1

2
3
4
Scope for improvement
 Next

Assessment of present performance

All Questions must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest.

Important Note
This file contains different sheets for each section. Click on the 'Next' button on top of each sheet to navigate.
Once you have entered the score of all 9 sections ( from Leadership to Bus. Results ) , click on Graph to see
your overall organizational performance. Switch over to PowerPoint slide show after completion of exercise.

Leadership

Score %
Is the top management having personal visible involvement in all aspects of quality management?
Do they actively participate in creating and reinforcing customer focus throughout the organization?
Do they provide full support to Continuous improvement program by providing appropriate resources?
Do they actively involve themselves in recognizing the employee/ team contributions?
Serious situation Average Good Excellent Total 0 0

Leadership
Scope for improvement

Next
Scope for
Current sta
20
0
Back

5
6

9
Back
Back Next

Strategic Planning

Score %
Does the company have a common vision which is shared by all the employees in its true sense?
Does the company’s strategic planning address realignment of work processes to improve customer
focus and operational performance?
Are the company’s strategies targeted for quantified measurable improvement in important areas and
Is building for future seen as more important than short term benefits?
Is commitment to resources for new facilities, process improvements and training done considering
long term objectives?
Does the company’s long term projections of operational performance effectively incorporate
comparisons with competitors?
Serious situation Average Good Excellent Total 0 0
 Strategic Planning

Scope for improvement

Back Next
Scope for 25
Current sta 0
Back

10
11
12
13
14
Serious situation
 Scope for improvement

Back
 Next

Information

Score
Does the company’s working system and procedures promote easy upward flow of information?
Do employees feel free to share information?
Is the company’s information management system accessible to every one without any difficulty?
Does the company periodically update its information management system?
Is the information system reliable and accurate for people to make decisions in time.?
Serious situation Average Good Excellent Total 0
 Information

Scope for improvement

Next
%

0
Scope for 25
Current sta 0
Back

15

16

17
18
19
20

21

22
23
24
25
26
27
 Scope for improvement

Back
 Human Resource Focus

Does the company’s business plan consider human resource capabilities for addressing quality
leadership opportunities?
Is the investment in education and training decided considering employee needs and future business
needs?
Does the company evaluate its human resource planning using employee feedback?
Does the company have an effective system for setting both quantitative and qualitative targets?
Are the employees generally aware and meet the expected performance standards?
Does the company make effort to integrate employees job performance with key quality improvement
targets and business results?
Does the company have an effective appraisal system which takes care of the career progression
of all the employees?
Is the company concerned about employee well being?
Is the good performance suitably rewarded?
Is the employee motivation level high and good performance suitably rewarded ?
Is the company able to realize the full potential of its people and people’s commitment to job is visible?
Are the existing system of incentive and reward adequate for maximum employee contribution?
Is the company’s image as an employer good and the company is able to attract the best talent?
Serious situation Average Good Excellent Total
Human Resources

Scope for improvement

Next

Score %

0 0
Next
Scope for 65
Current sta 0
Back

28

29

30
31

32

33
34
35

36

37

38

39

40
41
42
Back
 Customers

Does the company address future needs taking into account competitors and changing customer
expectations?
Does the company regularly evaluate and improve its processes based in changing customer
expectations?
Does the company set performance standards and reviews them for further improvement?
Does the company trace system performance, with reference to set expectation level, using quality
measures?
Does the company regularly evaluate and improve their commitments for service performance to
match customer expectations?
Does the company promptly resolve all formal and informal customer complaints?
Does the company regularly determine customer’s current and expected requirements?
Does the company determine specific product feature and their relative importance using customer
listening techniques like QFD?
Does the company analyze and use information on customer loss/gain and product performance to
develop future strategies?
Does the company effectively determine customer satisfaction and make effective efforts to improve
it further?
Does the company’s customer satisfaction measure capture key information that reflects their likely
future behaviour?
Is the customer satisfaction level effectively compared with that of your key competitors by in-house
studies and independent surveys?
Does the company improve its system of determining customer satisfaction on a regular basis?
Does the company effectively use customer dissatisfaction indicators for making improvements?
Has the company achieved better customer satisfaction for its products and services in relation to its
key competitors?
Serious situation Average Good Excellent Total
 Customers

