Surya Sai Teja Rongala

suryarongala27@gmail.com 07880337076 Hunts close

Professional Experience

Barista, Odeon 01/2022 – present | Guildford, United Kingdom

Successfully completed Costa's comprehensive barista training, ensuring consistent adherence to the brand's coffee
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standards.
Proficiently create a wide range of coffee and espresso-based beverages, consistently delivering excellent taste and
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presentation.
Expertise in handling a large volume of orders during peak hours, showcasing strong multitasking and time-
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management skills.
Confidently manage opening and closing procedures, showcasing reliability and autonomy in ensuring the store's
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smooth operation.
Accommodate diverse allergen requests, demonstrating attentiveness to customer needs and maintaining a safe
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dining environment.
Assisted in training new baristas, sharing insights and best practices to expedite their learning curve.
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Effectively address customer concerns and complaints, turning negative experiences into positive ones through
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empathetic communication and swift solutions.

Maintain the highest levels of cleanliness and hygiene in the workplace, upholding Costa's rigorous standards of
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cleanliness and food safety.

Collaborate with team members to ensure seamless workflow, contributing to a positive and cooperative work
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atmosphere.
Continuously enhance product knowledge to provide recommendations and information to customers, showcasing
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dedication to personal and professional growth.

Actively participated in team training sessions, contributing insights and best practices to enhance the overall
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performance of the team.

Proven ability to adapt to fast-paced environments, ensuring accuracy and efficiency during high-pressure
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situations.
Consistently received positive feedback from customers for exceptional service and product quality.
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cinema host, Odeon 10/2021 – present | Guildford, United Kingdom

Skilfully dealt with customer complaints, providing smart solutions to maintain customer satisfaction and loyalty.
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Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address
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behavioral issues.
Oversaw refreshments counter, selling food items to customers and maintaining a sufficient stock of products and
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supplies to meet expected needs.

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
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Exceeded goals through effective task prioritization and great work ethic.
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Skills

Communication Skills Problem-Solving Skills Time Management Adaptability Teamwork Leadership

Technical Skills Customer Service

Education

MSc Data Science, University of Surrey 09/2021 – 08/2023 | Guildford, United Kingdom