthorised use terminates the permission or license granted by Amazon Seller Services Private
Limited and / or its affiliates, as applicable.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome
page of Amazon.in as long as the link does not portray Amazon Seller Services Private Limited,
Amazon.in, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise
offensive matter. You may not use any Amazon.in logo or other proprietary graphic or trademark as
part of the link without express written consent of Amazon Seller Services Private Limited and / or its
affiliates, as may be applicable.

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6. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it
to be interrupted, damaged or impaired in any way You understand that you, and not Amazon.in, are
responsible for all electronic communications and content sent from your computer to us and you
must use the website for lawful purposes only. You must not use the website for any of the following:

 for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
 to send, use or reuse any material that does not belong to you; or is illegal, offensive
(including but not limited to material that is sexually explicit content or which promotes
racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent,
insulting or harassing, blasphemous, defamatory, libelous, obscene, pornographic,
paedophilic, or menacing; ethnically objectionable, disparaging or in breach of copyright,
trademark, patent, confidentiality, privacy or any other proprietary information or right; or
is otherwise injurious to third parties; or relates to or promotes money laundering or
gambling; or is harmful to minors in any way; or impersonates another person; or
threatens the unity, integrity, defence, security or sovereignty of India or friendly relations
with foreign States or public order or causes incitement to the commission of any
cognisable offence or prevents investigation of any offence or is insulting other nation; or
objectionable or otherwise unlawful in any manner whatsoever; or which consists of or
contains software viruses or any other computer code, file or program designed to
interrupt, destroy or limit the functionality of any computer resource, political
campaigning, commercial solicitation, chain letters, mass mailings or any "spam; or is
patently false and untrue.
 to cause annoyance, inconvenience or needless anxiety
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7. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and
submit suggestions, ideas, comments, questions, or other information, as long as the content is not
illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties, or objectionable and does not consist of or
contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings,
or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or
entity, or otherwise misleads as to the origin of any content. Amazon.in reserves the right (but not the
obligation) to remove, refuse, delete or edit any content that in the sole judgement of Amazon.in
violates these Conditions of use and, or terminate your permission to access or use this website.

If you do post content or submit material, and unless we indicate otherwise, you

1. (a) grant Amazon Seller Services Private Limited and its affiliates a non-exclusive,
royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce,
modify, adapt, publish, translate, create derivative works from, distribute, and display
such content throughout the world in any media; and
2. (b) Amazon Seller Services Private Limited and its affiliates and sublicensees the right to
use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your
intellectual property rights associated with such content and material. You agree to waive your right to
be identified as the author of such content and your right to object to derogatory treatment of such
content. You agree to perform all further acts necessary to perfect any of the above rights granted by
you to Amazon Seller Services Private Limited, including the execution of deeds and documents, at its
request.

You represent and warrant that you own or otherwise control all of the rights to the content that you
post or that you otherwise provide on or through the website; that, as at the date that the content or
material is submitted to Amazon.in: (i) the content and material is accurate; (ii) use of the content and
material you supply does not breach any applicable Amazon.in policies or guidelines and will not
cause injury to any person or entity (including that the content or material is not defamatory); (iii) the
content is lawful. You agree to indemnify Amazon Seller Services Private Limited and its affiliates for
all claims brought by a third party against it or its affiliates arising out of or in connection with a breach
of any of these warranties.

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8. Claims against Objectionable Content

You can refer to the product detail page on Amazon.in for checking any product details provided by
the seller regarding the following:

 the total price in single figure of any good or service, along with the breakup price for the
good or service, showing all the compulsory and voluntary charges such as delivery
charges, postage and handling charges, conveyance charges and the applicable tax, as
applicable. These details are available on the invoice issued to you. To understand how
to generate an invoice you can refer here.
 mandatory notices and information provided by applicable laws, and the expiry date of
the good being offered for sale, where applicable; .
 goods and services offered for sale by the seller including country of origin which are
necessary for enabling the consumer to make an informed decision at the pre-purchase
stage.
 importer and the guarantees related to the authenticity or genuineness of the imported
products; and.
 guarantees or warranties applicable to such goods or services. .Further, all contractual
information required to be disclosed by law is incorporated as part of the Amazon
Services Business Solutions Agreement (BSA) executed by each seller on Amazon.in,
prior to listing its products. A copy of the BSA is available here.
Because Amazon.in lists millions of products for sale offered by sellers on the website
and hosts many thousands of comments, it is not possible for us to be aware of the
contents of each product listed for sale, or each comment or review that is displayed.
Accordingly, Amazon.in operates on a "notice and takedown" basis. If you believe that
any content on the website is illegal, offensive (including but not limited to material that is
sexually explicit content or which promotes racism, bigotry, hatred or physical harm),
deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous,
defamatory, libelous, obscene, pornographic, paedophilic, invasive of another’s privacy
or menacing; ethnically objectionable, disparaging; or in breach of a third party’s
confidential, proprietary information or right; or is otherwise injurious to third parties; or
relates to or promotes money laundering or gambling; or is harmful to minors in any way;
or impersonates another person; or threatens the unity, integrity, defence, security or
sovereignty of India or friendly relations with foreign States, or public order, or causes
incitement to the commission of any cognisable offence or prevents investigation of any
offence or in insulting other nation; or objectionable or otherwise unlawful in any manner
whatsoever; or which consists of or contains software viruses or any other computer
code, file or program designed to interrupt, destroy or limit the functionality of any
computer resource; or is patently false and untrue (" Objectionable Content "), please
notify us immediately by following our Notice and Procedure for Making Claims of Right
Infringements. Once this procedure has been followed, Amazon.in will make all
reasonable endeavours to remove such Objectionable Content complained about within
a reasonable time.

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9. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images,
audio clips, digital downloads, data compilations, and software, is the property of
Amazon Seller Services Private Limited, its affiliates or its content suppliers and is
protected by India and international copyright, authors' rights and database right laws.
The compilation of all content on this website is the exclusive property of Amazon Seller
Services Private Limited and its affiliates and is protected by laws of India and
international copyright and database right laws. All software used on this website is the
property of Amazon Seller Services Private Limited, its affiliates or its software suppliers
and is protected by India and international copyright and author' rights laws.

You may not systematically extract/ or re-utilise parts of the contents of the website
without Amazon Seller Services Private Limited and / or its affiliate's (as may be
applicable) express written consent. In particular, you may not utilise any data mining,
robots, or similar data gathering and extraction tools to extract (whether once or many
times) for re-utilisation of any substantial parts of this website, without Amazon Seller
Services Private Limited and / or its affiliate's (as may be applicable) express written
consent. You may also not create and/ or publish your own database that features
substantial (eg: prices and product listings) parts of this website without Amazon Seller
Services Private Limited and / or its affiliate's (as may be applicable) express written
consent.

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10. Intellectual Property Claims

Amazon Seller Services Private Limited and its affiliates respect the intellectual property
of others. If you believe that your intellectual property rights have been used in a way
that gives rise to concerns of infringement, please follow our Notice and Procedure for
Making Claims of Right Infringements.

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11. Trademarks

AMAZON.IN, AMAZON, THE AMAZON LOGO, AND YOU'RE DONE, 1-CLICK,

EARTH'S BIGGEST SELECTION, PURCHASE CIRCLES, LISTMANIA, NEW FOR
YOU, AMAZON.COM, AMAZON.DE, AMAZON.FR, AMAZON.IT, AMAZON.CO.JP,
AMAZON.CA, AMAZON HONOR SYSTEM, PAYPAGE and other marks indicated on our
website are trademarks or registered trademarks of Amazon.com, Inc. or its subsidiaries
(collectively "Amazon"), in the European Union and/or other jurisdictions. Amazon.in's
graphics, logos, page headers, button icons, scripts and service names are the
trademarks or trade dress of Amazon. Amazon's trademarks and trade dress may not be
used in connection with any product or service that is not Amazon's, in any manner that
is likely to cause confusion among customers, or in any manner that disparages or
discredits Amazon. All other trademarks not owned by Amazon that appear on this
website are the property of their respective owners, who may or may not be affiliated
with, connected to, or sponsored by Amazon.

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12. Patents

One or more patents apply to the website and to the features and services accessible via
the website, including without limitation: US Patent Nos. 5,715,399; 5,960,411;
6,006,225; 6,029,141; 6,064,980; 6,144,958; 6,169,986; 6,185,558; 6,266,649;
6,317,722; 6,360,254; 6,366,910; 6,401,084 and all corresponding foreign counterparts.

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13. Disclaimer

You acknowledge and undertake that you are accessing the services on the website and
transacting at your own risk and are using your best and prudent judgment before
entering into any transactions through the website. You further acknowledge and
undertake that you will use the website to order products only for your personal use and
not for business purposes. We shall neither be liable nor responsible for any actions or
inactions of sellers nor any breach of conditions, representations or warranties by the
sellers or manufacturers of the products and hereby expressly disclaim and any all
responsibility and liability in that regard. We shall not mediate or resolve any dispute or
disagreement between you and the sellers or manufacturers of the products.

We further expressly disclaim any warranties or representations (express or implied) in

respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance,
safety, merchantability, fitness for a particular purpose, or legality of the products listed
or displayed or transacted or the content (including product or pricing information and/or
specifications) on the website. While we have taken precautions to avoid inaccuracies in
content, this website, all content, information (including the price of products), software,
products, services and related graphics are provided as is, without warranty of any kind.
We do not implicitly or explicitly support or endorse the sale or purchase of any products
on the website. At no time shall any right, title or interest in the products sold through or
displayed on the website vest with Amazon nor shall Amazon have any obligations or
liabilities in respect of any transactions on the website.

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14. Indemnity and Release

You shall indemnify and hold harmless Amazon Seller Services Private Limited, its
subsidiaries, affiliates and their respective officers, directors, agents and employees,
from any claim or demand, or actions including reasonable attorney's fees, made by any
third party or penalty imposed due to or arising out of your breach of these Conditions of
Use or any document incorporated by reference, or your violation of any law, rules,
regulations or the rights of a third party.

You hereby expressly release Amazon Seller Services Private Limited and/or its affiliates
and/or any of its officers and representatives from any cost, damage, liability or other
consequence of any of the actions/inactions of the vendors and specifically waiver any
claims or demands that you may have in this behalf under any statute, contract or
otherwise.

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15. Children

Use of Amazon.in is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years,
you may use Amazon.in only with the involvement of a parent or guardian.

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16. Other Businesses

Parties other than Amazon Seller Services Private Limited and its affiliates may operate
stores, provide services, or sell product lines on Amazon.in. For example, businesses
and individuals offer products via Marketplace. In addition, we provide links to the
websites of affiliated companies and certain other businesses. We are not responsible
for examining or evaluating, and we do not warrant or endorse the offerings of any of
these businesses or individuals, or the content of their websites. Amazon Seller Services
Private Limited does not assume any responsibility or liability for the actions, products,
and content of any of these and any other third-parties. You can tell when a third-party is
involved in your transactions, and we may share customer information related to those
transactions with that third-party. You should carefully review their privacy statements
and other conditions of use.

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17. Communications

When you visit Amazon.in, you are communicating with us electronically. You will be
required to provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the website or
by any other mode of communication. For contractual purposes, you consent to receive
communications (including transactional, promotional and/or commercial messages),
from us with respect to your use of the website and/or your order placed on the website.

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18. Losses

We will not be responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect
or consequential loss that is not reasonably foreseeable to both you and us when you
commenced using the website.

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19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of
Use at any time. You will be subject to the policies and Conditions of Use in force at the
time that you use the website or that you order goods from us, unless any change to
those policies or these conditions is required to be made by law or government authority
(in which case it will apply to orders previously placed by you). If any of these conditions
is deemed invalid, void, or for any reason unenforceable, that condition will be deemed
severable and will not affect the validity and enforceability of any remaining condition.

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20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.

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21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our
rights and remedies in any other situation where you breach these conditions.

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22. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India.
You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

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23. Our Details

This website is operated by Amazon Seller Services Private Limited.

For the Amazon.in website, you could contact us by

visiting: www.amazon.in/gp/help/contact-us

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24. Customer Complaint Details

The details pertaining to each customer complaint lodged (including the status of the
complaint and tracking details) are provided in the return e-mails which are sent back to
the customers.

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25. Amazon Software Terms

In addition to these Conditions of Use, the terms found here apply to any software
(including any updates or upgrades to the software and any related documentation) that
we make available to you from time to time for your use in connection with Amazon
Services (the "Amazon Software").

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26. Sanctions and Export Policy

You may not use any Amazon Service if you are the subject of U.S. sanctions or of
sanctions consistent with U.S. law imposed by the governments of the country where you
are using Amazon Services. You must comply with all U.S. or other export and re-export
restrictions that may apply to goods, software (including Amazon Software), technology
and services.

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Notice and Procedure for Making Claims of Right Infringements

If you believe that your rights are being infringed, you may fill out and submit the Notice
Form. We respond expeditiously to rights owners and their agents who complete and
submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing
information or an item, all of which are taken without any admission as to liability and
without prejudice to any rights, remedies or defenses, all of which are expressly
reserved. Furthermore, in submitting a Notice Form, you grant to Amazon the right to
use, reproduce, modify, adapt, publish, translate, create derivative works from, and
display its content throughout the world in any media. This includes forwarding the Notice
Form to the parties involved in the provision of the allegedly infringing content. You agree
to indemnify Amazon for all claims brought by a third party against Amazon arising out of
or in connection with the submission of a Notice Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings
are merely hosted on Amazon.in and are posted solely at the direction of Third Party
Sellers who may be contacted via their "Seller Information" page, accessible from any of
their listings.

ASIN and ISBN-10, Defined: "ASIN" stands for Amazon Standard Item (or Identification)
Number and is a ten (10) character identifier. It can be found below any listing under
"Product Details". "ISBN-10" stands for International Standard Book Number and is a ten
(10) digit identifier that can be found on some book listings under "Product Details".
Important Warning: giving false, misleading or inaccurate information in the Notice Form
to Amazon may result in civil and/or criminal liability. You should contact a legal advisor
should you have any questions.

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Notice Form:

If you believe that your rights are being violated by an item or information on the
Amazon.in site, you may fill out and submit the Notice Form (below). This signed form
can be sent via E-mail PDF or Fax to the Grievance Officer:

Name: Pankaj Singh

e-mail PDF: grievance-officer@amazon.in

Subject Line: Claim of Infringement

or

Fax: 040 – 39922887

or

Amazon Seller Services Pvt. Ltd.

Ground Floor

Eros Plaza, Eros Corporate Tower

Nehru Place

New Delhi 110019

(We will accept a signed PDF via e-mail with the subject line "Claim of Infringement" or
Fax, unless by prior agreement we have agreed with you for an alternative receipt
mechanism).

Prime Video:

For complaints pertaining to Amazon Prime Video, please refer to the mechanism
found here. By submitting complaints pertaining to the foregoing, you consent to our
sharing of such information pursuant to our Privacy Notice.

Please fill out the Notice form using the corresponding numbered paragraphs to frame
your communication.

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Notice Form

Re: www.Amazon.in

I, [INSERT FULL NAME AND TITLE ] of [COMPANY NAME, IF APPLICABLE] , state

as follows:

1. Contact information
:(a) Your and/ or your company's name, address, telephone number and
contact email address; (b)The contact email address and/or name which we
will provide to Third Party Sellers (if relevant) so they may contact you to
resolve any issues regarding your notification to us. If you do not provide a
 separate contact email, you authorize us to use the contact information you
provide in (1)(a).

2. Listing's ASIN (or ISBN-13 if applicable) and Allegation of Infringed Right:

(a) The listing's ASIN/ISBN-13 number or detailed description of where the
information that you claim is infringing your rights is located on the site; if
regarding a Third Party Seller listing please also provide the name used to
identify the Seller on the site (look for "dispatched and sold by _____" or "by
______" in the listing). (b) A description of your intellectual property right(s)
that you claim has/have been infringed (e.g. copyright, trademark or patent)
by the information of/for this ASIN/ISBN-13. [REPEAT (2)(a-b) as necessary
for multiple items, see example Notice Form here.]

3. Include the following statement: "I have a good faith belief that the portion of
the listing(s) described above violate(s) the intellectual property rights
owned by the intellectual property owner or its agent, nor is such use
otherwise permissible under law."
4. Include the following statement: "I represent that the information in this
notification is true and correct and that I am the intellectual property owner
or authorised to act on behalf of the intellectual property owner for the rights
described above."
5. Sign the Notice Form.
Notice and Procedure for Notifying Amazon.in of Objectionable Content

If you believe that any content on, or advertised for sale on, the website contains any
Objectionable Content as defined under Section 8 above, please notify us immediately
by copying the Notice to Amazon.in of Objectionable Content below into your word
processor program, complete it in accordance with the instructions set out in the Notice
and send a signed copy via E-mail PDF or Fax to the Grievance Officer:

Name: Pankaj Singh

e-mail PDF: grievance-officer@amazon.in

Subject Line: Claim of Objectionable Content

or

Fax: 040 – 39922887

or

Amazon Seller Services Private Limited

Ground Floor,

Eros Plaza, Eros Corporate Tower,

Nehru Place,

New Delhi 110019

Please note that this procedure is exclusively for notifying Amazon.in of Objectionable
Content on or advertised for sale on the Amazon.in website. Please provide your
address, telephone number, and e-mail address when sending the notice to us.

Important Warning: Giving false, misleading or inaccurate information in the Notice to

Amazon.in may result in civil and/ or criminal liability.

