NC3 Service Manual

Vital Signs Monitor NC3
Service Manual
SHENZHEN COMEN MEDICAL INSTRUMENTS CO., LTD

NC3 Vital Signs Monitor Service Manual
Copyright
Version: A
Product: Vital Signs Monitor
Product model: NC3
Statement
Shenzhen Comen Medical Instruments Co., LTD. (“ Comen” or “Comen Company”) possesses the copyright
of the non-published Service Manual, and has the right to handle it as confidential data.This Service Manual
is only used as the reference data for the maintenance. The others have no right to disclose the content of this
Service Manual to any third person.
This manual contains the proprietary information which is protected by copyright law. With copyright
reserved, any person shall not photocopy or duplicate any part of this manual or translate it into any other
language without the prior written permission of Comen Company.
Comen Company shall not assume responsibility for the incidental or consequential damages resulting from
the errors in this manual or from the provision, actual performance and use of this manual. Comen Company
shall not provide the proprietary right vested by patent law to any third party. Comen Company shall not
assume legal responsibility for the legal consequences resulting from violating the patent law and the rights
of any third party.
The content in this manual may be subject to change without further notice.
Return of products
If the products need to be returned to Comen Company, please follow the following steps:
Acquisition of the right to return the goods: Contact the after-sales department of Comen Company, tell it the
number of the instrument made by Comen; this number was printed on the equipment nameplate; if this
instrument number is not legible, the goods returned shall not be accepted. Please specify the instrument
number and production date, and briefly describe the reason for returning the goods.
After-sales Service Unit

Name: After-sales Service Department of Shenzhen Comen Medical Instruments Co., LTD.
Address: Floor 3, Block 2 ， FIYATA Timepiece Building4, Nanshan Avenue, Gongming
subdistrict,Guangming New district,Shenzhen, Guangdong 518102, P.R. China
Tel.: 0755－26431473
Fax: 0755－26431232
Customer Service Hotline: 4007009488
Postal Code: 518102
I
Content
Chapter 1 Safety........................................................................................................................................... 1
1.1Safety Information.................................................................................................................................. 1
1.2 Equipment Symbols...............................................................................................................................3
Chapter 2 Warranty and Service...................................................................................................................1
2.1 Warranty Terms...................................................................................................................................... 1
2.2 What is excluded?.................................................................................................................................. 1
2.3 Service Procedure.................................................................................................................................. 2
2.3.1 Fill in the Service Claim Form (SCF)........................................................................................ 2
2.3.2 Send COMEN the SCF and Select a Solution............................................................................3
2.3.3 Obtain the RMA Form................................................................................................................ 3
2.3.4 Send the Parts to COMEN..........................................................................................................4
Chapter 3 Principle Introduction.................................................................................................................. 1
3.1 NC3 System Block Diagram................................................................................................................. 1
3.2 NC3 Hardware Block Diagram............................................................................................................. 2
3.3 Module Introduction.............................................................................................................................. 2
3.3.1 Main Board................................................................................................................................. 2
3.3.2 NIBP Module.............................................................................................................................. 4
3.3.3 AC Power Board：..................................................................................................................... 5
3.3.4Key Board.................................................................................................................................... 6
3.3.5 LED Display............................................................................................................................... 6
3.3.6 Battery Extender......................................................................................................................... 7
3.3.7 Port Board................................................................................................................................... 7
3.3.8 Side Panel（COMEN SpO2 Module）......................................................................................8
3.3.9 Thermometer Wireless Receiver Module...................................................................................8
3.3.10 SPO2 Module............................................................................................................................9
Chapter 4 Troubleshooting........................................................................................................................... 1
4.1Introducion.............................................................................................................................................. 1
4.2 Part Replacement................................................................................................................................... 1
4.3 Monitor Status Check.................................................................................................................... 1
4.4 Software Version Check.........................................................................................................................1
4.5 Fault Prompts Check..............................................................................................................................2
4.6 Troubleshooting Guide.......................................................................................................................... 2
4.6.1 Power On/Off Failures................................................................................................................2
4.6.2 Display Failures.......................................................................................................................... 3
4.6.3 Battery Problem.......................................................................................................................... 3
4.6.4 SPO2 Failures............................................................................................................................. 4
4.6.5 NIBP Failures..............................................................................................................................4
4.6.6 TEMP Module Defective............................................................................................................5
4.6.7 Button failures.............................................................................................................................6
4.6.8 Software Upgrade Failures......................................................................................................... 6
4.6.9 Fault Code Information...............................................................................................................6
Chapter 5 Software Upgrade........................................................................................................................ 6
5.1 Tools....................................................................................................................................................... 2
5.2 Preparation before Upgrade System Software...................................................................................... 2
II
5.3 System Software Upgrade..................................................................................................................... 4