Scope for improvement

Next

Score %

0 0
Next
Scope for improvement 75
Current Status 0
Back

43

44
45
46

47

48
49
50
 Scope for improvement

Back
 Suppliers

Does the company evaluate supplier performance with specified requirements/parameters through
mutually agreed plans?
Does the company effectively communicate its quality requirements to the suppliers?
Does the company effectively evaluate if suppliers are meeting its quality requirements?
Does the company organize training programs for the suppliers to improve their ability to meet key
requirements and response times?
Does the company have a system to generate healthy competition among suppliers of similar items to
improve performance?
What is the level of your supplier satisfaction?
Are the suppliers paid in time ?
Does the company constantly endeavor for development of capabilities of its suppliers?
Serious situation Average Good Excellent Total
 Suppliers

Scope for improvement

Next

Score %

0 0
Next
Scope for 40
Current sta 0
Back

51
52

53

54

55

56

57

58
59

60

61
62

63
Back
 Process

Does the company’s product design consider customer’s implied and future needs?
Does the company validate its product designs taking into account performance, process and supplier
capabilities?
Does the company evaluate and improve design and design processes so as to improve product
quality and cycle/response time?
Does the company determine the cause of variation, make corrections and integrate them into the
process?
Does the company analyze processes to achieve better quality, reduced cycle/response time and
better operational performance?
Does the company regularly evaluate and the key business processes, their requirements, quality
and operational performance?
Does the company regularly analyze and simplify the processes to achieve better quality, cycle-time
and operational performance?
Does the company effectively use alternative technology for improvement?
Does the company effectively use information from customers for business and support service
process improvement?
Does the company make efforts to find out information from best in the class and make use of this
information for process improvement?
Is the criterion of benchmarking well defined and documented?
Does the company’s work culture ensure precedence to quality over cost and response time
considerations?
Is there a judicious planning for balancing cost, quality and time in every decision taken in the
organization?
Serious situation Average Good Excellent Total
 Process

Scope for improvement

Next

Score %

0 0
Next
Scope for 65
Current sta 0
Back

64
65
66

67
Serious situation

Scope for improvement

Back
 Next

Impact on society

Score
Is the company effectively satisfying the needs and expectations of the society at large?
Does the company effectively evaluate possible impacts of its products and operations on society?
Does the company promote ethical conduct in all activities that it does and are the company’s
ad-campaigns truthful and reflect facts?
Does the company effectively consider energy conservation and preservation of global resources?
Serious situation Average Good Excellent Total 0

Impact on Society

Scope for improvement

Next
%

0
Scope for 20
Current sta 0
Back

68
69
70
Sl.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
 45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70

Back
Back Next

Business Results

Score %
Has the company significantly improved the product quality from the last financial year?
Is the company’s growth over the last financial year comparable with the industry growth?
Are the overall financial results better that the last financial year and have the shareholder
expectations been met?
Total 0 0

Grand Total 0 0
0-140 141-210 211-280 281-350
Serious situation Average Good Excellent

Business Results
 Scope for improvement

Evaluate questions on the basis of scores

You may at this stage like to have the list of all questions where you scored the lowest or highest marks.
Click on the arrow just above the score column to get the list of various options. Then click on the number
for which you want the list to be displayed. For example if you want to know the list of all questions where
you scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the
complete list once again.