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Notice to Amazon.in of Objectionable Content

In the matter of Amazon.in

I, [Please set out your full name] of [please give your postal address], [please set
your occupation], says as follows:

6. I refer to the website www.Amazon.in ("the website"). I make this statement

in support of my giving Amazon.in notice that, via the website, it is causing
or contributing to the publication of Objectionable Content.
7. The Objectionable Content (delete whichever paragraph is not applicable):
(a) appear in a book being sold by Amazon.in via the website
entitled [please state the book name and its author]. The Objectionable
Content appear on page [please state the page number(s) where you
consider the words constitute Objectionable Content]. OR (b) appear
on the website at [please cut and paste the address of the relevant Web
page from the website where the Objectionable Content appears].
8. The words/ content that I consider to be Objectionable Content are [please
repeat the exact words you are complaining about].
9. This content is Objectionable Content because [please state why you
consider the content is Objectionable Content].
10. I understand that this statement may be used in any court proceedings that
may arise out of or relating to the Objectionable Content which I have
complained about.
Statement of Truth

I declare the facts stated above to be true.

Signed:

Dated:

Please read the conditions of use carefully before using the Amazon.in website. By using
the Amazon.in website, you signify your agreement to be bound by these conditions.

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Amazon Software Terms

1. Use of the Amazon Software

You may use Amazon Software solely for purposes of enabling you to use and enjoy the
Amazon Services as provided by Amazon, and as permitted by the Conditions of Use,
these Amazon Software Terms and any Terms. You may not incorporate any portion of
the Amazon Software into your own programs or compile any portion of it in combination
with your own programs, transfer it for use with another service, or sell, rent, lease, lend,
loan, distribute or sub-license the Amazon Software or otherwise assign any rights to the
Amazon Software in whole or in part. You may not use the Amazon Software for any
illegal purpose. We may cease providing any Amazon Software and we may terminate
your right to use any Amazon Software at any time. Your rights to use the Amazon
Software will automatically terminate without notice from us if you fail to comply with any
of these Amazon Software Terms, the Conditions of Use or any other Terms. Additional
third party terms contained within or distributed with certain Amazon Software that are
specifically identified in related documentation may apply to that Amazon Software (or
software incorporated with the Amazon Software) and will govern the use of such
software in the event of a conflict with these Conditions of Use. All software used in any
Amazon Service is the property of Amazon and/or its affiliates or its software suppliers
and protected by laws of India including but not limited to any other applicable copyright
laws.

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2. Use of Third Party Services

When you use the Amazon Software, you may also be using the services of one or more
third parties, such as a wireless carrier or a mobile platform provider. Your use of these
third party services may be subject to the separate policies, terms of use, and fees of
these third parties.

3. No Reverse Engineering

You may not, and you will not encourage, assist or authorize any other person to copy,
modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the
Amazon Software, whether in whole or in part, or create any derivative works from or of
the Amazon Software.

Updates

In order to keep the Amazon Software up-to-date, we may offer automatic or manual
updates at any time and without notice to you.

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Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products
with the Sellers ("We" or "Our" or "Us", wherever applicable) on the Amazon.in
(the website). These conditions signify your agreement to be bound by these
conditions.

In addition, when you use any current or future Amazon.in service (eg: Wishlist or
Marketplace or Amazon MP3 Service), you will also be subject to the terms, guidelines
and conditions applicable to that service ("Terms"). If these Conditions of Sale are
inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the website by us to
you.

2. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order
to purchase a product from us, you will receive an e-mail confirming receipt of your order
and containing the details of your order (the "Order Confirmation E-mail"). The Order
Confirmation E-mail is acknowledgement that we have received your order, and does not
confirm acceptance of your offer to buy the product(s) ordered. We only accept your
offer, and conclude the contract of sale for a product ordered by you, when the product is
dispatched to you and an e-mail confirmation is sent to you that the product has been
dispatched to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in
more than one package, you may receive a separate Dispatch Confirmation E-mail for
each package, and each Dispatch Confirmation E-mail and corresponding dispatch will
conclude a separate contract of sale between you and us for the product(s) specified in
that Dispatch Confirmation E-mail.

Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you
are purchased for your internal / personal purpose and not for re-sale or business
purpose. You authorize us to declare and provide declaration to any governmental
authority on your behalf stating the aforesaid purpose of the products ordered by you on
the website.

You can cancel your order for a product at no cost any time before we send the Dispatch
Confirmation E-mail relating to that product.
 Please note that we sell products only in quantities which correspond to the typical needs
of an average household. This applies both to the number of products ordered within a
single order and the placing of several orders for the same product where the individual
orders comprise a quantity typical for a normal household.

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3. Returns

Most items purchased from sellers listed on Amazon.in are returnable within the return
window, except those that are explicitly identified as not returnable. The return is
processed only if:

 it is determined that the product was not damaged while in your possession;
 the product is not different from what was shipped to you;
 the product is returned in original condition (with brand’s/manufacturer's box, MRP tag
intact, user manual, warranty card and accessories)
You can review return policy for products listed on Amazon.in by clicking here. For the
products that are returned by the customer, the refund is issued to the original payment
method (in case of pre-paid transactions) or to the bank account / as Amazon Pay
balance (in case of Pay on Delivery orders), the details for making such refund and the
timelines are detailed in the refund policy available here.

Please review our Returns Policy, which applies to products sold by us.

4. Pricing and availability

We list availability information for products sold by us on the website, including on each
product information page. Beyond what we say on that page or otherwise on the website,
we cannot be more specific about availability. Please note that dispatch estimates are
just that. They are not guaranteed dispatch times and should not be relied upon as such.
As we process your order, you will be informed by e-mail if any products you order turn
out to be unavailable.

For more details, please review our Pricing policy and our Availability Guide, both of
which apply to products ordered from us.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties
and cesses as applicable - unless stated otherwise.

5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the
purchase of products from us and you agree to bear any and all applicable taxes
including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

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6. Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you
have read and understood our Health & Safety Guidelines.

7. Children

Use of Amazon.in is available only to persons who can form a legally binding contract
under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years,
you may purchase only with the involvement of a parent or guardian.

8. Communications
 When you visit Amazon.in, you are communicating with us electronically. You will be
required to provide a valid phone number while placing an order with us. We may
communicate with you by e-mail, SMS, phone call or by posting notices on the website or
by any other mode of communication. For contractual purposes, you consent to receive
communications including SMS, e-mails or phone calls from us with respect to your
order.

9. Losses

We will not be responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect
or consequential loss that is not reasonably foreseeable to both you and us when a
contract for the sale of goods by us to you was formed.

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10. Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at
any time. You will be subject to the policies and Conditions of Sale in force at the time
you order goods from us, unless any change to those policies or these conditions is
required to be made by law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect the
validity and enforceability of any remaining condition.

11. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations
under these conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our
rights and remedies in any other situation where you breach these conditions.

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13. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India,
and the application of the United Nations Convention on Contracts for the International
Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive
jurisdiction of the courts at Delhi.

Seller Central Help

Policies, agreements, and guidelines
Amazon Services Business Solutions Agreement
Amazon Services Business Solutions Agreement

Last updated: March 2020

General Terms
Welcome to Amazon Services Business Solutions, a suite of optional merchant services
including Selling on Amazon, Fulfilment by Amazon and Amazon Advertising .

THIS AGREEMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN YOUR ACCESS
TO AND USE OF THE SERVICES THROUGH A PARTICULAR ACCOUNT OR ACCOUNTS AND IS
AN AGREEMENT BETWEEN YOU OR THE BUSINESS YOU REPRESENT ("YOU") AND AMAZON
SELLER SERVICES PRIVATE LIMITED. BY REGISTERING FOR OR USING THE SERVICES, YOU
(ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY
THE TERMS OF THIS AGREEMENT, INCLUDING THE SERVICE TERMS AND PROGRAM
POLICIES FOR EACH SERVICE YOU REGISTER FOR OR USE IN CONNECTION WITH THE
AMAZON SITE.

As used in this Agreement, "we," "us," and "Amazon" means the Amazon company named in the
applicable Service Terms. Capitalized terms have the meanings listed in the Definitions below. If there
is any conflict between these General Terms and the applicable Service Terms and Program Policies,
the General Terms will govern and the applicable Service Terms will prevail over the Program
Policies.

1. Enrolment

To begin the enrolment process, you must complete the registration process for one or more of the
Services. Use of the Services is limited to parties that can lawfully enter into and form contracts under
applicable Law. As part of the application, you must provide us with your (or your business') legal
name, address, phone number, e-mail address, applicable tax registration details as well as any other
information we may request. Any personal data you provide to us will be handled in accordance
with Amazon’s Privacy Notice.

2. Service Fee Payments

Fee details are described fully in the applicable Service Terms and Program Policies. You are
responsible for all of your expenses in connection with this Agreement, unless this Agreement or the
applicable Service Terms provide otherwise. For the Amazon Site that you register for or use a
Service in connection with, we may require you to submit valid credit card information from a credit
card acceptable by Amazon (with respect to such Amazon Site, "Your Credit Card") as well as valid
bank account information for a bank account in your name that is with a bank located within India and
enabled for Your Account (which functionality may be modified or discontinued by us at any time
without notice) (with respect to the Amazon Site, "Your Bank Account"). You will use only a name
you are authorized to use in connection with the Service and will update such information as
necessary to ensure that it at all times remains accurate and complete. You authorize us to verify your
information (including any updated information), to obtain credit reports about you from time to time, to
obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or
debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise). At
Amazon's option, all payments to you will be made to Your Bank Account, via cheque or electronic
transfers or other means as specified by us. You agree that Amazon shall not be liable for any failure
to make payments to you on account of incomplete or inaccurate information provided by you with
respect to Your Bank Account.

In addition to charging payable sums to Your Credit Card, we may instead choose to either (a) offset
any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we
may make to you, or (b) invoice you for amounts due to us, in which case you will pay the invoiced
amounts upon receipt. Except as provided otherwise, all amounts contemplated in this Agreement will
be expressed and displayed in the Local Currency, and all payments contemplated by this Agreement
will be made in the Local Currency. If we discover erroneous or duplicate transactions, then we
reserve the right to seek reimbursement from you by deducting from future payments owed to you,
charging Your Credit Card, or seeking such reimbursement from you by any other lawful means;
provided that the foregoing will not limit your rights to pursue any good faith dispute with Amazon
concerning whether any amounts are payable or due.

If we reasonably conclude based on information available to us that your actions and/or performance
in connection with the Agreement may result in a significant number of customer disputes,
chargebacks or other claims in connection with the Amazon Site, then we may, in our sole discretion
and subject to applicable Law, delay initiating any payments to be made or that are otherwise due to
you under this Agreement for the shorter of: (a) a period of ninety (90) calendar days following the
initial date of suspension; or (b) completion of any investigation(s) regarding your actions and/or
performance in connection with the Agreement. You agree that we are entitled to the interest, if any,
paid on balances maintained as deposits in our bank accounts.

3. Term and Termination

The term of this Agreement will start on the date of your completed registration for use of one or more
of the Services and continue until terminated by us or you as provided below. You may at any time
terminate your use of any Service immediately on notice to us via Seller Central, email, the Contact
Us Form, or similar means. We may terminate your use of any Services or terminate this Agreement
for convenience with 30 days’ advance notice. We may suspend or terminate your use of any
Services immediately if we determine that (a) you have materially breached the Agreement and failed
to cure within 7 days of a cure notice unless your breach exposes us to liability towards a third party,
in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable
discretion; (b) your account has been, or our controls identify that it may be used for deceptive or
fraudulent or illegal activity; or (c) your use of the Services has harmed or our controls identify that it
might harm other sellers, customers, or Amazon’s legitimate interest. We will promptly notify you of
any such termination or suspension via email or similar means including Seller Central, indicating the
reason and any options to appeal, except where we have reason to believe that providing this
information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will
enable you to circumvent our safeguards. On termination of this Agreement, all related rights and
obligations under this Agreement immediately terminate, except that (d) you will remain responsible
for performing all of your obligations in connection with transactions entered into before termination
and for any liabilities that accrued before or as a result of termination, and (e) Sections 2, 3, 4, 5, 6, 7,
8, 9, 11, 14, 15 and 17 of these General Terms survive.

4. Licence

You grant us a royalty-free, non-exclusive, worldwide right and licence for the duration of your original
and derivative intellectual property rights during the Term and for as long thereafter as you are
permitted to grant the said licence under applicable Law to use any and all of Your Materials for the
Services or other Amazon product or service, and to sublicense the foregoing rights to our Affiliates
and operators of Amazon Associated Properties; provided, however, that we will not alter any of Your
Trademarks from the form provided by you (except to re-size trademarks to the extent necessary for
presentation, so long as the relative proportions of such trademarks remain the same) and will comply
with your removal requests as to specific uses of Your Materials (provided you are unable to do so
using the standard functionality made available to you via the applicable Amazon Site or Services);
provided further, however, that nothing in this Agreement will prevent or impair our right to use Your
Materials without your consent to the extent that such use is allowable without a licence from you or
your Affiliates under applicable Law (e.g., fair use under copyright law, referential use under
trademark law, or valid licence from a third party).

5. Representations

Each Party represents and warrantsthat: (a) if it is a business, it is duly organized, validly existing and
in good standing under the Laws of the territory in which your business is registered and are a
resident of India for income tax purposes every financial year; (b) it has all requisite right, power and
authority to enter into this Agreement and perform its obligations and grant the rights, licences and
authorizations it grants hereunder; (c) it will comply with all applicable Laws (including but not limited
to procuring and maintaining applicable tax registrations) in its performance of its obligations and
exercise of its rights under this Agreement; and (d) each party is not subject to sanctions or otherwise
designated on any list of prohibited or restricted parties or owned or controlled by such a party,
including but not limited to the lists maintained by the United Nations Security Council, the US
Government (e.g., the US Department of Treasury's Specially Designated Nationals list and Foreign
Sanctions Evaders list and the US Department of Commerce’s Entity List), the European Union or its
member states, or other applicable government authority.

6. Indemnification

6.1 You release us from, and agree to indemnify, defend and hold harmless us (and our officers,
directors, employees, agents and Affiliates) against, any third party claim, loss, damage, settlement,
cost, taxes, expense or other liability (including, without limitation, attorneys' fees) (each, a "Claim")
arising from or related to: (a) your actual or alleged breach of any representations you have made; (b)
any sales channels owned or operated by you, Your Products including the offer, sale, fulfilment
(except to the extent attributable to the Fulfilment by Amazon Service, if any), refund, cancellation,
adjustments, or return thereof), Your Materials, any actual or alleged infringement of any Intellectual
Property Rights by any of the foregoing, and any personal injury, death (to the extent the injury or
death is not caused by Amazon) or property damage related thereto; or (c) Your Taxes and duties or
the collection, payment, or failure to collect or pay Your Taxes or duties, or the failure to meet tax
registration obligations or duties; or (d) your non-compliance with applicable laws.

6.2 Amazon’s indemnification obligations. Amazon will defend, indemnify, and hold harmless you and
your officers, directors, employees and agents against any third-party Claim arising from or related to:
(a) Amazon’s non-compliance with applicable laws; or (b) allegations that the operation of an Amazon
Site infringes or misappropriates that third party’s intellectual property rights.

6.3 Process. If any indemnified Claim might adversely affect us, we may, to the extent permitted by
applicable law, voluntarily intervene in the proceedings at our expense. No party may consent to the
entry of any judgment or enter into any settlement of an indemnified Claim without the prior written
consent of the other party, which may not be unreasonably withheld; except that a party may settle
any claim that is exclusively directed at and exclusively affects that party.

7. Disclaimer

a. THE AMAZON SITE AND THE SERVICES, INCLUDING ALL CONTENT, SOFTWARE,
FUNCTIONS, MATERIALS AND INFORMATION AVAILABLE OR PROVIDED IN CONNECTION
WITH THE SERVICES, ARE PROVIDED "AS-IS." AS A USER OF THE SERVICES, YOU ACCESS
THE AMAZON SITE, THE SERVICES AND ANY ONLINE PORTAL OR TOOL PROVIDED BY
AMAZON TO HELP YOU AVAIL THE SERVICES AT YOUR OWN RISK. EXCEPT AS SET FORTH
IN SECTION 5 ABOVE, WE AND OUR AFFILIATES WAIVE AND DISCLAIM: (1) ANY
REPRESENTATIONS, WARRANTIES, DECLARATIONS OR GUARANTEES REGARDING THIS
AGREEMENT, THE SERVICES OR THE TRANSACTIONS CONTEMPLATED HEREBY,
INCLUDING ANY IMPLIED WARRANTIES, DECLARATIONS OR GUARANTEES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT; (2)
IMPLIED WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE
OR USAGE OF TRADE; AND (3) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN
TORT, WHETHER OR NOT ARISING FROM OUR NEGLIGENCE. WE DO NOT WARRANT THAT
THE FUNCTIONS CONTAINED IN THE AMAZON SITE OR THE SERVICES WILL MEET YOUR
REQUIREMENTS OR BE AVAILABLE, TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE,
AND WE WILL NOT BE LIABLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT
LIMITED TO SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE
RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF ANY
TRANSACTIONS. SOME JURISDICTIONS' LAWS DO NOT ALLOW EXCLUSION OF AN IMPLIED
WARRANTY. IN WHICH CASE THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU, AND
WE AND OUR AFFILIATES DISCLAIM TO THE MAXIMUM EXTENT PERMITTED UNDER
APPLICABLE LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-
INFRINGEMENT OR QUIET ENJOYMENT.

b. BECAUSE AMAZON IS NOT INVOLVED IN TRANSACTIONS BETWEEN CUSTOMERS AND

SELLERS OR OTHER PARTICIPANT DEALINGS, IF A DISPUTE ARISES BETWEEN ONE OR
MORE PARTICIPANTS, EACH OF YOU RELEASE AMAZON (AND ITS AGENTS, AFFILIATES AND
EMPLOYEES) FROM CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF
EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED,
DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH
DISPUTES.