Chapter 6 Performance Verification............................................................................................................. 1
6.1 NIBP Test............................................................................................................................................... 1
6.1.1 NIBP Leakage Test..................................................................................................................... 1
6.1.2 NIBP Pressure Calibration..........................................................................................................2
6.2 Spo2 Test................................................................................................................................................3
6.3 TEMP TEMP..........................................................................................................................................3
6.3.1 Temp Calibration........................................................................................................................ 3
6.3.2 Wireless Connection................................................................................................................... 4
6.3.3 Infrared Ear Thermometer Test...................................................................................................7
Chapter 7 Disassembling the Monitor..........................................................................................................7
7.1 Disassembling........................................................................................................................................ 2
7.2 Front-housing Disassembling................................................................................................................ 3
7.3 Main Bracket Disassembling.................................................................................................................5
7.4 Side Panel Disassembling......................................................................................................................5
7.5 Serial Supporting Element Disassembling............................................................................................ 6
7.6 Rear-housing Disassembling................................................................................................................. 7
7.7 Ear Thermometer and Base Disassembling...........................................................................................9
III
Chapter 1 Safety
1.1Safety Information
Warning
 To warn you of the conditions where serious consequence, disadvantageous matters or

danger may occur. Failure to comply with the warning will result in severe personal
injury or death of the user or the patient.
Caution
 To indicate potential danger or unsafe operation. If not avoided, it may lead to mild
personal injury, product malfunction, damages or property loss. It may also give rise to
more severe harm.
Attention
 It emphasizes primary warnings or provides descriptions or explanations so that this

product can be used in a better way.
Warning
 This monitor is used for monitoring the clinical patients, so only the doctors and nurses
who are qualified through training can use this monitor.
 Do not posit the equipment to make it difficult to operate the power plug which uses to
isolate the equipment circuits electrically from the supply mains.
 There is no alarm system for the monitor, only provides fault code for reference. And
also it is not suitable for continuous monitoring, please pay close attention to patient’s
condition avoid any delay of the illness.
 Before use, the user shall check whether this instrument and its accessories can work
normally and safely.
 Please assure the continuous power supply when monitor patient, the data will be lost
when unexpectedly lose power.
Chapter 1-1
Safety
 This instrument can only be connected to a power socket with protective grounding. If
the power socket is not connected to grounding conductor, do not use this socket, but use
the rechargeable batteries for power supply.
 Do not open the shell of this instrument to avoid the possible electric shock hazard. The
maintenance and upgrading of this monitor must be conducted by the service personnel
trained and authorized by Comen Company.
 The disposal of packaging materials shall comply with the local laws and regulations or
the waste disposal rules and regulations of the hospital. The packaging materials must
be placed away from the children.
 Do not use this instrument at the place where there are flammable articles such as
anesthetic to prevent explosion or fire from happening.
 Please carefully install the power lines and the cables for various accessories to avoid the
patient from being constricted or suffocated or the cables from getting entangled and
keep the patient free from electrical interference.
 Do not use mobile phone near the monitor, because the mobile phone will generate a
very strong radiation field and disturb the functions of the monitor.
 When the monitor is used with HF surgical equipment, the transducer and the cables
must be avoided conductive connection to the HF equipment to protect against burns to
the patient.
 Before reusing these cables, check whether the function is normal.
 The equipment connected with the monitor shall form an equipotential body (the
protective grounding wire is effectively connected).
 When the monitor is shared with the electrosurgery unit, the user (doctor or nurse) shall
ensure the patients safety.
 The electromagnetic field will affect the performance of this instrument, so the use of the
other equipment near this instrument must meet corresponding EMC requirements. For
example: Mobile phone, X-ray or MRI equipment may be an interference source,
because they will transmit high-strength electromagnetic radiation.
 This is not a treatment device.
 The duration of temperature monitoring should be less than 5 minutes.
 Continuous and prolonged period of monitoring may increase the risk of undesirable
changes in the skin characteristics, such as extremely sensitive, reddening, blistering, or
even pressure necrosis etc.
Caution
 To avoid damage to this instrument and guarantee patient safety, please use the
accessories designated in this instruction manual.
Chapter 1-2
Safety
 Please properly install or move this instrument and prevent the instrument from being
damaged due to fall, collision, strong vibration or other external mechanical forces.
 Before the instrument is switched on, please confirm whether the power supply used
meets the requirements for power supply voltage and frequency designated in the
nameplate label or in the instruction manual of this instrument.
 When this instrument and its accessories are about to exceed the service life, they must
be disposed of according to local relevant laws and regulations or the rules and
regulations of the hospital.
 Disposal accessories only can be used for one time in case of performance reduction or
cross infection.
 Please take out the battery of the monitor and keep properly if long time no use.
 The monitor resumes normal operation 10s after defibrillation。
Attention
 Please install the equipment in a place that is convenient for observation, operation and
maintenance.
 This instruction manual introduces the product according to the most complete
configurations. The product you have purchased may not possess some configurations or
functions.
 Please place this instruction manual near the instrument for easy and timely reference.
 This instrument cannot be used at home.
 The use of this monitor is restricted to one patient at a time。
 The service life of the monitor is 5 years.
1.2 Equipment Symbols
(1) Instrument Symbols
Caution! Date of manufacture
The application part of

