Unit 1.

1
1. What are the primary resource knowledge workers use to make
decisions?
- Human resources and weather information
- Accounting and weather information
- Information and intuition
2. What type of analytics would take past purchasing data as inputs into a
model and then recommend the best strategy for maximizing revenue?
- Predictive analytics
- Descriptive analytics
- Prescriptive analytics
3. What typo of data includes satellite image, scientific atmosphere data,
and radar data?
Human-generated structured data
Machine-generated structure data
Structured data

4. What are the human structural and recorded resources available to the
organization?
- Knowledge assets
- Knowledge workers
- knowledge facilitations

5. What is a segment of a company representing a specific business

function?
Business unit
Knowledge facilitator
Business intelligence
Information age

6. What occurs when one business unit is unable to freely communicate

with other business unit, making it difficult or impossible for organizations
to work cross-functionality?
Data silo
Systems thinking
Organization
Department

7. What is the ability for data to be collected, analyzed, and accessible to all
users the average end user)?
Productivity
Systems thinking
Data democratization
Business unit

8. What is a collection of parts that link to achieve a common purpose?

 Goods
Production
Systems
Services

9. What are the material items or products that costumers will buy ti satisfy
a want or need?
Outputs
Goods
Inputs
Services

10. What are tasks performed by people that costumers will buy to satisfy a
want or need?
Production
Goods
Services
Systems

11. What is the process where a business takes their material and processes
them or converts then into a finished product?
Services
Goods
Systems
Production

12. Productivity is the ___________________ at which goods and services

are produced based upon total output given total inputs
Rate
Output
Input
Process

13. What is a way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs while continuously
gathering feedback on each part?
Production process
Business intelligence
System thinking

14. What is the information that returns to its original transmitter (input,
transform, or output) and modifies the transmitter´s actions?
Systems
Productivity
Feedback
15. Management ________________ system is a business function, like
accounting and human resources, which moves information about
people, products, ans processes across the company to facilitate
decision making and problem solving
Innovation
Information
Intelligence

16. The person responsible for (1) overseeing all uses of MIS and, (2)
ensuring MIS strategically aligns with business goals and objectives is
the chief ______________ officer
Security
Knowledge
Information
Privacy

17. Who is responsible for determining the types of information the

enterprise will capture, retain analyze, and share, regardless of the
system used to do so?
Chief data officer
Chief knowledge officer
Chief technology officer
Chief privacy officer

18. The person responsible for ensuring the speed, accuracy, availability,
and reliability of the MIS is the chief ______________ officer
Technology
Knowledge
Information
Security

19. The person responsible for ensuring the security of business systems
and developing strategies and safeguards against attacks and hackers,
and viruses is the chief _____________ officer
Technology
Knowledge
Privacy
Security

20. Who is responsible for connecting, maintaining, and distributing

company knowledge (please use the acronym)
CPO
CKO
CTO
CSO
21. What is the difference between existing MIS workplace knowledge
required to fulfil the business goals and strategies?
Incorrect information
Chief information office
MIS skills gap
Inaccurate facts

22. In the _______________ age, infinite quantities of facts are widely

available to anyone who can use a computer
Information
Intelligence
People
Knowledge

23. What are the raw facts that described the characteristics of an event of
object?
Digital
Data
Knowledge
Variables

24. What includes input data, clickstream data, or gaming data

Unstructured data
Human-generated data
Human-generated unstructured data

25. What is a data converted into a meaningful and useful context?

Business intelligence
Knowledge
Information
Facts

26. What uses techniques that describe past performance and history?
Descriptive analytics
Prescriptive analytics
Diagnostic analytics
Predictive analytics

27. What is the confirmation or validation of an event or object?

Fact
Internet of things
Machine-to-machine
Information age

28. The internet of thins (lot) is a world where interconnected, internet-enable

devices or thing can collect and share __________________ without
human intervention
 Knowledge
Things
Data