8. Limitation of Liability

WE WILL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT, DELICT (INCLUDING

NEGLIGENCE, PRODUCT LIABILITY, ANY TYPE OF CIVIL RESPONSIBILITY OR OTHER
THEORY) OR OTHERWISE) TO YOU OR ANY OTHER PERSON FOR COST OF COVER,
RECOVERY OR RECOUPMENT OF ANY INVESTMENT MADE BY YOU OR YOUR AFFILIATES IN
CONNECTION WITH THIS AGREEMENT, OR FOR ANY LOSS OF PROFIT, REVENUE,
BUSINESS, OR DATA OR PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR
RELATING TO THIS AGREEMENT, EVEN IF AMAZON HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH COSTS OR DAMAGES. FURTHER, EXCEPT IN CASE OF GROSS
NEGLIGENCE OR WILFUL MISCONDUCT, OUR AGGREGATE LIABILITY ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY
WILL NOT EXCEED AT ANY TIME THE TOTAL AMOUNTS DURING THE PRIOR SIX MONTH
PERIOD PAID BY YOU TO AMAZON IN CONNECTION WITH THE PARTICULAR SERVICE AND
THE AMAZON SITE GIVING RISE TO THE CLAIM.

9. Insurance

If the Sales Proceeds from Your Transactions through the Fulfilment by Amazon Service in
connection with the Amazon Site exceed the Insurance Threshold during each month over any period
of three (3) consecutive months, or otherwise if requested by us, then within thirty (30) calendar days
thereafter, you will maintain at your expense throughout the remainder of the Term public third party
liability insurance in connection with the Amazon Site with at least the Insurance Limits per
occurrence/aggregate covering liabilities caused by or occurring in conjunction with the operation of
your business in connection with the Amazon Site, including products liability and bodily injury,
naming Amazon and its assignees as additional insureds. At our request, you will provide to us
certificates of insurance for the coverage to the following address: Amazon Seller Services Limited,
8th Floor, Brigade World Trade Center, 26/1 Dr. Raj Kumar Road, Malleswaram, Bangalore
560055; and with a copy to: c/o Amazon, P.O. Box 81226, Seattle, WA 98108-1226, Attention: Risk
Management.

10. Tax Matters

Your use of Services is subject to Amazon’s Tax Policies. You will comply with any applicable tax
laws and fulfill all obligations to the tax authorities in a timely and complete manner.

As between the parties, you will be responsible for the collection and payment of any and all of Your
Taxes together with the filing of all relevant returns, such as service tax, VAT / CST, goods and
services tax, cesses or other transaction taxes, and issuing valid invoices/ credit notes/ debit notes
where required. Amazon is not responsible for collecting, remitting or reporting any service tax, VAT /
CST, goods and services tax or other taxes arising from such sale. You are solely responsible for
preparing, making and filing any tax audit report and statutory reports and other filings and responding
to any tax or financial audits.

Unless stated otherwise, any and all fees payable by you pursuant to this Agreement are exclusive of
all value added, service, sales, use, goods and services tax and other similar taxes, and you will pay
any taxes that are imposed and payable on such amounts. If we are required by law or by
administration thereof to collect any value added, service, sales, use, goods and services tax or
similar taxes from you, you will pay such taxes to us. You will provide all necessary information
including goods and services tax registered address, registration numbers, invoice mismatch details in
a timely manner, to enable us to provide, report or correct goods and services tax invoices. Based on
information provided, Amazon will deduce the location of recipient, the billing details, place of supply
and applicable taxes.

If for any reason, any income tax or withholding tax or tax collection at source or such other taxes
under applicable Law are determined to be deducted and deposited on any payments or remittances
to you, Amazon will have the right to deduct and deposit any such applicable taxes with the
appropriate regulatory authority. No claim in respect of the taxes deposited would be made by you
against Amazon.

It is your responsibility as a seller on the Amazon Site to choose the most applicable product tax
codes and assign Harmonized System of Nomenclature / Service accounting Code applicable for your
listing, such that the correct tax rate is applied on all listings offered for sale by you. If we determine
that you are not in compliance with this section, then we may suspend the services provided to you on
the Amazon Site.

For reporting transactions undertaken by you on the Amazon Site, you should consider the Merchant
Tax Report (MTR) made available to you on Seller Central.

In case of any discrepancy in the reporting / returns filed by you and Amazon, you agree that you will
resolve such discrepancy immediately and indemnify Amazon against any tax, interest and penalty
payable in this regard.

11. Confidentiality and Personal Data

During the course of your use of the Services, you may receive Confidential Information. You agree
that for the term of the Agreement and 8 years after termination: (a) all Confidential Information will
remain Amazon's exclusive property except for customer personal data owned by the respective
customer; (b) you will use Confidential Information only as is reasonably necessary for your
participation in the Services and ensure that persons who have access to Confidential Information will
be made aware of and will comply with the obligations in this provision; and (c) you will not, and will
cause your affiliates not to, directly or indirectly (including through a third party) otherwise disclose
Confidential Information to any individual, company, or other third party, including any Affiliates,
except as required to comply with law; (d) you will take all reasonable measures to protect the
Confidential Information against any use or disclosure that is not expressly permitted in this
Agreement; and (e) you will retain Confidential Information only for so long as its use is necessary for
participation in the Services or to fulfill your statutory obligations (e.g. tax) and in all cases will delete
such information upon termination or as soon as no longer required for the fulfilment of statutory
obligations. The foregoing sentence does not restrict your right to share Confidential Information with
a governmental entity that has jurisdiction over you, provided that you limit the disclosure to the
minimum necessary and explicitly indicate the confidential nature of the shared information to the
governmental entity. You may not issue any press release or make any public statement related to
the Services, or use our name, trademarks or logo in any way (including in promotional material)
without our advance written permission, or misrepresent or embellish the relationship between us in
any way. You may only use the Amazon Mark as defined in and according to the Trademark Usage
Guidelines available in Seller Central; you may not use our name, trademarks, or logos in any way
(including in promotional material) not covered by the Trademark Usage Guidelines without our
advance written permission.

You may not use any customer personal data (including contact information) for any purpose other
than fulfilling orders or providing customer service in connection with a Service. Generally, you may
not use such data in any way inconsistent with applicable law. You must keep customer personal data
confidential at all time (the above 8 years’ term limit does not apply to customer personal data).

12. Force Majeure

We will not be liable for any delay or failure to perform any of our obligations under this Agreement by
reasons, events or other matters beyond our reasonable control.

13. Relationship of Parties

You and we are independent contractors, and nothing in this Agreement will be construed to create a
partnership, joint venture, association of persons, agency, franchise, sales representative, or
employment relationship between the parties. Amazon is not an auctioneer, neither is it an
intermediary between the customer and the seller. You will have no authority to make or accept any
offers or representations on our behalf. You will not make any statement, whether on your site or
otherwise, that would contradict anything in this section. This Agreement will not create an exclusive
relationship between you and us.

14. Suggestions and Other Information

If you or any of your Affiliates elect to provide or make available suggestions, comments, ideas,
improvements, or other feedback or materials to us in connection with or related to the Amazon Site
or Services (including any related Technology), you will, to the extent necessary and authorized by
law, irrevocably grant to us, a royalty-free and worldwide license on all right, title, and interest in and
to the suggestions for the duration of protection of the underlying rights. In order to cooperate with
governmental requests, to protect our systems and customers, or to ensure the integrity and operation
of our business and systems, we may access and disclose any information we consider necessary or
appropriate, including but not limited to user contact details, IP addresses and traffic information,
usage history and posted content.

15. Modification

We will provide at least 15 days’ advance notice in accordance with Section 17 for changes to the
Agreement.

However, we may change or modify the Agreement at any time with immediate effect (a) for legal,
regulatory, fraud and abuse prevention, or security reasons; (b) to change existing features or add
additional features to the Services (where this does not materially adversely affect your use of the
Services); or (c) to restrict products or activities that we deem unsafe, inappropriate, or offensive. We
will notify you about any change or modification in accordance with Section 17.

Your continued use of the Services after the effective date of any change to this Agreement in
accordance with this Section 15 will constitute your acceptance of that change. If any change is
unacceptable to you, you agree not to use the Services and to end the Agreement as described in
Section 3.

16. Password Security

Any password we provide to you may be used only during the Term to access Your Account or Seller
Central, respectively, (or other tools we provide) to use the Service, electronically accept Your
Transactions, and review your completed transactions. You are solely responsible for maintaining the
security of your password. You may not disclose your password to any third party (other than third
parties authorized by you to use Your Account in accordance with this Agreement) and are solely
responsible for any use of or action taken under your password. If your password is compromised,
you must immediately change your password.

17. Miscellaneous

This Agreement will be governed by the laws of India, without reference to rules governing choice of
laws or the Convention on Contracts for the International Sale of Goods. The laws of India govern this
Agreement and your use of the Services, without reference to rules governing choice of laws or the
Convention on Contracts for the International Sale of Goods. Any dispute or claim of any nature
relating in any way to your use of any Services covered under this Agreement will be adjudicated
through arbitration, by a sole arbitrator to be appointed by Amazon. The arbitral proceedings shall be
conducted in accordance with the provisions of the (Indian) Arbitration and Conciliation Act, 1996 or
such statutory amendments thereof (“Arbitration Act”). The arbitration proceedings will be conducted
in English and the venue of the arbitral proceedings shall be Delhi, India. Each party agrees that
courts in Delhi will have the sole and exclusive jurisdiction over all arbitral applications. The fast track
procedures under the Arbitration Act will apply to all proceedings as stipulated.

You may not transfer or assign all or any portion of this Agreement, by operation of law or otherwise,
without our prior written consent. Any attempt to assign or otherwise transfer in violation of this section
is void provided, however, that upon notice to Amazon, you may assign or transfer this Agreement, in
whole or in part, to any of your Affiliates as long as you remain liable for your obligations that arose
prior to the effective date of the assignment or transfer under this Agreement. You agree that we may
assign or transfer our rights and obligations under this Agreement: (a) in connection with a merger,
consolidation, acquisition or sale of all or substantially all of our assets or similar transaction;, or (b) to
any Affiliate or as part of a corporate reorganization; and effective upon such assignment, the
assignee is deemed substituted for Amazon as the party to this Agreement. Subject to that restriction,
this Agreement will be binding on, inure to, and be enforceable against the parties and their respective
successors and assigns. We may perform any of our obligations or exercise any of our rights under
this Agreement through one or more of our Affiliates. Our failure to enforce your strict performance of
any provision of this Agreement will not constitute a waiver of our right to enforce such provision or
any other provision of this Agreement subsequently.

Amazon retains the right to immediately halt any transaction, prevent or restrict access to the Services
or take any other action to restrict access to or availability of any inaccurate listing, any inappropriately
categorized items, any unlawful items, or any items otherwise prohibited by the applicable Program
Policies.

The authentic language of this Agreement and subsidiary or associated documentation shall be
English and any translations provided are for convenience only. In the event of any conflict or
difference in interpretation between the English language version of this Agreement and subsidiary or
associated documentation and any translation of them, the English language version and
interpretation shall prevail.

You agree that we may, in our sole discretion, disclose or make available any information provided or
submitted by you or related to your participation under this Agreement (including information
regarding Your Products or Your Transactions) to any judicial, quasi-judicial, governmental, regulatory
or any other authority as may be required by us to co-operate and / or comply with any of their orders,
instructions or directions or to fulfil any requirements under applicable Laws.

Amazon will provide notice to you under this Agreement by posting changes on Seller Central or on
the applicable Amazon Services site to which the changes relate (such as the Marketplace Developer
site accessible through your account), by sending you an email notification, or by similar means. You
must send all notices and other communications relating to Amazon to our Selling Partner Support
team via Seller Central, email, the Contact Us form, or similar means. We may also communicate with
you in connection with your listings, sales, and the Services electronically and in other media, and you
consent to such communications. For contractual purposes, you consent to receive such
communications through any mode including SMS, e-mail, phone calls etc. If at any time, now or in
the future, you decide to change your preferences, visit the Seller Central Notification Preferences
page via https://sellercentral.amazon.in and follow the steps.

You may change your e-mail addresses or phone numbers via Your Account. Please update these
details (including your legal name and address) as often as necessary to ensure that they are
accurate.

Please continue to use Seller Central as the primary means of managing your orders and seller
account. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable,
then that provision will be deemed severable from these terms and conditions and will not affect the
validity and enforceability of any remaining provisions. This Agreement represents the entire
agreement between the parties with respect to the Services and related subject matter described
herein and supersedes any previous or contemporaneous oral or written agreements and
understandings.

Definitions

As used in this Agreement, the following terms have the following meanings:

"Affiliate" means with respect to any entity, any other entity that directly or indirectly controls, is
controlled by, or is under common control with, such entity, except with respect to Amazon, "Affiliate"
means solely its Affiliates domiciled in India.

"Amazon Associated Properties" means any website or other online point of presence, other than
the Amazon Site, through which any Amazon Site or products or services available thereon are
syndicated, offered, merchandised, advertised or described.
"Amazon Site" means www.amazon.in.

"Business Days" means any day of the week (excluding Saturdays, Sundays and public holidays) on
which commercial banks are open for business in New Delhi, India; Seattle, Washington, United
States of America; Luxembourg; and the Republic of Singapore.

“Confidential Information" means information relating to us, to the Services or Amazon customers
that is not known to the general public including, but not limited to, any information identifying or
unique to specific customers; reports, insights, and other information about the Services, data derived
from the Services except for data (other than customer personal data) arising from the sale of your
products comprising of products sold, prices, sales, volumes and time of the transaction; and
technical or operational specifications relating to the Services. For the purposes of this Agreement,
customer personal data constitutes Confidential Information at all times.

"Content" means copyrightable works and other content protected under applicable Laws.

"Excluded Products" means any products or other items set forth in the excluded products list for
the Amazon Site or any other Amazon Program Policy that applies to your use of a Service, and any
other products or other items that in Amazon's sole discretion are not supported for a Service.

"Insurance Limits" means INR 5,00,00,000

"Insurance Threshold" means INR 5,00,000

"Intellectual Property Rights" means any patent, copyright, Trademark, moral right, trade secret
right or any other intellectual property right arising under any Laws and all ancillary and related rights,
including all rights of registration and renewal and causes of action for violation, misappropriation or
infringement of any of the foregoing.

"Law(s)" means any law, ordinance, rule, regulation, order, licence, permit, judgment, decision or
other requirement, now or hereafter in effect, of any governmental authority of competent jurisdiction.

"Local Currency" means Indian Rupees (INR).

"Order Information" means, with respect to any of Your Products sold through the Amazon Site, the
order information and shipping information that we provide or make available to you.
"Person" means any individual, company, corporation, partnership, limited liability partnership,
governmental authority, association, joint venture, division or other cognizable entity, whether or not
having distinct legal existence.

"Program Policies" means, all policies and program terms provided on the ‘Policies and
Agreements’ page.

"Purchase Price" means the total gross amount payable or paid by a customer for Your Product
(including taxes and customs duties).

"Sales Proceeds" means the gross sales proceeds paid by customers in the course of any of Your
Transactions, including the Purchase Price, all shipping and handling, gift wrap and other charges,
any taxes and customs duties.

"Seller Central" means the online portal and tools made available by Amazon to you, for your use in
manag

ing your orders, inventory and presence on the Amazon Site.

"Service" means each of the following services that Amazon makes available on or in connection
with the Amazon Site: the Selling on Amazon Service, Fulfilment by Amazon Service and Amazon
Advertising.

"Service Terms" means the service terms specific to each Service set forth herein and made a part
of this Agreement upon the date you elect to register for the applicable Service.

"Technology" means any: (a) ideas, procedures, processes, systems, methods of operation,
concepts, principles and discoveries protected or protectable under the Laws of any jurisdiction; (b)
interfaces, protocols, glossaries, libraries, structured XML formats, specifications, grammars, data
formats, or other similar materials; and (c) software, hardware, code, technology or other functional
item.

"Trademark" means any trademark, service mark, trade dress (including any proprietary "look and
feel"), trade name, other proprietary logo or insignia or other source or business identifier, protected
or protectable under applicable Laws.
"Your Account" means the particular account in our systems, in which information about Your
Transactions is recorded, and which is one of the online portals and tools which Amazon may make
available to you, for your use in managing your orders, inventory and presence on the Amazon Site.

"Your Materials" means all Technology, Your Trademarks, Content, Required Product Information,
data, materials, and other items provided or made available by you or your Affiliates to Amazon or its
Affiliates.

"Your Product" means any product that is made available for listing for sale, offered for sale or sold
by you through the Selling on Amazon Service and/or fulfilled or otherwise processed through the
Fulfilment by Amazon Service in connection with Your Account, or made available for advertising by
you through Amazon Advertising.

"Your Sales Channels" means all sales channels and other means through which you or any of your
Affiliates offer or sell products, other than physical stores.

"Your Taxes" means any and all value added, service, sales, use, excise, import, export, goods and
services tax and other taxes and duties assessed, incurred or required to be collected or paid for any
reason in connection with any advertisement, offer or sale of products by you on or through or in
connection with the Services, or otherwise in connection with any action, inaction or omission of you
or your Affiliates or your or their respective employees, agents, contractors or representatives. Also,
as it is used in the Fulfilment by Amazon Service Terms, this defined term also means any of the
types of taxes mentioned above that are imposed on or collectible by Amazon or any of its Affiliates in
connection with or as a result of: (a) the storage of inventory, packaging, Your Products and other
materials owned by you and stored by Amazon; or (b) the fulfilment, shipping, gift wrapping or other
actions by Amazon to Your Products pursuant to the Fulfilment by Amazon Service Terms.

"Your Trademarks" means Trademarks of yours that you provide to us: (a) in non-text form for
branding purposes; and (b) separate from (and not embedded or otherwise incorporated in) any
product specific information or materials.

"Your Transaction" means any sale of Your Product(s) through the Amazon Site.

