Smell gas? 0800 111 999 (24hrs) Lost power?

Call free: 105 (24hrs)

Account number:
1601 5975 655

v6.6_ZINV_0920_05092023
N Action required

Your energy bill of

Felipa Lee
92 Harefield Road £288.06
Uxbridge is now due for payment
UB8 1PN
Please pay by:
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24 September 2023
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Important: we may apply fees if

your bill is paid late. Please see the
additional charges section enclosed.
Bill date: 10 September 2023
Supply address: 92, HAREFIELD ROAD, UXBRIDGE, UB8 1PN
Please make your payment

Your gas and electricity bill explained scottishpower.co.uk/

T myaccount
Download the
Bill period:
Your tariff:
21 Jun 2023 - 09 Sep 2023
Standard Online - Quarterly Cash
E ScottishPower App
Call free
Electricity reading:
Gas reading:
09 Sep 23 - 2681 (smart)
09 Sep 23 - 4594 (smart)
U 0800 001 5115 (24hrs)
Bank Giro
R (see attached slip)
How we've worked it out (full details on page 3)
Create an energy efficient
Summary Credit Debit home

Starting balance - your last bill £415.26 Adopting good energy habits is
easier with your smart meter. Set
You've paid - thank you £415.26 energy saving goals and monitor
your success using the In-Home
Your new costs £288.06 Display. By doing so, you can reduce
.............................................................................................................. .......................................................... ........................................................ your energy use, cut costs and
Totals £415.26 £703.32 become more energy efficient at
.............................................................................................................. .......................................................... ........................................................
home. For more information visit
scottishpower.co.uk/smart
Your amount to pay £288.06

Here to help

scottishpower.co.uk/
T getintouch

U 0345 270 0700

Monday to Friday: 9am - 5pm

.........................................................................................................

Need advice? Go to our help page

Our cheapest tariffs

You could save a total of £183.99 per year - turn over to find
out more and discover if we have a cheaper tariff for you.
S
Thanks for being a ScottishPower customer This is not a tax invoice Page 1 of 10
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Tell me more about my tariff

Below are the details for your current tariff, so you can compare it with other available options.

O Gas L Electricity
Tariff name Standard Online Standard Online

Tariff type Variable Price Variable Price

Payment method Quarterly Cash Quarterly Cash

Early exit fee Your tariff does not have any exit fees

Tariff end date Your tariff does not have an end date

Your tariff costs

O Gas L Electricity
Unit rate per kWh 7.631p 30.390p

Standing Charge per day 32.700p 53.290p

Estimated energy used
15,882 kWh 2,416 kWh
in the last 12 months
Estimated annual costs Currently unavailable Currently unavailable

Let’s see if you could pay less

Save £83.45 a year with Save £62.24 a year with

Our cheapest similar tariff Standard Online Standard Online
Save £83.45 a year by switching** to Save £100.54 a year by switching** to
Our cheapest overall tariff Standard Online Help Beat Cancer Green Flexi SR October
2024 DM1 Online

You always have a choice jcbZ89JkJrHuYfHW79HHBRWP6N4PK3iXPjcbZ

ZlXZSR0AQH5InLuXA7Rg0pNLKnQ3Lxyf8ZlXZ

........................................................ Compare your tariff

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Don’t forget - if you don’t find a Scan this image to download vBhLzsTGxpLpKc4csIiMCfPZpzVQjuUHnwDP:
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tariff to suit your needs, you can your energy data - use it to
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P1x9BLBZudDZ2pSOg4K1EnID4odzcC43qePL8

always switch supplier. Visit check if you are on the best

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scottishpower.co.uk/myaccount tariff. uL5W:Jsd:cGvS7zKqmuwvrzKDaADvlDieGC6:
2Fc9QajEJ;VQrbIaS0d9ZWLdTTr3bm0sQ8Ep8
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to view our range of tariffs. 8tXLoUM6;TDkNlKVQ5K8SbrvxpZKIAx1nlsHP

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**Switching tariffs may involve changing terms and conditions. Our tariff range is frequently changing, with some tariffs only available for a
limited period of time or through selected channels. Eligibility criteria will apply, such as having a smart meter with sufficient signal strength.

Page 2 of 10
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

How do you work out my bill?

Here's a breakdown of your payments and costs for this billing period. View a simple explanation
of your bill at scottishpower.co.uk/simplebill or register at scottishpower.co.uk/register

Credit Debit

Starting balance - your last bill £415.26

How does this
compare to last year?
.............................................. 03 Jul 2023 Payment £415.26
......................................................................................................................................................................... ................................. .................................

