The Interpersonal Communication Book

Joseph A. Devito

Introduction to
Interpersonal
Communication
Chapter 1
Chapter Objectives
1.1 Identify the potential personal and professional benefits
from studying interpersonal communication.
1.2 Define interpersonal communication and explain the nature
of interpersonal communication.
1.3 Define the essential elements of interpersonal
communication including source-receiver, encoding-
decoding, messages, channels, noise, context, and ethics.
1.4 Paraphrase the principles of interpersonal communication.
Most people spend between 80 percent and 90
percent of their waking hours communicating
with others.
Why Study Interpersonal Communication
LO 1.1 Identify the potential personal and professional benefits from
studying interpersonal communication.

Personal Success
Improved relationships with family
Improved relationships with friends and lovers
Improved relationships with colleagues
Improved physical and emotional health
Professional Success
Initial interview, leading meeting, interpersonal
communication, presentation etc
Interpersonal Communication Defined
…the distinctive, transactional form of human
communication involving mutual influence,
usually for the purpose of managing
relationships.
[... bentuk tersendiri, komunikasi manusia yang
berbentuk transaksional yang melibatkan pengaruh
bersama, biasanya untuk tujuan mengurus
hubungan.]
*focuses on the uniqueness of others
(“I-Thou” Martin Buber)
 Komunikasi interpersonal adalah komunikasi yang melibatkan 2
atau lebih individu dengan menghantar mesej lisan dan mesej
bukan lisan untuk tujuan tertentu.
VIEWPOINTS
Partner Communication
The Nature of Interpersonal
Communication
LO 1.2 Define interpersonal communication and explain the nature of
interpersonal communication.

Interpersonal Communication Involves

Interdependent Individuals
Interpersonal Communication Is Inherently
Relational
Interpersonal Communication Exists on a
Continuum
VIEWPOINTS
Interpersonal Metaphors
An Interpersonal Continuum
The Nature of Interpersonal
Communication
Interpersonal Communication Involves Verbal
and Nonverbal Messages
Interpersonal Communication Takes Place in
Varied Forms
Interpersonal Communication Involves Choices
VIEWPOINTS
Blogs, etc
Elements of Interpersonal
Communication
LO 1.3 Define the essential elements of interpersonal communication
including source-receiver, encoding-decoding, messages,
channels, noise, context, and ethics.

Source-Receiver
Interpersonal competence
Encoding-Decoding
Code switching
A Model of Interpersonal Communication
VIEWPOINTS
On Screen Competence
Elements of Interpersonal
Communication
Messages
Feedback Messages
Feedforward Messages
Channel
Elements of Interpersonal
Communication
Noise
Physical
Physiological
Psychological
Semantic
VIEWPOINTS
Feedback and Relationships
VIEWPOINTS
Signal and Noise Online
Elements of Interpersonal Communication
Elements of Interpersonal
Communication
Context
Physical Dimension
Temporal Dimension
Social-Psychological Dimension
Cultural Dimension
Ethics
Principles of Interpersonal
Communication
LO 1.4 Paraphrase (menjelaskan dengan kata-kata lain) the principles
of interpersonal communication.

Interpersonal Communication Is a Transactional

Process
Interpersonal communication is a process
Elements are interdependent
Mutual influence
The Linear and Transactional Views of
Interpersonal Communication
Traditional and Social Media
Principles of Interpersonal
Communication
Interpersonal Communication Serves a Variety
of Purposes
To Learn
To Relate
To Influence
To Play
To Help
VIEWPOINTS
Relationship Ambiguity (kekaburan/
ketidakpastian)
Principles of Interpersonal
Communication
Interpersonal Communication Is Ambiguous
(kabur / tidak tentu)
Interpersonal Relationships May Be
Symmetrical or Complementary
Interpersonal Communication Refers to Content
and Relationship
Interpersonal Communication Is a Series of
Punctuated Events
VIEWPOINTS
Social Media, Content, and Relationship
Punctuation
and the
Sequence of
Events
Principles of Interpersonal
Communication
Interpersonal Communication Is Inevitable,
Irreversible, and Unrepeatable
Inevitability (keadaan yang tidak dapat dielakkan)
Irreversibility (tidak dapat diubah lagi)
Unrepeatability (tidak boleh berulang)
Interpersonal Communication
Competence

 Become knowledgeable, skilled, and

motivated
 Become other-oriented
- Egocentric communicator
- Ethics

Copyright © 2014, 2011, 2008 Pearson

Education, Inc. All rights reserved.
CONTOH SOALAN FINAL UTM
(UTM Nov 2018, Bhg. B no. Soalan 1)
Give and explain the model of interpersonal
communication
(Berikan dan jelaskan model komunikasi
interpersonal). (10 markah)

(UTM Mac/April 2017, Bhg. A, no. Soalan 2)

Explain three (3) reasons why it is useful to
study interpersonal communication?
(6 markah)
(Mac/April 2017, Bhg, A, no. Soalan)
What are the five (5) principles of
interpersonal communication.
(5 markah)

(UTM Okt/Nov 2017, Bhg. A, no. Soalan 1)

Define interpersonal communication and
explain two (2) natures of interpersonal
communication.
(5 markah)
(UTM Okt/Nov 2017, no soalan 2)
What are the six (6) elements of interpersonal
communication.
(5 markah)

(UTM April 2018, no. Soalan 1)

Write a brief note on interpersonal
communications principles.
(6 markah)