THE NYERI NATIONAL POLYTECHNIC

1. Department: COMPUTER SCIENCE &NETWORKING

2. Subject: COMMUNICATION SKILLS (DIPLOMA MOD 1)
3. Course Code: 2920
4. Subject code: 105
5. TRAINER: C.KARIUKI

1. Introduction to communication
a. Terms and concept used
b. Essentials to effective communication
c. Role of ICT in communication

2. Communication process
a. Stages of communication process
b. Barriers to effective communication
c. Ways of overcoming barriers
d. Basic concepts of transmission and receipt of a message
e. Feedback mechanism
f. Ethical issues in communication
3. Classification of communication
a. Types of communication
b. Use of various types of communication

4. Forms of communication
a. Forms of communication
b. Advantages and disadvantages of different forms of communication
c. Channels of communication
d. Advantages and disadvantages of the various forms of communication

5. Official etiquette, protocol and diplomacy

a. Meaning of etiquette, protocol and diplomacy
6. Writing skills
a. Punctuation
b. Courtesy in writing
c. Paragraph development
d. Essay writing
e. Functional writing
7. Summary
a. Importance of summary writing
b. Essential steps in summary writing

8. Report writing skills

a. Definition of a report
b. Role of reports
c. Types of reports
d. Formats of reports
e. Preparation for report writing
f. Report writing, editing and dissemination
g. Referencing styles
h. Preparation of power point slides

9. Conducting meetings and minute writing

a. Definition of terms
b. Role of meetings and minutes
c. Types of meetings
d. Planning and conducting meetings
e. Minute writing
f. Challenges in conducting meetings
g. Advantages and disadvantages of meetings

10. Interviews

a. Meaning of the term interview

b. Purpose of interviews
c. Types of interviews
d. Preparation for an interview
e. Interviewing skills

11.Public relations and customer care

a. Definition of terms
b. Types of customers
c. Role of public relations and customer care
 d. Interpersonal and public relation skills
e. Quality management
f. Customer care skills
Challenges faced in public relations and customer care

12. Emerging issues in communication

a. Emerging trends and issues in communication

b.Challenges posed by emerging issues and trends
c.Ways of coping with emerging issues and trends

TEACHING/LEARNING RESOURCES
Whiteboard
Relevant text books and free e-books
Online content (www. howstuffworks.com, www.wikipedia.com...)
ASSESSMENT MODE
Written Tests
Practical tests
Oral test

EVALUATION
The course assessment will be as shown
-ContinousAssesment Tests 30%
-Examination 70%
TOTAL 100%
REFERENCES
1.Success in communication by Stuart Sillars
2.Communication skills by John W.Davies