Smelter Operation Readiness - Superintendent Network, Wireless

and Control Systems

careers-page.com/freeportindonesia/job/L686893W

Job Openings Smelter Operation Readiness - Superintendent Network, Wireless and Control Systems

About the job Smelter Operation Readiness - Superintendent Network, Wireless and Control
Systems
The purpose of this position is :
The Superintendent Network, Wireless and Control Systems will be responsible for managing a team of network support
technicians overseeing and managing the technical operations and infrastructure of the various wired and wireless
network systems, both for business administration and smelter process control.
This role will work closely with production teams, other engineers, and management to identify and solve process control
issues, and ensure that production processes are efficient, reliable and safe.
This position will oversee the day-to-day operations of the team, ensuring that the team is able to maintain and
troubleshoot network systems, monitor network performance, and respond to technical issues in a timely and effective
manner.
This supervisory position is to ensure that the network infrastructure is secure, stable, operates effectively and efficiently,
with minimal downtime and disruptions, and meets the organizations requirements.

The key duties and responsibilities of this position are:

Managing network operations, overseeing the day-to-day operations of the companys business and
process control networks across multiple sites. This includes ensuring that the network is
functioning properly, troubleshooting any issues that arise, and making sure that all network
systems are running smoothly.
Planning and implementing network infrastructure upgrades, such as upgrading hardware, software
and security protocols and ensure these upgrades are implemented in a timely and efficient manner.
Managing network security, ensuring that the network is secure from unauthorized access or cyber-
attacks. Must implement and manage security protocols, such as firewalls, intrusion detection
systems, and access control policies.
Leading a team of network technicians who are responsible for maintaining and troubleshooting the
network. Provide guidance, support, and training to the team to ensure that they can perform their
duties effectively.
Monitoring network performance, to identify potential issues and address them before they become
major problems. Ensure that the network is performing at optimal levels to meet the needs of the
organization.
Develop and maintain network documentation, including network diagrams, inventory lists and
maintenance schedules.

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 Ensure the timely and accurate reporting of network related issues and resolutions in accordance
with ITSM standards.
Collaborate with production teams, management, and other engineers to identify process control
problems, analyze data, and propose solutions.
Participate in the development and implementation of IT projects related to network infrastructure.
Recruiting, training and mentor new and existing network technicians and evaluating the
performance of support technicians.
Budgeting and resource management, of the network support team and ensure that resources are
used effectively to support the organizations goals and objectives.

The key challenges in this position include:

Managing a Team: One of the biggest challenges will be managing a team of network support
technicians, including subordinates from various ethnicities, religions, and cultures, to maximize
their full potential, this includes hiring, training, coaching and performance management. This can
be challenging, especially when dealing with conflicts and differing highly technical opinions.
Data Security: The metals industry relies heavily on data to make informed decisions. As a network
and wireless supervisor, you will need to ensure that the network is secure from unauthorized
access and that sensitive data is protected from cyber threats.
Equipment Maintenance: Network systems requires frequent maintenance and repairs. As a
network and wireless supervisor, you will need to coordinate with maintenance teams to ensure that
equipment downtime is minimized, and network connectivity is restored as quickly as possible.
Meeting Service Level Agreements: Responsible for ensuring that your team meets the service
level agreements set by the organization. This requires effective communication with other
departments and stakeholder to ensure that service expectations are met.
Keeping up with Technological Advancements: The world of networking technology is constantly
evolving, and it can be challenging to keep up with the latest trends and best practices. It is
important to stay up to date with industry trends and advancement to ensure that the team is
providing the best possible support. This means you need to invest time and resources in
continuous learning and development.
Prioritizing Tasks: This supervisory position will need to prioritize tasks and delegate responsibilities
to ensure that all issues are addressed in a timely and efficient manner. You will on occasion need
to prioritize urgent issues and handle conflicting demands from different stakeholders.
Resolving Complex and Technical Issues: This role will be responsible for handling complex
technical issues that the team may not be able to resolve on their own. This requires a strong
technical background and the ability to troubleshoot and solve problems quickly.
Managing Customer Expectations: Customers may have high expectations with the resources and
capabilities of the team. Effective communication and managing expectations can help mitigate
these challenges.
Hazardous Environment: Smelting operations can be dangerous, the network and wireless
supervisor must be aware of and follow strict safety protocols when visiting and working in these
environments, using specialized protective gear to ensure safety.