Serial number
Type BF
On/Off key Equipotential
AC power(AC) Neonate
Chapter 1-3
Safety
Battery charging Pediatric
Input/output Adult
NIBP button Reset key
Refer to instruction
No alarm system manual/ booklet NOTE
On ME EQUIPMENT
Protection against
Manufacture vertically falling water
drops
Conformité Européenne
Separate collection for
Complies with medical
electrical and electronic
device directive
equipment
93/42/EEC
European community representative
Table 1
(2) Packaging Symbols
Up Limit of stacking layers
Fragile Keep dry
Table 2
Chapter 1-4
Chapter 2 Warranty and Service
2.1 Warranty Terms
COMEN provides an 18 months warranty for the warranted products (main unit) and 3 months for the
accessories. The warranty period begins on the date products are shipped to customer. If a customer
promptly notifies COMEN of customer’s warranty claim hereunder, COMEN will either repair, adjust or
replace (with new or exchange replacement parts) COMEN’s products. COMEN warrants that any service it
provides to customers will be performed by trained individuals in a workmanlike manner.
2.2 What is excluded?
The warranty does not cover for the situations caused by the following condition:
 Malfunction or damage caused by improper use or man-made failure.
 Malfunction or damage caused by unstable or out-of-range power input.
 Malfunction or damage caused by force majeure such as fire and earthquake.
 Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service
people.
 Malfunction or damage caused by use of parts or accessories not approved by COMEN.
 Malfunction of the instrument or part whose serial number is not legible enough.
 Others not caused by instrument or part it.
Chapter 2-1
Warranty and Service
2.3 Service Procedure
Figure 1
2.3.1 Fill in the Service Claim Form (SCF)
Fill in the SCF with detailed information including: Model Name, Serial Number (SN) and Problem
Phenomena.
COMEN should not have any obligation to take over the case without this information. The form can be
gotten from COMEN’s Service Department.
Serial Number
Figure 2
Chapter 2-2
2.3.2 Send COMEN the SCF and Select a Solution
Once the service department receives the fully filled SCF, COMEN’s engineer will offer a solution in three
working days. COMEN will follow out the case based on the two conditions below:
 Within Warranty:
There are two options:
1) After receiving the Return Material Authorization (RMA) form from COMEN service department,
customer sends COMEN the defective parts and informs about the shipment tracking number. Then we
will dispatch new part(s) to your confirmed address with confirmed shipping invoice.
2) The customer signs the Declaration Form and sends it back by email or fax. This form is legally
certificated to make sure the customer or end-user will return the defective parts to COMEN on time.
We will, at this option, dispatch the replacement one(s) with confirmed shipping invoice.
Attention
 Both Return Material Authorization Form and Declaration Form are offered by COMEN
service department once the SCF is confirmed by service engineer.
 COMEN for service, including custom charges. COMEN is responsible for the freight,
insurance & custom charges from COMEN to the customer.
 Out of Warranty:
After receiving the RMA form from the service department, the customer sends defective parts to COMEN
in advance. We will analyze the problems and discuss with the customer about either repairing or replacing
the part(s). Once the maintenance fee is invoiced and paid, we will make sure to dispatch good part(s) to the
confirmed address.
Attention
 The customer is responsible for any freight & insurance charges for the returned product.
2.3.3 Obtain the RMA Form
Before the shipment of the materials, the customer must obtain an RMA form from our service department,
in which the RMA number, description of returning parts and shipping instructions are included. The RMA
number should be indicated on the outside of the shipping container.
Chapter 2-3
Attention
 COMEN should not have any obligation to the end-user or customer who returns the goods
without the notification by COMEN’s service department. The sender takes full responsibility
for the accounted fee.
2.3.4 Send the Parts to COMEN
Follow these recommended instructions:

1. Please disassemble the parts with anti-static facility, do not touch the parts with naked hand.
2. Please pack the parts safely before return.
3. Please put the RMA number on the parcel.
4. Please describe the returned parts as ‘sample of *****’ and put the total value on the invoice, and note
on the invoice as ‘sample, no commercial value’.
5. Please confirm the information (such as price in invoice, address and other necessary issues) with
COMEN before shipment.
6. Please send back the parts after COMEN’s confirmation.
Chapter 2-4
Chapter 3 Principle Introduction
3.1 NC3 System Block Diagram
System
Structure Hardware Software
Front-housing Main board System software
Display Measurement
Rear-housing
software
Key board
Mast section
Battery box Upgrade software

Measurements board
Side panel
Circuit lines
Figure 3
Chapter 3-1
Principle Introduction
3.2 NC3 Hardware Block Diagram
Figure 4
The main board is the heart of the monitor，it is in charge of connections and communications with other
internal modules.
3.3 Module Introduction
3.3.1 Main Board
The main board is the heart of the patient monitor. It implements a series of tasks including input & output
control, data storage and processing, display processing, system control, communication management, etc.
Chapter 3-2
LED display
Serial port
Audio indicator
Speaker
Controlling the keys
Indicator lamp
AC/DC and battery
Figure 5
Figure 6
Chapter 3-3
Pin Description Working voltage

