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KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS
Table of Contents
A) Fees and Charges ................................................................................................................................2

i. Joining fees and Annual membership fees for primary cardholder ................................................................... 2
ii. Cash advance fee................................................................................................................................................ 5
iii. Service charges levied for transactions .............................................................................................................. 5
iv. Interest free (grace Period) ................................................................................................................................ 6
v. Finance charges for both revolving credit and cash advances........................................................................... 7
vi. Overdue interest charges - to be given on monthly & annualised basis ........................................................... 7
LPC Illustration for BizBlack Metal Card, BizPower, BizGrow, BizFirst:...................................................................... 9
vii. Charges in case of default ( ................................................................................................................................ 9
B) Drawal Limits ........................................................................................................................................9
i. Credit limit .......................................................................................................................................................... 9
ii. Available credit limit........................................................................................................................................... 9
iii. Cash withdrawal limit ....................................................................................................................................... 10
C) Billing ..................................................................................................................................................10
i. Billing statements - periodicity and mode of sending...................................................................................... 10
ii. Minimum amount payable ............................................................................................................................... 10
iii. Method of payment ......................................................................................................................................... 10
iv. Billing disputes resolution ................................................................................................................................ 11
v. Complete postal address of card-issuer ........................................................................................................... 11
vi. Toll free number, email-id, and dedicated telephone number for SMS for customer care services, contact
details of Grievance Redressal Official ............................................................................................................. 11
D) Default and Circumstances ...............................................................................................................11
i. Procedure including notice period for reporting a cardholder as defaulter: ................................................... 11
ii. Procedure for withdrawal of default report and the period within which the default report would be
withdrawn after settlement of dues ................................................................................................................ 12
iii. Recovery procedure in case of default............................................................................................................. 12
iv. Recovery of dues in case of death / permanent incapacitance of cardholder ................................................ 12
v. Available insurance cover, if any, for cardholder and date of activation of policy including nomination details
.......................................................................................................................................................................... 12
E) Termination / Revocation of Card Membership................................................................................12
i. Procedure for surrender / closure of card by cardholder: ............................................................................... 12
ii. Link provided exclusively for the above on the website .................................................................................. 12
iii. Contact details for the cardholder to initiate closure / hotlisting – email-id, dedicated telephone number for
SMS, IVRS.......................................................................................................................................................... 12
iv. Procedure for closure of card account if the card has not been used for more than one year ...................... 13
F) Loss/ Theft/ Misuse of Card ...............................................................................................................14
i. Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer: ............ 14
ii. Web-site link, phone banking, SMS, e-mail, IVR, a dedicated toll-free helpline, reporting to nearest branch,
etc. for reporting unauthorised transactions and initiating blocking of card .................................................. 15
iii. Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09.07.2005/2017-18
dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions’ as updated from time to time: ..................................................................................... 15
G) Grievance Redressal and Compensation Framework .....................................................................15
i. Grievance redressal and escalation process: ................................................................................................... 15
Version 2.2 Dated – Jan-2024
ii. Timeline for redressal of grievances: ............................................................................................................... 15

iii. Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in
closing of account / blocking of lost or stolen cards, etc.: ............................................................................... 15
iv. Contact particulars of card-issuer - 24-hour call centres, email-ids, helpline, other important telephone
numbers: .......................................................................................................................................................... 16
H) Disclosure ...........................................................................................................................................16
I) Reward Points and Cashpoints .........................................................................................................16
J) Other Important Information ..............................................................................................................20
K) Lounge Access ...................................................................................................................................20
Complimentary Lounge Access Within India for BizBlack Metal Card and BizPower: ........................20
Page 1 of 23 Back to Table of Content

L) Goods and Services Tax (GST) .........................................................................................................20
M) TDS on withdrawals above Rs 1 crore ..............................................................................................20
N) Most Important Terms and Conditions in Regional Languages......................................................21
O) Additional Schedule ...........................................................................................................................21
Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with
the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject
to revision. Refer www.hdfcbank.com for details.
SECTION I: KEY FACT SHEET
A) Fees and Charges
i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for
each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the
time of applying for the Credit Card. The below fees as applicable are billed to the card account and
are stated in the card statement of the month in which it is charged.
Minimum Spend for Foreign
Joining / Fuel Currency
waiver of annual
Annual Transaction Transactions
Card variant membership fee /
membership Surcharge
renewal charges for
Fee (Plus GST) ** % Of transaction
next year * value ***
Infinia (Metal Edition) ₹12,500 ₹10 Lakh / Annum Waiver capped
at ₹1000 every
Infinia ₹8 Lakh / Annum billing cycle
Diners Black Metal
₹8 Lakh / Annum Not Applicable
Edition ₹10,000
Waiver capped
Diners Black ₹5 Lakh / Annum at ₹1000 every
billing cycle
BizBlack Metal Card ₹10,000 ₹7.5 Lakh / Annum NA
Regalia Gold ₹4 Lakh / Annum NA
BizPower ₹4 Lakh / Annum NA 2%
Regalia, Business Waiver capped
Regalia, Diners ₹2,500 at ₹500 every
Privilege, Diners Club billing cycle
Premium, Doctor’s ₹3 Lakh / Annum For Regalia,
Regalia Doctor's
Tata Neu Infinity Regalia,
₹1,499 Business
HDFC Bank
Regalia -
Regalia First, Business Waived for
₹1,000 ₹1 Lakh / Annum transaction
Regalia First
between ₹400 to
₹5,000
(Diners Privilege
Fuel surcharge
Diners Club Rewardz ₹1,000 ₹1 Lakh / Annum waiver not 3%
applicable
effective 1st
Aug’23)

Waiver capped
Diners Club Miles at ₹499 every
billing cycle
6E Rewards Indigo ₹500 NA NA
HDFC Bank UPI
RuPay Credit Card /
₹25,000 / Annum NA
HDFC Bank UPI
RuPay Biz Credit Card
₹250
Waiver capped
at ₹250 every
Easy EMI ₹50,000 / Annum
billing
cycle
Business Platinum Free ₹30,000 / Annum Waiver capped
Times Platinum/Times at ₹500 every
₹2.5 lakh / Annum billing cycle
Card Credit Platinum
₹1,000
Millennia ₹1 Lakh / Annum
Equitas Elegance ₹2.5 Lakh / Annum Waiver capped
Equitas Excite ₹1 Lakh / Annum at ₹250 every
billing cycle
BizGrow ₹1 Lakh / Annum
For Millennia,
BizFirst ₹75,000 / Annum MoneyBack,
MoneyBack, MoneyBack+,
MoneyBack+, ₹500 Freedom,
Business Moneyback BizGrow,
Freedom ₹50,000 / Annum BizFirst -
Waived for
Best Price Save Smart transaction
Indian Oil HDFC Bank between ₹400 to
Small Business ₹5,000
₹250 ₹25,000 / Annum
Moneyback
Times Titanium/Times Waiver capped
Card Credit ₹500 ₹1.5 lakh / Annum at ₹250 every
#(wef 10th Feb’2024) billing cycle
Shoppers Stop Black
₹4500 NA
HDFC Bank
Superia ₹1 lakh / Annum
Waiver capped
₹50,000 within 90 days at ₹500 every
Paytm HDFC Bank for 1st year membership billing cycle
Select fee and ₹1.5 Lakh /
Annum for annual fee NA
AllMiles
₹1,000 ₹1 lakh / Annum 3.5%
Doctors Superia
₹60,000 within 90 days
Paytm HDFC Bank for 1st year membership Waiver capped
Select Business fee and ₹1 Lakh / Annum at ₹250 every
for annual fee billing
cycle
Best Price Save Max ₹75,000 / Annum

Pine Labs HDFC Bank for 1st year membership
Pro fee and ₹1,00,000 /
Annum for renewal fee
Paytm HDFC Bank for 1st year membership
Business fee and 50,000 / Annum
for annual fee
₹150 within 90 days for
Pharmeasy HDFC 1st year membership fee
Bank and 70,000 / Annum for
renewal fee
IRCTC HDFC Bank ₹500
Credit Card ₹1.5 lakh / Annum
Snapdeal HDFC Bank
Bharat CashBack /
Teacher's Platinum / ₹50,000 / Annum
Solitaire
Business Freedom
Card / Business Bharat ₹20,000 / Annum
CashBack
₹49 / Month ₹ Rs.30,000 within 90

days for 1st year
Paytm HDFC Bank (₹500 per membership fee and
annum from Rs.50,000 / Annum for
April 1, 2023) renewal fee
Rs.1,000 within 30 days
Paytm HDFC Bank Rs.149 per for 1st year membership
Digital Credit Card annum fee and Rs.25,000 /
₹29 / Month ₹ Rs.1,000 within 30

days for 1st year
Paytm HDFC Bank (₹149 per membership fee and
Mobile annum from Rs.25,000 / Annum for
April 1,2023) renewal fee
for 1st year membership
Pine Labs HDFC Bank
fee and 50,000 / Annum
for renewal fee
Retailio HDFC Bank ₹499 ₹50,000 / Annum
Flipkart Wholesale ₹3 lakh / Annum
Tata Neu Plus HDFC

