ABOUT US.

Smart work refers to the approach of working efficiently and effectively to achieve desired results. It
involves using innovative and strategic methods to optimize productivity and output, often by
leveraging technology, automation, and streamlined processes. Smart work emphasizes prioritizing
tasks, focusing on high-impact activities, and finding ways to work smarter, not harder.

In contrast to hard work, which often implies putting in long hours and effort without necessarily
maximizing productivity, smart work involves working intelligently and making the most of available
resources. It also involves being adaptable and open to new ideas and approaches that can lead to
improved outcomes. Ultimately, smart work aims to achieve better results with less effort and time.

ENERGIZED.

hospitality industry refers to the current state of the hospitality industry, which is experiencing a
renewed sense of excitement and growth. The industry includes businesses such as hotels,
restaurants, bars, and other establishments that provide food, lodging, and entertainment services.

Several factors are contributing to the energized hospitality industry, including the growing demand
for travel and tourism, the rise of new technologies and platforms that are transforming the way
people book and experience hospitality services, and the increasing focus on customer experience
and personalization.

The COVID-19 pandemic has also had a significant impact on the hospitality industry, forcing
businesses to adapt and innovate to meet changing customer needs. Many businesses have
implemented new safety protocols and technologies, such as contactless check-in and ordering, to
provide a safer and more convenient experience for customers.

Overall, the energized hospitality industry is characterized by a focus on innovation, creativity, and
customer-centricity, as businesses strive to meet the evolving needs and expectations of their
customers and stay competitive in a rapidly changing market.

Being as Hospitality Consultant

Rajiv Wilson
Executive chef
General Manager of the Hotel
As hospitality consultant is a professional who provides expert advice and guidance to businesses in
the hospitality industry, such as hotels, restaurants, resorts, and event planning companies. Their
role is to help these businesses improve their operations, increase customer satisfaction, and
maximize profitability.

I have more than 28yrs of Experience in Industry, form top to bottom, and every plate of segment,
18yrs experience of, as Executive chef & 5yrs as a General Manager, 3yrs as a “consultant”
We are Professional’s work together, as a Team member
Team Member’s are “Food & Beverage Manager/ Executive Chef’s/ Sous Chef’s/ CA/ IT/
General Manager/ Accounts Head/ Legal Head as well as.
Hospitality consultants may offer a range of services, including:

Strategic planning: They help businesses develop long-term plans and goals to achieve success in the
competitive hospitality industry.

Marketing and branding: Consultants assist with creating effective marketing strategies, developing
brand identities, and implementing promotional campaigns to attract and retain customers.

Operations management: They assess and optimize various aspects of a business's operations, such
as staffing, inventory management, and customer service processes, to ensure efficiency and
customer satisfaction.

Financial analysis: Consultants analyze financial data and provide recommendations on pricing
strategies, revenue management, cost control, and budgeting to improve profitability.

Training and development: They provide training programs and workshops to enhance the skills and
knowledge of hospitality staff, including customer service training, leadership development, and
operational best practices.

Quality assurance: Consultants conduct audits and evaluations to ensure businesses meet industry
standards and regulations, and identify areas for improvement.

Technology integration: They assist businesses in implementing and optimizing technology solutions,
such as property management systems, online booking platforms, and customer relationship
management software.

Hospitality consultants typically have extensive experience and expertise in the hospitality industry,
often having worked in various management positions within hotels, restaurants, or other hospitality
businesses. They stay updated on industry trends and best practices to provide the most relevant
and effective advice to their clients.

OUR MODULE.

A hospitality business model refers to the framework and strategy that a hospitality business uses to
generate revenue and deliver value to its customers. The model encompasses various aspects of the
business, including its target market, value proposition, revenue streams, cost structure, and key
activities.