J8 2pin， to AC/DC power board 15V
J7 5pin，to battery extender 11.1V
P1 20pin，to key board 5V
J1 4pin，SWD interface /
J5 6pin，NIBP socket 5V、12V
J2 4pin，wifi socket 3.3V
J4 2pin，Speaker socket /
J17 10pin，COMEN SpO2 module J1 /
J14 8pin，Nellcor SpO2 FPC flex cable /
J9 10pin，Masimo SpO2 FPC flex cable /
Table 3
3.3.2 NIBP Module
NIBP module is in charge of inflate, pressure detection, and overpressure protection, etc.
NIBP
interface
Figure 7
Chapter 3-4
Figure 8
Pin Description Working Voltage
J3 6pin，NIBP socket 5V、12V
J1 2pin，gas pump socket 12V
J2 4pin，gas valve socket 12V
Table 4
3.3.3 AC Power Board：
Figure 9
CN1 2pin，to AC socket 100-240V a.c.
CN2 4pin， to AC/DC power board 15V
Table 5
Chapter 3-5
3.3.4Key Board
The button board, located at the lower part of the monitor’s front panel, button board including knob that can
be pressed, knob can be also rotated both clockwise and counter-clockwise, signals are sent to main board
CPU by the single chip processor on button board. It also controls display of power indicator, AC indicator
and charge indicator.
Figure 10
P1 20pin，to main board 5V
J2 10pin，connect with LED cable 5V
Table 6
3.3.5 LED Display
Figure 11
Chapter 3-6

CON4 10pin，connect with LED cable 5V
Table 7
3.3.6 Battery Extender
Figure 12
3pin，connect with serial port
J1 /
cable
5pin ， connect with battery
J2 11.1V
extender cable
3pin ， connect with battery
J3 11.1V
cable
Table 8
3.3.7 Port Board
Figure 13
J1 3pin，connect with port cable /
9pin ， connect with external

J2 /
DB9 cable
Table 9
Chapter 3-7
3.3.8 Side Panel（COMEN SpO2 Module）
Figure 14
10pin ， connect with J17 on
J1 /
main board
12pin ， connect with external
J2 /
12pin SpO2 cable
Table 10
3.3.9 Thermometer Wireless Receiver Module
Figure 15
4pin ， connect with wireless
J1 3.3V
receiver cable
Table 11
Chapter 3-8
3.3.10 SPO2 Module
There are 3 types of SPO2 modules: COMEN SPO2, Masimo SpO2 and Nellcor SpO2 module.
The SPO2 board implements SPO2 signals collect amplified simulating, relative digital/analog converting
and signal processing.
The pulse extent of optical signal changes during monitoring. SpO2 parameter, pulse rate signal and pleth
waveform will be acquired after calculation. These data will be transmitted to the main board with special
communication protocol.
3.3.10.1 COMEN SpO2 Module
Figure 16
No. Description Working Voltage
 2*5pin，SpO2 module socket 3.3V
 2*4pin，SpO2 input socket /
Table 12
3.3.10.2 Masimo SpO2 Module
Figure 17
Chapter 3-9

Table 13
3.3.10.3 NELLCOR SpO2 Module
Figure 18
Table 14
Chapter 3-10
Chapter 4 Troubleshooting
4.1Introducion
In this chapter, patient monitor problems are listed along with possible causes and recommended corrective
actions. Refer to the tables to check the patient monitor, identify and eliminate the troubles. The troubles we
list here are frequently arisen difficulties and the actions we recommend can correct most problems, but not
all of them. For more information on troubleshooting, contact our International After-sale Dept.
4.2 Part Replacement
Printed circuit boards (PCBs), major parts and components in the patient monitor are replaceable. Once you
isolate a PCB you suspect defective, follow the instructions in 7Repair and Disassembly to replace the PCB
with a known good one and check that the trouble disappears or the patient monitor passes all performance
tests. If the trouble remains, exchange the replacement PCB with the original suspicious PCB and continue
troubleshooting as directed in this chapter. Defective PCB can be sent to us for repair.
4.3 Monitor Status Check
Some troubleshooting tasks may require you to identify the hardware version and status of your patient
monitor.
4.4 Software Version Check
Some troubleshooting tasks may require you to identify the configuration and software version of your
patient monitor
Check the configuration and software version：long press the key enter into maintainance mode
after power on seft test(sound toot)，then you can check the modules version on the screen as below:
Chapter 4-1
Troubleshooting
Software
version
NIBP module
version
Temp module
version
Figure 19
4.5 Fault Prompts Check
Before troubleshooting the patient monitor, check for fault prompts. If a fault message is presented,
eliminate the fault first. For detailed information on the fault prompts, possible cause and corrective action,
refer to the patient monitor’s User Manual.
4.6 Troubleshooting Guide
4.6.1 Power On/Off Failures
Symptoms Possible Cause Corrective Action

Check that AC power is properly
AC power cable not connected
connected
Check that the battery capacity is
The battery capacity is too low
sufficient.
Check that cables from button board to
Motherboard, and power module to
Cables defective or poor
The patient monitor fails to Motherboard are correctly connected
connected
start (AC LED or battery LED Check that cables and connectors are
does not light) not damaged
KEY board is broken Replace the KEY board or the buttons
Power module is defective Replace the power module
Reconnected the cable from main board
The cables Defective or poor to key board and reconnected the cable
connected from power module to the Mother
board.
Chapter 4-2
Troubleshooting
Battery transfer board is

Replace the battery transfer board
defective
Mainboard is defective Replace the main board
4.6.2 Display Failures