₹1 lakh / Annum
Bank
Shoppers Stop HDFC
Bank Free NA
Platinum Edge
Business Program ₹500 ₹20,000 within 90 days NA

for 1st year membership

fee and ₹1,00,000 /
Swiggy HDFC Bank ₹500
₹2 lakh / Annum
Credit Card
Marriott Bonvoy HDFC
₹3000 NA
Bank Credit Card
6E Rewards Indigo XL ₹1,500 NA NA 2.5%
#FCC charges on Times Titanium to change from 2% to 3.5% (w.e.f 10th Feb’2024)
* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal
** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel
transaction amounts. GST on Fuel surcharge will not be reversed. The rate of surcharge may vary
depending on the fuel station and their acquiring bank. The surcharge is levied by the acquiring bank
providing the terminal to the merchant. The value on charge slip will differ from the credit card
statement since the Surcharge & GST is levied by acquiring bank post the transaction. The 1%
surcharge waiver (excluding GST) for eligible transactions would reflect separately in the monthly
credit card statement. Reward Points will not be accrued on fuel transactions for 6E rewards / Tata
Neu / Swiggy Money / Marriott Bonvoy/ BizBlack Metal Card/ BizPower
*** Currency conversion rate as on settlement date applicable
ii. Cash advance fee: The Cardmember can limit on the card on a case-to-case basis subject
use the Card to access cash in an emergency their internal guidelines and policy of the Bank.
from ATMs in India or abroad. A transaction fee Railway Ticket Purchase Fee: 1% of the
of 2.5% (Excluding Infinia, Infinia Metal Edition) transaction amount + GST will be charged on
or ₹500 whichever is higher would be levied on Railway Ticket Purchases. (Refer IRCTC
the amount withdrawn and would be billed to the website for detailed fee structure).Applicable for
Cardmember in the next statement. The all cards other than IRCTC.
transaction fee is subject to change at the
discretion of HDFC Bank. All cash advances also For IRCTC HDFC Bank Credit Card: 1% of the
carry a finance charge equal to charges on transaction amount as Railway Ticket Purchase
revolving credit (Refer schedule of charges) from fee will be waived off as charges reversal.
the date of withdrawal until the date of full Charges will be reversed post successful
payment. The finance charge is subject to transaction. (Refer IRCTC website for detailed
change at the discretion of HDFC Bank. fee structure)
(Not Applicable for Paytm HDFC Bank Digital a. Conversion charges - Auto EMI: Applicable
Credit Card as cash withdrawal is not allowed.) on all transactions (Excluding Fuel, Gold, and
iii. Service charges levied for transactions: Jewellery) of Rs 10,000/- or more done on Easy
Charges and fees, as may be applicable from EMI Credit Card. EMI conversion will be done for
time to time, are payable by Cardmembers for a tenure of 9 months, at an ROI of 20% per
specific services provided by HDFC Bank to the annum, and processing fee of Rs 99 + GST for
Cardmember or for defaults committed by the all loan amount.
Cardmember with reference to their card b. Charges on overlimit account: 2.5% of
account. overlimit amount, subject to a minimum of ₹550
HDFC Bank retains the right to alter any charges (Not applicable for Paytm HDFC Bank Digital
or fees from time to time or to introduce any new Credit Card as no over limit facility is provided)
charges or fees, as it may deem appropriate, with c. Payment Return Charges: 2% of Payment
due intimation to the customer. For interest rates, amount subject to minimum of ₹450
pre-closure, and cancellation charges on Loan
on Credit Cards, please visit d. Late Fees: Rs 500 plus GST will be levied for
www.hdfcbank.com/personalproducts/loans/loan Insta Jumbo loans in case of non-payment/partial
-on-credit-card payment of EMI outstanding.
e. Cash Processing Fee: ₹100 (for all card
The Bank, at its sole discretion, reserves the right payments made by depositing in HDFC Bank
to honour transactions above the approved credit branches or ATMs)

f. Rewards Redemption Fee: ₹99 Per card account and hence it will not appear on your
redemption request - Applicable for all cards credit card statement.
other than Infinia/ Infinia (Metal Edition)/ Diners Rs. 2 will be charged and made void at the POS
Black Metal Edition/Diners Black Card/ BizBlack terminal for MasterCard variant from 1st January
Metal Card. Rewards Redemption Fee will not be 2024 onwards.
charged on redemption of reward points towards m. Priority Pass Lounge Charges: (For
cashback. Regalia / Doctor's Regalia / Regalia Gold/ Tata
For IndiGo HDFC Bank Cards, please visit Neu Infinity/ Business Regalia/ BizPower): All
www.goIndiGo.in lounge visits within India using Priority Pass will
For Tata Neu HDFC Bank Credit Cards, please be charged at $27 (in INR equivalent) + Taxes
visit www.tatadigital.com per person per visit. All lounge visits outside India
For Swiggy HDFC Bank Credit Card, please beyond the complimentary cap will be charged at
install Swiggy App, please visit www.Swiggy.com $27 (in INR equivalent) - Taxes per person per
For Marriott Bonvoy HDFC Bank Credit Cards, visit. Please refer the product features of the card
please visit : www.marriott.com or for details on bank website. All guest/s (person
https://marriottbonvoyasia.com/ accompanying the priority pass holder) will be
g. Balance Transfer Processing Charges: 1% charged at $27 (in INR equivalent) + Taxes per
of BT amount or ₹250, whichever is higher. person per visit.
h. Duplicate physical statement charges: ₹10 n. V2P SmartHub Vyapar charge: Flat interest
per duplicate physical statement of 1% + GST on the transaction amount will be
charged on Business Cards for making Vendor
i. Insta Loan, Jumbo Loan, and Smart EMI: Payments / Utility Payments / GST via V2P
module in SmartHub Vyapar.
• Insta Loan & Jumbo Loan Processing
o. Reissue of Lost, Stolen or Damaged Card:
Fee: Processing fees levied is upto Rs
₹100
999, (Exclusive of GST for all loan
amounts) depending on the customer’s p. Outstation Cheque Processing Charge:
eligibility/offer details. For Cheque value upto ₹5,000 - ₹25 and for
• Smart EMI Processing Fee: Processing above ₹5,000 - ₹50
fees levied is upto Rs 999, (Exclusive of q. Dynamic currency conversion Markup
GST for all loan amounts) depending on Fee: With effect from 1st January 2023, a
the customer’s eligibility/offer details. Markup fee of 1% will be levied on all
• Pre-Closure Charges: 3% of the Balance transactions carried out in Indian Currency at an
Principal Outstanding international location or at merchants which are
j. Rent Pay Transactions: W.e.f. 1st January located in India but registered overseas.
2023, 1% fee on transaction amount will be r. Add-on Card Fee: Lifetime Free
levied on rental transactions done on any iv. Interest free (grace Period): The interest
applicable merchant from the second transaction free credit period could range from 20 to 50 days
for the month. subject to the scheme applicable on the specific
k. Insta card related charges: Insta Card is a Credit Card and the submission on the specific
digital version of your physical card which are Credit Card (please refer to the Schedule of
issued to eligible customers. Customers eligible Charges) and the submission of claims by the
for Insta Card, for the first 30 days from date of merchant. However, this is not applicable if the
issuance any wallet loading transaction done Previous month's balance has not been cleared
through the credit card would incur charges of in full or if the Cardmember has availed of cash
2.5% of load value. from ATM. For instance, the HDFC Bank
l. Card Validation charges: ₹2 will be charged International Platinum Plus Card has an interest-
on the Credit Card and the same shall not be free credit period of up to 50 days. This means
reversed by the bank (All variants except that a customer who has a billing date of 4th of
MasterCard). the month can spend on his Card from 5th April
₹25 will be charged and made void at the POS to 4th May, his bill will be generated on 4th May
terminal (Applicable for MasterCard variant), and his Payment Due Date will be 24th May.
which means that the transaction is cancelled by Hence a purchase made on 14th April will have a
the merchant before it settles through your credit credit period of 41 days, while a purchase made
on 2nd May will have a credit period of 23 days.

This period will be free of interest only if all charges would attract finance charges and all
previous dues are paid in full and there is no new transactions will also attract finance charges
unpaid balance carried over from previous till such time as the previous outstanding
months. amounts are repaid in full.
Interest Free Credit Period for BizBlack Metal vi. Overdue interest charges - to be given on
Card, BizPower, BizGrow, BizFirst: monthly & annualised basis: Late Payment
Interest free credit period ranges from 25 to 55 Charges (excluding Infinia, Infinia -Metal Edition)
days. For instance, if billing date is 4th, will be applicable if Minimum Amount Due is not
customer can spend on his Card from 5th Apr to Paid by the payment due date, Clear funds need
4th May, bill will be generated on 4th May and to be credited to HDFC Bank Card account on or
Payment Due Date will be 28th May. Hence a before the payment due date, to avoid Late
purchase made on 5th April will have a credit Payment charges. Refer section ‘Schedule of
period of 54 days, while a purchase made on Charges’ for details.
2nd May will have a credit period of 27 days Over Limit charges (excluding Infinia, Infinia -
Metal Edition) limit applicable on total
v. Finance charges for both revolving credit outstanding exceeding the Credit limit at the rate
and cash advances: of 2.5% of the overlimit amount subject to
minimum of ₹550 basis explicit consent. In case
Charges
the Cardholder proposes to avail any limit over
Variant (excluding GST)
and above the sanctioned Credit Limit, the
Monthly Annually
Cardholder shall, in the form and manner as may
Infinia, Infinia (Metal
be stipulated by the Bank, explicit consent for
Edition), Diners Black
such additional limit (Over Limit) as may be
Metal Edition, Diners 1.99% 23.88%
approved by the Bank in its sole discretion. Upon
Black, BizBlack Metal
grant of such explicit consent by the Cardholder,
Card
the sanctioned Credit Limit of the Cardholder
Tata Neu Infinity 3.49% 41.88%
shall stand increased by the amount equivalent
Paytm HDFC Bank to the Over Limit.
3.75% 45.00%
Mobile, Tata Neu Plus
The following illustration will indicate the
All other variants 3.60% 43.20%
method of calculating various charges
For Cards issued against Fixed Deposit - 1.99% Assume that you have paid all previous dues in
per month (23.88% annually) applicable from full and do not have any amount outstanding in
transaction date (Effective 1st Oct'22, will carry your Card Account. Your statement date is 18th
the same revolving rate as per the card variant) of every month. The following is the list of
Finance charges are payable at the monthly transactions you have done on your card
percentage rate on all transactions from the date account.
of transaction in the event of the Cardmember Date Transaction Amount
choosing not to pay his balance in full, and on all
10-Apr Goods purchase ₹15,000
cash, advances taken by the Cardmember, till
they are paid back. Finance charges, if payable, 15-Apr Garments purchase ₹5,000
are debited to the Cardmember's account till the Total Amount
outstanding on the card is paid in full. due = ₹20,000
Finance charges on cash advances are 18-Apr Statement Date Minimum
applicable from the date of transaction until the Amount Due =
payment is made in full. ₹1,000
When the customer carries forward any 12-May Payment into card ₹2,000 (Credit)
outstanding amount or avails of Cash Advance, account (Late
a finance charge calculated by average Daily payment charges will
Balance Method, will apply to balances carried be applicable here)
forward and to fresh billings.
If a Cardholder avails of the revolving credit 14-May Groceries purchase ₹1,000
facility of the HDFC Bank Credit Card and hence 15-May Card Payment ₹15,000
chooses to pay an amount less than the total
amount due reflected in the monthly billing
statement, the entire outstanding amount except