Question Score Section

Is the top management having personal visible involvement in all aspects of quality management? 0 Leadership
Do they actively participate in creating and reinforcing customer focus throughout the organization? 0 Leadership
Do they provide active support to the change program by providing appropriate resources? 0 Leadership
Do they actively involve themselves in recognizing the employee/ team contributions? 0 Leadership
Does the company have a common vision which is shared by all the employees in its true sense? 0 Leadership
Does the company’s strategic planning address realignment of work processes to improve customer focus? 0 Str.Plan
Are the company’s strategies targeted for quantified measurable improvement in important areas ? 0 Str.Plan
Is commitment to resources , process improvements & training done considering long term objectives? 0 Str.Plan
Does the co’s long term projections of operational performance effectively incorporate competitor comparisions? 0 Str.Plan
Does the company’s working system and procedures promote easy upward flow of information? 0 Info.
Do employees feel free to share information? 0 Info.
Is the company’s information management system accessible to every one without any difficulty? 0 Info.
Does the company periodically update its information management system? 0 Info.
Is the information system reliable and accurate for people to make decisions in time.? 0 Info.
Does the co's business plan consider human resource capabilities for addressing quality leadership oppurtunities? 0 H/R
Is the investment in education and training decided considering employee needs and future business needs? 0 HR
Does the company evaluate its human resource planning using employee feedback? 0 HR
Does the company have an effective system for setting both quantitative and qualitative targets? 0 HR
Are the employees generally aware and meet the expected performance standards? 0 HR
Does the company make effort to integrate employees job performance with key quality improvement targets? 0 HR
Does the company have an effective appraisal system which takes care of the career progression of all employees? 0 HR
Is the company concerned about employee well being? 0 HR
Is the good performance suitably rewarded? 0 HR
Is the employee motivation level high and good performance suitably rewarded ? 0 HR
Is the company able to realize the full potential of its people and people’s commitment to job is visible? 0 HR
Are the existing system of incentive and reward adequate for maximum employee contribution? 0 HR
Is the company’s image as an employer good and the company is able to attract the best talent? 0 HR
Does the company address future needs taking into account competitors and changing customer expectations? 0 Customers
Does the company regularly evaluate and improve its processes based in changing customer expectations? 0 Customers
Does the company set performance standards and reviews them for further improvement? 0 Customers
Does the company trace system performance, with reference to set expectation level, using quality measures? 0 Customers
Does the co regularly evaluate and improve their commitments for service performance to match customer exp? 0 Customers
Does the company promptly resolve all formal and informal customer complaints? 0 Customers
Does the company regularly determine customer’s current and expected requirements? 0 Customers
Does the co determine specific product feature and their relative importance using techniques like QFD? 0 Customers
Does the co analyze and use information on customer loss/gain and product performance to develop future strategies? 0 Customers
Does the company effectively determine customer satisfaction and make effective efforts to improve it further? 0 Customers
Does the co’s customer satisfaction measure capture key information that reflects their likely future behaviour? 0 Customers
Is the customer satisfaction level effectively compared with that of your key competitors by studies & surveys? 0 Customers
Does the company improve its system of determining customer satisfaction on a regular basis? 0 Customers
Does the company effectively use customer dissatisfaction indicators for making improvements? 0 Customers
Has the co achieved better customer satisfaction for its products and services in relation to its key competitors? 0 Customers
Does the co evaluate supplier performance with specified requirements/parameters through mutually agreed plans? 0 Suppliers
Does the company effectively communicate its quality requirements to the suppliers? 0 Suppliers
 Does the company effectively evaluate if suppliers are meeting its quality requirements? 0 Suppliers
Does the co organize training programs for the suppliers to improve their ability to meet key requirements? 0 Suppliers
Does the co have a system to generate healthy competition among suppliers of similar items to improve performance? 0 Suppliers
What is the level of your supplier satisfaction? 0 Suppliers
Are the suppliers paid in time ? 0 Suppliers
Does the company constantly endeavor for development of capabilities of its suppliers? 0 Suppliers
Does the company’s product design consider customer’s implied and future needs? 0 Process
Does the co. validate its product designs taking into account performance, process and supplier capabilities? 0 Process
Does the co. evaluate and improve design and design processes so as to improve product quality & cycle time? 0 Process
Does the company determine the cause of variation, make corrections and integrate them into the process? 0 Process
Does the co. analyze processes to achieve better quality, reduced cycle/response time and better performance? 0 Process
Does the co. regularly evaluate and the key business processes, their requirements, quality & oper. performance? 0 Process
Does the co. regularly analyze and simplify the processes to achieve better quality, cycle-time & oper. Performance? 0 Process
Does the company effectively use alternative technology for improvement? 0 Process
Does the co. effectively use information from customers for business and support service process improvement? 0 Process
Does the co. make efforts to find out information from best in the class and uses it for process improvement? 0 Process
Is the criterion of benchmarking well defined and documented? 0 Process
Does the company’s work culture ensure precedence to quality over cost and response time considerations? 0 Process
Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? 0 Process
Is the company effectively satisfying the needs and expectations of the society at large? 0 Society
Does the company effectively evaluate possible impacts of its products and operations on society? 0 Society
Does the co. promote ethical conduct in all activities that it does and are the company’s ad-campaigns reflect facts? 0 Society
Does the company effectively consider energy conservation and preservation of global resources? 0 Society
Has the company significantly improved the product quality from the last financial year? 0 B/Results
Is the company’s growth over the last financial year comparable with the industry growth? 0 B/Results
Are the overall financial results better that the last financial year and have the shareholder expectations been met? 0 B/Results

Grand Total 0

Back Next
Scope for 15
Current sta 0
Back
Back
% Score
100

0
10
20
30
40
50
60
70
80
90

Leadership

Str.Plan

Information

HR

Customers
Your Organization at a glance

Suppliers

Process

Society

Results
 Leadership 0
Str.Plan 0
Information 0
HR 0
Customers 0
Suppliers 0
Process 0
Society 0
Results 0
Results
Society