Pre NDS Workbook (2022 Q4) V2 - 20221007

MODULE PAA20221007
PRE-NATURAL DOCTRESS
HEALTHY LIFESTYLE
WORKBOOK
NAME ______________________
0
PRE NDS - ENTRY WORKBOOK
List of Abbreviations
CDO Chief Doctress Officer
CDS Chief Doctress
CPI CUCKOO Plasma Ionizer
DO Drain Out
DS Disinfection Service
DSM Doctress Manager
FF Filter Flushing
FS Faucet Sterilization
HSP HomeCare Service Package
HD HomeCare Doctor
ICS Intensive Care Service
IH Induction Heating
MOT Moment of Truth
NCS Natural Care Service
NCSP Natural Care Service Package
ND Natural Doctor
NDS Natural Doctress
NE Natural Executive
NSF Non-stop Flow
OF Outflow
SOP Standard of Procedure
Copyright by Training & Development Department 1

Table of Content
PART PAGE
LIST OF ABBREVIATIONS 1
COMPANY INTRODUCTION 3-6
ORGANIZATION 7-8
MOT: NCS 9-14
WATER INFORMATION 15-17
BEYOND STANDARDS 18-19
WATER PURIFIER 20-54
AIR PURIFIER 55-62
KITCHEN APPLIANCE 63-70
WONDERKLEAN FLEXI GOOOD PLAN 71-73
NCSP 74-77
CUCKOO+ APP 78

Company Introduction
CUCKOO International (MAL) was established on 1 October 2014 to bring

CUCKOO Water Purifiers, Air Purifier and Rice Cooker to the Malaysian market.
Headed by the CEO Mr. Hoe Kian Choon (Mr. KC Hoe), who possesses over 10 years
of experience in the wellness industry, CUCKOO Malaysia achieved an astounding
200% growth within the first 1 year of operation, a tremendous record that has not
been bettered since.
Mr. KC Hoe and his team persevered in working towards their mission of
bringing happiness and wellness to the consumers. Mr. KC Hoe understands that a
good and innovative product is essential in starting a new business that caters to the
good standards of healthier living, and that's why he has chosen CUCKOO.
CUCKOO PHILOSOPHY
“BEYOND STANDARD”
In our quest to deliver satisfaction to our customers, and to enable our users to
have confidence in our brand and services, we have ingrained the 'BEYOND
STANDARDS' philosophy into all that we do.
CUCKOO MISSION
To be the No.1 healthy home creator in Asia
CUCKOO VISION
To go Beyond Standards in all that we do.

To bring happiness & wellness to every single CUCKOO International customers.
To grow the company organically and to become a socially responsible
organization.

Company Profile
Official Establishment : October 1, 2014
Headquarters Address : 16th Floor, Menara Bangkok Bank,

Laman Sentral Berjaya,
No. 105, Jalan Ampang,
50450 Kuala Lumpur.
Distribution Centre : 753 – Jalan Subang 3,

Address Taman Perindustrian Subang,
47610 Subang Jaya, Selangor.
Call Centre Address : Ekocheras Office Suites

Level A-15-02 EkoCheras, No. 693, Batu 5,
Jalan Cheras, 56000 Kuala Lumpur.
HQ No. : 1800 888181
Official Website : cuckoo.com.my
Official Facebook : http://www.facebook.com/CuckooInternational
Official Instagram : CUCKOO Malaysia
info@cuckoo.com.my
Official Email :

CUCKOO Organizational Chart
Chief Executive
Officer (CEO) &
Founder
Mr. KC HOE
Hoe Kian Choon
Chief Chief Chief Chief

Chief
Marketing Revenue Strategy Finance
Operating
Officer Officer Officer Officer
Officer
(CMO) (CRO) (CSO) (CFO)
(COO) Mr.Bryan
Ms Queenie Mr. WH Mak Mr.Benny Tan
Mr.Toh Seng
Goh Hui Teng Mak Wai Hoong Yu Liang Yeong
Lee
CUCKOO Ambassadors 2022

CUCKOO Organization
CUCKOO Pillars

CUCKOO+ Service Team
Natural Doctor Natural Doctress HomeCare Doctor
NDS Organization
CDO
NDS DSM CDS
(Chief
(Natural (Doctress (Chief
Doctress
Doctress) Manager) Doctress)
Officer)
NDS Responsibilities
NATURAL DOCTRESS (NDS)
• Service Specialist For Natural Care Service

• Natural Care Service Visit Every Four
Month
• Natural Care Service Package (NCSP – for
warranty)
• Attend Weekly Meeting

Company Culture
CUCKOO SPIRIT (APPLAUSE)
CUCKOO HANDSHAKE

MOT: NCS
• NCS Report
• Appointment
Step 1: Preparation
• Sanitation Tools
• Image
• Greetings
Step 2: Visiting • Customer Feedback
• Product
Step 3: Before NCS
Step 4: During NCS
Step 5: After NCS
NOTE

Sample Script for Making Appointment (Before 8pm)
Sample Message for Appointment Confirmation (Before 8pm same

day)

Sample Message for Appointment Reminder (Before 8pm one day

before appointment date)
Sample Script for Visiting
NOTE

Sample Script for Service Explanation
Sample Script to Reserve Water for Customer

Sample Script for Beginning of NCS
Sample Script for Key In Results Explanation
Sample Script for Getting Signature

Sample Script for End Greeting
Sample Message for Completion of NCS

Water Information
Artificial vs. Natural Alkaline

Water Information
▪ Alkaline water is water with a pH level greater than 7.0
Benefits of Drinking Alkaline Water

Water Information
4 Important Minerals In Water
Heavy Metals In Water

CUCKOO Beyond Standard
Water Beyond Standards Services Beyond Standards
1. Rich in mineral 1. Filter replacement every 4 months
2. No heavy metals 2. Electro- and steam sterilisation
3. Mild alkaline water 3. 15-point check and maintenance
4. 99.99% free of bacteria and 4. Serviced professionally by Natural

viruses Doctors and Natural Doctresses
Filter Beyond Standards Technology Beyond Standards
1. 6-stage Nano Positive Filtration System 1. Stainless steel tank

2. Able to retain and supple mineral 2. In & Out Electrolysis Auto Sterilisation
(Natural Filter)
3. Effective even in areas with low water
3. Able to remove heavy metals (Nano pressures
Positive Filter)
4. Hot, cold and room temperature modes
4. No wastage of water
5. Energy saving
NOTE