Consultant to any Specializing Concept of Project

Hotel/ Resort/ Club
Rooms/ Bar/ Restaurant/ Pub/ Disco Bar/ Sports Bar/Open Terrace/ Live Bar/ Swimming Pool.
And any of Best Concept are welcome

A hospitality project is a specific initiative or development within the hospitality industry, such as a
hotel, resort, restaurant, or event space. The project involves planning, designing, building, and
managing a facility or service that provides hospitality services to customers.
Here are some common elements of a hospitality project:
Concept Development: Defining the overall concept, theme, and target market for the project, based
on market research and customer insights.
Feasibility Study:
Conducting a thorough analysis of the project's financial, operational, and market feasibility to
determine its viability and profitability.
Design and Construction:
Developing architectural plans, interior design, and construction plans for the facility, ensuring
compliance with local regulations and standards.
Operations and Management:
Establishing operational procedures, staffing, and management systems to ensure the smooth and
efficient running of the facility or service.
Marketing and Sales:
Creating a marketing and sales plan to promote the project and attract customers, including
branding, advertising, and sales strategies.
Customer Experience:
Focusing on providing exceptional customer service and experience, including personalized services,
amenities, and activities.
Sustainability:
Incorporating sustainable practices and technologies into the project's design and operations, such
as energy-efficient systems, waste reduction, and eco-friendly materials.
By successfully executing a hospitality project, businesses can create a unique and memorable
experience for their customers, generate revenue, and contribute to the growth and sustainability of
the hospitality industry.

WORK STRATEGY
ONE TO ONE “Meeting can build a healthy relationship”, well necessary to understand the
requirement and project details, with direct to “MD/ OWNER” of the Property/ Project.
Next face will all Team members together make a Floor Plan and Execute Plan, with many Check Lists,
Of the Project.

“Meeting and Execution will work together, and monitor person only can monitor and checked by
day check list.

Module and Strategy of work, can only possible If the project details can explore from the client
Maximum detail minimum risk.

Hospitality consultants work with businesses in the hospitality industry to provide expertise,
guidance, and strategic advice to help them improve operations, enhance guest experiences, and
achieve their business goals. Here are some key components of a hospitality consultant's work
strategy:

Needs Assessment:
Consultants begin by conducting a thorough assessment of the client's needs, challenges, and
opportunities. This may involve analyzing operational processes, customer feedback, financial
performance, and market trends.
Goal Setting:
Collaborating with the client to establish clear and achievable goals, which may include improving
customer satisfaction, increasing revenue, optimizing operational efficiency, or expanding into new
markets.
Data Analysis:
Utilizing data analytics to identify trends, patterns, and areas for improvement. This may involve
analyzing sales data, customer feedback, online reviews, and operational metrics to gain insights into
the client's performance.
Strategic Planning:
Developing a customized strategic plan tailored to the client's specific needs and goals. This plan may
encompass areas such as marketing, operations, customer service, revenue management, and
sustainability.
Process Improvement:
Identifying inefficiencies and bottlenecks in operational processes and recommending improvements
to streamline operations, reduce costs, and enhance productivity.
Training and Development:
Providing training programs and workshops for staff to improve their skills, enhance customer
service, and align with the client's strategic objectives.
Technology Integration:
Advising on the implementation of technology solutions, such as property management systems,
customer relationship management software, and digital marketing tools to improve efficiency and
guest experiences.
Market Research and Competitive Analysis:
Conducting market research and competitive analysis to identify market trends, benchmark the
client's performance against competitors, and uncover opportunities for differentiation.
Ongoing Support:
Offering ongoing support and guidance to help the client implement and sustain the recommended
strategies, as well as monitoring progress and making adjustments as needed.
Measurement and Evaluation:
Establishing key performance indicators (KPIs) and metrics to measure the impact of the
implemented strategies and evaluate the success of the consultant's recommendations.
By employing a comprehensive work strategy, hospitality consultants can help businesses in the
industry address challenges, capitalize on opportunities, and ultimately achieve sustainable growth
and success.
OUR SERVICES

HOSPITALITY

ADMINISTRATION
Hotel administration refers to the management and operation of a hotel or hospitality establishment.
This includes overseeing the day-to-day operations, such as front desk management, housekeeping,
food and beverage services, and maintenance. Hotel administration also involves managing staff,
creating and implementing policies and procedures, budgeting and financial management, marketing
and sales, and ensuring guest satisfaction. The goal of hotel administration is to provide a high level
of service and hospitality to guests while maintaining efficient and profitable operations.

