Agenda

1. Company Overview
2. Product and Equipment Range
3. Project Strategy and Capability to deliver
4. Corporate & Social Responsibility
5. Health, Safety & Welfare
6. Current and Future Technologies and Continuous Improvement
7. Environmental and Sustainability Solutions
8. Carbon Footprint
9. Health and Safety
10. Staff Training and Development
11. Finance and Commercials
12. Information Security
13. Health and Wellbeing
14. Technology
 Emergency Response
• Emergency Spill Response
• Emergency Tankering Works
• Emergency Drainage Works
• Emergency Flood Response
• Fire Water Removal
Equipment Range
Tankers Industrial Services Plant
6000g Tankers & Tractor Units RIGID & Artie DISAB Molex Pumps
4000g Tankers Remote Jetting Reel Specialist Jetting Nozzles
3000g Tankers Remote Gerotto Assistance Vehicles
Off-Road Tankers Robotic Tracked Dozer Welfare Vans
Storage Tanks 35m 3 - 75m 3 Spill Response Van & Hybrid Vehicles
Response Trailer Robotic Cutters
Tractors Storage Tanks
Drainage Slurry Pump
RTN Recycler Units
Cappellotto Recycler Units
Jet Vac Units
Jetting Vans

Inspection
IPEK CCTV Vans
Off-Road CCTV Inspection
CleverScan Inspection Vans
Drone Imaging and Surveying
 Quest Corporate Overview 2024
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Project Strategyand Capability

Fron, project ,inception,we e_ngagecollaboratively, working ha_ndin hand to define th.e
requirements and set clear expectcitions..

With over 100 years combined industry experience, our team brings forth unparalleled
expertise, firmly establishing ourselves as industry leaders. Our proficienGyextends to
cutting-edge trench less methods and the provision of top-tier plant hire,.ensuring not just
satisfactory but exceptional operational outcomes.

We take pride in going beyond conventional service delivery by providing comprehensive

back-end data and detailed reports. This invaluable information enables our clients to
undertake future network modelling and plan preventive maintenance with precision.

In the course of our partnership, we don't merely execute tasks; we provide detailed works
programs and regular progress updates. Our unwavering commitment lies in reliability,
ensuring that we are readily available to deliver precisely what our clients require, and when
they need it. We elevate the customer experience by prioritising a high level of service,
seamlessly extending this commitment to the point of handover.

At our core, we are driven by solutions, consistently striving to uphold and exceed our
commitments. As a result, our approach remains dynamic and adaptable, ensuring that our
clients not only receive what they expect but are also positioned for success in their future
work.
Corporate and Social Responsibility
Quest Waste Management acknowledges its corporate and social obligations to customers,
employees, shareholders, suppliers, and various stakeholders. Our commitment extends to
making positive contributions to the communities where we operate.

We believe in conducting our business ethically and transparently, fostering a positive work
environment that prioritises work-life balance and employee mental health with a focus on
providing a safe work environment for all.

Quest is committed to implementing environmentally friendly practices to reduce the

company's carbon footprint.

With a workforce comprising over 100 skilled employees, many of whom live within in close
proximity to our depots, we actively promote their involvement in community projects or
personal initiatives that hold importance for them.

Additionally, we invest in apprenticeships to ensure the future viability of the industry.

Quest actively contributes to local charities and organisations within the regions of our
depots, this includes mental health groups, hospitals, and local food banks.
Quest Corporate Overview 2024

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Spill Association •rcYBER

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SafeContractor
UVDB THE VOICE. OF THS SP•t.L Hf0U6TIIIY ESSENTIALS
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 1SO9001

QUALITY
MANAGEMENT
Quest Corporate Overview 2024

ISO 14001

ENVIRONMENTAL
MANAGEMENT
Carbon Footprint
We are taking strong action on climate change, with a commitment to reduce the company's
overall carbon emissions across all operations.

Quest Waste Management is committed to preventing decarbonisation, minimising waste from its
offices and workplaces and adopting strong environmental management practices. Quest seeks
to improve the efficiency of its use of resources by conducting activities and operations in line
with current environmental legislation and best environmental practices.

Education through training & employee engagement on environmental awareness & sustainability.

Route planning, load optimisation and vehicle maintenance along with investments in a modern
fleet, includes electric & hybrid vehicles alongside the latest technology integration allowing Quest
to monitor and analyse driving behaviours, vehicle performance and fuel consumption.

We focus on sustainable sourcing and supply chain practices, selecting suppliers with
environmentally friendly processes.

Carbon footprint assessments measure and track our environmental impact, enabling us to set
meaningful reduction targets and continuously improve our sustainability efforts.

By combining these initiatives, Quest is making significant strides in minimising its carbon
footprint and contributing to a more environmentally responsible and eco-friendly business
approach.
ISO 45001

HEALTH
& SAFETY
MANAGEMENT
Staff Training and Development
Quest Waste Management and its directors recognise the importance and benefits of
training and the development of its workforce for the sustained success and growth of the
company.

Quest's investment in staff development, and fostering a culture of continuous learning,

innovation, and adaptability are essential for today's dynamic environments.

Ongoing leading training equips employees with the knowledge and skills needed to keep up
with industry trends, technological advancements, and evolving sector demands.

Quest believes prioritising training and development demonstrates our commitment to its
employees' professional growth, leading to higher levels of job satisfaction and employee
retention.

Our skilled and motivated workforce has the ability, training and knowledge to adapt and
transition between multiple industries, improving overall performance and positioning Quest
for long-term success.
CYBER
ESSENTIALS
Health and Wellbeing
Quest prioritises health and well-being through an approach which includes various policies,
processes and practices. The company initiates this commitment with various risk assessments
which identify potential hazards and health risks. These include: physical, chemical, biological,
ergonomic, and psychosocial factors. This analysis informs targeted measures to mitigate
potential harm to employees.

Quest develops and communicates clear health and safety policies that outline the organisation's
commitment to providing a safe working environment. These policies cover aspects such as
accident prevention, emergency response procedures, and the responsibilities of both employees
and management.

Occupational health services are provided to support employees in managing stress, mental
health, and overall well-being. Regular training sessions ensure that employees are educated
about workplace hazards, safety protocols, and the significance of maintaining a healthy lifestyle.
Quest also implements ergonomic measures, including workstation design and posture training,
to enhance the physical well-being of its workforce.

Employee Assistance Programs {EAP) offer confidential counselling and support services for
mental health, stress management, and work-life balance, promoting open dialogue to reduce
stigma. A robust reporting system allows employees to report incidents, near misses, or health
concerns, with a structured incident management process in place for thorough investigation,
learning, and implementing necessary improvements to prevent recurrence.
Technology
BigChange

The BigChange job management system incorporates customer relationship management {CRM),
job scheduling, live tracking, resource management, job finance and business intelligence, in one
simple-to-use and easy-to-integrate platform. Used to record customer details such as service
histories, live quotes and ongoing jobs, the CRM is an important business tool helping Quest
improve customer service levels, win more work and have insight into its commercial activities.

Clockwatcher

Clockwatcher Elite simplifies the management of driver and vehicle tachograph data. The web-
based software allows our transport team to access everything from download history,
infringements, CPC training and ADR records to driver licence and medical details.

Samsara

Samsara's Dash Cams are aimed at reducing accidents, thwarting false claims, and lowering
operational costs. This safety solution, driven Al technology and video, offers immediate insights
for our transport team. These insights include identifying distracted driving, occurrences of abrupt
braking and acceleration, and tailgating, collectively contributing to a proactive accident
prevention approach.
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Quest Corporate Overview 2024 '
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