Water Purifier – FILTRATION SYSTEM
…………………………
……. L
……. Months

Water Purifier - MECHANICAL
WARRIOR
Product Size:
MECHANICAL TYPE 260W x 508D x 508H (mm)
Product Weight:
14.3KG
FILTRATIONTYPE Nano Positive Filtration System with 4 Filters (6-Stage Filtration)
TANK CAPACITY …….…. – 2.8L, …….…. – 1.0L, …….…. – 1.4L
MATERIAL Antibacterial Stainless-Steel Water Tank
POWER CONSUMPTION Cold - 100W and Hot - 350W
PRODUCT SPECIALITY 1. Faucet Sterilization

2. Cold Water Temperature Control
FILTER NAME DURATION
Sediment Filter - 8 Inch 4 months

FILTER &SERVICE Pre Carbon Filter - 8 Inch 8 months
Natural 2.0 Filter - 8 Inch 12 months
Nano Positive - 8 Inch 12 months
NOTE

Warrior – Touch Panel
Warrior – Filter Placement

KING TOP FUSION TOP
MECHANICAL TYPE
Product Size: Product Size:
220W x 492D x 490H (mm) 260W x 480D x 500H (mm)
Product Weight: Product Weight:
13.6KG 16.5KG
FILTRATION TYPE Nano Positive Filtration System with 4 Filters (6-Stage Filtration)
TANK CAPACITY Cold - 1.0L, Purified - 0.3L, Hot - 1.0L Cold - 2.0L, Purified - 1.8L, Hot - …….…. L
POWER Cold - 100W and Hot - 350W
CONSUMPTION
PRODUCT Cold Water Temperature Control
Wide Design for Bowls and Pots
SPECIALITY (7 Level Adjustment)
Sediment Filter - 8 inch Every ……. months
FILTER & SERVICE Pre Carbon Filter - 8 inch Every 8 months
Natural Filter - 8 inch Every 12 months

Nano Positive Filter - 8 inch Every 12 months
Notes:
1. Turn knob to coldest before
NCS
2. Applicable to:

KING STAND FUSION STAND

MECHANICAL TYPE 220W x 492D x 1151H (mm) 250W x 482D x 1156H (mm)
18.9KG 20.3KG
TANK CAPACITY Cold - …….…., Purified - 0.3L, Hot - 1.0L Cold - 2.0L, Purified - 1.8L, Hot - 2.5L
POWER CONSUMPTION Cold - 100W and Hot - 300W Cold - 100W and Hot - 450W
1. Stand support for easy use
2. Cold water temperature control : 1. Stand support for easy use
PRODUCT SPECIALITY
- Switch left (less cold) 2. Wide design for bowls and pots
- Switch right (cold)
Sediment Filter - 8 Inch Every 4 months
Pre Carbon Filter - 8 Inch Every 8 months
FILTER & SERVICE Natural Filter - …….…. Inch Every 12 months
Nano Positive - 8 Inch Every 12 months
NOTE

DELUXE QUEEN STAND

360W x 427D x 1260H (mm) 360W x 496D x 1350H (mm)
MECHANICAL Product Weight: Product Weight:
TYPE 27.2KG 28.6KG
TANK CAPACITY Cold - …….…. L, Purified - 5.3L, Hot - 4.0L Cold - 2.5L, Purified - ……. L, Hot - 4.0L
POWER Cold - 120W and Hot - 500W

CONSUMPTION
1. Water level indicator

1. Stand support for easy use
2. Water temperature control knob (Room to
PRODUCT SPECIALITY 2. Wide design for bowls and pots
Cold instantly)
3. Large tank that suitable for office
3. Energy-eye sensor
Sediment Filter - …….…. Inch Every 4 months
FILTER & SERVICE Natural Filter - 11 Inch Every 12 months


VIVID
Product Size:
MECHANICAL TYPE 220W x 512D x 490H (mm)
Product Weight:
7.9KG
FILTRATIONTYPE Nano Positive Filtration System with 4 Filters (6-Stage Filtration)
TANK CAPACITY …….…. – 1.3L; …….…. – 5.3L
POWER CONSUMPTION Hot - 800W
PRODUCT SPECIALITY 1. Massive hot water tank

2. Hot water temperature level indicator
Sediment Filter - 8 Inch 4 months

FILTER &SERVICE Pre Carbon Filter - 8 Inch 8 months
Natural Filter - 8 Inch 12 months
Nano Positive - 8 Inch 12 months
NOTE

Product:
1. Queen Stand
Product:
1. Vivid

How to Perform ELECTRO STERILIZATION (for ALL Mechanical WP)
Cold Water
Switching
Valve (Kurang 10 Minutes!
Sejuk –
Paling Sejuk) Electro
Sterilizer
COLD
HOT
ON/OFF Button
Electro Sterilizer
Pull it UP
How to Perform DRAIN OUT for KING TOP & VIVID
COLD
HOT
BEHIND Product X

How to Perform DRAIN OUT for FUSION TOP & WARRIOR
COLD
X HOT
BESIDE Product
How to Perform DRAIN OUT for STAND TYPE
1.
2.
3.
4.
X COLD
HOT
BELOW Product

CUCKOO Water Purifier NCS Flow
Before NCS
Reserve water for Inform which service and NDS reserve water for Steamer,
customers filters to be changed Rinse Bottle
During NCS
1st time Drain out Perform Electro Sterilisation (10

Filter Flushing (5, 7, 7, 7min)
min)
Wash water tank & steam Clean and wash all the
2nd time Drain Out
Sterilise product part
Steam Sterilise (Faucet,

Install ALL the parts 3rd time Drain Out
Chopping Board, Sink)
After NCS
Explain 15 NCS Check Point QR Code Checking Key In Results
Get Signature from customer

Complete NCS Reminder End gretting
(NCS paper & Mobile App)
NOTE

Water Purifier – SEMI DIGITAL
GRACE IRIS TOP XCEL
Product Size: Product Size: Product Size:

260W x 496D x 260W x 490D x 220W x 502D x
SEMI DIGITAL 508H (mm) 508H (mm) 490H (mm)
TYPE Product Weight: Product Weight: Product Weight:
16.5KG 15.5KG 14.1KG
FILTRATION
Nano Positive Filtration System with 4 Filters (6-Stage Filtration)
TYPE
TANK
Cold - …….…. L, Purified - 1.8L, Hot - 1.4L Cold - 1.0L, Purified - 0.3L, Hot -
CAPACITY
1.0L
POWER
Cold - 100W and Hot - 350W Cold - 100W and Hot - 300W
CONSUMPTION
PRODUCT 1. Individual switch button 1. Touch panel 1. Adjustable room temperature
SPECIALITY (cold/hot) 2. Non-stop flow (Slightly warm/cold)
FILTER & Pre Carbon Filter - 8 Inch Every 8 months
SERVICE ……….….. Filter - 8 Inch Every 12 months
For Iris Top only;
EXTRA INFO Non-Stop Flow: 30s for cold water
NOTE

Water Purifier – SEMI DIGITAL
For Iris Top only； For Xcel ;
Drain Out (hot/cold water) Drain Out (hot/cold water)

1. Press Clock and Lock button 1. Switch off cold and hot buttonat
2. Press Lock button cold water will be drained out behind
3. For hot water, drain tube is used 2. Press Cold button for twice Hot
button for twice cold water
Time adjustment will be drained out
1. Press Clock button for 3s 3. For hot water, it will be drained
2. Hot button: hour ; Room button: minute out at behind
3. Press clock button again
To lock hot button
To activate hot (25min)/ cold water (60min) 1. Press Hot button for 3s
1. Press Hot/Cold button for 3s
To adjust brightness
To lock all system button 1. Press Room button for 7s
1. Press Lock button for 3s 2. Press Room button to set
brightness level
To on/off the navigation voice 3. Press Outflow button to save
DIGITAL 1. Press Room button for 3s to ON/OFF the navigation
FUNCTION voice To lock all system button
1. Press Cold button for 7s
To adjust the temperature level
1. Press Hot/Room/Cold button for 7s To adjust the temperature of room
2. There are 5/3/5 temperature level for water
Hot/Room/Cold water 1. Press Room button twice press
3. Press Clock to save setting Hot/Cold button
2. Water will become warmer if Hot
button is pressed/ Water will
become colder if Cold button is
pressed
NOTE

IRIS TOP
XCEL

Water Purifier – DIGITAL
TITAN
Product Size:
166W x 514D x 399H (mm)
DIGITAL TYPE Product Weight:
11.0KG
TANK CAPACITY Tankless (Direct Water)
PRODUCT SPECIALITY 1. Extra Hot Water - 100°C (Patented)
2. Fixed dispensing
(Non-stop flow, One cup, Half cup)
FILTER & SERVICE Carbon Composite - 8 Inch Every 4 months
Nano Positive 3.0 - 8 Inch Every 8 months
Non-Stop Flow: 1500ml for room & cold water, 550ml for hot water
EXTRA INFO
Auto Sterilisation: 10 minutes, In & Out Sterilisation: 14 minutes

1. Press Sterilisation/ Timer button for 3s
2. Auto sterilisation will start automatically
Faucet Sterilisation: 7 minutes

1. Press Faucet Sterilisation button for 3s and
set the container in place
2. Faucet sterilisation will start
automatically
Filter Flushing (600s)

DIGITAL FUNCTION 1. Change the filter
2. Close the side cover
3. Filter flushing will start automatically
To change the temperature level of cold water

1. Press Cold button for 3s
2. There will be 3 level to choose
3. Press Outflow
To change the temperature level of hot water

1. Press Hot Temp button for 3s
2. Temperature will change by 10°C

TITAN
To use Extra Hot Water
1. Press Extra Hot Water button
2. Press Outflow button
To lock Sterilization Water

1. Press Sterilization Water button for 3s
To lock the hot button

1. Press Hot button 3s
2. Hot button will be locked
To lock whole system

1. Press Non Stop Flow button for 3s
Other Setting: Press Energy Save button 3s Press Sterilization Water button to
choose mode 1-14 you want,
Mode 1 & 2 are fix setting by ND.
3 = Volume of One Cup

1. Press Energy Save button
2. Press Hot Temp button to choose
3. For 0 mean standard volume of 250ml; up
mean 290ml and dn mean 210ml
4. Then press Energy Save button
4 = Volume of Half Cup

2. Press Hot Temp button to choose
3. Then press Energy Save button
5 = Volume of voice
1. Press Sterilization Water button
2. Press Hot Temp button to choose level 1 to 5
6 = Light mode
2. Press Hot Temp button to choose ON/OFF

TITAN
7 = Melody Function after Sterilization Water
8 = Time notification (hourly alarm)

9 = Auto Sterilization Time

2. Press Sterilisation/Timer button for no. of days to perform; Faucet Sterilisation for
hour to perform
3. Press Sterilization/Timer button
10 = Current Time
2. Press Sterilisation/Timer button for hour; Faucet Sterilisation for minute
11 = Filter Reset
2. Press Faucet Sterilisation button for carbon filter; Sterilisation/Timer for Nano positive
3.0 filter
3. Press same button 3 secs until display shows “YES” for confirmation
12 = Auto Flushing (600s)

2. Once completed, it will enter Standby Mode
13 = Faucet Sterilization
14 = Language
2. Press Sterilization Water button to choose English/Malay

TITAN

TITAN
NCS Flow
Before NCS – SAME
During NCS
1. Drain Out
2. NO NEED Electro Sterilization
3. Auto Flushing (Change the filter then close the side cover)
4. Filter Reset (Mode 11)
3. NO NEED to Wash & Steam Sterilize Tank (Tankless)
4. NO NEED Drain out (Tankless)
5. Cleaning on parts (Faucet Nipple, Water Tray, Top Cover, Bottom Cover)
6. Steam Sterilization – Faucet, Chopping Board, Sink
After NCS - SAME

EPIC MARVEL

124W x 353D x360H (mm) 135W x 379D x 367H (mm)
DIGITAL TYPE 3.4KG
4KG
TANK CAPACITY Tankless (Direct Water)
PRODUCT SPECIALITY 1. Lock/ Unlock button 1. Fixed dispensing (Non-stop/ One cup)
2. Non-stop flow (60 secs) 2. Unlimited direct water
FILTER (8 inch) FILTER (8 inch)
Sediment Filter - 4 months Sediment Filter - 4 months