Selling on Amazon Service Terms

The Selling on Amazon Service ("Selling on Amazon") is a Service that allows you to list products for
sale directly via the Amazon Site. Selling on Amazon is operated by Amazon Seller Services Private
Limited. These Selling on Amazon Service Terms are part of the Amazon Services Business
Solutions Agreement ("Business Solutions Agreement"), but, unless specifically provided
otherwise, concern and apply only to your participation in Selling on Amazon. BY REGISTERING
FOR OR USING SELLING ON AMAZON, YOU (ON BEHALF OF YOURSELF OR THE BUSINESS
YOU REPRESENT) AGREE TO BE BOUND BY THE BUSINESS SOLUTIONS AGREEMENT AND
THESE SELLING ON AMAZON SERVICE TERMS. Unless defined in these Selling on Amazon
Service Terms (including the Selling on Amazon Definitions), all capitalized terms have the meanings
given them in the Business Solutions Agreement.

S-1. Your Product Listings and Orders

S-1.1 Products and Product Information. You will, in accordance with applicable Program Policies,
provide accurate and complete Required Product Information for each product that you make
available to be listed for sale through the Amazon Site and promptly update such information as
necessary to ensure it at all times remains accurate and complete. You will also ensure that Your
Materials, Your Products (including packaging) and your offer and subsequent sale of any of the same
on the Amazon Site comply with all applicable Laws (including all marking and labeling requirements)
and do not contain any sexually explicit, defamatory or obscene materials or any unlawful materials.
You may not provide any information for, or otherwise seek to list for sale on the Amazon Site, any
Excluded Products; or provide any URL Marks for use, or request that any URL Marks be used, on
the Amazon Site. For each item you list on the Amazon Site, you will provide to us the state or country
from which the item ships.

S-1.2 Product Listing; Merchandising; Order Processing. We will list Your Products for sale on the
Amazon Site in the applicable product categories which are supported for third party sellers generally
on the Amazon Site on the applicable Selling on Amazon Launch Date, and conduct merchandising
and promote Your Products in accordance with the Business Solutions Agreement (including via the
Amazon Associated Properties or any other functions, features, advertising, or programs on or in
connection with the Amazon Site). Amazon reserves its right to restrict at any time in its sole
discretion the access to list in any or all categories on the Amazon Site. We may use mechanisms
that rate, or allow shoppers to rate, Your Products and/or your performance as a seller on the Amazon
Site and Amazon may make these ratings and feedback publicly available. We will provide Order
Information to you for each of Your Transactions. Sales Proceeds will be paid to you only in
accordance with Section S-5.

S-1.3 Shipping and Handling Charges. For Seller-Fulfilled Products, you will determine shipping
and handling charges via and subject to our standard functionality and categorizations for the Amazon
Site and further subject to any shipping and handling charge Program Policies for the Amazon Site.
Any such amounts, paid by the customer towards shipping and handling charges, shall be your
proceeds, subject to deduction of applicable charges as may be determined by us and you are solely
responsible for reporting and remitting any applicable taxes on the shipping and handling charges. For
Amazon-Fulfilled Products, Amazon will determine what the shipping fees will be and will display and
collect them accordingly in accordance with the Fulfilment by Amazon Service Terms.

S-1.4 Credit Card Fraud. We will bear the risk of credit card fraud (i.e. a fraudulent purchase arising
from the theft and unauthorized use of a third party's credit card information) occurring in connection
with Your Transactions, and you will bear all other risk of fraud or loss; provided, that we will not bear
the risk of credit card fraud in connection with any Seller-Fulfilled Product that is not fulfilled strictly in
accordance with the Order Information and Shipment Information.

S-2. Sale and Fulfilment, Refunds and Returns

S-2.1 Sale and Fulfilment. Other than as described in the Fulfilment by Amazon Service Terms (if
applicable to you), or as provided in any applicable Service Terms or Program Policies, for the
Amazon Site for which you decide to register or use the Selling on Amazon Service, you will: (a)
source, sell, fulfil, ship and deliver your Seller-Fulfilled Products, and source and sell your Amazon-
Fulfilled Products, in each case in accordance with the terms of the applicable Order Information,
these Service Terms and the Agreement, and all terms provided by you and displayed on the Amazon
Site at the time of the order and be solely responsible for and bear all risk for such activities; (b)
package each of Your Products in a commercially reasonable manner and ship each of Your Products
on or before its Estimated Ship Date; (c) retrieve Order Information at least once each Business Day;
(d) not cancel any of Your Transactions except as may be permitted pursuant to your terms and
conditions appearing on the Amazon Site at the time of the applicable order (which terms and
conditions will be in accordance with this Agreement) or as may be required under this Agreement; (e)
ship Your Products throughout India (except to the extent prohibited by applicable Law or this
Agreement); (f) provide to Amazon information regarding shipment and order status and tracking (to
the extent available), in each case as requested by us using the processes designated by us, and we
may make any of this information publicly available; (g) comply with all Street Date instructions; (h)
notwithstanding any other provision of these Service Terms, ensure that you are the seller of all
products made available for listing for sale hereunder; (i) include an order-specific packing slip within
each shipment of Your Products; (j) identify yourself as the seller of the product on all packing slips or
other information included with Your Products and as the Person to which a customer may return the
applicable product; and (k) not send customers emails confirming orders or shipments of Your
Products (except that to the extent we have not yet enabled functionality for Your Account that allows
payment to be processed on the basis of when shipment occurs, then you will send customers emails
confirming shipment of Your Products in a format and manner reasonably acceptable to us). For
Amazon-Fulfilled Products, if any, the Fulfilment by Amazon Service Terms will apply to the storage,
fulfilment and delivery of such Amazon-Fulfilled Products.

S-2.2 Returns and Refunds. For all of Your Products that are not fulfilled using Fulfilment by
Amazon, you will accept and process returns, refunds and adjustments in accordance with these
Service Terms and the Amazon Refund Policies published at the time of the applicable order, and we
may inform customers that these policies apply to Your Products. You will determine and calculate the
amount of all refunds and adjustments (including any taxes, shipping and handling or other charges)
or other amounts to be paid by you to customers in connection with Your Transactions, using a
functionality we enable for Your Account. This functionality may be modified or discontinued by us at
any time without notice and is subject to the Program Policies and the terms of this Business
Solutions Agreement. You will route all such payments through Amazon. We will provide any such
payments to the customer (which may be in the same payment form originally used to purchase Your
Product), and you will reimburse us for all amounts so paid. For all of Your Products that are fulfilled
using Fulfilment by Amazon, the Amazon Refund Policies published at the time of the applicable order
will apply and you will comply with them. You will promptly provide refunds and adjustments that you
are obligated to provide under the applicable Amazon Refund Policies and as required by Law, and in
no case later than thirty (30) calendar days following after the obligation arises. For the purposes of
making payments to the customer (which may be in the same payment form originally used to
purchase Your Product), you authorize us to make such payments or disbursements from your
available balance in the Nodal Account (as defined in Section S-5). In the event your balance in the
Nodal Account is insufficient to process the refund request, we will process such amounts due to the
customer on your behalf, and you will reimburse us for all amounts so paid.

S-3. Problems with Your Products

S-3.1 Delivery Errors and Nonconformities; Recalls. You are responsible for: any non-delivery,
misdelivery, theft or other mistake or act in connection with the fulfilment and delivery of Your
Products, except to the extent caused by: (a) credit card fraud for which we are responsible
under Section S-1.4; or (b) our failure to make available to you Order Information as it was received
by us or resulting from address verification. Notwithstanding the previous sentence, for Amazon-
Fulfilled Products, if any, the Fulfilment by Amazon Service Terms will apply to non-delivery,
misdelivery, theft or other mistake or act in connection with the fulfilment and delivery of those of Your
Products. You are also responsible for any non-conformity or defect in, or any public or private recall
of, any of Your Products. You will notify us promptly as soon as you have knowledge of any public or
private recalls of Your Products.
S-3.2 A-to-z Guarantee and Chargebacks. If we inform you that we have received a claim under the
"A-to-z Guarantee" offered on the Amazon Site, or other dispute, relating to the offer, sale or
fulfillment of Your Product(s) (other than a chargeback) concerning one of Your Transactions, you will
have 30 days to appeal our decision of the claim. If we find that a claim, chargeback, or dispute is
your responsibility, you (i) will not take recourse against the customer, and (ii) are responsible for
reimbursing us for the amount paid by the customer (including taxes and shipping and handling
charges, but excluding any Referral Fees that we retained as defined in Section S-4), and all other
fees and expenses associated with the original transaction (such as credit card, bank, payment
processing, re-presentment, or penalty fees) and any related chargebacks or refunds to the extent
payable by us.

S-4. Compensation

You will pay us: (a) the applicable Referral Fee; (b) any applicable Closing Fees; and (c) if applicable,
the non-refundable Selling on Amazon Subscription Fee in advance for each month (or for each
transaction, if applicable) during the Term of this Agreement. "Selling on Amazon Subscription Fee"
means the fee specified as such on the Selling on Amazon Fee Schedule for the Amazon Site at the
time such fee is payable. With respect to each of Your Transactions: (x) "Sales Proceeds" has the
meaning set out in the Business Solutions Agreement; (y) "Closing Fees" means the applicable fee,
if any, as specified in the Selling on Amazon Fee Schedule for the Amazon Site; and (z) "Referral
Fee" means the applicable percentage of the Sales Proceeds from Your Transaction through the
Amazon Site specified on the Selling on Amazon Fee Schedule for the Amazon Site at the time of
Your Transaction, based on the categorization by Amazon of the type of product that is the subject of
Your Transaction; provided, however, that Sales Proceeds will not include any shipping charge set by
us in the case of Your Transactions that consist solely of Amazon-Fulfilled Products. Except as
provided otherwise, all monetary amounts contemplated in these Service Terms will be expressed
and provided in the Local Currency, and all payments contemplated by this Agreement will be made in
the Local Currency.

All taxes or surcharges imposed on fees payable by you to Amazon will be your responsibility.

S-5 Sales Proceeds & Refunds.

S-5.1.Nodal Account. Remittances to you for Your Transactions (excluding COD transactions) will be
made through a nodal account (the "Nodal Account") in accordance with the directions issued by
Reserve Bank of India for the opening and operation of accounts and settlement of payments for
electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231
DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009. Remittance to you for COD
transactions shall be made through the online bank or any other mutually agreed and other means
used to transfer to Your Bank Account. You hereby agree and authorize us to collect payments on
your behalf from customers for any sales made through the COD mechanism. You authorize and
permit us to collect and disclose any information (which may include personal or sensitive information
such as Your Bank Account information) made available to us in connection with this Agreement to a
bank, auditor, processing agency, or third party contracted by us in connection with this Agreement.

Subject to and without limiting any of the rights described in Section 2 of the General Terms, we may
hold back a portion or your Sale Proceeds as a separate reserve ("Reserve"). The Reserve will be in
an amount as determined by us and the Reserve will be used only for the purpose of settling the
future claims of customers in the event of non-fulfilment of delivery to the customers of your Products
keeping in mind the period for refunds and chargebacks.

S-5.2. Except as otherwise stated in this Agreement (including without limitation Section 2 of the
General Terms), you authorize us and we will remit the Settlement Amount to Your Bank Account on
the Payment Date in respect of an Eligible Transaction. When you either initially provide or later
change Your Bank Account information, the Payment Date will be deferred for a period of up to 14
calendar days. You will not have the ability to initiate or cause payments to be made to you. If you
refund money to a customer in connection with one of Your Transactions in accordance with Section
S-2.2, on the next available Designated Day for Amazon Site, we will credit you with the amount of the
Referral Fee paid by you to us attributable to the amount of the customer refund, less the Refund
Administration Fee for each refund, which amount we may retain as an administrative fee.

"Eligible Transaction" means Your Transaction against which the actual shipment date has been
confirmed by you.

"Designated Day" means any particular Business Day of the week designated by Amazon on a
weekly basis, in its sole discretion, for making remittances to you.

"Payment Date" means the Designated Day falling immediately after 14 calendar days (or less in our
sole discretion) of the Eligible Transaction.

"Settlement Amount" means Sales Proceeds (which you will accept as payment in full for the sale
and shipping and handling of Your Products), less: (a) the Referral Fees due for such sums; (b) any
Selling on Amazon Subscription Fees due; (c) taxes required to be charged by us on our fees; (d) any
refunds due to customers in connection with the Amazon Site; (e) Reserves, as may be applicable, as
per this Agreement; (f) Closing Fees, if applicable; (g) any other applicable fee prescribed under the
Program Policies (including fee payable under the FBA Fee Schedule for Amazon Site), if applicable;
and (h)tax collected at source under applicable Law.

S-5.3. In the event that we elect not to recover from you a customer's chargeback, failed payment, or
other payment reversal (a "Payment Failure"), you irrevocably assign to us all your rights, title and
interest in and associated with that Payment Failure.

S-6. Amazon’s Marketplace, Websites and Services

Amazon has the right to determine, the design, content, functionality, availability and appropriateness
of its marketplace, websites, selection and any product or listing on the Amazon Site or the Amazon
Associated Properties, and all aspects of each Service, including your use of the same. Amazon may
assign any of these rights or delegate any of its responsibilities.

S-7. Tax Matters

In addition to the General Terms, you agree that, the price stated by you for Your Products is inclusive
of all taxes including VAT/CST, customs duty, excise duty or other tax or levy that may be required to
be remitted in connection with such sale, unless otherwise provided in any Program Policy or
otherwise agreed by Amazon in advance in writing.

All payments by Amazon to you shall be made subject to applicable withholding taxes under
applicable Governing Laws. Amazon will retain, in addition to its net fees together with any applicable
taxes that Amazon determines, as it is obligated to charge or collect on the fees, an amount equal to
applicable withholding taxes.

If you are required deposit withholding tax in the form and manner as prescribed under applicable
Governing laws, you will issue an appropriate tax withholding certificate for such amount to Amazon.

You may submit a reimbursement claim with a valid tax withholding certificate in Form 16A within one
month from the due date of issuance of Form 16A as per statutory timelines. Amazon shall reimburse
the claim post verification and reconciliation with service fee as per books of accounts. Amazon will
have right to reject the claim if the claimed amount does not match with service fees invoices.
Amazon shall maintain the right to recover any excessive claims paid to you.

Amazon has the option to obtain an order for lower or NIL withholding tax from the Indian Revenue
authorities. In case Amazon successfully procures such an order, it will communicate the same to
you. In that case, the amounts retained shall be in accordance with the directions contained in the
order as in force at the point in time when tax is required to be deducted at the source.

Selling on Amazon Definitions

"Amazon-Fulfilled Products" means any of Your Products that are fulfilled using the Fulfilment by
Amazon Service.

"Amazon Refund Policies" means the return and refund policies published on the Amazon Site.

"Estimated Ship Date" means, with respect to any of Your Products, either: (a) the end of the
shipping availability period (which begins as of the date on which the relevant order is placed by the
customer), or the shipping availability date, as applicable, specified by you in the relevant
inventory/product data feed for Your Product on the Amazon Site; or (b) if you do not specify shipping
availability information in such inventory/product data feed or Your Product is in a product category
that Amazon designates as requiring shipment within two (2) days (excluding Sundays and public
holidays), (2) days (excluding Sundays and public holidays) after the date on which the relevant order
is placed by the customer.

"Refund Administration Fee" means the lesser of INR 300 or twenty percent (20%) of the applicable
Referral Fee.

"Required Product Information" means, with respect to each of Your Products in connection with
the Amazon Site, the following (except to the extent expressly not required under the applicable
Program Policies): (a) description; (b) SKU and EAN/UPC numbers and other identifying information
as Amazon may reasonably request; (c) information regarding in-stock status and availability,
shipping limitations or requirements, and Shipment Information (in each case, in accordance with any
categorizations prescribed by Amazon from time to time); (d) categorization within each Amazon
product category and browse structure as prescribed by Amazon from time to time; (e) digitized image
that accurately depicts only Your Product and does not include any additional logos, text or other
markings (and that complies with any Amazon published image guidelines); (f) Purchase Price; (g)
shipping and handling charge (in accordance with our standard functionality therefor); (h) any text,
disclaimers, warnings, notices, labels or other content required by applicable Law to be displayed in
connection with the offer, merchandising, advertising or sale of Your Product; (i) any vendor
requirements, restocking fees or other terms and conditions applicable to such product that a
customer should be aware of prior to purchasing the product; (j) brand; (k) model; (l) product
dimensions; (m) weight; (n) a delimited list of technical specifications; (o) SKU and EAN/UPC
numbers (and other identifying information as we may reasonably request) for accessories related to
Your Product that is available in our catalogue; and (p) any other information reasonably requested by
us (e.g., the condition of used or refurbished products, Harmonized System of Nomenclature / Service
Accounting Code).

"Seller-Fulfilled Products" means any of Your Products that are not fulfilled using the Fulfilment by
Amazon Service.

"Selling on Amazon Launch Date" means the date on which we first list one of Your Products for
sale on the Amazon Site.

"Shipment Information" means, with respect to any of Your Products, the estimated or promised
shipment and/or delivery date.

"Street Date" means the date(s), if any, specified by the manufacturer, distributor and/or licensor of a
product as the date before which specified information regarding such product (e.g., title of a book)
should not be disclosed publicly, or such product should not be delivered or otherwise made available
to customers.

"URL Marks" means any Trademark, or any other logo, name, phrase, identifier or character string,
that contains or incorporates any top level domain (e.g., .com, co.in, co.uk, .in, .de, .es, .edu, .fr, .jp)
or any variation thereof (e.g., dot com, dotcom, net, or com).

"Your Transaction" is defined in the Business Solutions Agreement; however, as used in these
Service Terms, it shall mean any and all such transactions through Selling on Amazon only.

Fulfilment by Amazon Service Terms

Fulfilment by Amazon ("FBA") provides fulfilment and associated services for Your Products. FBA is
operated by Amazon Seller Services Private Limited.