SERVICE & OPERATIONS

Hotel operations refer to the various activities and tasks involved in running a hotel or hospitality
establishment. This includes managing guest services, housekeeping, food and beverage services,
maintenance, sales and marketing, and administrative tasks such as accounting and human
resources. Hotel operations also involve managing staff, ensuring compliance with regulations and
safety standards, maintaining facilities and equipment, and providing a high level of customer service
to guests. The goal of hotel operations is to create a positive guest experience, maximize revenue,
and maintain efficient and effective operations.

FOOD
Hotel food refers to the dining options and culinary offerings provided by a hotel to its guests. This
can include a range of food and beverage services such as on-site restaurants, room service, bars,
cafes, and catering for events and conferences. The food offered by hotels can vary widely, from
casual dining to fine dining, and may cater to different cuisines and dietary preferences. Hotel food is
an important aspect of the overall guest experience, and many hotels strive to offer high-quality,
diverse, and appealing dining options to enhance the stay of their guests.

FRONT OFFICE
The hotel front office is a crucial part of the hotel's operations, serving as the main point of contact
for guests. It typically includes the reception area, reservation desk, concierge, and other guest
service areas. The front office staff are responsible for a range of tasks, including guest check-in and
check-out, managing reservations, providing information and assistance to guests, handling guest
inquiries and requests, and ensuring a smooth and efficient arrival and departure process.

In addition to guest-facing responsibilities, the front office also plays a key role in coordinating with
other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure
that guest needs are met and that the hotel operates smoothly. The front office is often considered
the "nerve center" of the hotel, as it is where guests form their first and last impressions of their stay,
making it a critical area for delivering exceptional customer service.
ACCOUNTS

Hotel accounts refer to the financial records and transactions related to the operation of a hotel. This
includes all financial activities such as revenue from room bookings, food and beverage sales, and
other services, as well as expenses such as payroll, utilities, maintenance, and supplies.

The accounting department in a hotel is responsible for maintaining accurate and up-to-date records
of all financial transactions, preparing financial statements, managing payroll, handling accounts
payable and receivable, and ensuring compliance with tax and regulatory requirements. Additionally,
the accounting department may also be involved in budgeting, financial planning, and forecasting to
help the hotel management make informed decisions about the financial health of the business.

Effective management of hotel accounts is critical for the overall success of the hotel, as it provides
insights into the financial performance and helps in making strategic decisions to improve
profitability and efficiency.

LEGAL & COMPLIANCES

Hotel legal and compliance refers to the set of laws, regulations, and standards that hotels must
adhere to in order to operate within the boundaries of the law and maintain ethical business
practices. This includes a wide range of legal and regulatory requirements at the local, state, and
federal levels, as well as industry-specific standards.
Some key areas of legal and compliance considerations for hotels include:
Licensing and permits: Ensuring that the hotel has obtained all necessary licenses and permits to
operate, including business licenses, health permits, alcohol licenses, and occupancy permits.
Employment laws: Compliance with labor laws, including fair employment practices, minimum wage
requirements, and workplace safety regulations.
Health and safety regulations: Adhering to health and safety standards for food handling, fire safety,
building codes, and emergency preparedness.
Data protection and privacy: Protecting guest information and complying with data privacy laws,
such as the General Data Protection Regulation (GDPR) in the European Union or the Health
Insurance Portability and Accountability Act (HIPAA) in the United States.
Contractual agreements: Ensuring that the hotel's contracts with vendors, suppliers, and service
providers are legally sound and in compliance with relevant laws.
Consumer protection: Adhering to consumer protection laws, including fair advertising practices,
consumer rights, and dispute resolution mechanisms.
Hotels typically have a legal and compliance team or work with legal advisors to ensure that they are
aware of and compliant with all relevant laws and regulations. Non-compliance with legal and
regulatory requirements can result in legal disputes, fines, or damage to the hotel's reputation, so it
is essential for hotels to prioritize legal and compliance matters.
ANALLYSIS & REPORTS
Hotel analysis and reports involve the systematic evaluation of various aspects of a hotel's
performance, operations, and market position. These analyses and reports are crucial for decision-
making, strategic planning, and performance improvement. Some common types of hotel analysis
and reports include:
Financial analysis:
This involves reviewing revenue, expenses, profitability, and financial trends to assess the hotel's
financial health. Financial reports may include income statements, balance sheets, and cash flow
statements.
Market analysis:
This involves studying the hotel's competitive landscape, market trends, demand patterns, and
customer preferences. Market reports may include data on occupancy rates, average daily rates, and
market share.
Guest satisfaction analysis:
This involves analyzing guest feedback, reviews, and satisfaction scores to identify areas for
improvement and maintain high service standards.
Sales and marketing analysis:
This includes evaluating the effectiveness of sales and marketing strategies, analyzing booking
patterns, and assessing the return on investment for marketing initiatives.
Operational performance analysis:
This involves assessing the efficiency and effectiveness of hotel operations, including housekeeping,
food and beverage, front desk, and maintenance.
SWOT analysis:
This strategic analysis evaluates the hotel's strengths, weaknesses, opportunities, and threats to
inform strategic planning and decision-making.
These analyses and reports are typically prepared by the hotel's management team, financial
analysts, market research firms, or consulting agencies. The findings and insights from these reports
are used to identify areas for improvement, capitalize on opportunities, address challenges, and
make informed decisions to enhance the hotel's performance and competitiveness.

