Resume

Personal Information Name: Date of Birth: Work Experience: Email: Mobile: Home phone: Self Assessment Good professional presentation skills. Team work spirit. Be able to work under great pressure. Nice Characters. Work Experience 2009/11Present: IBM Global Business Service Industry: Computers, Hardware Channel: Resource deployment assistant

Fan Yang 1982-05-07 6 years Yangfan.ava@gmail.com 403-614-8822 403-230-1891

Gender: Residency:

FEMALE Calgary

Provide AP resource statistic of consultant or project to different department. Calculate the utilization numbers of IBM internal and external project. Keep track of the project allocated status and submit the list of consultant that havent assigned to any project timely. Arrange suitable candidate for manager chosen for project. Send out weekly report of AP resource distribution status, also the future project and labor hours of each consultant Remind and monitor the actual labor hour; Release labor hour relate information from time to time and answer all the question of it. Assist manager to investigate suspicious labor hour and reflect to related department AP consultant CV management.(eg. Send out SMS or report to remind non-update CV consultant) Induct and train new assistant on system applications. Assist manager to improve data system and working procedure.

2008/032009/11: IBM Global Technology Service Industry: Computers, Hardware Channel: sales operation Support location sales team for business management Communicate with large account sales, channel sales and sector operation and collect data to generate weekly, monthly, quarterly and yearly report, or reports specified and requested, to location manager. Selling data analyst, such as year to year growth and quota achievement ratio. Check with sales the transactions status and business process. Maintain sales quota system. Communicate with distributor to track PO loading.

Business opportunity tracking and maintenance by using Siebel regularly. Work with technical engineer to arrange the training to sales and business partner. Coordinate with salesmen on contract process follow up. Report transactions status and business process to internal management team when manager is not available Secretarial support (eg. Meeting minutes, filing, brochure ordering.ect.) 2007/02--2007/06IBM Global Service company Ltd. Industry: Computers, Hardware Channel sales operation Support location sales team for business management Communicate with large account sales, channel sales and sector operation and collect data to generate weekly, monthly, quarterly and yearly report, or reports specified and requested, to location manager. Selling data analyst, such as year to year growth and quota achievement ratio. Check with sales the transactions status and business process. Business opportunity tracking and maintenance by using Siebel regularly. Secretarial support (eg. Meeting minutes, filing, fax.ect.) 2004/11--2007/02Citibank Hong Kong Ltd. Industry: Finance/Investments/Securities Banking Customer service officer Mainly handle complaints and give suggestions to hotline service Process some banking transactions for customers(eg. tele transfer, fund transfer, time deposit, ect.), Provide information about mortgage and new banking products. Give suggestions to hotline service and share typical cases with hotline staff Conduct training for hotline staff (eg. Conversation skill, complaint handling skill, typical customer serve skill..)

Education 2005/022008/04GUANGDONG English UNIVERSITY OF FOREING TRADE English reading, writing, listening, and oral English. Translating. 2001/09--2004/07 Guangzhou university English Bachelor

Associate

Business English ,accounting, advertising, public relationship theory, secretarial theory, ect 1998/09--2001/07 Guangzhou foreign English High School language middle school Language Skills English Cantonese Mandarin VERY GOOD VERY GOOD VERY GOOD

PC Skills MS Word MS Excel Power point Internet Email Typing Good Very Good Good Very Good Very Good Very Good