SABAerospace AEROSPACE SAE Assist REV. A SAE rsa! Gra STANDARD | issued 2001-12 Revised 2012-08 ‘Superseding AS91318 Technically equivalent writings published in all AQG sectors {R) Aerospace Series - Quality Management Systems - Nonconformance Data Definition and Documentation RATIONALE ‘This standard has been significantly revised further defining process requirements and data expectations; restructuring the nonconformity documentation data and providing further definition of data descriptions; and providing process defect, ‘cause, and corrective action codes. This standard was created to provide for the uniform submittal of nonconformance information for notification and/or approval when contractually invoked at any level or as guidance within the aviation, space, and defense industry. This standard can be invoked as a stand-alone requirement or used in conjunction with 9100-series standards (ie, 9100, 9110, 9120). FOREWORD To assure customer satisfaction, aviation, space, and defense industry organizations must produce, and continually improve, safe, reliable products that meet or exceed customer and regulatory authority requirements. The globalization of the industry, and the resulting diversity of regional/national requirements and expectations, has complicated this objective, End-product organizations face the challenge of assuring the quality of, and integrating, product purchased from suppliers throughout the world and at all levels within the supply chain. Industry suppliers and processors face the challenge of delivering product to multiple customers having varying quality expectations and requirements. ‘The aviation, space, and defense industry established the Intemational Aerospace Quality Group (IAQG) forthe purpose of achieving significant improvements in quality and safety, and reductions in cost, throughout the value stream. This ‘organization includes representation from companies in he Americas, Asia/Pacific, and Europe. This document standardizes requirements for nonconformance data definition and documentation for the industry. The establishment of common requirements, for use at all levels of the supply-chain by organizations, should result in improved quality and safety, and decreased costs, due to the elimination or reduction of organization-unique requirements and the resultant variation inherent in these multiple expectations. SAE cial Standards Board Riles prov hat “The rept planed ty GAE to advance ha waa of cic and engnarngscancen_ The vo of oporb ‘ie olay ants apes ara suitably tony parteulr ve, erg ay pte ingore ng tee, te Sos oppose oth ae” ‘SAE reviows och tchical report teat every Ske Yeast which imei may be revEe,restimed, sailed, canceled. SAE ves your Wallan comments ond opt ©2012 SAE ntamatonst ‘AN rips reserved. No pat of this pubeton may be reproduce, stored in a reieal system or anaied, any form or by any means, elector, mechani pholteopng resirdag arenes, wiht ha por etn pein of SAE TOPLACE ADOCUMENT OROER: Tel: 877-806-7223 inside USA and Canad) Jor 72476-0970 (ouside USA) Fox Parrearoo Erma: GustomerGervice@s SAE WEB ADDRESS: Foil sangDovenoaded fet SAE ternational by Mattia Peres, Monday, Marl 12,2018 AE AS9131C Page 2 of 14 ‘TABLE OF CONTENTS 1. SCOPE. 3 2 APPLICABLE DOCUMENTS .......1snnenne o sent wd a TERMS AND DEFINITIONS. 4, REQUIREMENTS ... 5 CODE CATALOG. : 5 5A ‘Nonconformance Process Codes 5 52 Nonconformance Cause Codes.. 5 53 Nonconformance Corrective Action Codes, 8 6 NOTES APPENDIX A LIST OF NONCONFORMANCE DOCUMENTATION DATA. 9 APPENDIX® —NONCONFORMANCE FORM (LAYOUT EXAMPLE). 4 TABLE 1 NONCONFORMANCE PROCESS CODES TABLE2 NONCONFORMANCE CAUSE CODES TABLE 3 NONCONFORMANCE CORRECTIVE ACTION CODES:SAE Page 3 of 14 1. SCOPE This standard defines the common nonconformance data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiting formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or ‘operator, as user of the end item (e.g., engine, aircraft, spacecraft, helicopter), if specified by contract. ‘The process of exchanging, coordinating, and approving nonconformance data varies with the multiple relationships and agreements among all parties concemed. The information provided by this standard forms guidelines for submitting and ‘managing of data through accurate communication. The main abjective is to provide the definition of a data set that can be integrated into any form of communication (e.g., electronic data interchange, submission of conventional paper forms), Reporting of nonconformance data, either electronically or conventionally on paper, is subject to the terms and conditions of the contract. This also includes, where applicable, data access under export control regulations. 2. APPLICABLE DOCUMENTS ‘The following publications form a part of this document to the extent specified herein. The latest issue of SAE publications shall apply. The applicable issue of other publications shall be the issue in effect on the date of the purchase order. In the event of conflict between the text of this document and references cited herein, the text of this document takes precedence. Nothing in this document, however, supersedes applicable laws and regulations unless a specific exemption has been obtained 2.1. SAE Publications ‘Available from SAE International, 400 Commonwealth Drive, Warrendale, PA 15096-0001, Tel: 677-606-7323 (inside USA and Canada) or 724-776-4970 (outside USA), worw.sae.org. ASe100 Quality Management Systems ~ Requirements for Aviation, Space and Defense Organizations, ASot10 Quality Management Systems ~ Requirements for Aviation Maintenance Organizations A89120 Quality Management Systems ~ Requirements for Aviation, Space and Defense Distributors 2.2 180 Publications Available from American National Standards Institute, 25 West 43rd Street, New York, NY 10036-8002, Tel: 212-642- 4800, yonw.ansi.ora. 180 9000:2005 Quality management systems — Fundamentals and vocabulary 3. TERMS AND DEFINITIONS For the purposes of this standard, the terms and defritions stated in ISO 9000 and the following apply 3.1. Customer ‘The recipient of a product provided by an internal/external supplier or sub-ter supplier. 