Thus, on the statement dated 18th May, following Interest calculated = (outstanding amount*
will reflect as the component of the total amount 3.6% per month (i.e., 43.2% per annum) * No of
payable by you. days) / 365. Therefore,
Interest calculated = (outstanding amount* e. Interest on ₹15,000 @ 3.6% per month (i.e.,
3.6% per month (i.e., 43.2% per annum) * No of 43.2% per annum) from 19 Apr to 14 May (i.e. for
days) / 365. Therefore, 26 days) = ₹461.59
a. Interest on ₹15,000 @ 3.6% per month (i.e., Interest on ₹8,000 @ 3.6% per month (i.e., 43.2%
43.2% per annum) from 19 Apr to 11 May (i.e. for per annum) from 15 May to 18 May (i.e. for 4
23 days) = ₹408.33 days) = ₹37.87
Interest on ₹13,000 @ 3.6% per month (i.e., Interest on ₹5,000 @ 3.6% per month (i.e., 43.2%
43.2% per annum) from 12 May to 14 May (i.e. per annum) from 19 Apr to 18 May (i.e. for 30
for 3 days) = ₹46.16 days) = ₹177.53
Interest on ₹5,000 @ 3.6% per month (i.e., 43.2% Interest on ₹1,000 @ 3.6% per month (i.e., 43.2%
per annum) from 19 Apr to 14 May (i.e. for 26 per annum) from 17 May to 18 May (i.e. for 2
days) = ₹153.86 days) = ₹2.37
Interest on ₹3,000 @ 3.6% per month (i.e., 43.2% Total interest = ₹679.36
per annum) from 15 May to 18 May (i.e. for 4 f. Late Payment Charges = ₹800 (excluding
days) = ₹14.20 Infinia)
Interest on ₹1,000 (fresh spends) @ 3.6% per g. GST@ 18% of interest and late payment
month (i.e., 43.2% per annum) from 15 May to 18 charges = ₹266.29
May (i.e. for 5 days) = ₹5.92 h. Total principal outstanding amount = ₹14,000
Total interest = ₹628.47 (₹1,000 fresh spends + balance ₹13,000
b. Late Payment Charges = ₹800 (excluding outstanding from last month's billing period)
Infinia) Hence Total Amount Due = (e) + (f) +(g) + (h) =
c. GST@ 18% of interest and late payment ₹15,745.65
charges = ₹257.12
d. Total principal outstanding amount = ₹4,000 Please note that the Finance Charges and other
(₹1,000 fresh spends + balance ₹3,000 charges are subject to change at the discretion of
outstanding from last month's billing period) HDFC Bank.
Hence Total Amount Due = (a) + (b) +(c) + (d) = For a list of charges that may be levied at specific
₹5685.60 instances, please refer to the Schedule of
Charges available at the end of this document.
The following illustration will indicate the Minimum Amount Due (MAD) - 5% of Retail
method of calculating various charges for Balance / Cash Advance Balance and finance
BizBlack Metal Card, BizPower, BizGrow & charges and 100 % of charges, Loan EMI billed
BizFirst under cards, levies and Taxes and rounded to the
next higher 10th digit.
Date Transaction Amount (For Paytm HDFC Bank Digital Credit Card:
10-Apr Goods purchase ₹15,000 10% of Retail Balance / Cash Advance
Balance and finance charges and 100% of
15-Apr Garments purchase ₹5,000
Charges, Loan EMI billed under cards, levies,
Total Amount and taxes)
due = ₹20,000
Example: If the MAD amount is ₹1,503.50
18-Apr Statement Date Minimum
(Rupees one thousand five hundred and three
Amount Due =
and paise fifty only), post computation it will be
₹1,000
rounded off to next multiple of tenth digit i.e.,
12-May Payment Due Date ₹1,510.00 (Rupees one thousand five hundred
15-May Payment into card ₹7,000 (Credit) and ten only).
account (Late 1st Oct'22 ONWARDS
payment charges will EXAMPLE (fig. in ₹)
be applicable here) Retail / Cash
17-May Groceries purchase ₹1,000 A 50,000
Outstanding Balance
B Finance Charges 1,800

C Over Limit Charges 550 E Grace Date 23rd May 22
D Late Payment Fee 1100
F Unbilled usage - 1st May 5,000.00
E Payment Return Fee 500 to 23rd May 22
F Easy EMI - Principal 500 G Total Outstanding as of 30,000.00
G Easy EMI - Interest 1,500 23rd May 22(A+E)
TOTAL AMOUNT DUE 55,950 H Payment Received - MAD 25th May 22
- Rs.1250.00
Minimum Amount Due Calculation I LPC Levied only on 800
Retail / Cash Statement Balance
Outstanding Balance +
H Finance Charges* (5% of 2,590 5% LPC Illustration for BizBlack Metal Card,
(₹50000/- + ₹1800/-) BizPower, BizGrow, BizFirst:
I Over Limit Charges 550 100%
LPC Illustration
J Late Payment Fee 1,100 100% A Statement Date 1st May 24
K Payment Return Fee 500 100%
L Easy EMI - Principal 500 100% B Statement Due 25,000.00
M Easy EMI - Interest 1,500 100% C MAD 1,250.00
Minimum Amount Due 6,740 Payment Due Date 25th May 24
D
* For the purpose of MAD calculation 5% of E Grace Date 28th May 24
Finance Charges (3.6% per month i.e., 43.20%
p.a.) is being considered. F Unbilled usage - 1st May 5,000.00
The below illustration is prepared on the to 28th May 24
assumption that the customer has not made the G Total Outstanding as of 30,000.00
payment on time nor cleared the Total Amount 28th May 22(B+F)
Due (TAD). H Payment Received - MAD 30th May 22
Reduced Interest Rate / Finance charges on - Rs.1250.00
Freedom Credit Cards I LPC Levied only on 800
• For Freedom credit Cards, Interest Rate / Statement Balance
Finance Charges of 0.99% will be applicable for
first 90 days from card issuance date on vii. Charges in case of default (no payment
retail/non-EMI spends only (i.e., not applicable or delayed payment): Basis Credit Card bill
on Insta loan, Insta Jumbo Loan, SmartEMI, amount (excluding Infinia (Metal edition))
EasyEMI, Balance transfer or Cash Outstanding Late Payment Charges
transactions). From 91st day onwards regular Balance (Excl. GST)
interest rate of 3.6% along with taxes will be Less than ₹100 Nil
applicable. ₹100 to ₹500 ₹100/-
• The benefit is applicable only to customers to ₹501 to ₹5,000 ₹500/-
whom the card has been issued on or after ₹5,001 to ₹10,000 ₹600/-
October 01, 2021
₹10,001 to ₹25,000 ₹800/-
• For more details, refer welcome kit or FAQs and ₹25,001 to ₹50,000 ₹1100/-
Terms & Conditions section mentioned on HDFC
More than ₹50,000 ₹1300/-
Bank website www.hdfcbank.com. The following

illustration will indicate the method of calculating B) Drawal Limits
LPC: i. Credit limit: HDFC Bank at its sole discretion
LPC Illustration will determine the Cardmember's credit limit and
A Statement Date 1st May 22 cash withdrawal limit. (Add-on Cardmembers
share the same limit as the primary cardholders).
B Statement Due 25,000.00 ii. Available credit limit: These limits are
C MAD 1,250.00 communicated to the Card member at the time of
Payment Due Date 20th May 22 card delivery and in the monthly statements. The
D
available credit limit at the time of the statement

generation is provided as a part of the monthly part of the amount above the Minimum Amount
statement. HDFC Bank will review the Due.
Cardmember account periodically and may Such payment should be made before the
decrease the Cardmember's credit limit basis Payment Due Date. Clear funds need to be
their internal criteria. In such an instance, the credited to HDFC Bank Card account on or
Bank will immediately inform including the before payment due date to avoid Late Payment
reason thereof, by SMS or e-mail followed by Charges. Cardmembers are advised to drop local
confirmation in writing. Cardmembers seeking to cheques well in advance of the Payment due
have their credit limit increased can do so by date to ensure payment reflects on the card
writing to the Bank and providing financial account within the Payment due date. Any unpaid
documents declaring their income. The Bank, at Minimum Amount Due of the previous statements
its sole discretion and based on such new will be added to the Cardmember's current
documents provided, may increase the credit Minimum Amount Due in addition to the
limit of the Cardmember. outstanding exceeding the Cardmember's Credit
iii. Cash withdrawal limit: 40% of the Credit Limit.
Limit (Not Applicable for Paytm HDFC Bank Payments made towards the card outstanding
Digital Credit Card as cash withdrawal is not are acknowledged in subsequent statements.
allowed) Payments received against the Cardmember's
card outstanding will be adjusted against all Pre-
C) Billing closure of loans (Loan Principle outstanding /
i. Billing statements - periodicity and mode Pre-closure Charges + GST), GST, Fees &
of sending: HDFC Bank will send the Charges (Other than Finance Charges), Finance
Cardmember a monthly statement showing the Charges, EMI, Cash Advances and Retail
payments credited and the transactions debited Purchases in that order.
to the Cardmember's account since the last
iii. Method of payment: Payments towards the
statement. The Bank will mail a statement of
card account may be made in any of the following
transactions in the card account every month on
ways:
a pre-determined date, to the mailing address /
email ID on record with the bank. Mode of the a) NetBanking & ATM: In case the Cardmember
statement will be Physical / email as per has an HDFC Bank account, they can make the
customer’s choice. Payment through NetBanking & ATMs.
ii. Minimum amount payable: 5% of Retail b) Standing Instruction: In case the
Balance / Cash Advance Balance and finance Cardmember has an HDFC Bank account, they
charges and 100% of Charges, Loan EMI billed can opt for a Standing Instruction facility, where
under cards, levies, and taxes, previous month funds can be automatically transferred from the
outstanding and rounded to the next higher 10th Cardmember's HDFC Bank account to the
digit. Cardmember's card account on the Payment due
date. The Automatic debit will be processed on
(For Paytm HDFC Bank Digital Credit Card: 10%
the registered account nominated by the
of Retail Balance / Cash Advance Balance and
Cardmember on the Payment Due Date and will
finance charges and 100% of Charges, Loan EMI
be credited to the Card Account.
billed under cards, levies, and taxes)
In the event of non-realization of the complete
Retail Balance means all purchases of goods or standing instruction (SI) amount, which is set by
services through store or online from the Credit the Cardmember, SI return charges shall be
Card, excluding all Cash Advances, Balance levied to the Cardmember on the net payable
Transfers, Instalment Payment Plans, other
amount post payment attempts. The cardholder