These FBA Service Terms are part of the Amazon Services Business Solutions Agreement
("Business Solutions Agreement"), and, unless specifically provided otherwise, concern and apply
only to your participation in FBA. BY REGISTERING FOR OR USING FBA, YOU (ON BEHALF OF
YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THE BUSINESS
SOLUTIONS AGREEMENT AND THESE FBA SERVICE TERMS. Unless defined in these FBA
Service Terms, all capitalized terms are as defined in the Business Solutions Agreement.

F.1. Your Products

Once you are accepted into FBA, you must apply to register each product you sell that you wish to
include in the FBA program in connection with the Amazon Site. You may not include any product in
the FBA program which is a FBA Excluded Product for the Amazon Site you wish to register Your
Product with. We may refuse registration in FBA of any product in connection with the Amazon Site,
including on the basis that it is an FBA Excluded Product or that it violates applicable Program
Policies. You may at any time withdraw registration of any of Your Products from FBA in connection
with the Amazon Site.

F.2. Product and Shipping Information

You will, in accordance with applicable Program Policies, provide in the format we require accurate
and complete information about Your Products registered in FBA (including Harmonized System of
Nomenclature / Service accounting Code, if applicable). You will promptly update any information
about Your Products in accordance with our requirements and as necessary so that the information is
at all times accurate and complete.

F.3. Shipping to Amazon

F.3.1. For the Amazon Site you register Units in connection with, such Units will be delivered to
customers in India only. You will ship Units to us in accordance with applicable Program Policies for
the Amazon Site Your Products are registered in connection with. You will ensure that: (a) all Units
are properly packaged for protection against damage and deterioration during shipment and storage;
(b) terms of freight "C.I.P. (Carriage and Insurance Paid) Destination"; and (c) all Units comply with
Amazon's labelling and other requirements. You will be responsible for all costs incurred to ship the
Units to the shipping destination (including costs of freight and transit insurance). You will prepay all
such shipping costs and Amazon will not pay any shipping costs except as provided in Section F-3.2.
You are responsible for payment of all duties, custom duty, taxes and other charges. If you ship Units
to a Site Fulfilment Centre from outside of India, you will list yourself as the importer/consignee and
nominate a customs broker. If Amazon is listed on any import documentation, Amazon reserves the
right to refuse to accept any Units covered by the import documents and any costs assessed against
or incurred by Amazon will be collected by any means permitted by this Agreement. In the case of any
improperly packaged or labelled Unit, we may return the Unit to you at your expense (pursuant
to Section F-7).

F.3.2. You will not deliver to us any Unsuitable Unit, and we may refuse to accept any shipment
(including any Unsuitable Unit). We may return or dispose of or destroy any Unsuitable Unit as
provided in Section F-7 (and you will be deemed to have consented to such action): (a) immediately if
we determine in our sole discretion that the Unit creates a safety, health or liability risk to Amazon, our
personnel or any third party; or (b) if you fail to direct us to return or dispose of or destroy any
Unsuitable Unit within thirty (30) days after we notify you that the Unit has been recalled; or (c) except
as otherwise provided in this Section F-3.2, if you refuse or fail to direct us to return or dispose of or
destroy any Unsuitable Unit within thirty (30) calendar days after we notify you that we are in
possession of it. In addition, you will compensate us for any damages incurred including any
expenses we incur in connection with any Unsuitable Units.

F.4. Storage

We will provide storage services as described in these FBA Service Terms once we confirm receipt of
delivery. We will keep electronic records that track inventory of Units by identifying the number of
Units stored in any Site Fulfilment Centre. We will not be required to physically mark Units. If there is
a loss of or damage to any Units while we store them due to any breach of contractual obligation /
non-performance of obligations by us causing such loss or damage, we will, pay you the applicable
replacement value ((as described in the FBA Lost and Damaged Inventory Reimbursement Policy).
Payment of the replacement value is our total liability for any duties or obligations that we or our
agents or representatives may have as a bailee or warehouseman, and your only right or remedy that
you may have as a bailor. The replacement value is inclusive of any VAT/CST/good and services tax
(as applicable) and if the replacement value is subject to VAT/CST/goods and services tax, you agree
to provide a valid VAT/CST/goods and services tax invoice to Amazon. In consideration of payment
of the replacement value, the title in such Units will transfer to us and we will be entitled to dispose of,
destroy or otherwise deal in such Units in any manner that we deem fit. You will have no security
interest, lien or other claim to the proceeds that we receive from sale, disposal of or otherwise in
connection with such Units. At all other times, you will be solely responsible for any loss of, or damage
to, any Units. Our confirmed receipt of delivery does not: (a) indicate or imply that any Unit has been
delivered free of loss or damage, or that any loss or damage to any Unit later discovered occurred
after confirmed receipt of delivery; (b) indicate or imply that we actually received the number of Units
of Your Product(s) specified by you for such shipment; or (c) waive, limit or reduce any of our rights
under this Business Solutions Agreement. We reserve the right to change, scheduling restrictions
and volume limitations on the delivery and storage of your inventory in the Site Fulfilment Centres in
accordance with Section 14, and you will comply with any of these restrictions or limitations.

F.5. Fulfilment

We will ship Units from our inventory of Your Products in connection with the Amazon Site to the
shipping addresses in India included in valid customer orders. We may ship Units together with
products purchased from other merchants.
F.6. Customer Returns

F.6.1. We will receive and process returns of any Amazon Fulfilment Units in accordance with the
terms of your Seller Agreement, these FBA Service Terms and the Program Policies for the Amazon
Site. Any Sellable Units registered in connection with the Amazon Site that are also Amazon
Fulfilment Units and that are properly returned will be placed back into the inventory of Your Products
in the FBA Program for the Amazon Site. We may fulfil customer orders for Your Products in
connection with the Amazon Site with any Amazon Fulfilment Units returned in connection with the
Amazon Site. Except as provided in Section F-7, you will retake title of all Units that are returned by
customers.

F.6.2. Except as provided in Section F-7, we will, at your direction, either return or dispose of or
destroy any Amazon Fulfilment Unit that is returned to us and that we determine is an Unsuitable Unit
as provided in Section F-7. Without limitation of our rights under Section F-7.4, we may elect to return
or dispose of or destroy that Unsuitable Unit as provided in Section F-7, and you will be deemed to
have consented to our election if you fail to direct us to return or dispose of or destroy the Unsuitable
Unit within thirty (30) calendar days after we notify you of the Unsuitable Unit.

F.6.3. You will be responsible for all tax obligations including but not limited to VAT/CST, sales,
service and goods and services taxes as result of any returns.

F.7. Returns to You and Disposal

F.7.1. You may, at any time, request that Units be returned to you. We may, with notice, return Units
to you, including upon termination of these Service Terms. These returned shipments will be sent to
your designated shipping address in the territory in which the applicable Site Fulfilment Centre is
located (or, at Amazon's sole discretion, your designated shipping address within India. If the address
we have for you in connection with the Amazon Site is outdated, incorrect or outside India or if we
cannot make arrangements for you to pay for the return shipment, the Unit(s) will be deemed
abandoned and we may elect to dispose of or destroy the Unit(s) as appropriate based on the
inventory and, subject to any replacement or reimbursement done as required under applicable law,
this Agreement and our Program Policies, retain any proceeds we may receive from the disposal. You
agree that any proceeds we may receive from the disposal are fair and reasonable compensation for
any costs we incur in connection with the disposal.. For all Units that are returned to you, you are
solely responsible for issuing any statutory forms or other documents, including but not limited to
invoices, stock transfer forms, delivery challans etc., required to return the Units back to you. You are
also solely responsible for dealing with clearing the Units from any checkposts.
F.7.2. You may, at any time, request that we dispose of or destroy Units. In this case, we may dispose
of or destroy these Units as appropriate based on the inventory. Subject to Section F.4 above, title to
each disposed or destroyed Unit will transfer to us at no cost, free and clear of any liens, claims,
security interests or other encumbrances to the extent required to dispose of or destroy the Unit, and
we may, subject to any replacement or reimbursement done as required under applicable law, this
Agreement and our Program Policies, retain all proceeds, if any, received from the disposal of any
Unit.

F.7.3. You will promptly notify us of any recalls or threatened recalls of any of Your Products and
cooperate and assist us in connection with any recalls, including by initiating the procedures for
returning items to you under our standard processes. You will be responsible for all costs and
expenses you, we or any of our or your Affiliates incur in connection with any recall or threatened
recall of any of Your Products (including the costs to return, store, repair, liquidate or deliver to you or
any vendor any of these products).

F.7.4. Disposal of Unsuitable Units. In the event any Amazon Fulfilment Unit is returned to our Site
Fulfilment Centre on account of being an Unsuitable Unit, then we may, without limiting any of our
other rights under this Agreement (including as described in Section F.3.2), (a) dispose of or destroy
such Unit in case you fail to remove such Unit from our Site Fulfilment Centre within a period of thirty
(30) days from the date we notify you that its removal is required, for instance because your use of
FBA is suspended or terminated or your seller account is suspended, terminated or closed; and (b)
immediately dispose of or destroy such Unit if: (i) we determine that such Unit has no replacement
value; (ii) we determine that the Unit creates a safety, health or liability risk to Amazon, our personnel
or any third party; or (iii) we obtain knowledge of your engagement in fraudulent or illegal activity; or
(iv) we have cause to terminate your use of Services with immediate effect pursuant to Section 3 and
are exposed to liability towards a third party. In addition, you will reimburse us for any damages
incurred including any expenses we incur in connection with any Unsuitable Units.

F.8. Reporting

You are responsible for raising or collecting from customers any appropriate documentation including
invoices, delivery challans, way bills, stock transfer forms (e.g., Form F) or any other statutorily
required documentation for reporting of both dispatch and arrivals of the shipment of Units to and from
Site Fulfilment Centres. You will be solely responsible for clearing any goods held up at any
checkposts or seized by tax authorities as a result of non-compliance of any required documentation
requirements.

F.9. Customer Service

F.9.1. We will be responsible for all customer service issues relating to packaging, handling and
shipment and customer returns, refunds and adjustments related to Amazon Fulfilment Units. We will
determine on your behalf, whether a customer will receive a refund, adjustment or replacement for
any Amazon Fulfilment Unit and we will require you to reimburse us where we determine you have
responsibility in accordance with the Business Solutions Agreement (including these Service Terms
and the Program Policies for the applicable Amazon Site). Except as provided in this Section F-
9 regarding any Amazon Fulfilment Units, customer service will be handled as set forth in your Seller
Agreement. You will be responsible for VAT/CST related customer service enquiries including but not
limited to pricing and tax obligations including but not limited to VAT/CST, sales, service and goods
and services taxes invoices and credit memos.

F.9.2. In situations relating to Amazon Fulfilment Units where the wrong item was delivered or the
item was damaged or lost or is missing, unless we determine that the basis for such request is caused
by you or any of your employees, agents or contractors, and for any breach of contractual obligation /
non-performance of obligations by Amazon as covered under the Program Policies causing such
damage or loss we will, at our option for any Amazon Fulfilment Unit (i) ship a replacement Unit to the
customer and pay you the applicable replacement value (as described in the FBA Lost and Damaged
Inventory Reimbursement Policy) for the replacement Unit or (ii) process a refund to the customer and
pay you the replacement value for the Unit. Any customer refund will be processed in accordance with
the Selling on Amazon Service Terms. Notwithstanding the terms of the Selling on Amazon Service
Terms, we will be entitled to retain the applicable Fees payable to us under the Selling on Amazon
Service Terms and these Service Terms, respectively. Except as expressly provided in this Section F-
9.2 you will be responsible for all costs associated with any replacement or return.

F.9.3. If we provide a replacement Unit or refund as described in the preceding sentence to a

customer and that customer returns the original Unit to us, we will be entitled to dispose of /destroy
the Unit pursuant to Section F-7, or, if it is a Sellable Unit, we may, at our option, place such Unit back
into your inventory in accordance with Section F-6. If we do put it back into your inventory, you will
compensate us for the applicable replacement value of the returned Unit. Any replacement Unit
shipped by us under these Service Terms will be deemed to be, and will be treated in the same
manner as, an order and sale of such Unit from you to the customer via the Amazon Site in
accordance with the Business Solutions Agreement and your Seller Agreement, and will be subject to
all terms and conditions applicable thereto.

F.10. Compensation

F.10.1. Fees. You will pay us the applicable fees (including storage, fulfilment, removal and disposal
fees) set out in the FBA Fee Schedule for the Amazon Site. You will be charged the Storage Fees
beginning on the day (up to midnight) that the Unit arrives at the Site Fulfilment Centre and is
available for fulfilment by Amazon (or in the case of any Unsuitable Unit, the arrival day (up to
midnight)), until the earlier of: (a) the day (up to midnight) we receive a valid customer order for such
product or a request from you to return or dispose of or destroy the Unit; or (b) the day (up to
midnight) we actually ship the Unit to your designated return location or dispose of or destroy the Unit.

F.10.2. Shipping and Gift Wrap. For any Amazon Fulfilment Units we will determine the amounts
charged to the customer for shipping and gift wrap services for the Units that we fulfil through the FBA
Program. As between you and us, these charges will be your tax inclusive charges to the customer,
and we will report them to you. We will charge you (and you will pay us) a fee equal to the amount of
such charges to the customer. You acknowledge and agree that you are responsible to account for
any applicable taxes including but not limited to VAT/CST, sales, service and goods and services
taxes on the shipping and gift wrap charges to customer.

F.10.3. Taxes on Fees Payable to Amazon. In regard to these Service Terms you can provide a
VAT / goods and services tax registration number or evidence of being in business, if you do not have
a VAT / goods and services tax registration number. If you are VAT / goods and services tax
registered, or in business but not VAT / goods and services tax registered, you give the following
warranties and representations:

(a) all services provided by Amazon to you are being received by your establishment under your
designated VAT / goods and services tax registration number; and

(b) (i) the VAT / goods and services tax registration number, or the evidence of being in business, you
submit to Amazon belongs to the business you operate; (ii) that all transactions regarding the services
will be business-related transactions made by the business associated with the VAT / goods and
services tax registration number, if evidence of being in business, you submit to Amazon; and (iii) that
the VAT / goods and services tax registration number, or evidence of being in business, and all other
information provided by you is true, accurate and current and you will immediately update any such
information held by Amazon in case of any changes.

Amazon reserves the right to request additional information and to confirm the validity of any your
account information (including without limitation your VAT / goods and services tax registration
number) from you or government authorities and agencies as permitted by Law and you hereby
irrevocably authorize Amazon to request and obtain such information from such government
authorities and agencies. Further, you agree to provide any such information to Amazon upon
request. Amazon reserves the right to charge you any applicable unbilled VAT / goods and services
tax if you provide a VAT / goods and services tax registration number, or evidence of being in
business, that is determined to be invalid. VAT / goods and services tax registered sellers and sellers
who provide evidence of being in business agree to accept electronic VAT / goods and services tax
invoices in a format and method of delivery as determined by Amazon.

All payments by Amazon to you shall be made subject to any applicable withholding taxes and tax
collection at source under the applicable Law. Amazon will retain, in addition to its net Fees, an
amount equal to the legally applicable withholding taxes / tax collection at source at the applicable
rate. You are responsible for deducting and depositing the legally applicable taxes and deliver to
Amazon sufficient document evidencing the deposit of tax. Upon receipt of the evidence of deduction
of tax, Amazon will remit the amount evidenced in the certificate to you. Upon your failure to duly
deposit these taxes and providing evidence to that effect within 5 days from the end of the relevant
month, Amazon shall have the right to utilize the retained amount for discharging its tax liability.

Where you have deposited the taxes, you will issue an appropriate tax withholding certificate for such
amount to Amazon and Amazon shall provide necessary support and documentation as may be
required by you for discharging your obligations.

Amazon has the option to obtain an order for lower or NIL withholding tax from the Indian Revenue
authorities. In case Amazon successfully procures such an order, it will communicate the same to
you. In that case, the amounts retained, shall be in accordance with the directions contained in the
order as in force at the point in time when tax is required to be deducted at source.

Any taxes applicable in addition to the fee payable to Amazon shall be added to the invoiced amount
as per applicable Law at the invoicing date which shall be paid by you.

F.10.4. Registration of Fulfilment Centres for VAT / CST / goods and services tax: Amazon
understands and agrees that you would be required to register the Site Fulfilment Centres wholly or
partly as your place of business from a VAT / CST / goods and services tax regulations perspective.
Amazon shall issue a no-objection certificate as required to enable you to register the Site Fulfilment
Centres as your additional place of business from a VAT / CST / goods and services tax regulations
perspective. Amazon shall, on your request, issue a no-objection certificate in the prescribed format
and other related documents as may be necessary to enable obtaining such registration. You shall
indemnify and keep indemnified Amazon and its Affiliates, in addition to Section F.11, against any
consequences arising from investigation or enquiry by the tax authorities due to any reason. In the
event, your goods (or Site Fulfilment Centres) are seized by the tax authorities for any reason, the
responsibility for undertaking the release, and bearing the costs of the release, would be solely on
you, while Amazon would support this process as reasonably required. You further represent and
warrant that you will not register Site Fulfilment Centres as your principal place of business but only
as an additional place of business.

F.11. Indemnity

In addition to your obligations under Section 6 of the Business Solutions Agreement, you also agree
to indemnify, defend and hold harmless us, our Affiliates and their and our respective officers,
directors, employees, representatives and agents against any Claim that arises out of or relates to: (a)
the Units (whether or not title has transferred to us, and including any Unit that we identify as yours
pursuant to Section F-4), including any personal injury, death or property damage; and, if applicable,
b) any of Your Taxes or the collection, payment or failure to collect or pay Your Taxes or for any
demand/denial of credit arising on account discrepancies observed in the goods and services tax
returns filed.