1. Check that cables from display to key
Cables connected main board
board and from key board to main board
with key board, key board with
are correctly connected.
LED display defective or
Integrated display is blank but 2. Check that the cables and connectors
connect poorly.
the patient monitor still works are not damaged.
Screen is defective Replace the Screen
Main board is defective Replace the main board
Key board is defective Replace the key board
1. Check that cables from key board to
Cables defective or are poorly main board are correctly connected.
Code display incomplete but connected. 2. Check that cables from display to key
the monitor still works board are correctly connected.
connected. 2. Check that cables from display to key
LED screen displays flashing
board are correctly connected.
specks
Key board is defective Replace the key board
LED screen displays uneven
connected. 2. Check that cables from display to key
brightness
board are correctly connected.
4.6.3 Battery Problem

Recharge the battery about 4 hours ,check out how
long it can use and check out its voltage with a
Battery is defective
Battery can’ t multi-meter .please refer to our international after
be recharge sales Dept. about the exactly values
Cable defective or Check that cables from battery to battery transfer
poorly connected board and from battery transfer board to main board
Chapter 4-3
Troubleshooting
The main board is defective Replace the main board

check out its voltage with a multi-meter .please refer
Power board failures to our international after sales Dept. about the
exactly values
Battery power
Check that cables from battery to battery transfer
failure Cable defective or
board and from battery transfer board to main board
poorly connected
The main board is defective Replace main board
4.6.4 SPO2 Failures

The SPO2 probe is defective Replace the SPO2 probe
The cable from the SPO2 module to Check the cable from SPO2 module to side plate
side plate socket is not connect well socket and reconnect them
The SPO2 no Cables from main board to SPO2
Check that the cable between the Motherboard to
value module are defective or poorly
the SPO2 module is correctly connected.
connected.
SPO2 module is defective Replace the SPO2 module
Main board is defective Replace the Main board
The probe type of the patient is
Change a right probe type for the patient
wrong
Long time of NIBP measurement or
SPO2value
some other condition such as shock Start the SPO2 measurement in a normal state
is incorrect
or low temp
SPO2 module is defective Replace the SPO2 module
4.6.5 NIBP Failures

Cables from mother board to NIBP 1. Check that the cable between the main
module are defective or poorly board to the NIBP module is correctly
connected. connected.
2. Check that the cables and connectors are not
Can’t start air damage
inflation The key board defective Replace the Keyboard
The cable from the NIBP module to Check the cable from NIBP module to side
side plate socket is not connect well plate socket and reconnect them
The NIBP module is defective Replace the NIBP module
The main board is defective Check out the type of the patient in the patient
Chapter 4-4
Troubleshooting
management
Check out the cuff ,the cuff pipe ,or the
The type of the patient is wrong
interface socket
Check out the cuff ,the cuff pipe ,or the
Inflate air The accessories has an air leakage
interface socket
repeat(NO NIBP
Inflatable with numerical display, but the
values )
The NIBP pump has an air leakage value is not stable, it can be seen that the
numerical decline phenomenon
Check out the type of the patient in the patient
The type of the patient is wrong
management
1.The cuff is tied up so tight or too loose
The NIBP values
The NIBP accessories have leakage 2.The cuff has leakage or is defective
is incorrect
3. The NIBP pipe has leakage
The main board is defective Replace the main board
4.6.6 TEMP Module Defective

Check if the ear thermometer matches the
monitor：
The ear thermometer does not
NO，replace an appropriate thermometer；
match
YES ， correctly repairing the thermometer and
the monitor.
Wireless receiver of the
Replace the wireless receiver
the monitor monitor is defective
displays no TEMP The cables between wireless
values receiver of ear thermometer and Check the cables between the main board and
main board are defective or wireless receiver
poor connected.
Wireless transmission module
Replace the ear thermometer
of thermometer is defective
The display of the monitor is Check the display, refer to chapter 4.6.2 and
defective replace it.
The screen of thermometer is
Replace a screen
defective
TEMP value Conductive rubber strip
displayed on between screen and main board
Replace a conductive rubber strip
thermometer of thermometer is defective or
screen is incorrect poor connected
The main board is defective Replace the ear thermometer
The probe is defective Replace the ear thermometer
Chapter 4-5
Troubleshooting
4.6.7 Button failures

Cable defective or poorly Check that cable between key board and
Buttons do not work connected main board is properly connected.
Key board failure Replace key board.
4.6.8 Software Upgrade Failures

The cables between port plate
Check the cables between the port plate
and battery transfer board is
and battery transfer board
defective or poor connected
1. Check that network connector
Program upgrade fails
Incorrect network 2. Make sure the monitor works
connection normally, and check the cables are
correct and connect correctly.
Wrong upgrade package
Replace the correct upgrade package
has been downloaded
4.6.9 Fault Code Information
Please refer to the User manual.
Chapter 5 Software Upgrade
Chapter 5-6
Performance Verification
The system software is able to be upgraded using serial communication with a PC.
5.1 Tools
The following tools are required during the software upgrade:

 A PC with serial communication;
 Cables connected serial communication；
 Serial testing software：
5.2 Preparation before Upgrade System Software
1. Before software upgrade, please check software version（refer to chapter 4.4）;