FILTER & SERVICE
Natural Filter - 8 months …….…….……. Filter - 8 months
Nano Positive Filter - 12 months …….…….……. Filter - 12 months
NOTE

EPIC
Display Panel – Epic (above the product)
OF
Button
One Button
NSF
Cup Lock
1 minutes
FF = NSF + OF (10 times)
NCS Flow
Before NCS – SAME
During NCS
2. Auto Flushing 10 times (NSF + OF)
4. NO NEED Drain Out (Tankless)
After NCS - SAME

MARVEL
Display Panel – Marvel (above the product)
1 minutes
OF Button
FF = NSF + OF (10 times)
NCS Flow
Before NCS – SAME
During NCS
2. Auto Flushing 10 times (NSF + OF)
4. NO NEED Drain out (Tankless)
After NCS - SAME

JAZZ PRINCE TOP

413W x 386D x 180H (mm) 408H x 170W x 468D (mm)
DIGITAL TYPE 9KG 10.5KG
Nano Positive Filtration System with Nano Positive Filtration System

FILTRATION
2 Filters (6-Stage Filtration) with 3 Filters (6-Stage
TYPE
Filtration)
TANK Cold - …….…. L, Room - Direct Water, Hot -
…….……. (Direct Water)
CAPACITY Direct Water
MATERIAL Antibacterial Stainless-Steel Water Tank -
POWER
Cold - 110W ; Hot - 2400W Cold - 100W ; Hot - 2350W
CONSUMPTION
1. Auto sterilization and Faucet sterilization 1. Fixed dispensing
2. Instant hot water (Non-stop flow, One cup, Half cup)
PRODUCT 3. Cooling system – Thermoelectric module
SPECIALITY
4. Fixed dispensing
(Non-stop flow, One cup, Half cup)
FILTER (4 inch) DURATION FILTER (4 inch) DURATION

…….……….…. Filter 4 months
FILTER & Natural Plus Filter …….…. months
Natural Plus Filter 4 months
SERVICE
Nano Positive Plus Filter 4 months Nano Positive Filter 8 months
NOTE

For Jazz ; For Prince Top ;
Non-Stop Flow: 60s for all type of water Non-Stop Flow: 55s for hot water and 150s for
One Cup: 250ml room/cold water
EXTRA INFO Half Cup: 150ml One Cup: 150ml
*The only product that engaged Thermoelectric Half Cup: 110ml
Module for 10% Energy Saving.
Auto Sterilization: 20 minutes Auto Sterilisation: 1 minutes

1. Press Auto Sterilisation for 3s 1. Press Time/Sterilize button for 3s
2. Auto sterilisation will start automatically 2. Auto sterilisation will start automatically
Faucet sterilization: 3 to 5 minutes Filter Flushing (999s)

1.Press Faucet Sterilisation button for 3s and 1. Press Filter Reset button 3s
set the container in place 2. Open the blue valve behind the water
2. Faucet sterilisation will start immediately purifier
DIGITAL
FUNCTION To lock the hot/cold button To lock the hot/cold button
1. Press Hot/Cold button for 3s 1. Press Hot/Cold button 3s
2. Hot/cold button will be locked 2. Hot/cold button will be locked
To lock the whole system To lock the whole system

1. Press Non-Stop Flow button for 3s 1. Press Lock button 3s
2. All button will be locked 2. All button will be locked
NOTE

Other Setting: Press Energy Save button for 3s, Other Setting: Press Energy Save button 3s
Press Lock button to choose mode 1-9 you
Filter Flushing (300s) x2 want,
1. Press Outflow button
2. Water will flow out from behind Mode 1 & 2 are fix setting by ND.
Drain Out 3 = Volume of One Cup

1. Press Non-Stop Flow button 1. Press Energy Save button
2.The water will come out at the back of water 2. Press One Cup button to choose
purifier 3. For 0 mean standard volume of 150ml; up
Change the standard volume of One Cup 3. Then press Energy Save button
1. Press One Cup button
2. For 0 mean standard volume of 250ml; up 4 = Volume of Half Cup
mean 290ml and dn mean 210ml 1. Press Energy Save button
3. Press Energy Save button 2. Press Half Cup button to choose
Change the standard volume of Half Cup mean 125ml and dn mean 95ml
1. Press Half Cup button 3. Then press Energy Save button
mean 170ml and dn mean 130ml 5 = Volume of voice
3. Press Energy Save button 1. Press Energy Save button
2. Press Non-Stop Flow button to choose level 1
Change the volume of voice to 5
1. Press Room button 3. Press Energy Save button
2. There are 5 level of volume
3. Press Energy Save button 6 = Light mode
1.Press Energy Save button
On/off the faucet light mode 2. Press Non-Stop Flow button to choose
1. Press Hot button ON/OFF
2. There are ON/OFF option 3. Press Energy Save button
7 = Filter Flushing (999s)
Change Language
1. Press Faucet Sterilisation button 8 = Time adjustment
2.There are 3 options which are English, 1.Press Energy Save button
Mandarin and Malay 2. Time/Sterilize button: hour and Filter
3. Press Energy Save button Reset button: minutes
Change time and auto sterilisation
1. Press Energy Save button again 9 = Change Language
2.Room button: hour, Hot button: minute, 1.Press Energy Save button
Auto Sterilisation button: days of auto 2. Press Non-Stop Flow button to choose
sterilisation, Faucet Sterilisation: time to English, Mandarin and Malay
perform auto sterilisation 3. Press Energy Save button

JAZZ
Display Panel
NSF Button
OF Button
One Cup (250 ml)
Cold Button
Half Cup (150 ml)
Room Button Auto Sterilization

Button
Hot Button Faucet Sterilization

Button
Energy Save Button
NCS Flow
Before NCS – SAME
During NCS
2. Auto Flushing x 2 (ES + OF)
3. NO NEED Clean tank (X Steam Sterilization)
4. Drain Out (1st = Reach Customer, 2nd = After FF, 3rd = After all NCS)
After NCS - SAME

PRINCE TOP
H/R/C Button
Display Panel for Prince Top

(above the product)
OF Button
NCS Flow Cold System Setting

Before NCS – SAME 1) Open top cover.
2) Switch on the power & turn on water adapter.
During NCS 3) When machine ready, let the machine to cold
1. NO NEED Electro Sterilization system setting.
2. Auto Flushing (Filter Reset 3 secs + Open 4) Press Hot Temp and Energy Save together
blue valve) and hold for 3 sec till sound “TING”
3. NO NEED Clean tank (X Steam Sterilization) 5) Press the Lock button 10 times till the
4. Drain Out for cold storage tank display number show 10 and press the Energy
5. Perform cold system setting Save button 1 time & display show 9:00
6. Cleaning on parts (Faucet Nipple, Water 6) Open the top cover.
Tray, Top Cover, Bottom Cover) 7) Open centre blue valve.
7. Steam Sterilization – Faucet, Chopping 8) Wait until display show 9:01 (around 1-2
Board, Sink mins)
9) Close centre blue valve.
After NCS - SAME 10) Press the Energy Save button once.
11) Display back to normal.
12) Close Top cover.