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 High Pressure Environment: Mining and smelting operations are often high-pressure environments
where downtime can result in significant financial losses, and as a supervisor, you may need to deal
with high-pressure situations where time is of the essence. You need to be able to make quick
decisions and take appropriate actions to resolve issues promptly.
Ensuring Compliance with Regulations: There are numerous government regulations that govern
the use and management of computer networks. As a supervisor, you need to ensure that your
team is following the regulations and implementing appropriate security measures to protect the
network and sensitive data.
Staff Retention: In remote locations, attracting and retaining skilled staff can be a challenge. This
supervisory position must create an environment that fosters a positive workplace culture and
provides opportunities for professional growth and development to retain staff.

The background, education, and work experience needed to succeed in this job are:

Minimum Education & Experience

Bachelors degree in Computer Science or related field.

Certification, Cisco Certified Network Professional (CCNP)
5+ Years of experience in network support and management at least 2 years in a supervisory role.

Core Competencies (Knowledge, Skills & Characters)

Strong knowledge of business network infrastructure and design including TCP/IP, IP telephone
systems, digital trunk radio, network protocols, fiber optic / ethernet cabling standards and AC/DC
power systems.
Strong knowledge and understanding of process control systems such as Distributed Control
Systems (DCS) Programmable Logic Controllers (PLC) and other data acquisition systems.
Experience managing and maintaining large-scale network infrastructure.
Knowledge of network security, data protection and disaster recovery.
Ability to troubleshoot network issues and provide technical support.
Experience in managing and mentoring a team of network support technicians.
Excellent communication and leadership skills.
Proficiency in spoken and written English, technical and conversational.
Ability to prioritize and manage multiple projects simultaneously.
Ability to work independently and in a team environment.
Knowledge of safety procedures and regulations in the metal processing industry.
Experience in mining or process automation industries is a plus.

The key areas in which you have decision-making responsibility are:

Managing Staff: Making decision regarding staffing, training and performance management and the
allocation of resource and delegation of tasks.
Resource Allocation: Required to make decisions about the allocation of resources, including
personnel, equipment, and budget, for network maintenance, support, and expansion.
Performance Optimization: Monitoring network performance, identifying areas of weakness, and
implementing strategies to optimize network performance.

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 Network Capacity & Maintenance: Making decisions related to network capacity and maintenance,
such as scheduling downtime for upgrades or repairs, and ensuring that the network is operating at
optimal levels.
Incident Management: Prioritizing incidents based on severity and impact, assigning incidents to
support staff, and ensuring that incidents are resolved within agreed-upon service level agreements.
Procurement: Making decision regarding the procurement of hardware, software, and other
equipment necessary for the smooth functioning of the network.
Vendor Management: Make decisions about the selection and management of external vendors that
provide technical support services. This includes negotiating contracts, managing vendor
relationships, and ensuring that vendors meet service level agreements.
Technology Upgrades: Make decisions about when and how to upgrade hardware and software.
This includes assessing the impact of upgrades on end-users and control systems, developing
upgrade plans, and coordinating the implementation of upgrades with other teams within the
organization.
Evaluating New Technologies: Evaluate new technologies and tools that can improve the support
services provided by the team. This includes evaluating new software applications, hardware and
other technologies that can enhance the user experience.
Continuous Improvement: Continually evaluate the effectiveness of support service and make
decision to improve processes, procedures, and training programs to enhance the quality of support
provided.
Budgeting: Manage the budget allocated for the network and wireless team, ensuring that it is being
used efficiently and effectively. This includes monitoring expenses and forecasting future needs to
ensure that the team has the resources it needs to deliver high quality support services.

Dateline : 25 February 2024

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