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Autoline DMS Implementation

Dealer Council Meeting MB
DMS

Autoline DMS is a crucial cornerstone of Network Development Strategy to improve

and streamline business process between wholesales & retail

MBV Vietnam has hence decided to introduce and implement Autoline DMS to its
Retail network. (Project start Q2 2012)

DMS Autoline will become a MUST Standard and the only approved DMS for the
Mercedes-Benz Retail network in Vietnam.

Slide 2
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Project Rationale & Motivation

11 Efficiency
Efficiency && Flexibility
Flexibility through
through Standardization
Standardization

• Standardize Business Processes, System Functions, Chart of Accounts, Master Data, Reports &
Documents throughout the Vietnam Retail Network
• Standardize & integrate retail and wholesales IT application landscape based on MB processes
• Benefit from Daimler standard template

22 Dealer
Dealer Network
Network Professionalization
Professionalization

• Standard working tool supporting all basic business processes for the entire MB dealer network
• Optimize dealer network control & steering through standard reports and quickly accessible data
• Enable the dealers’ management & staff to sufficiently operate day-to-day business

33 Improved
Improved Data
Data Basis
Basis for
for Management
Management Decisions
Decisions

• Provide accurate & flexibly combined business data for dealer’s top & middle management
• Centralize vital customer & vehicle information to enable efficient marketing activities & CRM

Slide 3
Autoline System Modules

Vehicle Sales (Showroom) Parts Service & Warranty

Showroom Point of Sales Point of Sales
Franchise Data Stock Management Workshop Loading
Purchase Control Vega Claim / Warranty
Stock Checking Incident Management 2)
Daily Rental 2)

CRM Accounting General Functions

Customer Relationship Sales Ledger Manufacturing System 3)
Management (CRM) Purchase Ledger System Management
MPC Central Consolidated Nominal Ledger Other Interfaces
Database (CCD) Asset Register Report Generator & ad-hoc
Call Center Management
Management queries & format stationery
(CCM)
Accounts 2)

Slide 4
Autoline Business processes
Workshop loading Parts
Office Accounts

Service
Management
•Standard DMS that supports all typical business
processes of an automotive dealer Information

•Installed worldwide with 4000 installations in 30

countries for 14.000 dealersites with app. 70.000
users
CRM

•Recommended by: Vehicle System

Rental Management
Vehicle Sales &
Administration Showroom

•Additionally used by:

Slide 5
THANK YOU!

Slide 13