credit plans, fees, and charges. acknowledges and agrees that recovery of
HDFC Bank Credit Cards offer the Card-member Minimum Amount Due (MAD) post failure to
the facility of revolving credit. The Cardmember recover Total Amount Due (TAD) shall lead to
may choose to pay only the Minimum Amount levy of the autopay return charges on the net
Due printed on the statement. The balance payable amount remaining due and outstanding
outstanding can be carried forward to on the payment due date.
subsequent statements. The Cardmember can
Examples:
also choose to pay the Total Amount Due or any
Scenario 1: Cardmember opts for SI facility on
Total Amount Due (TAD) and the SI amount is

₹10,000 and system recovers only ₹500 like Visa / Master Card / Diners Club / Rupay, etc.
(Minimum Amount Due) due to insufficient funds GST levied will not be reversed on any dispute
in the nominated account, payment return fee will on Fee & Charges / interest.
be levied on the net payable amount i.e., ₹10,000 v. Complete postal address of card-issuer:
- ₹500 = ₹9,500. Similarly, if the system is able to Manager, HDFC Bank Cards P.O. Box 8654,
recover only partial amount for example, ₹200 Thiruvanmiyur, Chennai – 600 041
which is less than Minimum Amount Due (MAD)
payment return fee will be levied on the net vi. Toll free number, email-id, and dedicated
payable amount i.e., ₹10,000 - ₹200 = ₹9,800 telephone number for SMS for customer care
Scenario 2: Cardmember opts for SI facility on services, contact details of Grievance
Total Amount Due (TAD) and the SI amount is Redressal Official: The Cardmember can
₹10,000. If partial payment is received for contact HDFC Bank Credit Cards for making any
example, ₹200 prior to the payment due date and enquiries or for any grievance redressal through:
subsequently standing instruction facility fails, • Call centres: 1800 202 6161 / 1860 267 6161
payment return fee will be levied on the net within India / +91 22 6160 6160 from outside
payable amount i.e., ₹10,000 - ₹200 = ₹9,800 India
c) NEFT / RTGS / IMPS: Customer can also • Infinia / Infinia (Metal Edition) / Diners Black
make payment through NEFT / RTGS fund Metal Edition/ Diners Black customers:
transfer mode from other bank account (use Please visit https://www.hdfcbank.com/Infinia
IFSC code HDFC0000128) or use the VISA for 24 hours dedicated customer care number
Money transfer facility / IMPS.
• BizBlack Metal Card Customers:
d) Bill Desk: In case the Cardmember does not
have an HDFC Bank account, cardmember can Call Centre - 1800 266 3310
make the Payment through Bill Desk facility using Concierge - 1800 118 887
other bank account. • Marriott Bonvoy HDFC Bank Customers:
e) Cheque / Draft: By dropping the payment 1800 309 3100 For dedicated concierge
instrument (Cheque or draft) into any of the services (9am – 9pm).
HDFC Bank Credit Card drop boxes placed in the
HDFC Bank branches and ATMs. The Cheque • Mail: Manager, HDFC Bank Cards P.O. Box
Draft should be made payable to HDFC Bank 8654, Thiruvanmiyur, Chennai – 600 041
Card Number xxxx xxxx xxxx xxxx. Kindly ensure • email: customerservices.cards@hdfcbank.com
that the cheque/draft is deposited at least 3
• Grievance Redressal Official: 044 6108 4900
working days before due date in case of HDFC
between 09:30 AM to 05:30 PM Monday to
Bank cheque and 5 working days before due date
Friday.
for Non-HDFC Bank cheque.
SECTION II: OTHER MITC
f) Cash Payment: Through Cash Payments at
the bank branches. D) Default and Circumstances
iv. Billing disputes resolution: All the Contents i. Procedure including notice period for
of the statement will be deemed to be correct and reporting a cardholder as defaulter: Grace
accepted if the Cardmember does not inform days of 3 days is allowed from the payment due
HDFC Bank of the discrepancies within 30 days date on credit card accounts, where payments
of the Statement Date in writing. On receipt of are not overdue. The payment due date as
such information, HDFC Bank may reverse the mentioned on the credit card statement is the
charge on temporary basis pending investigation. date by which clear funds must be credited to the
If on completion of subsequent investigations, credit card, however 3 grace days are provided
the liability of such charges is to the to accommodate for processing time of
Cardmembers account, the charge will be payments. The Bank shall report a credit card
reinstated in a subsequent statement along with account as 'past due' to credit information
the associated charges. Upon receipt of dispute companies (CICs) and levy late payment charges
from customers, within a maximum period of when a credit card account remains 'past due' for
Thirty days, Bank would provide necessary more than 3 days. The number of 'days past due'
documents, wherever applicable as received and late payment charges shall, however, be
from the Member Bank, subject to operating computed from the payment due date mentioned
guidelines laid down by the respective franchisee in the credit card statement.

In the event of default, the Cardmember will be Notwithstanding the Cardmember’s obligation to
sent reminders from time to time for settlement of pay all outstanding amounts forthwith, Bank shall
any outstanding on the card account, by post, be entitled to recover the same in accordance
fax, telephone, e-mail, SMS messaging and/ or with the relevant laws in force.
engaging third parties to remind, follow up and v. Available insurance cover, if any, for
collect dues. Any third party so appointed, shall cardholder and date of activation of policy
adhere fully to the code of conduct on debt including nomination details
collection.
In case the cardholder fails to make payment of Select Credit Card variants have a
either the Minimum Amount Due or the total complimentary insurance cover on the Card. The
amount due, under each monthly billing policy coverage starts from the date of the Credit
statement, the bank shall notify the customer of Card set up. For information on updating
such non-payment and its intention to report the nominee details and terms and conditions,
cardholder as defaulter to the Credit Information please refer to usage guide.
Companies (CIC) in case the cardholder fails to E) Termination / Revocation of Card
pay the Minimum Amount Due or the total Membership
amount due within 7 (seven) days. i. Procedure for surrender / closure of card
ii. Procedure for withdrawal of default report by cardholder: I/ We understand that the usage
and the period within which the default report of the HDFC Bank International Credit Card(s)
would be withdrawn after settlement of dues shall be strictly in accordance with exchange
In case the cardholder makes the payment of control regulations, law of the land or of the
either the Minimum Amount Due or the total Regulatory authorities as applicable from time to
amount due after the expiry of 7 (seven) days’ time, the card will not be used for transactions
notice period, the Bank shall update the status involving Forex trading, lottery, betting, gambling,
within 30 (thirty) days from the date of settlement dating, Bitcoins, Virtual currency which I/We
of dues. In case a transaction is disputed by undertake as my/our responsibilities to keep
customer, a temporary credit equivalent to the myself/ourself updated of and in the event of any
amount disputed by customer will be provided to failure to do so , I/We will be liable for action
the Credit Card account of the customer. under the Foreign exchange management act
1999 or its statutory modifications or re-
iii. Recovery procedure in case of default enhancement thereof.
In case of default, upon a demand made by the
bank, if the balance amount due on the card is ii. Link provided exclusively for the above on
not repaid within the prescribed time; bank shall the website
have a right of lien and set-off without notice on In case any customer wishes to close / surrender
all monies belonging to the Cardmember and/or the card – the customer may place the request
Add- on Cardmember held in any account or in through below channels.
custody of the bank. During settlement of Channels Path / Contact details
redemption, in case available Reward Points
www.hdfcbank.com > Log in >
balance is lesser than Points required for the
Credit Cards > Card Control >
transaction, the bank reserves rights to debit the MyCards
Services > Other Action > Card
differential amount on the Customers
Closure
Card/Account.
Visit www.hdfcbank.com >
iv. Recovery of dues in case of death / EVA Click on EVA icon > Type
permanent incapacitance of cardholder
Closure of Credit Card.

The death or incapacity of Cardmember including
insolvency, dissolution, bankruptcy or winding Branch Simply visit branch and speak
up, shall automatically result in cancellation of the Banking to our staff
card issued to the Cardmember as well as any
Add-on Cardmembers. The card would also be
liable to be suspended on instructions from any iii. Contact details for the cardholder to
Government or Regulatory body. On cancellation initiate closure / hotlisting – email-id,
or suspension of the card, all amounts dedicated telephone number for SMS, IVRS
outstanding on the card account shall be deemed
to have become due immediately.