3.2 Mandatory Data Common and transferable data systematically filed in and provided. The data field must be printed out onthe paper form 3.3. Optional Data All data fields that are not defined as mandatory by this standard. These fields may be requested by a customer or needed by the originator for their own purposes,SAE AS9131C Page 4 of 14 3.4 Product Any vehicle, engine, equipment, component, deliverable software, or parts and materials thereof, 3.5 Product Quality Escape ‘Any product released by an intemnal/external supplier or sub-tier supplier that is subsequently determined to be nonconforming to contract and/or product specification req\ 3.6 WaiveriConcession Written authorization from the customer to the internal/external supplier to use or release a product which does not conform to the specified requirements. NOTE: Waiver/concession and product quality escape differ with respect to the point in time when a nonconformance is detected during the product life cycle. Waivericoncession Is evident before delivery to the customer, while a product quality escape is identified after delivery to the customer. 4, REQUIREMENTS 41 Data related to the description of a nonconformity (Le., content, format, size) shall be in accordance with the ‘complete set defined in Appendix A and the contractual requirements. a, Mandatory data fields, identified in bold text and marked with an asterisk (*) shall be systematically recorded and reported to the customer. . Optional data fields shall be recorded, when required, provided that it is not in contradiction with contractual requirements. NOTE 1: For any data field, whether mandatory or optional data, recorded and reported to the customer that is not applicable shall have N/A entered in the field prior to final approvalisignature. NOTE 2: Customers may require different optional data fields be recorded and reported. It is therefore recommended to ensure the Information Technology System is capable of modifying the optional data fields and inactivating those not being used to be able to fulfil new customer's requirements and where existing customers change their requirements, This includes the capability of the Information Technology System to process with data types and data sizes specified inthis standard. 4.2 Nonconformity data recording and approval shall be in accordance with contractual and regulatory requirements, 4,3 Aitached files should be in a protected format (e.g., pf, tif, jog), whenever possible. Where this is not practical, appropriate precautions shall be taken to prevent inadvertent changes. 4.4 Where file sizes are constrained, file size optimization tool shall be used. If a file compression is not capable of meeting file size constraints, the data exchange has to be agreed upon between both parties [e.g., via compact disk, USB flash drive, e-mail correspondence, direct access to data system]. 4.5 Anonconformance form shall contain, at a minimum, the fields defined in Appendix A and depicted in the example provided (see Appendix B). However, the size and order of the fields may be changed to suit the individual pplication provided that: ‘a. The contents of the boxes specified in this standard are maintained; alternatively a cross reference can be used. b. The form is identified as @ nonconformance record, c. Complies with contractualiregulatory requirements.SAE AS9131C. Page 5 of 14 4,8 When required, continuation/additional sheets and attachments shall include the same reference number as the ‘original document. NOTE: Reference Appendix A, the data fields ‘Nonconformance Description’ (see No. 19) and ‘Disposition’ (see No. 25) may be presented either as. a summary or in a clearly defined sub-structure (see No. 19 a.i and No. 25 ae). 4.7 The forms may be pre-printed, computer generated, o accessed via a net-based system (intranetlinteret), but in all cases, the printing of lines and characters shall be clear and legible. The details entered on the forms shall preferably be machine/computer printed, but may be handwritten as long as capital letters are used and the document remains legible, NOTE: The use of abbreviations should be kept at a minimum, 4.8 The information shall be in English, but other languages are acceptable (e.g., bilingual: English and native) when specified in the contract NOTE: The use of abbreviations should be kept to @ minimum, 5, CODE CATALOG ‘The following codes are recommended for codifying affected processes, causes of process deviations, and corrections made to remedy the nonconformity. if codes are defined by a contract and/or the originators already have codes defined that satisfy their needs, these codes shall take precedence over the following, NOTE: The following codes represent 2 minimum selection of possible variances. in case of needing additional code definitions (e.g., software, electronic, composites, structures), the tables can be enhanced by using the existing structure, 5.1. Nonconformance Process Codes A product nonconformance is typically associated with a process deviation. See Table 1 for a selection processes. 