29. What refers to devices that connect directly to other devices?

Machine to machine (M2M)
Management information systems
Information age

30. What is the collection of large, complex data sets, including structured
data, which cannot be analyzed using traditional database methods and
tools?
Dynamic report
Big data
Static report
Snapshot

31. What is a defined length type, and format and includes numbers, dates,
or strings such as Customer address?
Structured data
Snapshot
Unstructured data
Report

32. What is created by a machine without human intervention?

Dynamic report
Unstructured data
Big data
Machine-generated data

33. What type of Data include text messages, social media Data, and e-
mail?
Machine-generated data
Structured data
Human-generated unstructured data

34. What is a view of data at a particular moment in time?

Dynamic report
Snapshot
Static report

35. How will a business estimate the impact on profits from increases or
decreases in costs?
By knowledge workers
By soliciting feedback
By changing variables
36. A variable is a data characteristic that stands for a value that changes or
varies over _____________
Process
Business
Time

37. What is a document containing data organized in a table, matrix or

graphical format allowing users to easily comprehend and understand
information?
Report
Knowledge
Facts
Information

38. What is created once based on data does not change?

Static report
Dynamic report
Data report

39. What collects queries and consumes organizational data to uncover

patterns and provide insights for strategic business decision making?
Information analyst
Data specialist
Data analyst
Information specialist

40. What is the science of fact-based decision making?

Information
Variable
Fact
Analytics

41. What is the scientific process of transforming data into insight for making
better decisions?
Business knowledge
Business intelligence
Business analytics
Business facts

42. Who extracts knowledge data by performing statistical analytics, data

mining, and advance analytics on big data to identify trends, market
changes and other relevant information?
Knowledge worker
Knowledge facilitator
Data officer
Data scientist
43. What includes the skills, experience, and expertise, coupled with
information and intelligence, that creates a person´s intellectual
resources?
Information
Knowledge
Facts data

44. __________ workers are individuals valued for their ability to interpret
and analyze information
Process
Business
Knowledge
Facts

Unit 1.2

1. What is a leadership plan that achieves a specific set of goals?

Business strategy
First-mover advantage
Competitive intelligence
Competitive advantage

2. What is the process of gathering information about the competitive

advantage, including competitor´s plans, activities and products, to
improve a company´s ability to succeed?
Loyalty program
Competitive advantage
Firs-mover advantage
Competitive advantage

3. What characteristic is high when there are many alternatives to a

product or a service and low when there are few alternatives from
which to choose?
Supplier power
Rivalry of existing components
Threat of substitute products or services
Threat of new entrants

4. What digitazes work across primary and supporting activities?

Porter´s three generic strategies
Loyalty programs
Support value activities
Digital value chain

5. Who is a person or group that has an interest or concern in an

organization?
 Knowledge worker
Stakeholder
Business analyst
Chief information officer

6. What is a feature of a product or service on which costumers place a

greater value than they do on similar offerings from competitors?
Competitive advantage
First-mover advantage
Competitive intelligence

7. What occurs when a company can significantly increase its market

share by being first with a new competitive advantage?
Competitive intelligence
Business strategy
Loyalty program
First-mover advantage

8. If buyer power is __________, costumers can force a company and

its competitors to compete on price, which typically drives prices
down.
High
Low

9. What is the ability of buyers to affect the price they must pay for an
item?
Supplier power
Threat of substitute product
Threat of new entrants
Buyer power
Rivalry among competitors

10. What are costs that make costumers reluctant to switch to another
product or service?
Supplier costs
Switching costs
Production costs
Competitive costs

11. What rewards costumers based on their spending?

Supplier programs
Loyalty programs
Supply chain
Switching costs
12. What evaluates an organization´s strengths, weaknesses,
opportunities, and threats to identify significant influences that work
for or against business strategies?
SWOT analysis
Value chains
The three generic stages
The five force model