With a view to ensure that the Credit Card is
Path / Contact details being used as per the regulatory guidelines,
Channels
Terms and Conditions and applicable policies of
Phone 1800 202 6161 / 1860 267 the Bank, Bank shall have a right to run periodic
Banking/ IVR 6161 (accessible across India) checks on the Credit Card usage to identify
Phone Banking: whether there is excessive utilization of credit
BizBlack Metal 1800 266 3310 limit beyond the sanctioned limit in one statement
Card customer cycle, unusual or excessive utilization at few
70700 22222 > Type Close select merchants, possible collusion with
WhatsApp merchant and/or usage towards non-personal/
Credit Card > Option will be
Banking business related requirements, over-use/ misuse
displayed for hotlisting
Write us at of features/ offers/ programs towards
Email customerservices.cards@hdfc accumulation of undue reward points/ cash back
bank.com / other benefits amongst others. Based on the
usage patterns, if any of these is suspected by
Once the request is raised through above
the Bank, Bank may take restrictive action on the
channels, no transaction can be made through
Credit Card. Such action can be with immediate
the card from immediate effect as the same will
effect and may include but not be limited to
be blocked.
withdrawal of features/ benefits as well as
Any transactions incurred by the Cardmember complete termination of the Credit Card. If any
prior to the closure of card, and which is such action is taken by the Bank onus will be on
presented / claimed at a later point by the customer to provide satisfactory proof of bona
merchant shall be billed to the Cardmember for fide usage to reinstate the Credit Card and
effecting necessary payments towards such attached features/ benefits as may be deemed fit
transactions. The Cardmember shall be is by the Bank. Bank's decision in this regard shall
obligated to pay for any transactions which were be final and binding on the customers.
incurred prior to the closure date of the card and
In such a situation, the Cardmember must
the Bank shall report these outstanding
(subject to any default or other notice required by
payments of the Cardmember to CICs, if unpaid.
law) immediately pay HDFC Bank the total
If a credit card has not been activated or used outstanding balance on the Account. This
within 30 (thirty) days of card open date., the includes all amounts due to HDFC Bank under
Bank shall intimate the cardholder about non- the Agreement, including all transactions and
usage or non-activation of the card and request other amounts not yet charged to the Account.
the cardholder to activate or start using the card The card will not be considered as closed until
within 7 (seven) days from the date of such the Cardmember has paid all such due amounts
intimation. If the cardholder does not start using
New Variant will be issued when a customer
the card within a period of 7 (seven) days, the
request for a reissue of Hot-listed Phased
card account shall be closed by the Bank.
out/Actively not sourced cards. We will be
In case the Bank notices unusual and abnormal offering a currently active variant in place of the
transaction patterns in the use of the Card, the phased-out card. Please note that when an Add-
Bank will try to establish contact with the On request is received from a customer who is
customer on the registered phone number of the using a phased-out card, then the Add-On
customer available on its records to verify the request will be accepted, but the customer will
bonafideness of the card transaction. Failure on receive a new market active Primary and Add-On
the part of the Bank to establish contact with the card in place of the old variant.
customer, the Bank may restrict/terminate the

iv. Procedure for closure of card account if
use of the Card without any further notice, if the
the card has not been used for more than one
Bank reasonably believes it necessary for the
year
sake of the Cardholder and for security reasons
Please note that if a credit card has not been
HDFC Bank can suspend the facility on the Credit
used for a continuous period of 1 (one) year, the
Card, if the Cardmember defaults on payment
Bank will intimate the cardholder about non-
due or exceeds the credit limit extended. The
usage of the card and request the cardholder to
Credit Card must not be used after the
start using the card within 30 (thirty) days from
Agreement has ended or if the card account is
the date of such intimation. If either no reply is
suspended.

received from the cardholder or the cardholder Card Account and other Add-on cards will be
does not start using the card within a period of 30 invalidated from usage.
(thirty) days, the card account shall be closed by B) The Bank is not liable or responsible for any
the Bank, subject to payment of all dues by the type of transaction (Online/Physical/Contactless
cardholder. (Tap and Pay or Wifi/Others) transaction incurred
F) Loss/ Theft/ Misuse of Card on the card account prior to time of reporting of
i. Procedure to be followed in case of loss/ the loss of the card, and the Cardmember will be
theft/ misuse of card-mode of intimation to wholly liable for the same. Card swipe
card-issuer: In case of loss / theft / misuse of the transactions may get processed by merchants
card, customer can immediately hotlist / block the without PIN / additional authentication like OTP,
card by raising a request through below channels when it is initiated on merchants located outside
India as it may not be a mandate in those
Channels Path / Contact details countries. Cardmember is wholly liable for all
Net Banking www.hdfcbank.com > Log in > transactions prior to reporting of loss of the card.
Credit Cards > Select the Card After the receipt of proper notification of the loss
from Your Credit Cards > by the bank, the Cardmember's subsequent
Block liability is zero. In addition to notifying HDFC
Mobile Mobile banking home page > Bank about the loss or theft of the card, the
Banking Pay > Credit Cards > Select Cardmember must report any theft of cards to the
the Card from Your Credit Police and lodge a Police Complaint and provide
Cards > Block a copy of Police complaint to the Bank.
MyCards - https://mycards.hdfcbank.com C) The Cardmember will be liable for all losses in
PWA > enter registered mobile#> case of misuse of the card by someone who
Card control > Services > obtained the PIN or the card or OTP with or
Security > Hotlist without the consent of Cardmember or an
EVA Visit www.hdfcbank.com > Additional Cardmember. If the Cardmember has
Click on EVA icon > Credit acted fraudulently the Cardmember will be liable
Card Service > Block Card for all losses. If the Cardmember acts without
Phone 1800 202 6161 / 1860 267 reasonable care, the Cardmember may be liable
Banking / 6161 (accessible across India) for all losses incurred.
IVR D) The Cardholder is under obligation to take all
Phone 1800 266 3310 appropriate steps to keep the card (including the
Banking: add-on card/s) safe and not to record the PIN,
BizBlack OneTime Password (OTP) or any other
Metal Card token/code issued from time to time, in any form
customer that would be retrievable or otherwise accessible
WhatsApp 70700 22222 > Type Hotlist to any third party if access is gained to such a
Banking Card > Option will be record, either honestly or dishonestly.
displayed for hotlisting E) HDFC Bank may, without referring to the
SMS SMS “Block CC ****” on Cardmember or any additional
7308080808 Cardmember, give the police or other relevant
**** last 4 digits of registered mob number
authorities any information that HDFC Bank
A) The Cardmember must notify the 24-Hour Call consider relevant about the loss, theft, misuse of
Center immediately if the Primary Card or any a Card or PIN.
Additional credit card is misplaced, lost, stolen, F) An optional insurance product may be availed
mutilated, not received when due or if he/she of by the card members, at his/her own
suspects that the Credit Card is being used discretion, to cover the liability arising in the event
without Cardmember's permission. Once a card of any fraudulent transactions on the Credit Card.
is reported lost, it should not, under any For further details and terms and conditions of
circumstance be used if found by the such Insurance cover, kindly contact our
Cardmember subsequently. As the Add-On card representative of the Bank.
is an extended facility given on the Primary Card
G) HDFC Bank Contactless Cards allows you to
Account, the Add-on card is rendered invalid
pay with a simple tap. To make a transaction of
when the primary card is reported lost. Similarly,
₹5,000 or less, just tap to pay with your
if the Add-on card is reported lost, the primary

contactless card and you won't need to sign or • Email us
enter any PIN. Contactless transactions are as • Report unauthorised e-transactions
secured as any chip or PIN based transactions. (Transactions not done by you)
The Bank is not liable or responsible for any • Chat with us
transactions incurred on the Card Account prior
to time of reporting or delay in reporting of the • Block / Unblock credit card
loss or misuse of the card and the Card member • Check your credit card outstanding amount
will be wholly liable for the same. Terms and • Credit cards mis-selling or harassment
Conditions mentioned in the card member related complaints
agreement is applicable for all contact-less cards Second level touch points: If you have not
and contact-less transactions. received a satisfactory response for your queries
ii. Web-site link, phone banking, SMS, e-mail, with other channels. Please write to Mr.
IVR, a dedicated toll-free helpline, reporting to Shanmugasundar R (Grievance Redressal
nearest branch, etc. for reporting Officer). The Cardmember can contact HDFC
unauthorised transactions and initiating Bank Credit Cards for making any enquiries or for
blocking of card any grievance redressal through:
If customer suspects any unauthorised • Call Centres: 1800 202 6161 / 1860 267 6161 If
transaction, customer should inform the bank you are not in India: +91 22 61606160
through channels mentioned in Section E(ii) & • Call Centre (BizBlack Metal Card): 1800 266
E(iii) for blocking of card to avoid further 3310
unauthorised transaction or misuse. • Post: Manager, HDFC Bank Cards P.O. Box
iii. Liability of cardholder in case of (i) above 8654, Thiruvanmiyur, Chennai - 600 041
in terms of RBI circular ref. • Email:customerservices.cards@hdfcbank.com
DBR.No.Leg.BC.78/09.07.2005/2017-18 dated • Grievance Redressal Officer: Reach us on
July 6, 2017 on ‘Customer Protection – phone 04461084900 between 09.30 a.m. to
Limiting Liability of Customers in 05.30 p.m. Monday to Friday
Unauthorised Electronic Banking Please note that the mechanism and timelines of
Transactions’ as updated from time to time: Grievance Redressal Policy is available on the
In case of loss/ theft/ misuse of card, the Bank website – www.hdfcbank.com and the same can
shall be guided by the ‘Customer Protection be accessed by following the path – Our
Policy’ updated on the website of the Bank which Corporate Commitment -> Citizens Charter
has been formulated based on the RBI circular -> Grievance Redressal
on Customer Protection – Limiting Liability of ii. Timeline for redressal of grievances:
Customers in Unauthorised Electronic Banking Customer Grievance will be addressed within a
Transactions’ as updated from time to time. period of 30 days, if your issue still remains
(RBI Circular - ref. DBR. No. Leg.BC.78/ unresolved or if you have not received response
09.07.2005/2017-18 dated July 6, 2017) within 30 days of lodging a complaint, you may
Please Note you can refer the Customer approach the Banking Ombudsman appointed by
Protection Policy Note by visiting the Reserve Bank of India.
www.hdfcbank.com > Useful Links > Our iii. Compensation framework for
Corporate Commitments > Customer unsuccessful / failed transactions, delay in
Compensation Policy. redressal of grievance, delay in closing of
G) Grievance Redressal and Compensation account / blocking of lost or stolen cards,
Framework etc.: In case of unsuccessful transaction / failure,
i. Grievance redressal and escalation as per Harmonisation of TAT, the Bank will
process: reverse blocked amount within 5 days. In case if
First level touch points: Queries / Feedback / the merchant claims such transaction, the regular
Complaints. The customer can reach out to the dispute process will be followed as per franchise
following channels: guidelines which is covered in the compensation
• Online Dispute Resolution policy.
• Call us The timeline is specified and updated in the
compensation policy displayed on the bank
• Visit us website under Our Corporate Commitment >
• Write to us Citizens Charter > Customer Compensation