ICON
Product Size:
260W x 490D x 508H (mm)
DIGITAL TYPE Product Weight:
20.5KG
TANK CAPACITY Cold - 2.0L, Room - ….…… L, Hot - 1.4L
PRODUCT SPECIALITY 1. Voice navigation
2. 13 level of water temperature adjustment
(Hot – 5 Level, Room – 3 Level, Cold – 5 Level)
FILTER & SERVICE
Natural Filter - 8 Inch Every 12 months
Non-Stop Flow: 30s for cold water
EXTRA INFO Blue tube: water inlet; Orange red valve: external faucet; White valve: water drain out
Auto Sterilisation: 60 minutes

1. Press Auto Sterilisation button for 3s
2. Auto sterilisation will start
automatically
Faucet Sterilisation: 3 to 5 minutes

1. Press Faucet Sterilisation button for 3s
and set the container in place
2. Faucet sterilisation will start
automatically
DIGITAL FUNCTION To activate hot/cold water (20min to 1

hour)
1. Press Hot/Cold button for 3s
To change the temperature level of hot/room/cold

water
1. Press Hot/Room/Cold button for 7s
2. There will be 5/3/5 level to choose
3. Press Energy Save

To change voice volume

1. Press Room button for 3s
2. There will be 1 to 5 level to choose
To lock all system

1. Press Non-Stop Flow button for 3s
To on/off faucet lighting

1. Press Non-Stop Flow button for 7s
Other Setting: Press Energy Save button 3 seconds,
Drain Out
1. Press Outflow button for all type of water
Sterilisation and Time Adjustment

1. Hot: hour to perform sterilization, Room: No. of days to perform sterilisation; Cold:
hour, Non-Stop Flow: minute
Language Setting
1. Press Energy Save button 7 seconds
2. Press Auto Sterilisation button to choose English, Mandarin or Malay
3. Press Energy Save button to save setting
NOTE

ICON
AS ES FS
AS = Auto Sterilization
Button
ES = Energy Save Button
FS = Faucet Sterilization NSF
Button
OF = Outflow Button
NSF = Non-Stop Flow OF
Button
Hot Room Cold
NCS Flow
Before NCS – SAME
During NCS
2. Manual Flushing (5, 7, 7, 7)
3. Drain Out (1st = Reach Customer, 2nd = After FF, 3rd = After all NCS)
4. NEED to Wash & Steam Sterilize the Water Tank
After NCS - SAME

Flushing, Drain Out and Auto-Sterilisation of Digital Water Purifier

Recap of Mechanical, Semi Digital and Digital Water Purifier
ON & OFF
Filter (Cold & Sanitation Electro Additional
Product Model Drain Out Hot
Flushing Tank Sterilizer Care Service
Button)
WARRIOR, King
Top, Fusion √
Manual Manual
Mechanical Top, Fusion QS – Set √ √ √
Drain Out Flushing
Stand, Deluxe, at display
Queen Stand panel
Grace Manual Manual √ √ √ √

Drain Out Flushing
Set at
Manual Manual
Semi Digital Iris Top display √ √ √
Drain Out Flushing
panel
Manual Manual
XCEL √ √ √ √
Drain Out Flushing
Auto
TITAN X X X √
Flushing
Epic X X X √
Tankless Auto
Flushing
(10 times)
Marvel X X X √
Digital
Auto
Prince Top Flushing X X X √
Auto Drain Auto

Jazz Out (Cold Flushing X X X √
Drain Out (2 times)
Together)
Auto Drain
Out (Hot & Set at
Manual
ICON Cold Drain display √ X √
Flushing
Out panel
Together)

Revision of Mechanical, Semi Digital and Digital Water Purifier
Water Total Tank Electro/Auto Filter
Category Product Name Drain Out
Temperature Capacity Sterilization Flushing
WARRIOR
King Top
Fusion Top
Hot: King Stand

Mechanical
Cold:
Fusion Stand
Deluxe
Queen Stand
Vivid
Grace
Hot:
Semi-
Iris Top
Digital Cold:
XCEL
TITAN - -
Epic - -
Hot: Marvel - -
Digital
Cold:
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Water Purifier – 15 NCS CHECKPOINTS
01 POWER POINT 09 TUBING
02 ADAPTOR 10 CONNECTOR
ON/OFF SWITCH
03 TOP COVER
11 BUTTON
CHILD LOCK
04 BOTTOM COVER 12 SAFETY BUTTON
TOUCH CUP/
05 WATER TRAY 13 LEVER
06 WATER FAUCET 14 MACHINE BODY
SERVICE CARD/
07 WATER TANK 15 EXPLANATION
08 FILTER
NCS TOOLS

Prime X1 Outdoor Filtration
PRIME X1
FILTRATION TYPE Hollow Fiber Ultra Filtration (0.01 Micron)
MEMBRANE MATERIAL PVDF (Polyvinylidene Fluoride)
HOUSING MATERIAL Stainless Steel SS304 Food Grade Material
FLOW RATE 2000L/H (33LPM)
WORKING PRESSURE Min. 20 psi – Max. 60 psi
DIMENSION 575L x 155W (mm)
NET WEIGHT 3.2kg
SERVICE DURATION 6 Months by ND
Characteristics/Unique Selling Point (USP)

• UF Filtration 0.01 micron – latest membrane-based technology
• Superior Technology – PVDF (hydrophilic, durable, ease cleaning & maintenance)
• Ideal Choice for Landed Property & Condominium/Apartment (Recommended Vertical)
• Environmentally Friendly – Durable All-Weather Maintenance
NOTE