F.12. Release

You hereby, on behalf of yourself and your successors, subsidiaries, Affiliates, officers, directors,
shareholders, employees, assigns and any other person or entity claiming by, through, under or in
concert with you or them (collectively, the "Releasing Parties"), irrevocably acknowledge full and
complete satisfaction of and hereby unconditionally and irrevocably release and forever fully
discharge Amazon and each of its Affiliates, and any and all of their predecessors, successors, and
Affiliates, past and present, as well as each of their partners, officers, directors, shareholders, agents,
employees, representatives, attorneys, and assigns, past and present, and each of them and all
Persons acting by, through, under or in concert with any of them (collectively, the "Released
Parties"), from any and all claims, obligations, demands, causes of action, suits, damages, losses,
debts or rights of any kind or nature, whether known or unknown, suspected or unsuspected, absolute
or contingent, accrued or unaccrued, determined or speculative (collectively, "Losses") which the
Releasing Parties now own or hold or at any time heretofore have owned or held or in the future may
hold or own against the Released Parties, or any of them, arising out of, resulting from, or in any way
related to, the shipment including any tax registration or collection obligations. You, on behalf of
yourself and all other Releasing Parties, recognize that you, and each of them, may have some
Losses (WHETHER IN CONTRACT; WARRANTY; TORT; DELICT (INCLUDING NEGLIGENCE;
PRODUCT LIABILITY; ANY TYPE OF CIVIL RESPONSIBILITY OR OTHER THEORY) OR
OTHERWISE) against the Released Parties of which you, or any of them, are totally unaware and
unsuspecting, or which may arise or accrue after the date you register for these FBA Service Terms,
which the Releasing Parties are giving up by agreeing to these FBA Service Terms. It is your intention
in agreeing to these FBA Service Terms that these FBA Service Terms will deprive the Releasing
Parties of each and all such Losses and prevent the Releasing Party from asserting any such Losses
against the Released Parties, or any of them.

F.13. Disclaimer

IN ADDITION TO THE DISCLAIMER IN SECTION 7 OF THE BUSINESS SOLUTIONS

AGREEMENT, WE HEREBY DISCLAIM ANY DUTIES OF A BAILEE OR WAREHOUSEMAN TO
THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, AND YOU HEREBY WAIVE ALL
RIGHTS AND REMEDIES OF A BAILOR (WHETHER ARISING UNDER COMMON LAW OR
STATUTE), RELATED TO OR ARISING OUT OF ANY POSSESSION, STORAGE OR SHIPMENT
OF YOUR PRODUCTS BY US OR OUR AFFILIATES OR ANY OF OUR OR THEIR
CONTRACTORS OR AGENTS.

F.14. Effect of Termination

Your termination rights are set out in Section 3 of this Agreement. Following any termination of the
Business Solutions Agreement or these FBA Service Terms in connection with the Amazon Site, we
will, as directed by you, return to you or dispose of or destroy the Units registered in connection with
the Amazon Site as provided in Section F-7. If you fail to direct us to return or dispose of or destroy
the Units within ninety (90) calendar days after termination, then we may elect to return and/or
dispose of or destroy the Units in whole or in part, as provided in Section F-7, and you agree to such
action. Upon any termination of these FBA Service Terms in connection with the Amazon Site, all
rights and obligations of the parties under these FBA Service Terms with regard to the Amazon Site
will be extinguished, except that the rights and obligations of the parties under Sections F-1, F-2, F-3,
F-4, F-5, F-6, F-7, F-8, F-9, F-10, F-11, F-12, F-13 and F-14 with respect to Units received or stored
by Amazon as of the date of termination will survive the termination.

F.15. Tax Matters

You understand and acknowledge that storing Units at the Site Fulfilment Centres may create a tax
presence for you in the applicable territory in which the Site Fulfilment Centre is located, and you will
be solely responsible for any taxes, interest or penalties owed as a result of such storage. You will be
responsible for Your Taxes, interest or penalties and you will indemnify and hold Amazon and its
Affiliates harmless from Your Taxes, interest or penalties as provided in Section F-11 of these FBA
Service Terms and agree to pay any of these over to Amazon promptly. You acknowledge and agree
that you are responsible for preparing and filing any applicable statutorily required documentation to
be issued either by you or by the customers. You acknowledge that you are responsible to handle any
requests for refunds of taxes including but not limited to VAT/CST, service, sales and goods and
services taxes on shipments to these addresses where appropriate.

F.16. Additional Representation

In addition to your representations and warranties in Section 5 of the Business Solutions Agreement,
you represent and warrant to us that: (a) you have valid legal title to all Units and all necessary rights
to distribute the Units and to perform under these FBA Service Terms; (b) you will deliver all Units to
us in new condition (or in such condition otherwise described by you in the applicable Your Product
listing) and in a merchantable condition; (c) all Units and their packaging will comply with all applicable
marking, labelling and other requirements required by Law; (d) no Unit is or will be produced or
manufactured, in whole or in part, by child labour or by convict or forced labour; (e) you and all of your
subcontractors, agents and suppliers involved in producing or delivering Units will strictly adhere to all
applicable Laws (including any Law applicable to any territory where Units are produced or delivered,
regarding the operation of their facilities and their business and labour practices, including working
conditions, wages, hours and minimum ages of workers).

FBA Definitions

"Amazon Fulfilment Units" means Units fulfilled using FBA that are sold through the Amazon Site.
For avoidance of doubt, if you have successfully registered for both FBA and Selling on Amazon for
the Amazon Site, then the term "Amazon Fulfilment Units" and the defined term "Amazon-Fulfilled
Products" in the Selling on Amazon Service Terms both refer to the same items.

"FBA Excluded Product" means, with respect to the Amazon Site you register Units in connection
with, any Unit that is an Excluded Product, or is otherwise prohibited by the Program Policies for the
Amazon Site.

"Sellable Unit" means a Unit that is not an Unsuitable Unit.

"Seller Agreement" means the Selling on Amazon Service Terms, any successor to any of these
agreements, or any other similar agreement (as determined by Amazon) between you and us that
permits you to list and sell products via the Amazon Site.

"Shipping Information" means with respect to any purchased Unit(s), the following information: the
name of the recipient, the shipping address, the quantity of Units to be shipped, and any other
shipping-related information we may reasonably request.
"Site Fulfilment Centre(s)" means the fulfilment centre(s) designated or used by Amazon to store
and fulfill Units in connection with a particular Amazon Site.

"Unit" means a unit of Your Product that you deliver to Amazon in connection with the FBA Program
in connection with the Amazon Site.

"Unsuitable Unit" means a Unit: (a) that is defective, damaged, or lacking required label(s); (b) the
labels for which were not properly registered with Amazon before shipment or do not match the
product that was registered; (c) that is an FBA Excluded Product or does not comply with the
Business Solutions Agreement (including these Service Terms and the applicable Program Policies);
or (d) that Amazon determines is otherwise unsuitable.

Amazon Advertising Service Terms

The Amazon Advertising Service Terms govern your use of Amazon Advertising, a Service that allows
you to advertise your products. The Amazon Advertising Service Terms apply to your use of the Ad
Services.

Your use of the Ad Services (as defined in the Amazon Advertising Agreement) is governed by the
Amazon Advertising Agreement. You accept the Amazon Advertising Agreement, which may be
updated from time to time by Amazon in accordance with its terms. The Amazon Advertising
Agreement is available at https://advertising.amazon.in/terms. In the event of any conflict between the
General Terms or Program Policies and the Amazon Advertising Agreement with respect to the Ad
Services, the Amazon Advertising Agreement will prevail to the extent of the conflict. If the Amazon
Advertising Agreement is deemed unlawful, void, or for any reason unenforceable, then the General
Terms will govern your access to and use of the Ad Services.

Selling Partner API Terms

API-1 Description of the Selling Partner APIs

The “Selling Partner APIs” enable your systems to interface with certain features or functionality we
make available to you. These Selling Partner API Terms concern and apply only to your use of the
Selling Partner APIs unless specifically provided otherwise. Under the Selling Partner API Terms, you
may authorize parties who (a) develop Applications to support you using the Selling Partner APIs or
the API Materials, (b) have registered with us as Developers, and (c) who have agreed to the
Marketplace Developer Agreement (“Developers”) to access Amazon Transaction Information and
your Materials via the Selling Partner APIs. If you wish to use the Selling Partner APIs directly or
develop software or a website that interfaces with the Selling Partner APIs or the API Materials (an
“Application”), you must register as a Developer.

We may make available Selling Partner APIs (including the Marketplace Web Services APIs) and
software, data, text, audio, video, images, or other content we make available in connection with the
Selling Partner APIs, including related documentation, software libraries, and other supporting
materials, regardless of format (collectively the “API Materials”) that permit your systems to interface
with certain features or functionality available to you. You may authorize Developers to access your
Materials via the Selling Partner APIs solely for the purpose of supporting your business on Amazon.
All terms and conditions applicable to the Selling Partner APIs and the API Materials in this
Agreement are solely between you and us. API Materials that are public or open source software
(“Public Software”) may be provided to you under a separate license, in which case, notwithstanding
any other provision of this Agreement, that license will govern your use of those API Materials. For the
avoidance of doubt, except to the extent expressly prohibited by the license governing any API
Materials that are Public Software, all of the non-license provisions of this Agreement will apply.

API-2 License and Related Requirements

API-2.1 Generally.

We grant you a limited, revocable, non-exclusive, non-sublicenseable, nontransferable license during

the term of the Agreement to allow Developers to access and use Your Materials through the Selling
Partner APIs and the API Materials solely in support of your use of the Services covered by this
Agreement. As between you and us, we or our licensors own all right, title, and interest in and to the
Selling Partner APIs, the API Materials, any technical and operational specifications, security
protocols and other documentation or policies provided or made available by us with respect to the
Selling Partner APIs or the API Materials (the “Selling Partner API Specifications”), and our internal
data center facilities, servers, networking equipment, and host software systems that are within our or
their reasonable control and are used to provide the Selling Partner APIs or the API Materials (the
“Amazon Network”).

API-2.2 License Restrictions.

You may authorize Developers to access your Materials through the Selling Partner APIs and the API
Materials only through APIs documented and communicated by us in accordance with any applicable
Selling Partner API Specifications. You may not and may not authorize any other party to do any of
the following with the Selling Partner APIs and the API Materials: (a) reverse engineer, decompile, or
disassemble them; (b) modify or create derivative works based upon them in whole or in part; (c)
distribute copies of them; (d) remove any proprietary notices or labels on them; (e) use any Public
Software in any manner that requires, pursuant to the license applicable to such Public Software, that
the Selling Partner APIs and the API Materials be disclosed, licensed, distributed, or otherwise made
available to anyone; (f) resell, lease, rent, transfer, sublicense, or otherwise transfer rights to them; (g)
access or use them in a way intended to avoid incurring any applicable fees or exceeding usage limits
or quotas; (h) access or use them for any purpose unrelated to your use of Services; or (i) access or
use them for fraudulent or illegal activities or activities that violate our policies or are otherwise
harmful to us or any third parties. The limitations regarding data use in Section 10 above apply to any
information you receive by the direct or indirect use of the Selling Partner APIs.

API-2.3 No License for Direct Access.

For the avoidance of doubt, these Selling Partner API Terms do not provide you a license to directly
access or use the Selling Partner APIs, or install, copy, use, or distribute API Materials. Direct use of
the Selling Partner APIs may only be licensed to Developers.

API-2.4 Account Identifiers and Credentials.

You must use the account IDs and any unique public key/private key pair issued by us to provide
access to your data via the Selling Partner APIs (“Account Identifiers and Credentials”) in accordance
with these Selling Partner API Terms to authorize Developers to access the Selling Partner APIs on
your behalf. You may only authorize access to Amazon Transaction Information and Your Materials
via the Selling Partner APIs in the way that we prescribe. Your Account Identifiers and Credentials are
for your personal use only and you must maintain their secrecy and security. You are solely
responsible for all activities that occur using your Account Identifiers and Credentials, regardless of
whether the activities are undertaken by you or a third party (including your employees, contractors, or
agents). You will provide us with notice immediately if you believe an unauthorized third party may be
using your Account Identifiers and Credentials or if your Account Identifiers and Credentials are lost or
stolen. We are not responsible for unauthorized use of your Account Identifiers and Credentials.

API-2.5 Security of Your Materials.

You are solely responsible for authorizing others to access the Selling Partner APIs on your behalf
and taking your own steps to maintain appropriate security, protection, and backup of Your Materials.
We are not responsible for any unauthorized access to, alteration of, or deletion, destruction, damage,
loss, or failure to store any of Your Materials in connection with the Selling Partner APIs (including as
a result of your or any third party’s errors, acts, or omissions).

API-3 Termination

API-3.1 Termination of Your Access to the Selling Partner APIs and the API Materials.

Without limiting the parties’ rights and obligations under this Agreement, the Selling Partner API
Developer Agreement, or the Selling Partner API Licence Agreement, we may limit, suspend, or
terminate your access to the Selling Partner APIs and the API Materials for convenience with 30 days’
notice. We may terminate immediately if (a) we determine that you have materially breached this
Agreement and failed to cure within 7 days of a cure notice; (b) you or your account have been
engaged in deceptive, fraudulent, or illegal activity; or (c) your use of the Selling Partner APIs and the
API Materials may harm our customers.

Upon any suspension or termination of your access to the Selling Partner APIs and the API Materials,
you will immediately cease authorizing others to use the Selling Partner APIs and the API Materials.
Upon any termination of your access to the Selling Partner APIs and the API Materials, you will also
immediately destroy all API Materials. Upon any suspension or termination of your access to the
Selling Partner APIs and the API Materials, we may cause your Account Identifiers and Credentials to
cease to be recognized by the Amazon Network for the purposes of the Selling Partner APIs and the
API Materials.

API-4 Modifications to the Selling Partner APIs and the API Materials

We may change or discontinue the Selling Partner APIs or the API Materials (including by changing or
removing features or functionality of the Selling Partner APIs or the API Materials) from time to time.
For any material changes that will negatively affect your business, we will provide notice under
Section 14.

API-5 Disclaimers

THE SELLING PARTNER APIS AND THE API MATERIALS ARE PROVIDED "AS IS". WE AND OUR
AFFILIATE COMPANIES AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF
ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE
SELLING PARTNER APIS OR THE API MATERIALS, INCLUDING ANY WARRANTY THAT THE
SELLING PARTNER APIS OR THE API MATERIALS WILL BE UNINTERRUPTED, ERROR FREE,
OR FREE OF HARMFUL COMPONENTS, OR THAT ANY MATERIALS OR DATA YOU ACCESS,
USE, STORE, RETRIEVE, OR TRANSMIT IN CONNECTION WITH THE SELLING PARTNER APIS,
INCLUDING YOUR MATERIALS, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED.
EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATE COMPANIES AND
LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY
COURSE OF DEALING OR USAGE OF TRADE. FURTHER, NEITHER WE NOR ANY OF OUR
AFFILIATE COMPANIES OR LICENSORS WILL BE RESPONSIBLE FOR ANY COMPENSATION,
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EXPENDITURES, OR COMMITMENTS BY YOU IN CONNECTION WITH THIS AGREEMENT OR
YOUR USE OF OR ACCESS TO THE SELLING PARTNER APIS OR THE API MATERIALS.

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Amazon Easy Ship
Amazon Easy Ship Service and Runway Program Terms and Conditions
Amazon Easy Ship Service and Runway Program Terms and Conditions

On this page
A. AMAZON EASY SHIP TERMS
A.1 Amazon Easy Ship Terms of Service
Amazon Easy Ship Fee Schedule
A.2 Amazon Easy Ship Conditions of Carriage
B. AMAZON RUNWAY PROGRAM - TERMS AND CONDITIONS

Registering for Amazon Policies and Features and Managing Amazon Easy
Resources
Easy Ship Requirements Fees Ship Orders

This page talks about Terms of Service and Conditions of Carriage for Amazon Easy Ship. By
agreeing to avail the Easy Ship Service facilitated by Amazon Seller Services Private Limited
("Amazon" and the expressions “we”, “we”, “our” and “us” will be construed accordingly) you, on
behalf of yourself and the entity that you represent, agree to be bound by all terms and conditions of
the Amazon Easy Ship Services as provided herein (hereinafter "Easy Ship Service Terms") as well
as the Runway Program terms and conditions given below.

A. AMAZON EASY SHIP TERMS

A.1 Amazon Easy Ship Terms of Service

Amazon Easy Ship Service ("Easy Ship Service") is a service that allows Amazon Seller Services
Private Limited ("Amazon" and the expressions “we”, "our" and “us” will be construed accordingly) to
facilitate and make available transportation services within the territory of India using Amazon
Transportation Services Private Limited, a logistic services provider ("LSP"), for delivery of your
products to the customers on the Amazon site.

