Uka Tarsadia University

Department of Management,
Shrimad Rajchandra Institute of
Management and Computer
Application

M.B.A.
Semester - II
MN7013
Operations Management

EFFECTIVE FROM December-2019

Syllabus Version: 1.01
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SEMESTER-II
Operations Management
(MN7013)

Credits: 4: Theory Contact Hours Per week: 4: Theory

Objective of the Course:

To make student understand the role of the operations management in the functioning of
an organization.
To learn various concepts, techniques and tools used in production and operation
management.
To analyze various issues associated with production and Operations Management with
practical examples.

Student Learning Outcomes:

At the closing stage of the course, the student will be able to understand and apply various
concepts of production and operations management.

Instructional Methods and Pedagogy:

Faculty members shall explain in a class room using black board and multimedia projector
through PowerPoint presentation. Case studies covering various concepts would also be
taught during the course.

Outline of the Course:

Unit Minimum No. of

Topic of Unit Approx. Weight age %
No. Contact Hours
Introduction to Production and
1 8 16.67 %
Operations Management
Outsourcing and Facility Layout & 8 16.67 %
2
Location Planning
3 Project and Inventory Management 8 16.67 %

Total Productive Maintenance and 8 16.67 %

4
Aggregate Planning
Work Design and Operations 8 16.67 %
5
Scheduling
Quality Management and Service 8 16.67 %
6
Operations Management
Total 48 100
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MBA Subject Hours
MN7013
Sem II 4hrs/week
Operations Management
(Theory) 4 Credits

Sr No. Topic Hours

Unit I
1 INTRODUCTION TO PRODUCTION AND OPERATIONS 8
MANAGEMENT:
1.1. Introduction to Production and Operations Management [2
Hours]
1.1.1.Products and Services [KB: Chapter 1; Page 4-13]
1.1.2.Process Design and Green Operations Management [KB:
Chapter 1; Page 13-19]
1.2. Operations strategies [2 Hours]
1.2.1. Centralization Vs. Decentralization [KB: Chapter 2; Page 44-
46]
1.2.2. Dimensions of Operations for competitive advantages [KB:
Chapter 2; Page 47-50]
1.2.3. Innovation Management [KB: Chapter 2; Page 50-53]
1.3. New Product Development [3 Hours]
1.3.1. Product Design [KB: Chapter 3; Page 71-74]
1.3.2. Kano’s Model and Mass customization [KB: Chapter 3;
Page 79-84]
1.3.3. Learning Curve [CSJ: Chapter 6; Page 141-149]
1.4. Case Study [1 Hour]
Unit II
2 OUTSOURCING AND FACILITY LAYOUT & LOCATION PLANNING: 8
2.1. Outsourcing, Off-shoring, Near-shoring and Farm-shoring [2
Hours]
2.1.1. Reasons for Outsourcing [KB: Chapter 4; Page 94-97]
2.1.2. Outsourced Business Processes [KB: Chapter 4; Page 97-
100]
2.1.3. The Outsourcing Process And Avoiding Outsourcing
pitfalls [KB: Chapter 4; Page 101-105]
2.2. Facility Location Planning [2 Hours]
2.2.1. Operations Strategies for multiple Facilities [KB: Chapter
5; Page 112-115]
2.2.2. Factors affecting Facility Location Planning [KB: Chapter 5;
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2.2.3. Transportation Model [KB: Chapter 5; Page 137-143]
2.3. Facility Capacity and Layout Planning [3 Hours]
2.3.1. Capacity and Capacity Planning [KB: Chapter 6; Page 153-
155]
2.3.2. Facility Layout Planning [KB: Chapter 6; Page 168-180]
2.3.3. Retail Service Layout [CSJ; Chapter 8; Page 196-199]
2.3.4. Assignment Model [KB: Chapter 6; Page 181-182]
2.4. Case Study [1 Hour]
Unit III
3 PROJECT AND INVENTORY MANAGEMENT: 8
3.1. Project Management [4 Hours]
3.1.1. Introduction [KB: Chapter 7; Page 192-193]
3.1.2. Network Diagrams (CPM and PERT) [KB: Chapter 7; Page
199-223]
3.2. Inventory Management [3 Hours]
3.2.1. Inventory Control Systems [CSJ: Chapter 20; Page
548-562]
3.2.2. Material Requirement Planning [KB: Chapter 9; Page 332-
337, 2 Hours]
3.2.3. Just-in-time [KB: Chapter 9; Page 347-352]
3.2.2. Supply Chain Management [KB: Chapter 9; Page 357-372]
3.3. Case Study [1 Hour]
Unit IV
4 TOTAL PRODUCTIVE MAINTENANCE AND AGGREGATE PLANNING: 8
4.1. Total Productive Maintenance [KB: Chapter 10; Page 384-397, 2
Hours]
4.2. Aggregate Planning [KB: Chapter 11; Page 404-407, 410-417,
423-425, 5 Hours]
4.2.1. Aggregate Production Planning [KB: Chapter 11; Page
404-407]
4.2.2. Production Planning Strategies [KB: Chapter 11; Page 410-
417]
4.2.3. Vendor Relationship Management [KB: Chapter 11; Page
423-425]
4.3. Case Study [1 Hour]
Unit V
5 WORK DESIGN AND OPERATIONS SCHEDULING: 8
5.1. Work Design [2 Hours]
5.1.1. Job Design [KB: Chapter 12; Page 440-442]
5.1.2. Methods Analysis [KB: Chapter 12; Page 442-445]
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5.2.Operations Scheduling [6 Hours]
5.2.1. Sequencing [KB: Chapter 13; Page 474-486, 2 Hours]
5.2.2. Assignment Model for Scheduling [KB: Chapter 13; Page
486-488]
5.3. Case Study [1 Hour]
Unit VI
6 QUALITY MANAGEMENT AND SERVICE OPERATIONS 8
MANAGEMENT:
6.1. Quality Management [4 Hours]
6.1.1. Quality [KB: Chapter 14; Page 494-500]
6.1.2. Dimensions and costs of Quality [KB: Chapter 14; Page
500-505]
6.1.3. Quality at Every Stage [KB: Chapter 14; Page 505-523]
6.1.4. Six Sigma [KB: Chapter 14; Page 524-531]
6.2. Service Operations Management [3 Hours]
6.2.1. Characteristics of Services [KB: Chapter 16; Page 619-621]
6.2.2. Service Capacity [KB: Chapter 16; Page 625-636]
6.2.3. Service Quality [KB: Chapter 16; Page 636-638 ]
6.3. Case Study [1 Hour]