Prime X3 Outdoor Filtration
PRIME X3
FILTRATION TYPE Hollow Fiber Ultra Filtration (0.05 Micron)
MEMBRANE MATERIAL PVDF v2.0 (Polyvinylidene Fluoride)
HOUSING MATERIAL Stainless Steel SS304 Food Grade Material
FLOW RATE 2000L/H (33LPM)
WORKING PRESSURE Min. 20 psi – Max. 60 psi
DIMENSION 590L x 155W (mm)
NET WEIGHT 4.3kg
SERVICE DURATION 6 Months by ND
Characteristics/Unique Selling Point (USP)

• UF Filtration 0.05 micron – latest membrane-based technology
• Ideal Choice for Landed Property & Condominium/Apartment (Recommended Vertical)
• Environmentally Friendly – Durable All-Weather Maintenance
• Prime-X Flush System – Reduces chances of clogging, ensure optimum filtration efficiency
• Auto Flushing – Washes filter’s outer layer to drain out dirt

A model B model B Cordless model C model C+ model D model K model R model
Air Purifier – A, B and B CORDLESS MODEL
A MODEL B MODEL B CORDLESS MODEL
PRODUCT SIZE 470W x 250D x 610H (mm) 452W x 236D x 630H (mm) 452W x 236D x 630H (mm)
PRODUCT
10KG 11.4KG 10.8KG
WEIGHT
RECOMMENDED
38.3m2 / 412.2ft2 38.3m2 / 412.2ft2 40.5m2 / 435.94ft2
AREA
POWER
30W 33W 35W
CONSUMPTION
CHARGING TIME - - About 3 hours (8 hours usage)

SENSOR .......... Sensor & Fine Dust Sensor
Auto Mode, Fine Dust Mode, Auto Mode, Baby Mode, Auto Mode, Baby Mode,
Turbo Mode, Sleep Mode, Lock Mode, Repeat Mode, Lock Mode, Repeat Mode,
OPERATION
Baby Sleep Mode, Energy Energy Eye, Turbo Mode, Energy Eye Mode, Turbo
MODES
Eye Function, Filter Filter Replacement Mode, Filter Replacement
Replacement Indicator Indicator, Sterilisation Indicator, Sterilisation
Mode, Timer Mode, Timer
FILTER DURATION
Pre Filter 2 Weeks (…………….)
Allergen Filter 4 Months (…………….)
FILTER & SERVICE
Harmful Gas Relax Filter 12 Months (Replace)
Deodorization Filter 12 Months (Replace)
Ture HEPA H14 Filter 12 Months (Replace)

Filtration System – A, B and B CORDLESS MODEL
STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5-8
FILTER
STAGE FUNCTION LIFE SPAN CLEAN/REPLACE
TYPE
1 Pre Filter Eliminates ……………… and animalhair 2 weeks …………..
Eliminates the rest of the dust that passed

2 Allergen Filter …….. months Replace
through Pre Filter
Harmful Gas
3 Eliminates sulfur dioxide and nitrogen dioxide 12 months Replace
Relax Filter
Deodorization Eliminates ammonia, acetaldehyde, acetic acid,

4 12 months …………..
Filter harmful …………….. and unpleasant ……………..
Eliminates PM2.5, fine dust and haze particles

True HEPA H14
5 -8 as small as 0.3 microns. (Anti-bacteria, anti- 12 months Replace
Filter
mold, anti-virus, and anti-allergen)
NOTE

Air Purifier – C, C+ HUMIDIFIER and D MODEL
C MODEL C+ HUMIDIFIER MODEL D MODEL
PRODUCT SIZE 430W x 276D x 550H (mm) 430W x 276D x 550H (mm) 396W x 396D x 755H (mm)
PRODUCT WEIGHT 7.4KG 9.2KG 11.0KG
RECOMMENDED
37.4m2/402.57ft2 37.4m2 / 402.57ft2 66m2 / 710.42ft2
AREA
POWER
33W 25W 65W
CONSUMPTION
WATER TANK
- 2.5L (300mL/H) -
CAPACITY
SENSOR Fine Dust Sensor, (………………………………… for C+ Only) ………………… Sensor
Auto Mode, Baby Mode, Auto Mode, Baby Mode,

Lock Mode, Repeat Lock Mode, Auto Humidity Auto Mode, Baby Mode, Lock
Mode, Energy Eye Mode, Mode, Repeat Mode, Energy Mode, Repeat Mode, Energy Eye
OPERATION MODES Turbo Mode, Filter Eye Mode, Turbo Mode, Mode, Turbo Mode, Filter
Replacement Indicator, Filter Replacement Indicator, Replacement Indicator,
Sterilisation Mode, Room Sterilisation Mode, Room Sterilisation Mode, Room Care
Care Mode, Yellow Dust Care Mode, Yellow Dust Mode, Yellow Dust Mode
Mode Mode
FILTER DURATION FILTER DURATION
Pre Filter 2 Weeks (Clean) Pre Filter 2 Weeks (Clean)
Harmful Gas Relax Filter 4 Months (Replace) 4 Months (Replace)

Allergen Filter
FILTER & SERVICE
Deodorization Filter 12 Months (Replace) …………………….…. 12 Months (Replace)
Filter
True HEPA H14 Filter 12 Months (Replace)
*Humidification Filter
4 Months (……………..)
(Only C+ Humidifier Filter)
NOTE

Filtration System – C and C+ HUMIDIFIER MODEL
Filtration System – D MODEL

Air Purifier – K and R MODEL
K MODEL R MODEL
PRODUCT SIZE 336W X 336D X 650H (mm) 384W x 208D x 576H (mm)
PRODUCT WEIGHT 7.0 KG 6.7KG
RECOMMENDED 53m2 / 570ft2
66m2 / 710 ft2
AREA
POWER
CONSUMPTION 60W 50W
SENSOR ………………… Sensor

Auto Mode, Sleep Mode, Manual
Auto Mode, Sleep Mode, Turbo Mode, Manual
OPERATION MODES Mode, Turbo Mode, Timer Mode,
Mode, Energy Saving Mode
Energy Saving Mode
FILTER DURATION FILTER DURATION

Pre Filter 2 Weeks (Clean) Pre Filter 2 Weeks (Clean)
4 Months Deodorization 4 Months

Allergen Filter Filter (Replace)
(Replace)
FILTER & SERVICE …………………….….
Ultra-Deo HEPA Filter True HEPA H13 12 Months
12 Months
Filter (Replace) Filter (Replace)
True HEPA H13 Filter
Filtration System – K MODEL