2. Connect the monitor serial with PC serial cables;
3. Setting the baud rate as below:
a. Open the serial testing software:
Figure 19
b.select“Serial-COM1”，right click “properties”:
Chapter 5-2
Figure 20
c. Enter into the “properties” window, and select ‘Serial’, and then set the baud rate according to the figure
below:
Figure 21
Click “OK” and return to the window of step a, click “connect” to finish the setting.
4. Unzip the package file that got from COMEN, the program file is suffixed by “.bin”. And remember the
files location that will be used when upgrading the software, do not change the folder name or the file
Chapter 5-3
name(s) in the folder unless you are informed by COMEN to have the necessary change.
5. Turn off the monitor before software upgrade.
5.3 System Software Upgrade
After the preparation work is done，please follow the procedure blow to upgrade the software:
1）Pressing the keys and simultaneously, when the monitor is power on, quickly press any key
in 2s on PC to enter into the burning window(if the operation fails, please do it again):
Figure 22
2）Select”1” in the keyboard of PC to enter into download waiting window as below:
Figure 23
3）Highlight “Transfer”，and select “Send Ymodem”:
Chapter 5-4
Figure 24
4）Select the upgrade software:
Figure 25
5）Select the upgrade programming, click ‘add’, and the ‘OK(o)’below, start burning the program
automatically, as shown below：
Chapter 5-5
Figure 26
6）When the process displays “100%”，the system upgrades successfully:
Figure 27
7）After the system update successfully, click the ‘2’ on PC keyboard, and restart the monitor.
Chapter 5-6
Attention
 Make sure you have confirmed with COMEN Customer Service Dept. the software package is
fit for the software upgrade for the monitor.
 Disconnect the patient monitor from patient before software upgrade.
 Make sure the battery capacity is enough or plug on AC power while doing the software
upgrade process, it takes around 2-30 minutes during the whole upgrade.
 Program upgrade should be performed by qualified service personnel only
 Do not unplug the serial cables during the software upgrade process.
Chapter 5-7
Chapter 6 Performance Verification
6.1 NIBP Test
6.1.1 NIBP Leakage Test
Tools required:
 NIBP cuff for adult patient
 Appropriate tubing
 Cylinder
Follow this procedure to perform the test:
1. Set the patient type to adult through the key ;

2. Connect the NIBP cuff with the NIBP socket on the monitor;
3. Apply the cuff to the cylinder as shown below:
Figure 28
4. Enter the maintenance mode according the steps of “maintenance mode”, press” ” and switch into
detection interface of NIBP module, PR parameter area prompts “150”.
5. Press” ”, start leakage test. The real-time pressure is shown in mean pressure area. Press “ ”
to stop the test if necessary.
6. After test is completed, the monitor will automatically deflate.
If is shown in fault code area that means the test is OK, if is shown, it indicates that the NIBP airway
may have leakages. Check the tubing and connections for leakages, and perform a leakage test again.
Chapter 6-1
6.1.2 NIBP Pressure Calibration
Tools required:
 T-piece connector
 Appropriating tubing
 Balloon pump
 Metal Vessel(500±5%ml)
 Reference manometer(calibrated with higher than 0.75mmHg)
1. Following this procedure to perform the test:
Figure 30
2. Before inflation, the reading of the manometer should be 0. If not, disconnect the airway and reconnect
it until the readings is 0.
3. Enter “miantenance mode”, press” ” and switch to detection interface of NIBP module, “250” is
shown in RP parameter area.
4. Press” ”, start test. The real-time pressure is shown in mean pressure area.Press “ ” to stop
the test if necessary.

5. Raise the pressure in the metal vessel to 50mmHg with the ballon pump then stop and hold for 10s to
make the value stable
6. Compare the manometer values with the displayed values. The difference between the manometer and
displayed values should be no greater than 3mmHg
7. Raise the pressure in the metal vessel to 200mmHg with the ballon pump then stop and hold for 10s to
make the value stable. Repeat step 6.
If the difference between the manometer and displayed values is greater than 3 mmHg, contact your service
personnel.
Chapter 6-2
6.2 Spo2 Test
Tool Required: None.
Follow this procedure to perform the test:
1. Connect SpO2 sensor to the SpO2 connector of the monitor, and set patient type to [Adult] ;
2. Measure SpO2 on your finger. (Assume that you stay healthy)
3. Check the PLETH wave and PR reading on the screen and make sure that the displayedSpO2 is within
95%-100%.
4. Remove the SpO2 sensor from your finger and make sure that warning message of SpO2 Sensor Off is
triggered.
6.3 TEMP Test
Tool Required:
High resolution black body calibrator(sink), thermodetector, platinum sensor(accurancy:0.001℃)
Ambient temperature: 25℃±0.5℃，and let the ear thermometer sit more than 30 minutes.
6.3.1 Temp Calibration
Preparation: connect between the thermodetector and platinum sensor, and put the probe of sensor into the
sink;
Calibration button
Figure 32
Step 1. Calibration at 25℃
Chapter 6-3
1）Adjust the temperature of sink, and thermodetector steady displays 25℃±0.01℃；