Policy > Credit Cards where it is established that information is being provided in the terms of the
the Bank had issued and activated a credit card Credit Information Companies Regulation Act,
without written consent of the recipient, the Bank 2005. In view of this we wish to inform the
would reverse the charges immediately and also Cardmember that the bank can disclose any
pay a penalty without demur to the recipient information relating to credit card(s) default by
amounting to twice the value of charges reversed the customer to the Credit Information
in this regard. Operation of credit account shall Companies to any other credit bureau (Existing
be in accordance with HDFC Bank credit card and Future) in case the card is overdue, with due
terms and conditions. Transactions reported as intimation to the cardholder. The Bank hereby
erroneous by customers, which require specific informs the Cardmember that fresh/ update on
reference to a merchant establishment will be cardholder’s data on receipt of payment towards
handled as per chargeback rules laid down by overdue card accounts will reflect in CIBIL / other
card networks (VISA / MasterCard / Diners / credit bureaus within a period of 30 (Thirty) days
RuPay). The Bank will provide explanation and, from the date of receipt of payment by the bank.
if necessary, documentary evidence to the We also wish to inform the Cardmember that the
customer within a maximum period of sixty days. bank will, at its own discretion, record specific
Failure on the part of the card-issuers to conversations between the Cardmember and the
complete the process of closure of credit card representative of the Bank, in cases of grievance-
within seven working days shall result in a related conversation or payments-recovery-
penalty of ₹500 per day of delay payable to the related conversations or any other
customer, till the closure of credit card, provided conversations, that the Bank may deem fit.
there is no outstanding in the credit card account. I) Reward Points and Cashpoints
iv. Contact particulars of card-issuer - 24- Reward Points will be earned for transaction
hour call centres, email-ids, helpline, other amounts in multiples of ₹150, residual amounts
important telephone numbers: The or transactions below ₹150 will not earn Reward
Cardmember can contact HDFC Bank Credit Points. For Silver cards and Freedom Plus
Cards by: Cards, Reward Points are earned on
• Visit www.hdfcbank.com to know our 24 hours transactions amounts in multiple of ₹200,
call centre number residual amounts or transactions below ₹200 will
• Infinia / Infinia (Metal Edition) / Diners Black not earn Reward Points. For IRCTC HDFC Bank
Metal Edition/ Diners Black customers Credit Card Reward Points are earned on
https://www.hdfcbank.com/Infinia for 24 hours transaction amounts in multiple of ₹100, residual
dedicated customer care number amount or transaction below ₹100 will not earn
• Marriott Bonvoy HDFC Bank Customers: Reward Points. For BizFirst Credit Card,
1800 309 3100 For dedicated concierge CashPoints are earned on transaction amounts
services (9am – 9pm). in multiples of ₹100, residual amount or
transaction below ₹100 will not earn CashPoints
• BizBlack Metal Card Customers:
Phonebanking number - 1800 266 3310 Customers can earn cashback through a)
Concierge number - 1800 118 887 cashback offers and b) redemption of reward
points/CashPoints towards cashback.
• Post - Manager, HDFC Bank Cards P.O. Box
8654, Thiruvanmiyur, Chennai – 600 041 Cashback credits will not be considered as
• email: customerservices.cards@hdfcbank.com payment for the last statement. Customers need
to effect payment towards the previous statement
H) Disclosure
outstanding.
The Cardmember acknowledges that as per
Cashback amount credited to the card account
existing business practices, the Bank can

will be adjusted towards the next statement
disclose from time to time any information
balance.
relating to the Credit Card(s), to any credit bureau
Bank shall exercise due care on its part in due
(Existing or Future) The Credit Information
course of issuance of card PINs / Codes & and
Companies are an initiative of the Government of
the Bank ensures to share any confidential data
India and Reserve Bank of India to improve the
of the customer/ cardholder only with the said
functionality and stability of the financial system.
customer/ Cardholder.
All banks and financial institutions participating in
The cashback awarded or credited on the
this initiative are required to share customer data
Swiggy HDFC Bank Credit Card shall be in the
with Credit Information Companies and this

form of Swiggy Money available on Swiggy app, received Reward Points in the month of May
which shall be calculated as a percentage of the 2015, then the same will expire in May 2017,
spends with capping per calendar month. For except for Infinia / Infinia (Metal Edition)/ Diners
further details of cashback earned on Swiggy Black Metal Edition/ Diners Black Card/ BizBlack
HDFC Bank Credit Card please see the terms Metal Card for which reward points are valid for
and conditions available at Swiggy HDFC Bank 3 years, and Easy EMI cards on which cash
Credit Card product page on points are valid for 1 year.
www.swiggy.com, Important notice for Customers who have been
card members on or before 30th June 2015:
Swiggy One Membership shall be governed by
W.e.f. 18th March 2020, when you receive a new
terms and conditions available at
credit card due to upgrade/migration,
https://www.swiggy.com/terms-and-conditions.
replacement, renewal, or re-issuance, etc, the
The reward points awarded or credited on the reward points already accumulated earlier, will
Marriott Bonvoy HDFC Bank Credit Card shall be have limited validity between 1 to 3 years from
in the form of Marriott Bonvoy Points, which shall the date of transfer, depending on the card
be calculated as a percentage of the spends. The variant.
reward points are not static and may be subject • For EasyEMl cards, the Cash points accrued
to special offers, discounts, and benefits as earlier will be valid for 1 year from the date of card
upgrade / migration, replacement, renewal, or re-
applicable, from time to time. For further details
issuance.
of the reward points awarded or credited on the
Marriott Bonvoy HDFC Bank Credit Card please • For Infinia/Infinia (Metal Edition)/ Diners Black
Metal Edition/ Diners Black, BizBlack Metal
see the terms and conditions of the Marriott
Cards, the Reward points will be valid for 3 years
Bonvoy HDFC Bank Credit Card available at from the date of card upgrade/migration,
product page on replacement, renewal or re-issuance,
www.hdfcbank.com/personal/pay/cards/credit-
• For all other card variants, the Reward
cards, and the terms and conditions of the points/Cash points accrued (as per feature), will
Marriott Bonvoy Program available at be valid for 2 years from the date of card
https://www.marriott.com/loyalty/terms/default.m upgrade/migration, replacement, renewal, or re-
i issuance,
The reward points awarded or credited on the e.g., Customer was issued a Regalia First credit
card on Feb’14. His/her card which has
Tata Neu Plus/Infinity HDFC Bank Credit Card
accumulated 50,000 reward points is being
shall be in the form of Tata NeuCoins, which shall
replaced (due to lost card, renewal etc) in
be calculated as a percentage of the spends. The May’20. Post replacement, his/her reward points
reward points are not static and may be subject balance of 50,000 will now have a validity of 2
to special offers, discounts, and benefits as years from the date of transfer i.e., these points
applicable, from time to time. For further details would expire on May’22 if not utilized.
of the reward points Tata Neu Plus/Infinity HDFC For all future Reward points/Cash points that will
Bank Credit Card please see the terms and be accrued after 18th Mar’20, the above validity
conditions of the Tata Neu Plus/Infinity HDFC norms will be applicable as per the card variant.
Bank Credit Card available at product page on Customers* who have received their upgraded,
www.hdfcbank.com/personal/pay/cards/credit- replaced, renewal or re-issued cards before 18th
cards, and the terms and conditions of the Tata Mar 2020 and have also been a card member*
Neu Loyalty Program available at on or before 30th June 2015: then their accrued
www.tatadigital.com/terms-and-conditions reward/cash points will continue to be valid till the
date of the next card upgrade/migration,
Credit Card purchases done via UPI mode will replacement, renewal, or re-issuance. Post
earn reward points upto a maximum of 500 points which the reward/cash points will have limited
in a calendar month. For details, refer Bank’s validity as per card variants explained above.
website Validity of Swiggy Money earned on Swiggy
a. Reward Point Validity: Reward HDFC Bank Credit Card shall be as per the terms
Points/CashPoints are valid only for 2 years from and conditions on Swiggy app www.swiggy.com.
the date of accumulation. e.g.: - if you have