1. You accept and acknowledge that use of the Easy Ship Service shall, in addition to the Easy
Ship Service Terms specified herein, be subject to the provisions of the Amazon Services
Business Solutions Agreement at all times. Unless defined in these Easy Ship Service Terms,
all capitalised terms used herein shall have the same meaning as assigned to it in the
Amazon Services Business Solutions Agreement.
2. Except to the extent specified in these Easy Ship Service Terms, all other terms of the
Amazon Services Business Solutions Agreement shall apply to the Easy Ship Service and
nothing contained herein shall affect or alter in any manner whatsoever, the validity,
enforceability and interpretation of the terms stipulated under the Amazon Services Business
Solutions Agreement.
3. You hereby agree to avail the Easy Ship Service only for Your Products sold on the Amazon
Site and not for any other products listed/sold on websites/marketplaces other than the
Amazon Site.
4. You agree to indemnify, defend, and hold harmless Amazon and/or the LSP from all claims,
judgments, damages, fines, penalties and expenses (including reasonable attorneys' fees)
that may arise out of or as a result of any of your acts or omissions with respect to the Easy
Ship Service provided by Amazon to you, or your breach of the Easy Ship Service Terms
and/or the Amazon Services Business Solutions Agreement and/or the Conditions of Carriage
of the LSP.
5. You agree and acknowledge that in the event of any loss or damage to Your Products during
the course of transit, your sole and exclusive recourse shall be against the LSP and will be
governed by the Conditions of Carriage of the LSP. You further agree that Amazon will have
no liability for any loss or damage to Your Products. In the event you desire to seek full
coverage of loss of Your Products during shipment, you may at your own discretion and costs
(including premium, as applicable), insure Your Products through an insurance company. In
any event Amazon will not be liable for any disputes between you and the customer or you
and the insurance company, as the case may be.
6. You agree and acknowledge to accept all undelivered shipments (i.e. packages which could
not be delivered to the customer and are being returned to you) from the LSP. In case of any
query or concerns on these returned shipments, you may contact Amazon Seller Support
after accepting the returned shipment.
7. All reimbursement claims for lost, damaged, shipping fee and switcheroo cases must be
notified to the LSP in writing within seven calendar days of the shipment being returned to
seller. Reimbursement claims filed after this period will not be accepted and no action for loss
may be brought against LSP. Receipt of the shipment by the consignee without written notice
of damage on the delivery receipt is prima facie evidence that the shipment was delivered in
good condition. No claim for loss will be entertained until all invoices and charges have been
paid.
8. LSP shall have a general lien on all shipments in its possession, custody or control for any
monies whatsoever due from you and such general lien shall extend to all freight charges,
 goods and services tax, advances, or any other charges of any kind arising out of transit
hereunder. LSP shall be entitled to detain any shipment until such dues are paid and, without
prejudice to LSP’s other legal remedies to recover its costs, charges and expenses, shall be
entitled, after giving 14 days notice to you, to sell the shipments by public auction, tender,
private agreement or otherwise or even destroy the shipments as agent for and at your
expense and apply the proceeds in or towards the payment of such sums. Upon accounting
to you for any balance remaining after payment of any sums due to LSP and any costs of
retention, insurance and sale or disposal, LSP shall be discharged of any liability whatsoever
in respect of the shipment.
9. Amazon or LSP or any of their respective officers, directors, employees, representatives and
agents shall not be liable for any loss, damage, claims, charges, penalties, suffered by or
incurred by you as a result of or arising out of your use of the Easy Ship Service.
10. You agree that orders received and/or items returned from customers within Easy Ship
Service delivery coverage area will only be fulfilled using the Easy Ship Service through the
LSP and in terms of these Easy Ship Service Terms.
11. Prior to pick up of Your Products by the LSP in terms of the Easy Ship Service, you will
ensure that: (a) all Your Product(s) are properly packaged for protection against damage and
deterioration during shipment; and (b) all necessary documents required in connection with
the shipment of Your Products and/or customer returns including packing slips, invoices
and/or government regulatory documents including but not limited to e-waybills and related
information wherever applicable have also been provided.
12. You will ensure that all Your Products handed over to the LSP are suitable for shipment. LSP
may refuse to accept any shipment that it may consider unsuitable in its sole discretion or not
in compliance with the Conditions of Carriage of the LSP. LSP may return or dispose of or
destroy any shipment that LSP determines in its sole discretion to create a safety, health or
liability risk to LSP, its personnel or any third party and in such a scenario, the title to each
such disposed or destroyed shipment will transfer to the LSP as necessary for it to dispose of
or destroy the shipment. In addition, you will compensate the LSP for any damages incurred
including any expenses the LSP incurs in connection with any unsuitable shipments.
13. The LSP will pick-up shipments from your designated address, and will deliver the same to
the customers as per the address mentioned on the invoice of Your Products. In case of any
customer returns, the LSP will pick up the items from the customer as per the delivery
address mentioned on the invoice of Your Products or any other address given by the
customer and return it back to your designated address. You agree and acknowledge to
accept all such customer return items from the LSP. In case of any query or concerns on
these returned items, you may contact Amazon Seller Support after accepting the item.
14. You are responsible for raising or collecting from customers any appropriate documentation
including invoices, credit notes, delivery challans, e-way bills or any other statutorily required
documentation or information for reporting of both shipment of items from your location or
customer returns using the Easy Ship Service. You will be solely responsible for clearing any
shipments held up at any check-posts or seized by tax authorities as a result of non-
compliance of any required documentation requirements.
15. You will pay us the fees as set out in the Amazon Easy Ship Fee Schedule. It is hereby
clarified by Amazon and agreed by you that once the shipment is handed over for delivery to
the LSP or returned by the customer to the LSP, you shall be liable to pay the Amazon Easy
Ship Fees (along with applicable goods and services tax) to Amazon for which Amazon will
raise a valid tax invoice irrespective of the fact that such Shipment is lost or damaged during
the course of transit or returned un-delivered (in respect of delivery to the customer) because
of any other reasons. In case the shipment has to be rerouted, redirected or returned for any
reason whatsoever (in respect of delivery to the customer), you shall pay Amazon all charges
levied by the LSP for such rerouting, redirection or return in accordance with the rates notified
 to you, as also any goods and services tax, duties etc. applicable thereon. LSP reserves the
right to assess fuel and other surcharges on shipments without notice. The duration and
amount will be determined at LSP's sole discretion. You, by tendering your shipment to the
LSP, agree to pay the surcharges in force.
16. You hereby authorise us to recover, including by means of deduction any applicable fee along
with goods and services tax under the Easy Ship Service from any amount due and payable
to you under the Amazon Services Business Solutions Agreement.
17. All payments by Amazon to you shall be made subject to any applicable taxes including
goods and services tax under the applicable Law.
18. You will be responsible for Your Taxes including goods and services tax, interest or penalties
and you will indemnify and hold Amazon and/or its Affiliates harmless from Your Taxes
including goods and services tax, interest or penalties. You acknowledge and agree that you
are responsible for preparing and filing any applicable statutorily required documentation to
be issued either by you or by the customers.
19. Amazon shall have the right to change, amend, withdraw, modify or alter the scope of the
Easy Ship Service in any manner or terminate or suspend the Easy Ship Service immediately
in its sole discretion at any time for any reason without notice to you, including but not limited
to reasons of refusing delivery of returns of your inventory or any other activity that violates
Amazon’s policies or applicable law.
20. Nothing in the provisions of the Easy Ship Service Terms shall be deemed to construe a
relationship of partnership or agency between you and Amazon. You also agree that you
have no authority to represent or bind Amazon in any manner whatsoever.
21. Amazon allows open box delivery on customer’s request. Customer can ask the delivery
associate to open the outer packaging to validate the ordered product. We safeguard
interests of our sellers with our reimbursement policy. In case a seller finds the rejected
product returned in damaged condition, we encourage sellers to file a case and
reimbursement will be approved after case investigation is complete.
22. Sellers on the Amazon marketplace are required to behave professionally with the pickup and
delivery associates. Any misbehavior, unprofessional conduct, verbal and physical abuse is
prohibited and will be considered as a violation of Amazon Easy Ship Service Terms. Amazon
reserves the right to remove selling privileges in its sole discretion if deemed that a seller is in
violation of the Amazon Easy Ship Service Terms.
23. Reimbursement claims raised by seller related to any damage or dispute cases should be
supported with relevant proofs like images of the product, Invoice copy, brand registry
document, CCTV footage whichever is applicable. Reimbursement grant is subjected to
internal investigation. In case the seller is found to be having a pattern of claiming incorrect
reimbursements, it may lead to suspension of their selling account.
24. Easy Ship orders should not be self-shipped by sellers and should only be handed over to
Amazon associate during pickup. In case seller self-ships the order and provides tracking
details to Seller Support, such orders will not be confirmed in the system and may get
cancelled. Amazon will not compensate any losses incurred by the sellers for any such order.
In case of pickup issue or technical issue (attributable to Amazon), seller should inform Seller
Support to waive off the cancellation charges.
Note: Any negative impact on seller performance metrics due to this issue will not be
considered while evaluating your seller account.

25. You authorise and instruct Amazon to initiate and process cancellation of your Easy Ship
order upon receipt of request from the customer, any time before its shipment.
26. Amazon Easy Ship - Incorrect Weight and Dimensions Policy As an Easy Ship seller, you
acknowledge and agree that in accordance with the Easy Ship Service Terms, you are
 responsible and liable for providing accurate weight and dimension details while scheduling
pickups for your Easy Ship orders.
27. By providing your acceptance to these Easy Ship Service Terms, you also agree to be bound
by and/or comply with the provisions of the Conditions of Carriage of the LSP (including those
related to customer returns and/or disposal).

Amazon Easy Ship Fee Schedule

By signing up for the Easy Ship service, you acknowledge and accept that you have read the Easy
Ship Service Terms and grant your consent/acceptance to be legally bound by the Easy Ship Service
Terms as set out herein. We are relying on your consent/acceptance to make available the Easy Ship
Service to you.

A.2 Amazon Easy Ship Conditions of Carriage

Amazon Transportation Services Private Limited and its employees or agents (hereinafter
collectively referred to as “ATSPL” or “AMZL”) will accept shipments subject to the conditions laid out
hereunder.

These conditions are applicable to the carriage of shipments from and between specified locations
within the territory of India using ATSPL services. ATSPL reserves the right to unilaterally modify,
revise, amend, change or supplement these Conditions without any prior notice.

In the event there is a conflict between these conditions and the provisions of any other document
executed between the parties, these conditions would prevail.

1. Consignor’s representations and warranties:

a. By tendering shipments for carriage to ATSPL, the Consignor is deemed to have

agreed to the Conditions stated herein.
b. The Consignor represents and warrants that:

i. The Consignor is the owner or the authorised agent of the owner of the
shipments entrusted to ATSPL for carriage.
ii. The documents provided by the Consignor and accompanying the shipment
(including shipping label, invoice and other transit documents including e-
waybill) entrusted to ATSPL are true, correct and complete in all respects and
are compliant with all applicable laws.
iii. The shipment does not contain any units the carriage of which is restricted or
prohibited hereunder.
iv. The shipment is properly marked, addressed and packed to ensure safe
handling and is compliant with all applicable laws.
v. If required, the Consignor shall furnish such information and such documents
to ATSPL as are necessary to meet the requirements under the respective
 local laws of the states through which the shipments are likely to pass en
route to destination. ATSPL shall be under no obligation to enquire into the
correctness or sufficiency of such information or documents.
c. It is the Consignor's obligation to ensure that all shipments entrusted to ATSPL for
carriage are prepared and packed adequately to ensure safe carriage with normal
care in handling. ATSPL shall not be liable for any damage or shortages occurring as
a result of improper packing.
d. The Consignor agrees that the shipping label shall be prima facie evidence of the
weight or volume or measure and other particulars of the shipments and the number
of units stated therein. However, particulars relating to the quantity, volume and
condition of the shipments shall not constitute evidence against ATSPL.
e. Consignor agrees and acknowledges to be responsible to provide accurate weight
and dimension details while scheduling pickups for their Easy Ship orders. Consigner
agrees that in case these details are found to be incorrect in a subsequent by
Amazon, it could result in the either a retrospective claw back of correct fees along
with applicable taxes or in case of repeated offense, suspension of their selling
account. This further denotes that the consignor provides Amazon the authority to
claw back the difference amount in shipping fee and the applicable taxes
retrospectively for identified shipments. For more information, refer to Amazon Easy
Ship - Incorrect Weight and Dimensions Policy help page.
f. Consignor is responsible for handing over all packages scheduled in the respective
pickup slot timings. Consignor should decide the number of packages he can hand
over on a daily basis and schedule the pick-ups accordingly. Failure on the part of the
Consignor to hand over the scheduled packages in the originally selected time slots
may lead to account suspension on Amazon or termination of Easy Ship Services.
2. Conditions of Carriage:

a. ATSPL undertakes, to carry the Consignor's shipment from the point of tendering to
the point of delivery to consignee at the address indicated on the shipping label.
There is no obligation to deliver a shipment to the consignee personally and ATSPL
may deliver to someone other than the person named in the shipping label on behalf
of the consignee and such delivery shall be a valid discharge of ATSPL's obligations
under these Conditions. ATSPL may use an electronic device to obtain proof of
delivery and the Consignor agrees that it will not object to ATSPL relying on a printed
copy of the same as evidence merely on the grounds that the information concerned
is obtained and stored in electronic form.
b. ATSPL reserves the right to carry the Consignor's shipments by any route using
multi-modal transportation according to its own handling, storage, movement
methods and plans, and by use of its business associates, co-loaders, co-couriers,
franchisees or other agents.
c. ATSPL reserves the right to refuse, hold, cancel, postpone or return any shipment at
any time if such shipment would, in the opinion of ATSPL, be likely to cause damage
or delay to other shipments, or persons, or the carriage of which is prohibited by law
or is in violation of any of these Conditions. The fact that ATSPL accepts a shipment
does not mean that such shipment conforms to applicable laws and regulations or to
the Conditions.
d. ATSPL reserves the right, to open and/or inspect any shipment at any time, at its own
option or upon the request of the competent authorities and shall not incur any liability
therefore.
 e. ATSPL shall not be liable in any circumstances for any delay, loss, damage and/or
resultant claims due to seizure or detention of shipments in the course of transit by
competent authorities.
3. Shipping Label:
ATSPL shipping label is non-negotiable and shall be prima facie evidence of the acceptance
of shipments and of these Conditions and evidence of conclusion of the contract between
ATSPL and the Consignor.

Amazon Easy Ship – Standard Labelling Guidelines: As an Easy Ship seller, you need to
acknowledge and agree that in accordance with the Easy Ship Service Terms, you will follow
Standard Labelling Guidelines before shipping your Easy Ship orders. Non-adherence to
these guidelines can lead to the following:

o Pickup associate refusing to pick up the packages.

o Orders getting cancelled or delayed.
o Easy Ship services getting disabled on your account.
4. Undeliverable Shipments:
A shipment shall be considered to be undeliverable, if:

a. The consignee's address is incomplete, illegible, incorrect or cannot be located.

b. The consignee is not present, or fails or refuses to accept delivery or sign or pay for
delivery of any shipment.
c. The shipment would likely cause damage or delay to other shipments, or injury to
persons.
d. The shipment contains prohibited items.
e. The shipment's contents or packaging are damaged to the extent that re-wrapping is
not possible.
f. The shipment is detained or otherwise unable to clear local or state boundaries.
5. Declared value and limits of liability:

a. The liability of ATSPL for any loss or damage to any shipment shall be the lowest of:

i. INR 1,000.00 in case of documents and INR 5,000.00 in case of non-

documents, OR
ii. The amount of loss or damage to the shipment actually sustained OR
iii. The actual value of the shipment as determined, without regard to the
commercial utility or special value to the Consignor.
b. The actual value of a damaged shipment shall be ascertained by reference to the
cost of repair or replacement/resale or fair market value not exceeding the original
cost of the article actually paid by the Consignor, always within the overall limit of INR
1,000.00 in case of documents and INR 5,000.00 in case of non-documents.
c. The declared value of shipments for carriage cannot exceed the invoice value.
 d. ATSPL’s acceptance for carriage of any shipment bearing a declared value in excess
of the allowed maximums does not constitute a waiver of any provision of or limits as
to such shipment.
e. ATSPL shall not be responsible for any losses, damages and/or claims on account of
delay in pickup, transportation or delivery of any shipment regardless of cause of
such delays.
f. The Consignor will indemnify ATSPL for all losses, expenses, and any claims made
against ATSPL by the consignee or a third party, arising where ATSPL does not
deliver a shipment because the consignee does not pay the cash on delivery ("COD")
amount in the appropriate form or refuses to accept the shipment.
6. Insurance:
The Consignor may insure the shipments entrusted for carriage to ATSPL at his own cost and
expense. In the event of any loss or damage to the shipment in such a scenario, ATSPL
agrees to provide the Consignor a certificate of facts ("COF") upon a written request from the
Consignor. The Consignor agrees and acknowledges that the COF will be issued by ATSPL
without admission of any claim and that ATSPL shall be discharged of all liabilities, if any
arising out of the shipment on acceptance of the loss/damage/shortage certified by the
Consignor.

7. No Warranties:
Save as expressly set out herein, ATSPL makes no warranties, express or implied.

8. Units not accepted for Carriage:

ATSPL will not carry materials as under:

a. Classified as hazardous material, dangerous goods, prohibited goods, banned or

restricted articles by IATA (International Air Transport Association), ICAO
(International Civil Aviation Organization), any applicable government department or
other relevant organisation.
b. Not permitted by the laws/rules/restrictions in force or no customs declaration is made
when required by applicable customs regulations and / or any other relevant laws.
c. ATSPL decides it cannot transport an item safely or legally (such items include but
are not limited to animals, bullion, currency, bearer negotiable instruments, share
certificates and blank shares, precious metals and stones, firearms or parts thereof
and ammunition, human remains, pornography and illegal narcotics/drugs).
9. Liabilities Not Assumed:
ATSPL shall not be liable for loss of or damage to any shipment arising from causes beyond
its reasonable control including but not limited to:

a. An Act of God.
 b. Any consequences of war, armed conflict, invasion, act of foreign enemy, hostilities
(whether war or not), civil war, riot, rebellion, insurrection, military or usurped power
or confiscation, acts of terrorism, requisition or destruction of or damage to property
by or under the order of any government or public or local authority, strike, lock-out.
c. Seizure or forfeiture under legal process.
d. Error, act, default, omission, misstatement or misrepresentation by the Consignor,
consignee or any other party claiming interest in the shipment.
e. The violation of any of the terms and conditions contained on the shipping label or
these Conditions, tariff or other terms and conditions applicable to the shipment.
f. Damage to articles packed and sealed in shipments by the Consignor, provided that
the seal is unbroken at the time of delivery and the shipment retains its basic integrity.
g. The erasure of data from or the loss or irretrievability of data stored on magnetic
tapes, files or other storage media, or erasure or damage of photographic images or
soundtracks from exposed film.
h. The act, default or omission of any public authority carried out in connection with the
entry, exit or transit of the shipments.
i. Accidents to vehicles and other conveyances carrying the shipments.
j. Flight delays.
10. Non-waiver:
Any failure by ATSPL to enforce or apply a provision of these Conditions does not constitute a
waiver of that provision and does not otherwise impair ATSPL’s right to enforce such
provision.