2）Set thermometer to enter into calibration mode of 25℃——keep press the calibration button and install
the battery simultaneously，when the ear thermometer displays “ ”，release the calibration button;
3）Put a lens filter on the probe of thermometer, press the measurement button streak into calibration mode of
25℃;
4 ） Put the probe into the thermotank standing for 20 minutes until the display is steady(display value
changed in the range of ±1 is regarded as steady)；
5）After the display value is steady, press the measurement button again, finish the calibration.
Step 2. Calibration at 37℃:
1）Adjust the temperature of sink, and thermodetector steady displays 37℃±0.01℃；
2）Set thermometer to enter into calibration mode of 25℃——keep press the calibration button and install
the battery simultaneously，when the ear thermometer displays “ ”，release the calibration button; And
then press the ejector button (figure 33), after display “ ”, release the ejector;
3 ） Put a lens filter on the probe of thermometer, insert into black body, press the measurement button
twice(the interval is 1s), when the ear thermometer displays 37.0℃, finish the calibration.
Note: the process from you putting the probe in black body to finishing the calibration should be done in
4±1s, or you need to repeat from step 2 to do the calibration at 37℃.
6.3.2 Wireless Connection
Note: Please keep the ear thermometer close to the monitor for stable signal when wireless connects.
Wireless connection process：
a.The ear thermometer and NC3 monitor are power off. Long press ejector button and press measurement
button at the same time as shown below:
Step 2: press the measurement button
Step 1: long press the ejector button
Chapter 6-4
Figure 33
b. The ear thermometer displays “0C”、“0F”、“0C”、“0F”、“0C”、“SE” in turn as shown below. When displays
“SE”, release the ejector button and streak into the pairing waiting interface as shown in figure35:
Figure 34
Figure 35
c. Press the NC3 power key in 10s, then start the auto pairing between ear thermometer and NC3, the pairing
time is 10s. After pairing successfully, NC3 and ear thermometer display as like the shown in figure 36, if
pairing fails, ear thermometer displays “OFF” and turns off in 1s.
Chapter 6-5
Figure 36
d. After pairing, ear thermometer streaks into measurement mode. The ear thermometer wirelessly transmits
the temperature value to NC3 monitor; and NC3 monitor displays the value at the bottom of the screen.
Figure 37
e. After pairing, there is no need to pairing again when the NC3monitor and the ear thermometer restart.
Chapter 6-6
6.3.3 Infrared Ear Thermometer Test
Please follow the procedure below to do the test:
1）Adjust the sink temperature and make the thermodetctor steady displays 37℃±0.01℃;
2 ） Put on the lens filter and insert into black body, press the measurement button, and then record the
measurement value. after 1min, and measure again, do the measurement 3 times like the same, the
measurement error should be in ±0.02℃;
3）Check the measurement value if it is synchronous displayed on the NC3 screen.
4) Finish the test
Chapter 7 Disassembling the Monitor
Chapter 7-7
Disassembling the Monitor
The following section describes the disassembly and reassembly procedures for the monitor and its
components
Only qualified service personnel (biomedical engineers or technicians) should open the monitor housing,
remove and replace components or make adjustments. If your medical facility does not have qualified
service personnel, contact COMEN or your local COMEN representative.
Caution High-Voltage – Voltages dangerous to life are present in the instrument when it is connected to the
mains power supply. Do not perform any disassembly procedures (other than server removal) with power
applied to the instrument. Failure to adhere to this warning could cause serious injury death.
Before disassembling the monitor, please removing the battery, refer to the chapter 7.6.
Tools required
 Torx screwdrivers
 Needle Nose Pliers
 ESD mat and wrist strap
 Cleaning agent
 Tweezer
7.1 Disassembling
The monitor contains the modules as below: front-housing elements, main bracket elements, rear-housing
elements, ear thermometer and base elements, serial port support and side panel elements:
Chapter 7-2
NO. Description Remark

1 Screw(KM 3.0×8MM) 2
2 Front-housing elements Installing display and key board
3 Screw (PWM 3.0×6MM) 7
4 Main bracket elements Installing main board, NIBP module and AC
power board
5 Ear thermometer and base Installing ear thermometer
element
6 Rear-housing element Installing speaker, battery, battery transfer
board, etc.
7 Port support element Installing the serial port plate
8 Screw stopper in rear-housing 2
9 Screw (PM 3.0×6MM ) 4
10 Screw stopper at handle left 1
11 Screw stopper at handle right 1
12 Screw (PB 3.0×6MM ) 2
13 Side panel element Installing the side panel
7.2 Front-housing Disassembling
Front-housing elements contain LED display, buttons, lens, plastic parts, and button silicone parts, etc.:
Chapter 7-3

1 Function button silicone parts
2 Floor mat silicone parts
3 Faceshell plastic parts
4 Button supporting Fix the buttons and button board PCBA
5 Button board PCBA
6 Screw (PB 3.0×6MM) 6
7 Display PC display
8 EVA EVA，2
9 EVA EVA，2
10 Screw (PM 3.0×6MM) 4
11 LCM display Display
Attention
 Do not touch the LCM display and the faceshell with hands.
 Try to disassemble the LCM display elements in dustfree room.
 Tear the plastic film on the display before using the LCM display.
Chapter 7-4
7.3 Main Bracket Elements Disassembling
The main bracket elements contain: main board PCBA, AC/DC power board PCBA, NIBP board PCBA
and fixed supporting:

1 Main board PCBA Contain SpO2 board PCBA
2 Main board supporting Plastic parts
3 AC/DC power board PCBA Input 100-240V～，output DC 15V
4 NIBP board PCBA Contain air pump and air valve
5 Screw (PB 3.0×6MM) 12
7.4 Side Panel Disassembling
Side panel elements contain: side panel board PCBA, SpO2 board and tube socket of NIBP:
Chapter 7-5

1 NIBP tube sockets Accessories
2 NIBP sockets
3 Steel ball of NIBP socket Fixed the tube sockets
4 Silicone endotheca of NIBP Wrap the steel ball
socket
5 SpO2 side panel Plastic parts
6 Rear housing of NIBP socket
7 Side panel board PCBA
8 Screw (PB 3.0×6MM) 1
7.5 Serial Supporting Element Disassembling
Serial supporting elements contain: serial board PCBA, grounding serial fixed supporting, earthing rod, etc.
Chapter 7-6

1 Port PCBA Connect external serial cable
2 Earthing rod Connect external earth wire
3 Grounding serial fixed Fix serial board and earthing rod
supporting
4 American standard stand Fix the earthing rod
7.6 Rear-housing Disassembling
Rear housing elements contain: battery, battery transfer board, ear thermometer wireless receiver, speaker,
AC power socket, plastic parts, etc.
Chapter 7-7

1 Nameplate /
2 Installing label Installing methods
3 AC power socket Connect ac power
4 Base cover Plastic parts
5 Battery 3，DC 11.1V
6 Battery cover /
7 Screw(KM 3.0×8MM) 2, fix battery cover
8 Fixed plate Fix rear housing and front housing
9 Battery transfer board PCBA Connect battery cable
10 Rear housing floor mat 2, silicone
11 Ear thermometer wireless Receive the TEMP value transmitted by ear
receiver PCBA thermometer
12 Screw(PB 3.0×6MM) 2 for fixing speaker support, 2 for fixing
wireless receiver, 2 for wireless receiver, 4
for fixed plate
13 Fixed speaker support Fix speaker
14 Speaker EVA /
15 Speaker /
16 Speaker waterproof sticker /
Chapter 7-8
7.7 Ear Thermometer and Base Elements Disassembling
The elements contain: front housing elements, rear housing elements, probe elements, display elements,
base support elements, etc.

1 Display lens /
2 button /
3 Indicator lamp Inside-out installing
4 Front housing /
5 Fixed support Installing display and display conductive
silicone
6 IRT10 main board Main board of thermometer PCBA
7 Spring stator /
Chapter 7-9
8 Calibration button /
9 Spring needle /
10 Induction Check the lens filter status
11 Rear housing Plastic parts
12 Snap spring /
13 Plastic snap Lens filter disassemble device
14 Metal probe cap Sensor protective device
15 Aluminium radiation Sensor protective device
16 Probe fixed support Sensor protective device
17 Lens filter Accessory
18 Probe plastic parts Sensor protective device
19 Battery piece /
20 7th battery（AAA） 2，3V
21 Battery cover Plastic parts
22 Positive battery piece Positive
23 Negative battery piece Negative
24 Fixed base backboard Plastic parts
25 Fixed base Fixed base
Chapter 7-10

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Vital Signs Monitor NC3

SHENZHEN COMEN MEDICAL INSTRUMENTS CO., LTD

Product: Vital Signs Monitor

Product model: NC3

After-sales Service Unit

5.3 System Software Upgrade..................................................................................................................... 4

 To warn you of the conditions where serious consequence, disadvantageous matters or

 It emphasizes primary warnings or provides descriptions or explanations so that this

 Before reusing these cables, check whether the function is normal.

 This is not a treatment device.

 The duration of temperature monitoring should be less than 5 minutes.

 The monitor resumes normal operation 10s after defibrillation。

 This instrument cannot be used at home.

 The use of this monitor is restricted to one patient at a time。

 The service life of the monitor is 5 years.

1.2 Equipment Symbols

(1) Instrument Symbols

Caution! Date of manufacture

The application part of

On/Off key Equipotential

Battery charging Pediatric

NIBP button Reset key

European community representative

(2) Packaging Symbols

Up Limit of stacking layers

Fragile Keep dry

2.1 Warranty Terms

2.2 What is excluded?

2.3 Service Procedure

2.3.1 Fill in the Service Claim Form (SCF)

2.3.2 Send COMEN the SCF and Select a Solution

2.3.3 Obtain the RMA Form

2.3.4 Send the Parts to COMEN

Follow these recommended instructions:

3.1 NC3 System Block Diagram

Structure Hardware Software

Front-housing Main board System software

Battery box Upgrade software

3.2 NC3 Hardware Block Diagram

3.3 Module Introduction

3.3.1 Main Board

Controlling the keys

AC/DC and battery

Pin Description Working voltage

3.3.2 NIBP Module

3.3.3 AC Power Board：

3.3.5 LED Display

Pin Description Working Voltage

3.3.6 Battery Extender

3.3.7 Port Board

J1 3pin，connect with port cable /

9pin ， connect with external

3.3.8 Side Panel（COMEN SpO2 Module）

3.3.9 Thermometer Wireless Receiver Module

3.3.10 SPO2 Module

3.3.10.1 COMEN SpO2 Module

3.3.10.2 Masimo SpO2 Module

No. Description Working Voltage

3.3.10.3 NELLCOR SpO2 Module