13. What consists of all parties involved, directly or indirectly, in obtaining

raw materials of a product?
Loyalty programs
Switching costs
Supply chain

14. What is the suppliers¨ ability to influence the prices they charge for
supplies (including materials, labor, and services?
Supplier power
Threat of substitute products or services
Buyer power
Rivalry among existing competitors
Threat of new entrants

15. What is high when it is easy for new competitors to enter a market
and low when there a re significant entry barriers to joining a market?
Rivalry among existing competitors
Supplier power
Buyer power
Threat of substitute products or services
Threat of new entrants

16. An ____________ entry barrier is a feature of a product or service

that costumers have come to expect and entering competitors must
offer the same survival
Walk-thru
Entry
Switch
Close

17. What is high when competition is fierce in a market and low when
competitors are more complacent?
Threat of new entrants
Supplier powers
Threat of substitute products or services
Buyer power
Rivalry among existing competitors
18. What occurs when a company develops unique differences in its
products or services with the intent to influence demand?
Loyalty programs
Entry barriers
Product differentiation
Switching costs

19. What is standardized set of activities that accomplish a specific task,

such a processing costumer´s order?
Porter´s five forces
Business process
Generic strategy
Value change analysis

20. What acquires raw materials to manufacture, deliver, market, sell,

and provide after-sales services?
Cost leadership value activities
Primary value activities
Support value activities

21. What includes firm infrastructure, human resource management,

technology development, and procurement?
Cost leadership value activities
Primary value activities
Support value activities

Unit 2.1

1. What details every solution possible, including ideas that seem

farfetched?
Solution implementation
Solution selection
Solution test
Solution generation

2. What evaluates solutions in terms of feasibility, suitability, and

acceptability?
Solution implementation
Solution selection
Solution test
Solution generation

3. In this level employees are continuously evaluating company

operations to hone the firm´s abilities to identify, adapt to, and
leverage change
Strategic level
 Managerial level
Operation level

4. In this level managers develop overall business strategies, goals,

and objectives as a part of the company´s plan.
Strategic level
Managerial level
Operation level

5. A process of continuously measuring system results, comparing

those results to optimal systems performance
KPI
Benchmarking
Efficiency metrics
Effectiveness metrics

6. Measures the impact MIS has on business processes end

activities, including customer satisfaction and costumer
conversation rates.
KPI
Benchmarking
Efficiency metrics
Effectiveness metrics

7. Measures the performance of MIS itself, such as throughput,

transaction speed, and system availability.
KPI
Benchmarking
Efficiency metrics
Effectiveness metrics

8. A computer-simulated environment that can be a simulation of the

real world or an imaginary world.
Augmented reality
Virtual reality
Machine learning
Artificial intelligence

9. Simulates human intelligence such as the ability to reason and

learn.
Augmented reality
Virtual reality
Machine learning
Artificial intelligence

10. A type of artificial learning that enables computers to both

understand concept in the environment, and also to learn.
 Augmented reality
Virtual reality
Machine learning
Artificial intelligence

11. The viewing of the physical world with computer-generated layers

of information added to it.
Augmented reality
Virtual reality
Machine learning
Artificial intelligence

12. Encompasses all of the information contained within a single

business process or unit of work, an its primary purpose is to
support the performing of daily operational or structured decisions.
Transactional processing system
Online transaction processing
Transactional information
Analytical information

13. Encompasses all organizational information, and its primary

purpose is to support the managerial analysis or semi structured
decision.
Transactional processing system
Online transaction processing
Transactional information
Analytical information

Unit 2.2

1. Business processes, such as manufacturing goods, selling

products, and providing service, that make up the primary
activities in a value chain.
Static process
Dynamic process
Core processes

2. Uses a systematic approach in an attempt to improve business

effectiveness and efficiency continuously.
Static process
Dynamic process
Core processes