11. Jurisdictions of Court:

All disputes and claims arising out of or with respect to these Conditions shall be subject to
the exclusive and irrevocable jurisdiction of courts at New Delhi.

B. AMAZON RUNWAY PROGRAM - TERMS AND CONDITIONS

B. 1. INTRODUCTION

1. Amazon is desirous of providing certain services, as described below (hereinafter referred to

as "Runway Services") to the sellers ("Sellers") who are listed on Amazon.in site") and
presently availing Easy Ship Services facilitated by Amazon for delivery of products ordered
on the Amazon Site to the customers.
2. As a pre-requirement for availing the Services, the Seller acknowledges and agrees that it
should have consented to the Amazon Services Business Solution Agreement ("BSA") and
Easy Ship Service Terms with Amazon.
3. Any capitalised term used in these Runway Services terms and conditions ("Runway Terms
and Conditions") and not defined herein will have the same meaning as assigned to them
under the BSA and/or Easy Ship Service Terms.
4. All the Runway Terms and Conditions as set out below shall apply to the Eligible Orders (as
defined hereinafter) placed by the customers on the Amazon Site, from the date of the Seller
agrees or signs-up to avail or use the Runway Services ("Effective Date"), except for the
terms and conditions as set out in Section 2.4(b) and Section 2.5(a) below which shall be
applicable to the Eligible Orders against which return request is received by Amazon after the
Effective Date.
B. 2. SCOPE OF RUNWAY SERVICES

1. On and from the Effective Date, the Seller agrees to be bound by these Runway Terms and
Conditions and authorises and instructs Amazon to provide following Runway Services to the
Sellers in accordance with the Runway Terms and Conditions as provided herein.
2. Support Services:

a.The Seller authorises and instructs Amazon to receive and resolve any or all
complaints or queries from the customers on behalf of the Seller for those orders that
are placed after the Effective Date and are fulfilled by Sellers using the Easy Ship
Services facilitated by Amazon ("Eligible Orders").
b. In case, any customer communicates directly with the Seller in relation to the Eligible
Orders, the Seller agrees to request such customer to either contact Amazon
customer support service or forward such customer communication to Amazon seller
support.
c. For any complaints or queries from the customers for the Eligible Orders which
relates to the product specifications, customisation requests, etc. received by
Amazon after an order is placed by the customer, Amazon after procuring requisite
information from the concerned Seller in writing, will respond to such complaints or
queries of the customers in accordance with the information provided by the Seller.
The Seller represents and warrants that all such information provided by the Seller to
Amazon will be true, accurate and current and the Seller will immediately update any
such information communicated by Amazon to the customers in case of any changes.
d. If the Seller receives any negative feedback on the Amazon Site related to customer
service which is solely attributable to Amazon, the Seller can contact Amazon to have
such feedback removed from the Amazon Site.
3. SAFE-T Policy:
Notwithstanding anything contained in Section (5) below, the Seller shall be entitled to claim
refund for the Eligible Orders, subject to and in accordance with terms of the Amazon Seller
Assurance for E-commerce Transactions Claim Policy ("SAFE-T Policy"). In order to make a
SAFE-T claim by the Seller, the Seller should furnish appropriate supporting
documentation/information (along with the SAFE-T claim) as may be prescribed by Amazon
from time to time. Please click here to view the SAFE-T Policy.

The Seller acknowledges and agrees that any disputes arising out of the SAFE-T claims filed
by the Seller with Amazon shall be decided by Amazon in its sole discretion; wherein such
decision taken by Amazon shall be considered as final and binding on the Seller.

4. Authorisation for Cancellations/ Customer Returns

a. The Seller authorises and instructs Amazon to initiate and process cancellation of the
eligible order upon receipt of request from the customer, at any time before its
shipment.
b. In the event any customer files a request for or communicates the customer support
of Amazon for return of Eligible orders that are within Amazon returns policy, the
Seller authorises and instructs Amazon to initiate the return for such orders in
 accordance with the Amazon returns policy. In case of the orders that are
outside Amazon returns policy, Amazon will seek prior written approval from the
respective Seller for initiating such return.
5. Refunds to the Customers:

a. Returns picked up by Amazon : The Seller authorises and instructs Amazon to

initiate and process refunds and adjustments from the Seller’s available balance as
per the BSA, for the returns that are covered under Section 4(b) of these Runway
Terms and Conditions and picked up by Amazon for returning to the concerned
Seller.
b. For all eligible orders that are returned by the customers to the Seller, the Seller will
accept and process refunds and adjustments within 48 hours of receiving such
orders, failing which Amazon will be deemed to be authorised and instructed by the
Seller to issue refund to the customer from the Seller’s available balance as per the
BSA.
6. Modifications :
Amazon may at any time cease providing any or all of the Runway Services or amend these
Runway Terms and Conditions at its sole discretion and without notice. Any changes will be
effective upon the posting of such changes on Seller Central or on the Amazon Site or
otherwise through such mode as Amazon may deem fit at its sole discretion, and the Seller is
responsible for reviewing these changes or notices and informing itself of all applicable
changes or notices.

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ADDENDUM TO AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT
ADDENDUM TO AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT

This Addendum ("Addendum") to the Amazon Services Business Solutions Agreement

("Agreement") is executed between Amazon Seller Services Private Limited, a private limited
company having its registered office at 8th Floor, Brigade Gateway, World Trade Centre, 26/1 Dr
Rajkumar Road, Malleswaram, Bangalore - 560 055 ("Amazon") and you, the seller, is effective from
the date you agree to this Addendum ("Addendum Effective Date")

All capitalised terms used but not defined in this Addendum will have the respective meanings set
forth in the Agreement.

To the extent that the terms of this Addendum conflict with any of the terms of the Agreement, and the
Addendum explicitly states that it intends to modify the conflicting terms, this Addendum will
supersede the Agreement.

Now it is hereby agreed by and between You and Amazon as follows:-

1. Addendum to the Agreement

i. As of the Addendum Effective Date, Section S-5.1 (Nodal Account) of the Agreement
will stand deleted in its entirety and will be replaced by the following:-

"S-5.1. Nodal Account. Remittances to you for Your Transactions (excluding COD
transactions and such other transactions as may be specified by us through Program
Policies, collectively "Excluded Transactions") will be made through a nodal
account (the "Nodal Account") in accordance with the directions issued by Reserve
Bank of India for the opening and operation of accounts and settlement of payments
for electronic payment transactions involving intermediaries vide its notification
RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24,
 2009. Remittance to you for Excluded Transactions shall be made through the online
bank or any other mutually agreed means used to transfer to Your Bank Account.
You hereby agree and authorise us to collect payments on your behalf from
customers for the Excluded Transactions. You authorize and permit us to collect and
disclose any information (which may include personal or sensitive information such
as Your Bank Account information) made available to us in connection with this
Agreement to a bank, auditor, processing agency, or third party contracted by us in
connection with this Agreement.

Subject to and without limiting any of the rights described in Section 2 of the General
Terms, we may hold back a portion or your Sale Proceeds as a separate reserve
("Reserve"). The Reserve will be in an amount as determined by us and the Reserve
will be used only for the purpose of settling the future claims of customers in the
event of non-fulfilment of delivery to the customers of your Products keeping in mind
the period for refunds and chargebacks."

ii. As of the Addendum Effective Date, Section S-5.2 of the Agreement will stand
deleted in its entirety and will be replaced by the following:-

"S-5.2. Except as otherwise stated in this Agreement (including without limitation

Section 2 of the General Terms), you authorize us and we will remit the Settlement
Amount to Your Bank Account on the Payment Date in respect of an Eligible
Transaction. When you either initially provide or later change Your Bank Account
information, the Payment Date will be deferred for a period of up to 14 calendar days.
You will not have the ability to initiate or cause payments to be made to you. If you
refund money to a customer in connection with one of Your Transactions in
accordance with Section S-2.2, on the next available Designated Day for Amazon
Site, we will credit you with the amount of the Referral Fee paid by you to us
attributable to the amount of the customer refund, less the Refund Administration Fee
for each refund, which amount we may retain as an administrative fee.

"Eligible Transaction" means Your Transaction against which the actual shipment
date has been confirmed by you.

"Designated Day" means any particular Business Day of the week designated by
Amazon on a weekly basis, in its sole discretion, for making remittances to you.

"Payment Date" means the Designated Day falling immediately after 14 calendar
days (or less in our sole discretion) of the Eligible Transaction. Notwithstanding the
 foregoing, the term "Payment Date" with respect to Excluded Transactions will be
such date as may be specified in the Program Policies.

"Settlement Amount" means Sales Proceeds (which you will accept as payment in
full for the sale and shipping and handling of Your Products), less: (a) the Referral
Fees due for such sums; (b) any Selling on Amazon Subscription Fees due; (c) taxes
required to be charged by us on our fees; (d) any refunds due to customers in
connection with the Amazon Site; (e) Reserves, as may be applicable, as per this
Agreement; (f) Closing Fees, if applicable; (g) any other applicable fee prescribed
under the Program Policies (including fee payable under the FBA Fee Schedule for
Amazon Site), if applicable; and (h) tax collected at source under applicable Law."

iii. As of the Addendum Effective Date, the following Section S-8 will be added after
Section S-7 (Tax Matters) of the Agreement:-

"S-8 Specific Provisions Applicable to Business Sales using Selling on Amazon

Service

The below provisions will apply to you if you are participating in the Amazon Business
Selling Program using the Selling on Amazon Service, in addition to the other
relevant provisions of this Agreement unless the applicability of such other provisions
is specifically excluded hereunder. In the event of a conflict or inconsistency between
these provisions and the other provisions hereof, the below terms will prevail
specifically in respect of your participation in the Amazon Business Selling Program
using the Selling on Amazon Service.

S-8.1 You represent and declare that you are a business entity duly incorporated and
existing under the laws of India having no foreign direct investment. You are not
subject to any restrictive conditions or compliances mandated under the foreign
exchange management Laws of India or the foreign direct policy of India in relation to
wholesale cash and carry trading business.

S-8.2 You agree and acknowledge that while Amazon will, at its sole discretion,
undertake a verification of the prospective Business Customers signing up on the
Amazon Site to be Business Customer(s), such verification shall be based solely on
the information provided by the prospective Business Customer (which can be
verified online through publicly available records in India) and Amazon shall not be
liable for the verification or the accuracy thereof either to you or to any other third
party. You are advised to implement your own diligence and discretion while selling
Your Products to prospective Business Customers. Amazon expressly disclaims all
liability in this regard. You further acknowledge that Amazon will not be responsible
for the validity or accuracy of the business details, business name, goods and
services tax registration details (if provided by the Business Customer), etc., provided
by the Business Customer.

S-8.3 You shall issue a valid tax invoice to the Business Customer(s) for Business
Sale(s) conducted by you, which is compliant with the tax Laws of India and such
invoice shall clearly specify the Business Customer's business entity name, goods
and services tax registration details, purchase order number, billing and shipping
address(es), as specified by the Business Customer. In the event you issue an
invoice to a Business Customer which doesn't satisfy the above requirements, the
Business Customer may request for a compliant invoice within fifteen (15) days of
delivery of Your Products to the said customer and you shall provide a corrected
invoice satisfying these requirements within a period of fifteen (15) days of such
request.

S-8.4 You will be responsible for tax withholding, collection of applicable taxes, PAN
number and all other compliances and reporting requirements under the applicable
tax Laws of India.

S-8.5 You acknowledge that you are entirely responsible for maintaining records of
the goods and services tax registration details, business names and other related
details of Your Transactions and Amazon hereby expressly waives any liability or
obligation in this respect.

S-8.6 In the event of an error(s) in listing Your Products, including but not limited to
an error in listing of business price, quantity discount or any other such detail, you
shall be liable for any losses, damages, claims and expenses arising out of such
error(s) and shall hold us harmless and fully indemnified in this regard.

S-8.7 You are free to determine which of Your Products you wish to list for Business
Sales on the Amazon Site.

S-8.8 Amazon will consider your default location mentioned at the time of registration
for Business Sales as the ship-from location for tax and other related purposes and
the same shall be shown to the Business Customers as the ship-from location. You
shall not ship Your Products from any other location and shall accept return of such
 products if so requested by the Business Customer. Any liabilities, costs, damages or
denial of benefits in this regard including tax liabilities shall be attributable to you and
Amazon hereby expressly waives any liability or obligation in this respect.

S-8.9 We may cease providing any or all of the Services described hereunder at any
time in our sole discretion without any prior notice to you."

S-8.10Amazon Business Selling Program Definitions for Selling on Amazon

Service:

"Amazon Business Selling Program" means the program in which you participate
to undertake Business Sales to Business Customers.

"Business Customers" refers to customers who buy Your Products in Minimum

Quantities (if applicable) for further resale to end-customers (referred as "Resellers")
or Institutional Customers.

"Business Sales" means the sale of Your Products on the Amazon Site, in Minimum
Quantities (if applicable), to Resellers and/or Institutional Customers.

"Institutional Customers" refers to customers (including but not limited to business

entities, charitable organisations, companies, societies, hospitals, schools, etc.) who
buy Your Products in Minimum Quantities (if applicable) for their business and / or
institutional consumption.

"Minimum Quantities" shall mean minimum order quantities or minimum invoice

value, as may be listed on the Amazon Site from time to time, by you or by Amazon.

"Your Transaction(s)" is defined in the Selling on Amazon Definitions below;

however, as used in this Section S-8, shall mean any and all such transactions which
qualify as Business Sales."

iv. As of the Addendum Effective Date, the following Section F.17 will be added after
Section F.16 (Additional Representation) of the Agreement:-

"F.17. Specific Provisions Applicable to Business Sales using FBA Service

The below provisions will apply to you if you are participating in the Amazon Business
Selling Program using FBA service, in addition to the other relevant provisions of this
Agreement unless the applicability of such other provisions is specifically excluded
hereunder. In the event of a conflict or inconsistency between these provisions and
the other provisions hereof, the below terms will prevail specifically in respect of your
participation in the Amazon Business Selling Program using the FBA service.

F.17.1 You represent and declare that you are a business entity duly incorporated
and existing under the laws of India having no foreign direct investment. You are not
subject to any restrictive conditions or compliances mandated under the foreign
exchange management Laws of India or the foreign direct policy of India in relation to
wholesale cash and carry trading business.

F.17.2 You agree and acknowledge that while Amazon will, at its sole discretion,
undertake a verification of the prospective Business Customers signing up on the
Amazon Site to be Business Customer(s), such verification shall be based solely on
the information provided by the prospective Business Customer (which can be
verified online through publicly available records in India) and Amazon shall not be
liable for the verification or the accuracy thereof either to you or to any other third
party. You are advised to implement your own diligence and discretion while selling
Your Products to prospective Business Customers. Amazon expressly disclaims all
liability in this regard. You further acknowledge that Amazon will not be responsible
for the validity or accuracy of the business details, business name, goods and
services tax registration details (if provided by the Business Customer), etc., provided
by the Business Customer.

F.17.3 You shall issue a valid tax invoice to the Business Customer(s) for Business
Sale(s) conducted by you, which is compliant with the tax Laws of India and such
invoice shall clearly specify the Business Customer's business entity name, goods
and services tax registration details, purchase order number, billing and shipping
address(es), as specified by the Business Customer. In the event you issue an
invoice to a Business Customer which doesn't satisfy the above requirements, the
Business Customer may request for a compliant invoice within fifteen (15) days of
delivery of Your Products to the said customer and you shall provide a corrected
invoice satisfying these requirements within a period of fifteen (15) days of such
request.

F.17.4 You will be responsible for tax withholding, collection of applicable taxes, PAN
number and all other compliances and reporting requirements under the applicable
tax Laws of India.
F.17.5 You acknowledge that you are entirely responsible for maintaining records of
the goods and services tax registration details, business names and other related
details of Your Transactions with Business Customers / Business Sales, and Amazon
hereby expressly waives any liability or obligation in this respect.

F.17.6 In the event of an error(s) in listing Your Products, including but not limited to
an error in listing of business price, quantity discount or any other such detail, you
shall be liable for any losses, damages, claims and expenses arising out of such
error(s) and shall hold us harmless and fully indemnified in this regard.

F.17.7 You are free to determine which of Your Products you wish to list for Business
Sales on the Amazon Site.

F.17.8 We may cease providing any or all of the Services described hereunder at any
time in our sole discretion without any prior notice to you.

F.17.9 Amazon Business Selling Program Definitions for FBA:

"Business Customers" refers to customers who buy Your Products in quantities

equal to or more than the Minimum Quantities (where applicable), for further resale to
end-customers (such Business Customers are hereinafter referred to as "Resellers")
or who are Institutional Customers.

"Business Sales" means the sale of Your Products on the Amazon Site to Resellers
and/or Institutional Customers in quantities equal to or more than the Minimum
Quantities (where applicable).

"Institutional Customers" refers to customers (including but not limited to business

entities, charitable organisations, companies, societies, hospitals, schools, etc.) who
buy Your Products in quantities equal to or more than the Minimum Quantities (where
applicable) for their business and / or institutional consumption.

"Minimum Quantities" shall mean minimum order quantities or minimum invoice

value, as may be listed on the Amazon Site from time to time, by you or by Amazon.

"Your Transaction" is defined in the Business Solutions Agreement; however, as

used in this Section F.17, it shall mean any and all such transactions which qualify as
Business Sales and are undertaken through the FBA service."
 2. No Other Changes

Except and to the extent provided in this Addendum, all other terms and conditions of the
Agreement will remain in full force and effect and nothing contained herein will affect or alter
in any manner whatsoever, the validity, enforceability and interpretation of the terms of the
Agreement.

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