Text Books:
1. Bedi K. Production and Operations Management, Latest Edition, Oxford Higher
Education, New Delhi. (BK)

2. Richard Chase, Ravi Shankar, and F.Robert Jacobs (2019) Operations and Supply
Chain Management, Fifteenth Edition, McGraw Hill Education, Chennai (CSJ)

Reference books:
Lulla S. (2003). World-Class Quality, first edition, Tata McGraw-Hill, New Delhi.

Sharma J K, (2001). Operation Research, thirteenth Edition, Kedarnath Ramnath

& Co. Bharuch.

K. Aswathappa, K. S. (2015). Production and Operations Management. Mumbai:

Himalaya
Publishing House.
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Course Outcomes: Upon completion of the course, the student shall be able to

CO1: Describe the production and operations management.

CO2: Explain the importance of location and layout planning.
CO3: Discuss the project inventory management, importance of supply chain management.
CO4: Explain the concept of productive maintenance and aggregate planning
CO5: Prepare the job design and operations scheduling for the given situation.
CO6: Explain the concept of quality management and service operations.

Course objectives and Course outcomes mapping:

 To make student understand the role of the operations management in the organization: CO1,
CO2,
 To learn various techniques and tools used in production and operation management: CO3, CO4
 To analyze various issues associated with production and Operations Management with
practical examples: CO5, CO6

Course units and Course outcome mapping:

CO1 CO2 CO3 CO4 CO5 CO6
Introduction to Production and Operations √ √
Management
Outsourcing and Facility Layout & Location √ √ √ √
Planning
Project and Inventory Management √ √ √
Total Productive Maintenance and Aggregate √ √
Planning
Work Design and Operations √ √
Quality Management and Service Operations √ √ √ √ √
Management

Programme Outcomes:
PO1: Demonstrate the knowledge of management to solve various business related problems.
PO2: Apply reasoning to identify the key issues related to management for making business
decision.
PO3: Identify the business opportunity and implement innovation.
PO4: Evaluate and integrate ethical considerations when making business decisions.
PO5: Implement modern tools and concepts with entrepreneurship approach.

Programme Outcomes and Course Outcomes mapping:

Programme Course out comes

Out come
CO1 CO2 CO3 CO4 CO5 CO6
PO1 √ √ √ √ √ √
PO2 √ √ √ √ √
PO3 √ √ √
PO4 √
PO5 √ √ √ √ √
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