Proponent/Concerned Agency

TEAM BACKSPACE

PROJECT TITLE: Loan and Inquiry Management System

Approved Budget / Source of Fund

Background

Nowadays, financial institutions are coming up with ways on how to improve the quality of their customer services. One
of these is in providing their loan services. In the conventional way, transactions are done physically between the
lender and those who wish to inquire loans. Loads of paper works are involve and the response time is slow. The
manual process is inconvenient for both parties.

Traditional methods of managing loans, which heavily rely on paperwork and manual processes, are causing difficulties for both
lenders and borrowers in today's financial landscape. These methods often lead to delays and errors in loan processing, making it
hard for borrowers to access funds promptly. Additionally, borrowers face challenges in tracking their applications and getting
timely updates due to the lack of transparency and accessibility in these methods. Moreover, inefficient risk assessment
procedures and slow customer support further aggravate the situation. Compliance with regulations also poses a challenge. There
is a clear need for an improved loan management system that uses modern technology to streamline processes, enhance risk
assessment, improve customer service, and ensure compliance with regulations.

One pertinent solution for the problems mentioned above is the use of mobile technology. Financial institutions may
automate their loan services through the use of a mobile application. This project would be of great help in achieving
cost saving loan procedures and better customer services. The application would be convenient to use for both parties
in managing and inquiring loans. Transactions for loan management and inquiries will be done through the use of the
application. The management system will have two sides the user and the admin side. The users are those who wish to
inquire for a loan and the admins are those who provide loans. This system aims to make loan management easier and
more transparent for everyone involved.
Attached Documents:

1. Project Proposal
2.

Recommended Action or Action Required:

I. PROJECT TITLE
II. NAME OF INSTITUTION AND PROPONENT
Name of Institution Pamantasan ng Lungsod ng San Pablo

Complete Address Brgy. San Jose, San Pablo City, Laguna, 4000

Telephone Number

Mobile Number

Name of the Head of Institution

Designation

III. RATIONALE, BACKGROUND, AND JUSTIFICATIONS TO INCLUDE COST-BENEFIT ANALYSIS

The loan management program is designed to efficiently handle records of both direct lenders and
consumers who have taken out bank loans. It allows registered users to log in using their email or
user ID along with a password. Once logged in, users can perform tasks such as adding new
customer information, managing existing accounts, and accessing relevant details. The system
simplifies the process of adding and maintaining customer records, especially with the influx of new
customers. Additionally, it offers functionalities like adjusting the repo rate, creating new accounts,
and assigning unique IDs to admin and borrowers. Users can assess loan details, record payments,
and monitor customer payment histories. The system also enables monthly calculations of collected
funds and provides backup options to prevent data loss. Moreover, it facilitates the management of
employee accounts for salary deductions and loan repayments. Overall, this comprehensive system
addresses various industry challenges, enhancing efficiency for lenders and borrowers alike.

Loan and Inquiry Management System is developed for lenders and borrowers for loans and online
Customer acquisition solution for online platform to apply for loan. Loan requirements depending
 upon their eligibility customers will instantly get to approval for online. Then after that the bank
officials will contact customer and complete all the loan formalities. Customer need to document
details loan orient base on application system each depends on the others. The work of online
application in production, has been key to the development of these practices. The user details,
problems and different place are solved for the agent.

This Development processor overall provider suggestion application will continue on throughout the
future, providing for those who need us most. The application will also help customers to upload all
necessary documents online, thus empowering the customer and also reducing the loan processing
time.

IV. STATEMENT OF PURPOSE/OBJECTIVE(S) AND SIGNIFICANCE OF THE STUDY

OBJECTIVES

This capstone project's main goal is to develop, create, and deploy a comprehensive mobile platform that
will transform loan management and inquiry procedures, essentially eliminating the manual transaction
methods that are still widely used in the financial industry. ONLINE LOAN MANAGEMENT SYSTEM
enables the customer to apply loan online, check approval status, and ask for information online easily. It
also provides facility for staff of loan providing company to access system from anywhere and can approve
loan and update details.
In pursuit of our objective, the project aims to:
1. Establish a versatile mobile platform for loan management, enabling easy navigation through loan
processes and communication with lenders.
2. Develop a dual-sided system catering to both user and admin needs, enhancing efficiency in application
processing and decision-making.
3. Implement automated loan processing to expedite approvals and provide timely updates to users.
4. Enhance customer service through real-time notifications, chat support, and an intuitive interface,
improving overall user experience and satisfaction.

STATEMENT OF THE PROBLEM

In response to the inefficiencies and limitations of traditional paper-based loan management systems, there's a
pressing need for innovation. Despite technological advancements, many loan providers still rely on outdated
methods, leading to time-consuming processes and potential errors. For example, customers often face difficulties
obtaining basic loan information, such as remaining balances, due to manual retrieval procedures. This reliance on
manual data entry also increases the risk of inaccuracies and disputes. To address these challenges, a project has
been proposed to modernize loan management through the introduction of an online service. This initiative aims to
streamline processes, enhance accuracy, and improve customer satisfaction. Key steps in this endeavor include
assessing needs, gathering requirements, selecting appropriate technology, developing the online platform, migrating
data, testing, training, and continuous improvement. By embracing this transition, we aim to create a more efficient
and customer-centric loan management system that meets the demands of today's digital age.

SIGNIFICANCE OF THE STUDY

The significance of this study is evident in its impact across multiple fronts within the financial landscape.
USER
Firstly, for users interacting with the application, it offers a streamlined and accessible avenue for managing
loan inquiries. By providing a digital platform for loan transactions, individuals seeking financial assistance
benefit from increased convenience and flexibility, as they can navigate loan processes without the
constraints of traditional paperwork.

ADMIN
Secondly, for administrators, who are the lenders utilizing the application, it revolutionizes loan
management practices. The project enhances efficiency by facilitating quicker responses to
inquiries and optimizing the loan administration process. This translates to improved service
delivery and operational efficiency for lenders, ultimately leading to enhanced customer
satisfaction.

RESEARCHERS
Furthermore, from a research standpoint, this project will offer valuable insights and practical applications in
the realm of financial technology. It will serve as a tangible demonstration of theoretical concepts and
programming skills, contributing to the advancement of knowledge in the field. Additionally, this project's
outcomes provide a foundation for future research endeavors. As a repository of knowledge and
methodologies, it informs and inspires subsequent studies in financial technology, offering a roadmap for
further innovation and refinement in loan management systems.

V. PROJECT WORKPLAN