ZANELE MODISE

PROFESSIONAL SUMMARY

Enthusiastic and Dedicated client services professional with a deep

understanding of the insurance industry with successful experience in fast
paced office settings. Hardworking team -player with expertise completing
various clerical tasks and offering staff support.

Personable professional with exemplary customer service skills.

Knowledgeable in tackling issues and concerns with poise.
Committed to maintaining professional relationships to increase profitability
and drive business results.

Administrative leader offering experience prioritizing and delegating

administrative tasks to drive goal achievement. Proficient in analysing
accounts, customer account review and past -due collection, problem -solving
and project management abilities.
 Ruimsig, Johannesburg 1724

0760235325

zmodise0@gmail.com

SKILLS

• Customer Relations Management

• Financial services support
• Claims Handling
• Project management
• Effective Communication Skills
• Advanced Microsoft Office
• Knowledge of legal requirements
• Debt collecting experience.
• Tact and diplomacy
• Account management
• Business development and planning
• Relationship building and
management
• Excellent administrative abilities
• Insurance industry experience
• Analytical and Critical Thinking
• Documentation and reporting

EDUCATION
 Project Management Foundations
Certificate – 2022
WORK HISTORY University of Cape Town

National Certificate, Financial Services

Administration Manager and Account Collections 07/2019 - Current
Level 3, 2012
We Do It Solutions Johannesburg , Gauteng
Insurance Sector Education and
• Ensuring operational excellence through the delivery of work processes according to
Training Authority - Gauteng
defined quality standards,
• Managing all dedicated tasks within the allocated timeframes.
National Senior Certificate, Grade 12,
• Handling administration of accounts handed over to Attorneys.
2010
• Interacting with a variety of professionals and groups to gather information and
facilitate debt collection organization and execution. Bedfordview High School - Gauteng

• Liaising with Attorneys for accounts recorded in the backlog.

• Assisting the management in the development of a strategic plan for the entire
company.
• Coordinating the efforts of various teams so that the customer's expectations are met.
• Setting up meetings to manage matters with the relevant Attorneys assigned.
• Interacting well with customers to build connections and nurture relationships.
• Locating customers with overdue accounts and solicited payment in compliance with
fair debt collection practices.
• Establishing and developing strong administrative team by delivering ongoing
coaching and motivation and fostering career advancement.
Accounts Administrator 07/2018 - 06/2019
We Do IT Solutions , Johannesburg, Gauteng
• Updated and maintained aging report to facilitate payments
• Processed new vendor applications and submitted for approval.
• Entered purchase orders, invoices, and payments into company accounting system.
• Reconciled invoices and purchase orders and updated databases accordingly.
• Positively interacted with all partners, employees and customers using exemplary
communication and interpersonal talents.
• Built strong relationships with vendors to enhance cost offerings and accomplish
favored customer status.
• Liaised with vendors to communicate payment status.
• Completed daily process adjustments to maintain accuracy.
• Gathered, evaluated, and summarized account data in detailed financial reports.
• Supported management by processing invoices and documents with
consistent on-time delivery.
• Improved operations through consistent hard work and dedication.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information, and provided solutions to problems.

Non - Motor Claims Advisor , 08/2016 - 06/2017

OUTsurance Holdings Limited, Centurion, Gauteng
• Identified insurance coverage limitations with thorough examinations of claims
LANGUAGES
documentation and related records.
• Conduct day-to-day motor and non-motor claims handling across various products,
provide supervisory oversight over a defined area, as well as handling and settling
non-motor own damage claims in accordance with applicable policies and standard English : Native language Sesotho : C2

operating procedures.
Proficient
• Examined reports, accounts, and evidence to determine integrity and accuracy of
information. IsiXhosa :
C2
• Interviewed policyholders to verify information and obtain additional
details. Proficient
• Worked productively in fast-moving work environment to process large volumes of
Setswana :
claims. C2
• Followed up with customers on unresolved issues.
• Checked documentation for accuracy and validity on updated systems. Proficient

Afrikaans :
B1
Life Client Care Advisor 08/2015 - 07/2016
OUTsurance Holdings Limited, Centurion, Gauteng Intermediate
• Developed highly empathetic client relationships and earned reputation for
exceeding service standard goals.
• Answered client questions and looked for opportunities to increase sales.
• Evaluated business and individual customer needs and financial situations to
propose individualized policy recommendations.
• Responded to customer service queries and complaints in a competent, efficient, and
professional manner, in line with the quality standards that have been implemented
and in alignment with OUTsurance's values.
• Maintained high standards of customer service by building relationships
with clients.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and
staff.
• Collaborated with team members to enhance customer service experience and exceed
team goals through effective client satisfaction
rates.

Pre-Qualifier , 01/2015 - 07/2015

OUTsurance Holdings Limited , Centurion , Gauteng
• Received 6 months incentive for being a top performer.
• Sought out new clients and developed client relationships through
networking, direct referrals, lead databases and cold calling.
• Presenting the product(s), finding out what assets are available, and
introducing them to the sales advisor with all the valuable information.
• Conducted research on insurance packages and investment options to
generate client recommendations.
• Displayed consistent, positive attitude towards customers , peers, and other
personnel, even during high -stress situations.
• Worked with sales team to collaboratively reach targets, consistently
meeting, or exceeding personal quotas.

Receptionist , 07/2012 - 12/2014

Clientele Life , Johannesburg , Gauteng
• Greeted incoming visitors and customers professionally and provided
friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client
records.
• Managed multiple tasks and met time -sensitive deadlines.
• Promoted maintenance of professional and courteous customer interactions
across reception personnel.
• Answered incoming calls, directing clients to individuals addressing specific
needs.
• Scheduled office meetings and client appointments for staff teams.
• Acted as first point of contact and set appointments for prospective clients.

Retail Sales Assistant , 05/2011 - 06/2012

Pringle of Scotland , Johannesburg, Gauteng
• Assisted customers with locating and choosing merchandise in store
departments.
• Greeted customers and helped with product questions, selections,
and purchases.
• Approached browsing customers to initiate conversations to determine buying
preferences.
• Managed promotional in-store signage and displays and re-stocked merchandise
from returns or dressing rooms.
• Organized store merchandise racks and displays to promote and maintain visually
appealing environments.

REFERENCES

Available upon request

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