STATIONARY & PRINTING

Stationery and printing are essential for hotels to maintain a professional and cohesive brand image
and to provide necessary information to guests. Here are some common items related to hotel
stationery and printing:

Business cards: These are used by hotel staff, including front desk personnel, concierge, and
management, to provide contact information to guests and business partners.

Letterheads: Hotels use custom letterheads for official correspondence, including letters, memos,
and invoices, to reinforce their brand identity.

Envelopes: Customized envelopes with the hotel's logo and contact information are used for mailing
documents and promotional materials.

Notepads: Branded notepads are placed in guest rooms for guests to use, and they often include the
hotel's logo and contact details.

Brochures and promotional materials: Hotels use printed materials to showcase their amenities,
services, and special offers for guests. These materials are often displayed at the front desk or in
guest rooms.
Menus: In restaurants and room service, printed menus are essential for guests to review food and
beverage options.

Signage: Hotels use printed signs for wayfinding, room numbers, directional signs, safety instructions,
and promotional displays.

In addition to these items, hotels may also require printing services for operational needs, such as
printing staff schedules, event posters, promotional materials, and informational signage.

Hotels may work with printing companies or have in-house printing facilities to produce these
materials. It's important for hotels to ensure that their printed materials are of high quality and
aligned with the hotel's branding and design standards.

INVENTORY MANAGEMENT
Hotel inventory management involves the oversight and control of all physical assets and supplies
within a hotel. This includes everything from linens and toiletries to furniture, fixtures, and
equipment. Effective inventory management is crucial for ensuring that the hotel has the right items
in the right quantities to meet guest needs, maintain operations, and control costs. Here are key
aspects of hotel inventory management:

Procurement: Identifying suppliers, negotiating contracts, and ordering inventory items, such as
linens, guest amenities, cleaning supplies, and operational equipment.

Stock control: Monitoring inventory levels, tracking usage patterns, and establishing par levels to
avoid stockouts and overstocking.

Quality control: Ensuring that all inventory items meet quality standards and are in good condition
for guest use.

Storage and organization: Properly storing and organizing inventory items to optimize space and
facilitate easy access for staff.

Inventory tracking: Using inventory management systems or software to track inventory levels,
monitor usage, and generate reports on inventory performance.

Replenishment: Establishing reorder points and managing the replenishment process to ensure that
essential items are always available.

Cost control: Analyzing inventory costs, identifying cost-saving opportunities, and minimizing waste
and losses.

Effective inventory management helps hotels to minimize stockouts, reduce excess inventory, control
costs, and deliver a seamless guest experience. Many hotels use specialized inventory management
software to streamline these processes and gain better visibility into their inventory levels and usage
patterns. Additionally, regular audits and reviews of inventory practices help to identify areas for
improvement and ensure efficient management of hotel inventory.