Filtration System – R MODEL
Sensor & Operation Modes
Languages & Light Indicators

Basic Setting (Excluding K & R Model)
Basic Setting (K Model)
Basic Setting (R Model)
CUCKOO Plasma Ionizer (CPI)

Function Benefit
1. Generates negative air ions (oxygen and 1. Release Tension
hydrogen) 2. Improve Sleep Pattern
2. Absorbs and destroys toxic substances 3. Reduce Respiratory Illness
(bacteria, virus, dirty particles) (Asthma)
3. Generates harmless and purified air

CUCKOO Air Purifier NCS Flow
Before NCS During NCS
Prepare Sanitation
Inform which service and Switch Off Product & Power
Tools (Apron and
filters to be changed Plug
Hygiene Kit)
Clean the filter Remove Pre-Filter (Wash and Remove Back Cover (clean
place Dry) and wash)
Clean sensor by cotton bud Install new filter Put back Back Cover
Make sure product are Switch on the power Clean Top Cover and
functioning well plug & product Machine Body
After NCS
Write Service Card & Explain 12 NCS Check Point & inform
QR code registration
NCS report next service
Get Signature from customer

End Greeting Download CUKOO + Apps
(NCS paper & Mobile App)
12 NCS CHECKPOINTS

Kitchen Appliances – INDUCTRIO & INDUCTWO (FEATURES)
Inductrio Inductwo
PRODUCT NAME Hybrid Induction Hob Hybrid Induction Hob
MODEL NAME CIHR-EL30 Series CIHR-AL201FB
RATED POWER CONSUMPTION 3300W 2900W
TYPE OF HOBS 2 Induction + 1 Highlight 1 Induction + 1 Highlight
IH COOKING MODES Pan Fry, Deep Fry, White Rice, Pan Fry, Grill, Hot Pot, Broth & Keep
Porridge, Noodles & Keep Warm Warm
DIRECT TOUCH SENSOR ………. ……….
EXPANSION HIGHLIGHT ………. ……….

VOICE GUIDE English
Power Socket – 15 Amp (3 pin, Power Socket – 13 Amp (3

INSTALLATION GUIDELINE Circle Type) pin, Rectangular Type)
Main MCB – 20 Amp Main MCB – 16 Amp
TYPES OF CERAMIC GLASS Schott Ceran Eurokera
ECO MODE No Yes
MAX TIMER SETTING 9 hour (level 1) 10 hour (level 1)
NOTE

INDUCTRIO vs. INDUCTWO
Induction
Hob 1
Direct touch
Highlight Hob
sensor
Schott Ceran
Ceramic Glass
Induction Hob 2
Control Panel
Inductrio
EuroKera Ceramic Glass

Dual Highlight Hob
Induction Hob
Control Panel
Inductwo
NOTE

Differences between Inductrio and Inductwo
Inductrio Inductwo
- -
- -
- -
- -
- -
- -
- -
Differences between Induction and Highlight Hob

Induction Highlight
- Suitable cookware: enamel steel pan, CUKOO - Suitable cookware: copper, high glass, titanium,
Kyndell set, stainless steel, cast iron clay pot, aluminum, stainless steel

Inductrio & Inductwo – Basic Setting
Cooking Time
Press
Press On/Off with – and + to Press Start
Alarm/Setting
change
1. Voice volume
2. Induction heat Temperature
3. Burner Lighting Setting
8 NCS CHECKPOINTS
CERAMIC
01 POWER PLUG 05 GLASS
ON/OFF
TEMPERATURE
02 SWITCH
BUTTON
06 TEST
SERVICE CARD/
03 TOUCH PANEL 07 QR CODE
DIRECT TOUCH
04 SENSOR/
HIGHLIGHT
08 EXPLANATION

Temperature Testing
Inductrio Inductwo
Tools (provided by CUCKOO) 1. Stainless Steel Pot

2. Thermometer
Steps 1. Set Level P

2. Test for 2 minutes
Thermometer Reading 1. Induction Burner 1: 45 – 65°C 1. Induction Burner 1: 45 – 65°C

2. Induction Burner 2: 70 – 90°C 2. Highlight Burner: 70 – 90°C
3. Highlight Burner: 80 – 110°C
CUCKOO Inductrio NCS Flow

Before NCS
Inform which service and Prepare Sanitation Make sure Inductrio is in
filters to be changed Tools (Apron and cooling condition
Hygiene Kit)
During NCS
Scarp the stain on Switch off power plug Prepare Steamer and request
ceramic glass (15amp) pots from customers
Clean ceramic glass with Clean direct touch Clean the side/edge of
cleaning liquid sensor with cotton Inductrio with cotton Buds
buds
Fill in NCS report, QR code and

Steam sterilize Temperature Test
Service Card
customer pots (level P, 2 min)
After NCS
Explain 8 NCS Check Download CUKOO + Get Signature from

Point & inform next Apps customer (NCS paper &
service Mobile App)
End Greeting

Pressure Multi-Cooker
CH10 BLACK HN10

MODEL JHT 10
(KI MASTER) (TIME SAVER)
IH Heating (360 Degree)

HEATING
Highest Heating Level
INNER POT Stainless Steel Titanium Stainless Steel
LANGUAGE BM, Eng, Mand Eng, Mand, Cant BM, Eng, Mand
COOKING
18 14 14
MODES
SAFETY
22 22 22
FUNCTION
PRESSURE YES YES YES (TWIN)
NOTE

Pressure Multi-Cooker
Q10 RED M10 WHITE 1010

MODEL R06 (Cooking (Rice P10 (Kitchen
Starter) Specialist) Helper)
HEATING Hot Plate
Stainless Stainless Stainless Stainless

INNER POT Aluminium
Steel Steel Steel Steel
Eng, Eng, Kor,

LANGUAGE Eng Eng, Mand No
Mand Mand
COOKING
9 9 12 9 14
MODES
SAFETY
14 14 13 14 22
FUNCTION
PRESSURE YES YES YES YES NO
NOTE

Pressure Multi-Cooker – SMART FEATURES
(Patented) ……………………………………………. (Patented) ………………………………………………..

