WORK EXPERIENCE

Retail Manager
Ayamas Outlet Bandar Baru Ampang
(May 2015 - December 2023)

Develop and implement strategies to maximize

sales and achieve revenue targets.
Address customer inquiries, concerns, and
complaints promptly and professionally.
Train staff to deliver excellent customer service
consistently.
Ensure compliance with company policies,
NORZIHAN BT HASSIN procedures, and hygiene standards.

Assistant Retail Manager

norzihanhassin1@gmail.com
+6017-3878394
Ampang, Selangor
PROFILE
Skilled food and beverage employee with
more than 30 years of experience in
providing excellent customer service and
managing efficient operational workflows.
Aiming to contribute extensive expertise
and passion for excellence as a high-
quality, efficient team member for your
company.
SKILLS
Ayamas Outlet Petaling Jaya
(December 2014 - April 2015)
Assist in developing and implement strategies
to maximize sales and achieve revenue targets.
Address customer inquiries, concerns, and
complaints promptly and professionally.
Ensure compliance with company policies,
procedures, and hygiene standards.
Assistant Retail Manager Training
Ayamas Outlet Subang Jaya
(June 2014 - November 2014)
Engage in a structured training program to gain
a deep understanding of products, operational
procedures, and customer service standards.
Work closely with existing team members and
learn effective leadership skills.

Service skills
EDUCATION HISTORY
Communication
Problem Solving
Sijil Tinggi Pelajaran Malaysia
Critical Thinking
Graduated with STPM qualification
Teamwork 1990
Multitasking
Sijil Pelajaran Malaysia
Graduated with SPM qualification
1989