3. Continuously changing; provides business solutions to ever-

changing business operations.
Static process
 Dynamic process
Core processes

4. Is the activity of creating a detail flow chart or process maps of

a work process showing its inputs, tasks, and activities, in an
structured sequence.
Mapping
Digitalization
Workflow

5. The automation of existing manual and paper-based

processes and workflows to a digital format
Mapping
Digitalization
Workflow

6. Includes the tasks, activities, and responsibilities required to

execute each step in a business process.
Mapping
Digitalization
Workflow

7. Improves business process efficiencies by simplifying or

eliminating unnecessary steps.
Redundancy
Bottleneck
Streamlining

8. Occurs when resources reach full capacity and cannot handle

any additional demands.
Redundancy
Bottleneck
Streamlining

9. Occurs when a task or activity is unnecessary repeated.

Redundancy
Bottleneck
Streamlining

10. Analysis and redesign of workflow within and between

enterprises
Strategic business process
Business process reengineering
Automation
11. The process of computerizing manual tasks, making them
more efficient an effective, and dramatically lowering
operational costs.
Strategic business process
Business process reengineering
Automation

12. Dynamic, nonroutine, long-term business process such as

financial planning, expansion strategies, and stakeholder
interactions
Strategic business process
Business process reengineering
Automation

Unit 3.1

1. A new way of doing things usually does not meet the needs
of existing costumers
Sustaining technologies
Disruptive technologies
Innovator’s dilemma

2. Discuss hoe stablished companies can take advantage of

disruptive technologies without hindering existing
relationship with customers, partners and stakeholders.
Sustaining technologies
Disruptive technologies
Innovator’s dilemma

3. Produces an improved product costumers are eager to buy

Sustaining technologies
Disruptive technologies
Innovator’s dilemma

4. It is a massive network that connect computers all over the

world and allow them to communicate with one another.
World wide web
Internet
Web browser

5. Allows users to access the WWW

World wide web
Internet
Web browser
6. Provides access to Internet information through documents
including texts, graphics, audio, and video files that use a
special formatting language called HMTL

7. Buying and selling of goods and services over the internet

Paradigm shift
E commerce
E business

8. Occurs when a new radical form of business enters the

market that reshapes the way companies and organization
behave
Paradigm shift
E commerce
E business

9. Includes commerce along with all activities relates to

internal and external business operations
Paradigm shift
E commerce
E business

10. Occurs when a company knows enough about customer´s

likes and dislikes that it can fashion offers more likely to It is
the ability appeal to that person
Mass communication
Personalization
Information reach

11. Measures the number of people a firm can communicate

with all over the world
Mass communication
Personalization
Information reach

12. It is the ability of an organization to tailor its products or

services to the costumer´s specifications
Mass communication
Personalization
Information reach

13. It is the exchange of digital messages over the internet

Email
Hitbots
Search engine
14. It is a website finder that finds other pages based on
keyword matching similar to Google
Email
Hitbots
Search engine

15. Create the illusion that a large number of potential

customers are clicking the advertiser´s links
Email
Hitbots
Search engine

Unit 3.2

1. Ebusiness model where companies build, market, sell,

and ship their products themselves, without relaying on
traditional stores or intermediaries
Knowledge management system
Collaboration system
Reputation system

2. Tools that support the work of teams or groups by

facilitating the sharing and flow of information
Knowledge management system
Collaboration system
Reputation system

3. Buyers post feedback on sellers

Knowledge management system
Collaboration system
Reputation system

4. Websites that rely on user participation and user-

contributes content
Social network
Asynchronous communication
Synchronous communication
Social media

5. Communication that occurs at the sane time, such as

am IM or chat
Social network
Asynchronous communication
Synchronous communication
Social media
6. Communication such as an email, in which the message
and the response do not occur at the same time
Social network
Asynchronous communication
Synchronous communication
Social media

7. An application that connects people by matching profile

information
Social network
Asynchronous communication
Synchronous communication
Social media