Surrounds the
pressure pendulum
and makes the steam Strong resistance to
spin around the cap High Temperature, High
360 degree before it’s Pressure and Steam.
emission in order to
reduce the releasing
noise
(Patented) ……………………………………………. Non Stop Steam Emission

Completely seal inner
pot to: Straight line structure
• Prevent leakage of of steam emission:
steam. Inductri • No leftover
Inductw at the
• As a result, o steam emission’s
o
maintain the great draining tube when
taste of foods. steam emitted.
Auto-Steam Cleaning (Steam Sterilization) Mega Thermal Power
Steam Sterilization Mega Thermal Power

• Just need to serve you with the
insert water into faster process and
the inner pot. better taste especially
• Sanitary with for rice.
extremely Hot
Steam.
7
Water Draining System 0
Hydraulic Slow Opening Mode
• To keep the taste of
food fresh. Soft hydraulic damper
• Maintaining the attached on the back
cleanliness. of the cooker helps top
• Prevent bad odours and lid to open slowly &
bacteria by draining softly.
water from cooking
process.

WonderKlean Flexi GOOOD Plan
Frequency Month Monthly Repayment Total service per year
Every 2 months per service RM100 6 x service
Every 4 months per service RM60 3 x service
Terms & Conditions:

• Minimum contract obligation – 12 months.
• No auto renewal contract.
• Individual customer ONLY (home address).
• Only entitle 1-time ownership transfer (lock by address).
• Flexi Goood Plan customer can entitle 10% discount for any Homecare service OUT package (unlimited), but if
outstanding >3 month not entitle.
Indoor Disinfection Service

▪ No limitation during Flexi Goood Plan
▪ Indoor disinfection service.
***1 tablet ONLY perservice
***Up to 1500 sqft
NOTE

WonderKlean Flexi GOOOD Plan – CHOOSE OF SERVICE
Kitchen Appliances Cleaning Service

▪ No limitation during Flexi Goood Plan.
▪ 4 in 1 service.
▪ MAX 4 items per service.
▪ NO OUT package.
▪ Only Flexi Goood Plan customer entitle this service.
NOTE
Washing Machine Cleaning Service

▪ Top load ONLY.
▪ Once per year (Flexi Goood Plan period)
▪ Got OUT package.
▪ Not recommend if machine more than 10 years.
NOTE

WonderKlean Flexi GOOOD Plan – CHOOSE OF SERVICE
Mattress Cleaning Service

▪ MAX 1 x King or Queen size OR 2 x Single bed + MAX 4 x pillows
▪ GOT OUT package.
▪ OUT – RM280
NOTE
Air Conditioner Cleaning Service

▪ Split/wall mounted and cassette unit ONLY.
▪ Got OUT package.
▪ Not recommend if machine more than 15 years.
NOTE

NCSP
NOTE

NCSP - Benefits
With NCSP Without NCSP

1. Labour charge is free of charge 1. Labour charge minimum RM
2. Spare part/filter replacement is 60/ per unit
included 2. Chargeable for spare part /
3. Unlimited Intensive Care filter replacement
Service (ICS) 3. Natural Care Service not
4. Natural Care Service(NCS) provided
every 4 months

NCSP and NCS Loyalty Program Payment Scheme
Loyalty Program
Minimum one year

Monthly payment
contract
•
•
Natural Care Service
One-time payment
Yearly payment
Package
•
•

T&C for NCS Loyalty Program
NCS Loyalty Program

Terms & Conditions:
1. Package charges as shown above is monthly amount charges
2. Applicable to outright and rental customer
3. Customer need to clear outstanding and billing until end of contract to sign up the
package
4. Minimum subscription 12 months, no maximum period of subscription until
customer call-in to unsubscribe
5. Payment by auto deduction only
6. Warranty and contract will be terminated once monthly package charge fail to be
deducted
7. Only applicable for individual customers
8. Customer need to pay for expired filter charge when exit cooling off period
NOTE
- THE END -

CUCKOO+ App
NOTE

Pre NDS Workbook (2022 Q4) V2 - 20221007

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MODULE PAA20221007

CDS Chief Doctress

CPI CUCKOO Plasma Ionizer

DSM Doctress Manager

HSP HomeCare Service Package

ICS Intensive Care Service

MOT Moment of Truth

NCS Natural Care Service

NCSP Natural Care Service Package

NDS Natural Doctress

NSF Non-stop Flow

SOP Standard of Procedure

Copyright by Training & Development Department 1

COMPANY INTRODUCTION 3-6

MOT: NCS 9-14

WATER INFORMATION 15-17

BEYOND STANDARDS 18-19

WATER PURIFIER 20-54

AIR PURIFIER 55-62

KITCHEN APPLIANCE 63-70

WONDERKLEAN FLEXI GOOOD PLAN 71-73

Copyright by Training & Development Department 2

CUCKOO International (MAL) was established on 1 October 2014 to bring

To go Beyond Standards in all that we do.

Copyright by Training & Development Department 3

Official Establishment : October 1, 2014

Headquarters Address : 16th Floor, Menara Bangkok Bank,

Distribution Centre : 753 – Jalan Subang 3,

Call Centre Address : Ekocheras Office Suites

HQ No. : 1800 888181

Official Website : cuckoo.com.my

Official Facebook : http://www.facebook.com/CuckooInternational

Official Instagram : CUCKOO Malaysia

Copyright by Training & Development Department 4

Chief Chief Chief Chief

CUCKOO Ambassadors 2022

Copyright by Training & Development Department 5

Copyright by Training & Development Department 6

Natural Doctor Natural Doctress HomeCare Doctor

NATURAL DOCTRESS (NDS)

• Service Specialist For Natural Care Service

Copyright by Training & Development Department 7

CUCKOO SPIRIT (APPLAUSE)

Copyright by Training & Development Department 8

Step 3: Before NCS

Step 4: During NCS

Step 5: After NCS

Copyright by Training & Development Department 9

Sample Script for Making Appointment (Before 8pm)

Sample Message for Appointment Confirmation (Before 8pm same

Copyright by Training & Development Department 10

Sample Message for Appointment Reminder (Before 8pm one day

Sample Script for Visiting

Copyright by Training & Development Department 11

Sample Script for Service Explanation

Sample Script to Reserve Water for Customer

Copyright by Training & Development Department 12

Sample Script for Key In Results Explanation

Sample Script for Getting Signature

Copyright by Training & Development Department 13

Sample Script for End Greeting

Sample Message for Completion of NCS