5.2 Nonconformance Cause Codes ‘The causes of process deviations are defined in Table 2. in order to assist categorization, the list is set up to facilitate the use of process improvement tools (e.g., cause and effect diagram). The ‘Main Term’ code can be used as the cause code, if appropriate, or further definition may be provided. NOTE 1: One or more cause codes may be used to define the cause(s) for a product nonconformity NOTE 2: The allocation of a cause code could be either apparent (preliminaryfinitial) or final, depending on the status of root cause analysis. For further support see Supply Chain Management Handbook (SCMH); “Root Cause Analysis and Problem Solving" Chapter ~ vaww iag.org/scmh, 5.3 Nonconformance Corrective Action Codes Common corrective action codes are defined in Table 3; intended to correspond directly to the cause codes identified in Table 2, as appropriate, NOTE: One or more corrective action codes may be used to define the corrective action(s) taken for a product nonconformancelcause code.AS91310. ‘TABLE 1 - NONCONFORMANCE PROCESS CODES. Page 6 of 14 MAIN TERM PROCESS CODE DEFINITION / DESCRIPTION Pt ~ Shipping and Transportation Pit Shipping Piz Transportation PIs ‘Order Preparation Pia Preparation of Packaging “PIs Packaging P2— Manufacturing 204 202 ‘Assembly Test F203 Balancing P2048 ‘Benching 205 Blasting 206 Bonding P207 Brazing P208 Broaching Casting Clear Coati Compost Manifachiring Crimping Deburring Drilling Electrochemical Processing Etching, Forging Formi ing. Grinding Heat Treatment Precision Hole Making Honing and Lapping Hot Isostatic Pressing Inspection ‘Machining ‘Marking ‘Melting Milling ‘Molding Painting Peering Plating Polishing, Riveting Rolling / Pressing ‘Soldering ‘Stamping ‘Surface Treatment Turning, ‘Welding P3— Document Preparation Documentation Error IncompleteSAE AS9131C. Page 7 of 14 ‘TABLE 2 - NONCONFORMANCE CAUSE CODES CAUSE MAIN TERM CODE DEFINITION / DESCRIPTION (C1—Machine C1t_|_ Machine or equipment related inmost cz Fixture related 13__| Toolrelated ‘C2— Management (C21 | Training was insufficient or inadequate (Quany weragement |""C22 | “Responsibities not defined or nat understood Education/Training) C23__| Resources competencies were inadequate C24 | Communication issues (e.g. shift hand over between operators) €25__| Planning and controls were insufficient €26 | Instructions or requirements were insufficient or inadequate (€3= People C31_ | Instruction or requirements were not followed (Employees) C32 Wrong decision was made 633 | Areading error was made ‘C34__| Material handling error C35__|_ Known defect or issue not reported or inadequately reported (CA— Material Cét__| Material did not comply with specification ((MeterabProduct C42 “Material shelf life expired ‘Condions) C43 | Contamination of product ‘C5 —Method 51 _| Validation of process was insufficient (Meth na 52 _| Manufacturing process capabiliy was insufficient or inadequate 53__| Packaging, labeling, or identification of material was inadequate €54 | Design process was inadequate ©6 — Environment cot Natural disaster (e.g., earthquake, flood) Somoersie al (©62__|” Information technology system failure faftuence) C63 | Fire or power outage C64__| Unpredictable event (e.g. theft, sabotage) C65 _|_ Environmental conditions were inadequate (e.g, climate) ‘C66 _| Lighting conditions were inadequate | c67__| Ergonomic conditions were poor (e.g. unsuitable equipment set-up) (C7 Measurement C71_| Inspection tool inadequate (e.g. insufficient accuracy) (Eauipmert ane ye) |_G72 | _Uncalibrated inspection tol used 673_| Calibration error 74 _| Instruments, displays, or controls were i C75 | Transcription error while recording result ‘C76_| Verification method (.e., inspection, sampling) was inadequate C77_ | Inspection criteria was inappropriate or unclearSAE AS9131C Page 6 of 14 TABLE 3 - NONCONFORMANCE CORRECTIVE ACTION CODES CORRECTIVE MAINTERM _| ACTION CODE DEFINITION / DESCRIPTION ‘Ai Machine Att ‘Machine or equipment corrected Az Fixture corrected AS Tool corrected 2 Management A24 Training provided 422__|Responsibiliies defined and communicated 423 ‘Appropriate resources provided R24 ‘Communication improved A25 Panning and controls improved A Instructions and requirements corrected ‘A3—People ASI Training performed ‘AB2 Instructions or requirements updated and highiighted to staff a3 Handling process and instructions improved As4 ‘No action ‘Aa — Material ‘Ad1___| "Material ordering process and rules reviewed nD Life limited product related processes and rules Updated/applied | A5—Method “AS1_| Process validation improved AS2 Process capabiliy reviewed and improvement implemented 153 Packing labeling and identification process and rules corrected Asa Design process improved ‘AG — Environment Ae [No action 62 Information technology system improved 63 Environmental conditions improved 7 64 Lighting improved ABS Ergonomic conditions improved ‘AT — Measurement a Inspection tool corrected nz Inspection tool calibrated NB Instruments, displays, and controls corrected ‘AYA Verification methods improved ATS Inspection criteria and process corrected 6. NOTES 6.1 A change bar (|) located in the left margin is for the convenience of the user in locating areas where technical revisions, not editorial changes, have been made to the previous issue of this document. An (R) symbol to the left of the document title indicates a complete revision of the document, including technical revisions, Change bars and {(R) are not used in original publications, nor in documents that contain editorial changes only. 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