OTA
ONLINE TRAVEL AGANCY
Hotel OTA (Online Travel Agency) management involves the strategic management of relationships
with online travel agencies to maximize the hotel's online visibility, bookings, and revenue. OTAs are
third-party platforms where hotels can list their rooms for sale, reaching a wide audience of potential
guests. Here are key aspects of hotel OTA management:

OTA selection: Identifying and selecting the most relevant and effective OTAs for the hotel's target
market and guest demographics. This involves considering factors such as commission rates, reach,
and the OTA's customer base.

Contract negotiation: Negotiating terms, including commission rates, room allocation, and
promotional opportunities, with OTAs to ensure a mutually beneficial partnership.

Rate and inventory management: Managing room rates, availability, and restrictions across multiple
OTAs to optimize revenue and prevent overbooking.

Content optimization: Ensuring that the hotel's listing on each OTA platform is accurate, appealing,
and up to date with high-quality images, detailed descriptions, and amenities to attract potential
guests.

Performance analysis: Tracking and analyzing the hotel's performance on each OTA, including
booking trends, revenue generated, and return on investment, to make informed decisions.

Channel management: Using channel management software to efficiently distribute inventory and
rates across multiple OTAs, central reservation systems, and the hotel's own website.

Marketing and promotions: Collaborating with OTAs on promotional campaigns, special offers, and
marketing initiatives to increase the hotel's visibility and attract more bookings.

Effective OTA management is essential for hotels to maximize their online presence, reach a broader
audience, and drive bookings through these important distribution channels. It requires ongoing
monitoring, analysis, and optimization to ensure that the hotel's presence on OTAs aligns with its
overall revenue and distribution strategy.

Brand adds.

Brand ads are advertisements that aim to promote and raise awareness of a particular brand. They
are designed to create a positive impression of the brand in the mind of the consumer and to
differentiate it from its competitors. Brand ads typically focus on building brand recognition, brand
loyalty, and brand equity. They can take many forms, including television commercials, print ads,
digital ads, social media ads, and outdoor ads. The goal of brand ads is to create a lasting impression
in the minds of consumers, so they remember the brand when they are ready to make a purchase.

HOME
WELCOME TO THE SMART WORK (SMART WORLD)
There are still many people that need help to use the internet and learn essential digital skills. Digital
Mentors support people to build their confidence and skills to use digital technology. Being a Digital
Mentor is about inspiring people to try using digital technology and supporting them through their
first steps using computers, mobile devices and the internet.

VIDEO CAN MOVE BEHIND THE TEXT

YOU TAKE DECISION TODAY, “WILL DEFINE YOUR TOMMOROW”

OUR SERVICES
1 DIGITAL PROMOTION
a ADDS BRAND
b SOCIAL MEDIA
c SOCIAL MARKETING
d WHATSAPP MASSAGING
2 GOOGLE
a SEO
b GOOGLE ADS
c GOOGLE ANALYTICS
d GOOGLE WORKSPACE
e GOOGLE NEWS
f GOOGLE TRENDS
h GOOGLE TEAM
i GOOGLE ALERT
j SEARCH CONSOLE
k MY BUSINESS
l GOOGLE KEYWORDS
m DATA VISUALIZATION
n GOOGLE TAG MANAGER
o GOOGLE OPTIMIZATION

2 WEBSITE DEVELOPMENT
a. THEME BASED
b. INFORMATIC
c. ADVANCED
d. RESPONSIVE
e. SOCIAL MEDIA
f. DOMAIN
g. SSL CERTIFICATE
h. SERVER HOSTING
i. REAL TIME DATA
j. ADMIN LOGIN
k. 3. BUSINESS EMAIL
l. a. POP/WEB MAIL
m. b. CREAT & INTEGRATE
n.
o.
 p. DIGITAL OPERATIONAL PLATFORM IMAGES
q.
r.
s. We are Offering a wide range of Services to the Hotel & Hospitality industry, Our Services
are customised Individual Clients, Individual Ideas & Individual Services Concept, Planning,
Designing
t. Implementation right up to sales & marketing strategy. Single Owner Restaurant to Five star
u. Properties, our services cater to every client to maintain the standard Rules of Hospitality.
v.
w. SERVICES WHAT WE ARE PROVIDE

x. RETURN IS ONLY THE GOAL

y. RANDOM SLIDES OR POPS
z. OUR CLIENTS
aa. Will share you a data for this