Swiggy Money will expire post 1 year of earning j. With effect from 1st Jan 2023,
the cashback. • Rent payments will NOT earn Reward
For Marriott Bonvoy HDFC Bank Credit, the Points/CashPoints on all the cards.
Marriott Bonvoy Points accrued will not expire as • Government related transactions will NOT
long as there is point earning or Point redemption earn Reward Points/CashPoints on all the
activity at least once every 24 months in your cards except BizBlack Metal Card, BizPower,
Marriott Bonvoy Member Account BizGrow, BizFirst, Business Regalia, Business
Validity of the Tata Neu Coins earned on the Tata Regalia first, Business Money back, CSC
Neu Plus/Infinity HDFC Bank Credit Card shall be small business moneyback, Paytm Business,
as per the terms and conditions of the Tata Neu Flipkart Business, Retailio, Best Price Save
Plus/ Infinity HDFC Bank Credit Card available Smart, Best Price Save Max and Pinelabs
onwww.hdfcbank.com/personal/pay/cards/credit • Education related transactions will NOT earn
cards, and the terms and conditions of the Tata Reward Points/CashPoints on BizBlack Metal
Neu Loyalty Program available at Card, BizPower, BizGrow, BizFirst, Business
www.tatadigital.com/terms-and-conditions Regalia, Business Regalia first, Business
Money back, CSC small business
b. EasyEmi and e-wallet loading transaction will
moneyback, Paytm Business, Flipkart
not accrue Reward Points
Business, Retailio, Best Price Save Smart,
c. Reward Points/CashPoints accrued will be Best Price Save Max, Swiggy HDFC Bank
reversed if a retail transaction is converted into Credit Card and Pinelabs
SmartEMI.
k. With effect from 1st January 2023, Reward
d. W.e.f. 20th Dec 2019, Reward Points accrued Points earned on Grocery transactions will be
for insurance transactions will have a maximum capped per month to:
cap of 5000 per day for Infinia, Infinia (Metal
• 2000 Reward Points for Infinia, Diners Black
Edition), Diners Black Metal Edition, Diners Black
Metal Edition, Diners Black, Regalia, Regalia
cards & BizBlack Metal Card and 2000 per day
Gold, Regalia first, BizBlack Metal Card,
for all other credit cards.
BizPower, Business Regalia, Business
e. For Marriott Bonvoy HDFC Bank Credit Card, Regalia first, Diners Privilege, Diners
insurance transactions will have no capping on Premium, Diners Clubmiles, Tata Neu Infinity
Marriott Bonvoy Points accrual. cards, Marriott Bonvoy HDFC Bank Credit
f. With effect from 1st Jan 2023, Reward Points Card and,
redemption for flights & hotels bookings are • 1000 reward points for the rest of the cards
capped per calendar month at 1,50,000 reward l. With effect from 1st Apr 2023, reward points
points for Infinia, 75,000 reward points for Diners earned on Grocery transactions will be capped to
Black Metal Edition, Diners Black and 50,000 2000 per month for 6E Rewards XL-Indigo HDFC
reward points for all other cards. Bank Credit C
g. With effect from 1st Jan 2023, Reward m.Tata NeuCoins accrued shall be utilizable in
Points/CashPoint redemption for Tanishq accordance with the terms and conditions of the
vouchers are capped to 50,000 reward Tata Neu Plus/ Infinity HDFC Bank Credit Card
points/CashPoint per calendar month for Infinia available at product page on
cards. www.hdfcbank.com/personal/pay/cards/credit-
h. With effect from 1st Feb 2023, Reward Points cards, and the terms and conditions of the Tata
redemption for CashBack redemption are Neu Loyalty Program available at
capped per calendar month to 3000 rewards www.tatadigital.com/terms-and-conditions.
points for Millennia, Easy Emi millennia, Bharat,
n. If the Credit Card is not used for more than

Pharmeasy and Paytm cards and 50,000 reward 365 days, Reward Points/CashPoints accrued
points/CashPoints for all other cards. will be nullified.
i. With effect from 1st Feb 2023, cardmembers o. The Bank reserves the right to cancel or
can redeem upto 70% of product/Voucher value suspend Reward Points/CashPoints accrued on
through Reward Points/CashPoints on select the Credit Card if it is in arrears, restructured,
vouchers/products and pay the remaining suspension or default or if the Card Account is or
amount via Credit card. This is not applicable for is reasonably suspected to be operated
Infinia, Diners Black Metal Edition, Diners Black fraudulently. Reward Points/CashPoints earned
& BizBlack Metal Cards.

but not redeemed at the time of death of the Card limit. This condition applies to all cards
Cardmember shall be forfeited. other than those mentioned in above point (i) The
p. When the card member receives a merchant cards are grouped as Regular, Cashback,
refund for a transaction incurred earlier on the Premium,Premium Travel, Professional, Co-
card it will be credited to the card account upon branded and Business cards on the bank's
receipt. If the said refund amount is greater than website.This condition applies for transactions
the last statemented balance / billed outstanding, done on HDFC Bank Smartbuy. This is in effect
then the excess amount post adjustment against from 10th June 2019. (The limit mentioned under
last statement balance / billed outstanding will be point (p) and (q) above do not apply to the
refunded to your account, provided the said Marriott Bonvoy Points. Please refer to the terms
merchant refund had originated from a and conditions of the Marriott Bonvoy Program
transaction incurred prior to the last statement available at
date. If you have not furnished your account https://www.marriott.com/loyalty/terms/default.mi
number for such credits, kindly call to s. If the Credit card is blocked due to hot listing
phonebanking to issue DD or visit our nearest i.e. lost, stolen, etc (or) Card is Returned i.e. not
branch for updating the account number. delivered due to address change, etc (or)
If the merchant refund received pertains to a resident card holder holding a Non-resident
recent transaction incurred post the last account (or) de-activation of card till card holder
statement date, then the refund received will be authorization and is not re-activated within 6
credited to card account and adjusted against the months from block placement - For such cases
original transaction. Reward Points accrued in the card will be
Such credits posted to the Card Account nullified.
including but not limited to those arising from t. Customers can earn cashback through
returned goods or services or cancelled redemption of reward points/CashPoints towards
transactions, the Reward Points or cashpoints cashback.
accrued as per product feature will be reduced / Cashback credits will not be considered as
reversed / adjusted. payment for the last statement. Customers need
In case of cancellation of E vouchers that were to effect payment towards the previous statement
availed by redeeming reward points/CashPoints, outstanding.
the restoration of reward points/CashPoints, if u. W.e.f Jan’23 Reward Points earned through
allowed at the discretion of the Bank, would be transaction having Instant Discount / Cashback
allowed at same rate at which the E vouchers offered by HDFC Bank will be invalid & debited in
were redeemed. 120 days of posting.
q. For flight and hotel bookings, Credit Card v. For Closed Cards:
members can redeem up to a maximum of 70% • Reward points will be available for
of the booking value through Reward redemption only for 30 days from the date of
Points/CashPoints. Rest of the transaction card closure. Points will get lapsed post 30
amount will have to be paid via the same Credit days of card closure.
Card limit. This applies to Infinia, Infinia (Metal • Reward Points redemption is allowed only
Edition), Diners Black Metal Edition, Diners Black
towards products/vouchers.
cards, BizBlack Metal Card, BizPower, BizGrow
& BizFirst w.e.f. 25th July 2020. This is applicable • Cashback redemptions are not allowed on
to retail and business card variants of Regalia, closed cards.
Regalia First, Regalia Gold and other Diners card w. Fair Usage Policy as of Oct’23:
variants (ClubMiles, Rewardz, Privilege, • The maximum reward points that can be
Premium), since 25th Nov 2019. This condition earned in a statement cycle for Infinia/infinia
applies for transactions done on HDFC Bank Metal is 2,00,000.
Smartbuy or the dedicated website portals of the • The maximum reward points that can be
bank for the respective card variants. earned in a statement cycle for Diners Black
r. For flight and hotel bookings, Credit Card Metal Edition, Diners Black Card is 75,000.
members can redeem up to a maximum of 50% • The maximum reward points that can be
of booking value through Reward earned in a statement cycle for Regalia Gold,
Points/CashPoints. Rest of the transaction Regalia, Business Regalia, Diners Privilege,
amount will have to be paid via the same Credit
Diners ClubMiles, Diners Premium is 50,000.

• The maximum reward points that can be Infinia, Infinia (Metal Edition): Complimentary
earned in a statement cycle for Regalia First, priority pass membership for Primary and add-on
Business Regalia First is 25,000. card holders with unlimited lounge access for
• The maximum reward points that can be priority pass card holder.
earned in a statement cycle for Money back, Diners Club Credit Card - All visits exceeding the
Money back plus, Diners Rewards, Freedom complimentary limit will be charged at the
Card, Business Moneyback is 15,000. prevailing lounge rate inclusive of taxes. Card
• The maximum reward points that can be validation charges for the lounge will be levied
and not reversed.
earned in a statement cycle for Tata Neu
Infinity* is 50,000. Please ensure the safety of your Priority Pass to
avoid misuse. The priority pass is not
• The maximum reward points that can be
transferable. Bank has the right to withdraw the
earned in a statement cycle for Times
Priority Pass membership, or any other benefit
Platinum,Times Titanium, Tata Neu
associated with your credit card if your card is
Plus*,IOCL,IRCTC*,Retailo, Medvol,
closed or remains inactive for more than 90 days.
Pharmeasy, Pinelabs, Equitas Excite,
These charges will be billed on your subsequent
Equitas Elegance is 25,000.
statement within 90 days of date of visit and this
• The Maximum reward points that can be
transaction will not accrue Reward Points.
earned in a statement cycle for SOLITAIRE,
Currency conversion rate is applicable as on the
BEST PRICE SAVE MAX WALMART,
date of settlement.
TEACHERS, DOCTORS, SIGNATURE,
VALUE PLUS, GOLD, JET, Corporate
Complimentary Lounge Access Within India
Premium, SNAP DEAL, BUSINESS
for BizBlack Metal Card and BizPower:
PLATINUM, Harley Privilege, SILVER,
Biz Black Metal Card: Unlimited lounge access
TITANIUM, ALL MILES, MARUTI,
eligible on making min one transaction of any
BUSINESS FREEDOM, BUSINESS
amount in previous month (excluding first month
GURANTEE is 15,000.
of card issuance)
• The maximum reward points that can be
Biz Power: two complimentary domestic lounge
earned in a statement cycle for BizBlack
access every calendar quarter, additional two
Metal Card is 1,50,000, BizPower is 60,000,
complimentary domestic lounge access
BizGrow is 15,000 and BizFirst is 15,000
(excluding first quarter of card issuance) on min
spends of Rs.75,000 in previous calendar quarter
For Flipkart cards, the maximum cashback
that can be earned under "1% cash back L) Goods and Services Tax (GST): Applicable
category" is Rs.25,000 per month. on all Fees, Interest, and other Charges. The
applicable GST would be dependent on place of
(*) applicable only on the spend categories provision (POP) and place of supply (POS). If
that does not have an existing Fair Usage POP and POS are in the same state then
Policy applicable GST would be CGST and SGST /
UTGST else, IGST. GST For FEE & Charges /
J) Other Important Information Interest transactions Billed on statement date will
a) HDFC Bank UPI RuPay/ UPI RuPay Biz reflect in next month statement. GST levied will
Credit Card: No physical Credit Card will be not be reversed on Any dispute on Fee &
provided for customers who were issued with Charges / interest.
HDFC Bank UPI RuPay/ UPI RuPay Biz Credit M) TDS on withdrawals above Rs 1 crore:
TDS@2% is applicable on aggregate cash
Card and it will be a virtual only card. The virtual

