Contact

Tushar Bhindi
www.linkedin.com/in/tushar- Experienced Operations Manager.
bhindi-33b34820 (LinkedIn) Australia

Top Skills Summary

Communication
I am a committed and passionate person in everything I do. I enjoy
Relationship Development
constantly learning and developing new skills, which allows me to be
Customer Retention
an integral professional. Hard-working, detail-oriented professional
operations manager who is financially savvy and passionate about
people and process. I am highly motivated professional, looking
for opportunities to excel and utilize my knowledge and expertise.
I specialise in process and operational efficiency to deliver tailored
customer experience with people centric approach. Skilled problem
solver when issues seem to prevent progress from being made.
Efficient while working as an individual as well as in a team setting.
Aware of hazards to work safely even in the most demanding of
environments, as well as contributing with the business objectives.
Throughout my career, I have actively learnt how to manage and
develop leadership skills, work under pressure and communicate
effectively in normal and challenging work environments.

Experience
Tabcorp
Customer Operations Manager
March 2023 - Present (1 year)
Melbourne, Victoria, Australia

The Technical Services team delivers high quality support services to key
external customers and Tabcorp business units. I lead and manage a team
of over 20 field technicians and seek to optimise and maximise business
performance to provide a profitable and sustainable service delivery business.
• Instil a national focus within the team, with a culture that is underpinned by
Tabcorp Values.
• People management the team to drive, inspire and energise the team to
achieve great results.
• Delivering a professional, customer focussed and highly skilled in venue
technical support service that meets contractual service level agreements
(SLA’s).

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• Implement and support the successful rollout of initiatives to streamline,
leverage technologies and increase efficiencies to allow teams to work
smarter.

SkyCity Entertainment Group

21 years 2 months

Gaming Machines Operations Manager

November 2010 - December 2022 (12 years 2 months)
Auckland, New Zealand

Culture, Leadership & Management

I am responsible to enhance Sky City’s culture in relation to our compliance

obligations, have positive employee engagement with effective communication
and have an open and inclusive working ethos.

• Coaching & Mentoring – extending support and guidance to my team

of 10 Area Managers and 45 Customer Service consultants by framing
individualised development plans enabling employees to up-skill and perform
to their highest potential.
• Communication- Explaining to the team as how and why we do things the
purpose and what we are trying to achieve.
• Leadership – goal of the leader is to serve I am engaged across multiple
facets of the organisation with a view of identifying and proposing opportunities
for growth.
• Accountability – I am responsible and manage guest’s complaints and
disputes in professional and timely manner and uphold companies and
customer integrity.
• Operational success Develop the team actively seeking out opportunities to
exceed our customers’ expectations and strive to create memorable moments
• Cross Cultural Competence training with staff which focuses on giving them
ability to understand and build successful relationships with colleagues from
different cultures and background

• Governance Impact Management

Comply and meet the regulatory standards on all areas. Complete and
continually maintain all Standard Operating Procedures for Gaming Machines.

• AML (Anti Money Laundering) & Host Responsibility

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Understand and comply with the training requirements for all the roles in the
department and ensure that online and face-to face courses are assigned and
completed prior to deadline. I undertake responsibility to ensure:

• Employees are trained to be vigilant in identifying any behaviour which

indicates problem gambling.

Gaming Machines Area Manager

January 2007 - November 2010 (3 years 11 months)
Auckland, New Zealand

Business Analyst
October 2004 - January 2007 (2 years 4 months)
Auckland, New Zealand

Expand revenue opportunities, enhance customer value, and improve cost

structure.

Providing regular weekly and monthly management reporting accompanied

with analysis, feedback, and recommendations.

Working with floor managers in understanding the gaming strategies.

Working closely with department managers with focus on growth, profit

enhancement and operating effectiveness.

Participate in the development of project plan with technical and project

management staff.

Gaming Machines Supervisor

October 2002 - October 2004 (2 years 1 month)
Auckland, New Zealand

Gaming Machine Attendant

November 2001 - October 2002 (1 year)
Auckland, New Zealand

Education
The University of Auckland
Bachelor of Science - BS

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