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  • Hibmat University Institute of Buea Coverpage

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    This document is an internship report submitted by Emmanuel Ketu Keju to HIBMAT University Institute of Buea for their Higher National Diploma program in Logistics and Transport Management. The report details Ketu Keju's internship from June 4th to August 4th at Presprint Limbe, where he focused on studying the impact of total quality management on customer service. The report was submitted in partial fulfillment of the requirements for his HND degree and was academically supervised by Mr. Ataah M. Fondeh and field supervised by Madam Merian Obande.

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    This document is an internship report submitted by Emmanuel Ketu Keju to HIBMAT University Institute of Buea for their Higher National Diploma program in Logistics and Transport Management. The report details Ketu Keju's internship from June 4th to August 4th at Presprint Limbe, where he focused on studying the impact of total quality management on customer service. The report was submitted in partial fulfillment of the requirements for his HND degree and was academically supervised by Mr. Ataah M. Fondeh and field supervised by Madam Merian Obande.

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    23 views4 pages

    Hibmat University Institute of Buea Coverpage

    Uploaded by

    Sky
    This document is an internship report submitted by Emmanuel Ketu Keju to HIBMAT University Institute of Buea for their Higher National Diploma program in Logistics and Transport Management. The report details Ketu Keju's internship from June 4th to August 4th at Presprint Limbe, where he focused on studying the impact of total quality management on customer service. The report was submitted in partial fulfillment of the requirements for his HND degree and was academically supervised by Mr. Ataah M. Fondeh and field supervised by Madam Merian Obande.

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    of 4

    REPUBLIQUE DU CAMEROON

    Paix - Travial - Patrie REPUBLIC OF CAMEROON


    Peace - Work – Fatherland
    …………..
    MINISTERE DE L’ENSEINEMENT SUPERIEUUR …………...
    MINISTRY OF HIGHERE EDUCATION
    ………………….
    ……………………
    NATIONAL COMMISSION FOR THE
    COMMISSION ORGANISATION OF HIGHER
    NATIONALED’ORGANISATION DE NATIONAL DIPLOMA
    L’EXAMEN ..…………………

    HIBMAT UNIVERSITY INSTITUTE OF BUEA (HUIB)

    DEPARTMENT OF LOGISTICS AND TRANSPORT MANAGEMENT

    AN INTERNSHIP REPORT CARRIED OUT FROM THE 4 OF


    JUNE TO THE 4 OF AUGUST AT PRESPRINT LIMBE
    FOCUS AREA: IMPACT OF TOTAL QUALITY MANAGEMENT
    ON CUSTOMER SERVICE

    A report submitted to the HIBMAT University Institute of Buea in partial fulfillment of


    the requirements for the award of a Higher National
    Diploma (HND) in Logistics and Transport Management.
    By
    EMMANUEL KETU KEJU
    (4081/HIBMAT/LTM/2023)
    ACADEMIC SUPERVISOR: FIELD SUPERVISOR:
    MR ATAAH M. FONDEH MADAM MERIAN OBANDE

    APRAIL2O24

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