card details will be available in the MyCards withdrawals exceeding Rs 1 Cr from accounts
platform. Customers can call on the IVR number and cards, in a FY. Visit www.hdfcbank.com for
(1860 266 0333) to set the PIN of their virtual details.
card. In line with RBI mandate, basis the nature and
purpose of the transactions carried out on your
K) Lounge Access credit card, customers are advised not to make
Priority Pass - Charge of $27 + taxes, will be any payments to the credit card through FCRA
applicable on all the lounge visits exceeding the accounts. In case, if any payments are observed
complimentary limit. through these accounts, customer may receive a

notice from the Ministry of Home Affairs seeking The Cardmember hereby acknowledges that the
explanation for such payments. Most Important Terms and Conditions available
Please select APR calculator from Important in regional languages at www.hdfcbank.com is
document tab in the below link: the representative text of the English version of
https://www.hdfcbank.com/personal/pay/cards/c the Most Important Terms and Conditions.
redit-cards/membership-kit The Cardmember agrees and acknowledges that
N) Most Important Terms and Conditions in in the event of any inconsistency between the
Regional Languages texts in English and regional languages of the
Most Important Terms and Conditions, the text in
Please Visit www.hdfcbank.com for information
English shall prevail and shall be binding on the
on MITC in regional languages, Options available
Cardmember
1) Hindi 2) Kannada 3) Malayalam 4) Telugu 5)
Tamil 6) Bengali 7) Marathi 8) Gujarati 9) Punjabi
10) Oriya 11) Assamese
Customer Compensation Policy is displayed on the bank website under Our Corporate
Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards
For any sales queries on mis-selling / harassment / complaints, please write to
salesqueriescards@hdfcbank.com or call at 18002583838
For Credit Card services like Checking Your Reward Points/CashPoints, Converting Eligible
Spends to EMI and Reporting Credit Card Disputes through SMS, please send an SMS to
7308080808.
There are no pre-defined keywords and you can type your own query to use this facility.
PHONEBANKING NUMBERS
1800 202 6161 / 1860 267 6161 If you are not in India: +91 22 61606160
If you don’t wish to be called about our products and services, kindly login to our website:
www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied
with late payment charges in the latest generated statement will be exempted from the cash
processing fee.
O) Additional Schedule - Income Recognition, Overdue: Means, the principal interest/ any charges
Asset Classification and Provisioning pertaining levied on the loan account which are payable but
to Advances- Clarifications (IRACP) have not been paid within the period stipulated as per
the terms of sanction of the credit facility. In other
With reference to the Credit Card application
words, any amount due to the bank under any credit
submitted by me/by us, l/we confirm having
facility is 'overdue' if it is not paid on the due date fixed
understood the following concepts and illustrative
by the bank.
examples (as detailed below) related to due dates,
classification of my/our Card/loan accounts as Appropriation of payments: Payments received
Special Mention Account (SMA)/ Non-Performing against the Cardmember’s card outstanding will be
Asset (NPA) in the course of the conduct of the adjusted against all pre-closure, GST, fees and
accounts. charges, EMI, cash advances and retail purchases in
that order.
Also understand that loan account referred herein
shall be applicable to both the credit card and/or any If in any loan account as on 01.02.21 there are no
other additional loan that may avail from the bank over dues and an amount of ₹X is due for payment
based on the credit card if the application is approved. towards principal instalment / interest / charges, any
payment being credited on or after 01.02.21 in the
(The additional loans would be applicable for cards
loan account will be used to pay off the dues
issued to individual only & subject to certain eligibility
outstanding on 01.02.21.
criteria and includes loans given within the credit card
sanctioned limit or as a separate facility based on Assuming that nothing is paid or there is partial
credit card) payment (₹Y) of dues during February month, the
Concepts / Clarifications / Illustrative Examples overdue as on 01.03.21 will be ₹X-Y.
Dues: mean, the principal/ interest/ any charges Additionally, an amount of ₹Z becomes due as on
levied on the loan account which are payable within 01.03.21, Now any payment/ partial payment into
the period stipulated as per the terms of sanction of the account on or after 01.03.21 will be first
the credit facility/payment due date mentioned in the utilized to pay off the partial due of 01.02.21 (₹X
monthly statement. - ₹Y) If there is more recovery than the ₹X - ₹Y.
then. After recovering dues of 01.02.21, the remaining

amount will be treated as recovery towards due of SMA-1 > 30 days and up to 60 days
01.03.21. SMA-2 > 60 days and up to 90 days
Age of oldest Dues: The age of oldest dues is
reckoned in days from the date on which the oldest Non-performing Asset: Non-Performing Asset
payment is due and continues to remain unpaid in the (NPA) is a loan or an advance where: A term loan
aforesaid illustration, if the Dues relating to 1st Feb’21 where interest and/ or instalment of principal remains
remain unpaid till 01.03.21, the age of the oldest dues overdue for a period of more than 90 days, A credit
is reckoned as 29 days on 02.03.21. card account will be treated as non-performing asset
Classification as Special Mention Account (SMA) if the minimum amount due, as mentioned in the
and Non-Performing Asset (NPA) Lending statement, is not paid fully within 90 days from the
institutions will recognize the incipient stress in loan payment due date mentioned in the statement.
accounts, immediately on Default, by classifying them Illustrative movement of an account to SMA category
as Special Mention Accounts (SMA) The basis of to NPA category based on delay 1 non-payment of
classification of SMA / NPA Category shall be as dues and subsequent upgradation to Standard
follows: category during End of Day (EOD) process
(considering February as a non-leap year month):
Outstanding in the Credit card account or Dues referred hereinto is the Minimum Amount Due/
Additional Loan thereon (For credit card dues EMl amount as mentioned in the loan statement.
referred hereinto is the Minimum Amount Due
as mentioned in the card statement)
Basis for classification - Principal or
SMA Sub-
interest payment or any other
categories
amount wholly or partly overdue
SMA-0 Up to 30 days
Age of
SMA 1
oldest SMA since/ NPA
Payment Payment NPA
Payment covers dues in SMA class categorizat NPA Date
Due date Date Categorisa
days date ion
tion
covers
Payment Dues as mentioned
01.02.22 01.02.22 0 NIL NA NA NA
in the statement up to 01.01.22
No payment or part payment of
01.02.22 01.02.22 1 SMA-0 01.02.22 NA NA
- dues of 01.02.22
No payment or part payment of
01.02.22 01.02.22 2 SMA-0 01.02.22 NA NA
- dues of 01.02.22
Dues of 01.02.22 not fully paid
01.03.22 01.03.22 is also due at EOD 29 SMA-0 01.02.22 NA NA
01.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not paid at 1 SMA-0 01.03.22 NA NA
EOD 01.03.22
No payment of full dues of
01.02.22 /
01.02.22 AND 01.03.22 at 31 SMA-1 NA NA
03.03.22
EOD 03.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not fully paid 1 SMA-0 01.03.22 NA NA
at EOD 01.03.22
NO payment of dues of
01.02.22, 01.03.22 and 01.02.22 /
01.04.22 60 SMA1 NA NA
amount due on 01.04.22 at 03.03.22
EOD 01.04.22
No payment of dues of
01.02.22 /
01.02.22 till 01.04.22 at EOD 61 SMA 2 NA NA
02.04.22
02.04.22
01.02.22 /
01.05.22 01.02.22 till 01.05.22 at EOD 90 SMA 2 NA NA
02.04.22
01.05.22
01.02.22 till 0105.22 at EOD 91 NPA NA NPA 02.05.22
02.05.22
Fully paid dues of 01.02.22 at
01.06.22 01.06.22 93 NPA NA NPA 02.05.22
EOD 01.06.22

Classification - Internal
Age of
SMA 1
oldest SMA since/ NPA
Payment Payment NPA
Payment covers dues in SMA class categorizat NPA Date
Due date Date Categorisa
days date ion
tion
covers
paid entire dues of 01.03.22 &
01.07.22 01.07.22 62 NPA NA NPA 02.05.22
01.04.22 at EOD 01.07.22
Paid entire dues of 01.05.22 &
01.08.22 01.08.22 32 NPA NA NPA 02.05.22
01.06.22 at EOD 01.08.22
Paid entire dues of 01.07.22 &
01.09.22 01.09.22 1 NPA NA NPA 02.05.22
01.08.22 at EOD 01.09.22
Standard
paid entire dues of 01.09.22 & Account STD from
01.10.22 01.10.22 0 NA NA
01.10.22 with No 01.10.22
Over dues
l/we also understand that the aforesaid few examples are illustrative and not exhaustive in nature
covering common scenarios, and that, the IRACP norms and clarifications provided by RBI on the
subjects referred above will prevail.

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KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS

A) Fees and Charges ................................................................................................................................2

ii. Timeline for redressal of grievances: ............................................................................................................... 15

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₹49 / Month ₹ Rs.30,000 within 90

₹29 / Month ₹ Rs.1,000 within 30

Tata Neu Plus HDFC

Business Program ₹500 ₹20,000 within 90 days NA

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Bank website www.hdfcbank.com. The following

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amount post payment attempts. The cardholder

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Closure of Credit Card.

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customer, the Bank may restrict/terminate the

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existing business practices, the Bank can

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n. If the Credit Card is not used for more than

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Card and it will be a virtual only card. The virtual

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