L Electricity Total paid £415.26

Your balance carried forward £0.00

This period
last year This period
339 kWh 421 kWh Electricity costs Credit Debit

Meter number: 22K0081366

Standard Online - Quarterly Cash
20 Jun 2023 Smart actual read: 2260
30 Jun 2023 Smart actual read: 2324
Electricity units used 64 = 64 kWh
How does this
compare to last year? Unit rate 64 kWh x 34.504p £22.08
.............................................. Standing Charge 10 days x 53.290p £5.33

O Gas Standard Online - Quarterly Cash

30 Jun 2023 Smart actual read: 2324
09 Sep 2023 Smart actual read: 2681
This period Electricity units used 357 = 357 kWh
last year This period
Unit rate 357 kWh x 30.390p £108.49
754 kWh 940 kWh Standing Charge 71 days x 53.290p £37.84
......................................................................................................................................................................... ................................. .................................
Total electricity costs £173.74

Gas costs Credit Debit

Meter number: G4K00277051916

Meter type: Standard Standard Online - Quarterly Cash
Your electricity supply number: 20 Jun 2023 Smart actual read: 4511
30 Jun 2023 Smart actual read: 4518
01 801 100 Gas units used 7 = 79.34 kWh
S 20 0000 1469 175 Unit rate 79.34 kWh x 10.561p £8.38
Standing Charge 10 days x 32.700p £3.27
Your gas meter point reference number: Standard Online - Quarterly Cash
30 Jun 2023 Smart actual read: 4518
3335490010 09 Sep 2023 Smart actual read: 4594
Gas units used 76 = 861.4 kWh
Unit rate 861.4 kWh x 7.631p £65.73
Standing Charge 71 days x 32.700p £23.22
......................................................................................................................................................................... ................................. .................................
Total gas costs £100.60

Summary Credit Debit

Total gas and electricity costs £274.34

VAT 5.00% on £274.34 £13.72
......................................................................................................................................................................... ................................. .................................
Total costs for this period £288.06
......................................................................................................................................................................... ................................. .................................
Your balance carried forward £0.00

Your amount to pay £288.06

This is not a tax invoice Page 3 of 10

 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Calculating your gas charge

We charge gas in kWh (kilowatt-hrs). To convert gas units to kWh we use the following calculation:

gas units calorific value volume correction gas units

used X 39.9 X 1.02264 ¸ 3.6 = expressed in kWh

Additional Charges
We may apply fees if your bill is paid late or if additional action is required.
£10 Late payment fee if unpaid 14 days after bill issued
£20 Additional fee if still unpaid 28 days after bill issued
£33.28 Pass to debt collections agency / visiting your home fee
£150 if we were to apply for a warrant to fit a prepayment meter

HM Government is no longer providing an Energy Price Guarantee (EPG) discount to your gas and/or electricity prices. This change took effect from
1st July 2023. Please note, you may still see a saving applied to your account if your bill covers a period before the EPG discount no longer applied.

This is not a tax invoice Page 4 of 10

 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Where can I find help?

If you're moving home:

Complete your home move online in a few simple steps at scottishpower.co.uk/moving-home. Don’t have an online
account yet? Register at scottishpower.co.uk/register. You’ll need your moving dates and meter readings. Use our change of
address check list to make sure you don’t forget anything.
If something's wrong:
If you have a complaint about our products or service, please call us on 0345 270 0700 so we can resolve your issue as quickly
as possible. See our complaint handling procedure at scottishpower.co.uk/complaints
If your complaint is not resolved within 8 weeks, or you receive our Final Offer letter, you can go to the Energy Ombudsman.
It’s a free, independent service. Contact them on 0330 440 1624 or enquiry@energyombudsman.org or at
energyombudsman.org
If you need help with an energy problem:
You can get help if you’re struggling to pay your energy bill or have a problem with your meter. Call Citizens Advice (England
and Wales) free on 0808 223 1133 or visit citizensadvice.org.uk/energy or call Advice Direct Scotland free on 0808 196 8660
or visit energyadvice.scot, the official sources of free and independent energy advice and support.
If you need a little extra support:
Our Priority Services provides a range of free services to help you manage your energy account. If you need additional help –
such as receiving letters in large print or Braille, help with hearing or speech difficulties or nominating someone to manage
your account for you, we can help set things up. For more information on any of the services available, please visit
scottishpower.co.uk/psr

Where does my energy ScottishPower Tariffs

come from? Energy All other ScottishPower UK
Source Green Tariffs Tariffs Total Fuel Mix Fuel Mix

Coal 0% 9% 5% 4%
Fuel Mix 2021-2022
Our fuel mix opposite shows you how the Gas 0% 73% 43% 38%
energy we supply has been generated.
We’ve compared it with the total fuel Nuclear 0% 7% 4% 16%
mix for the rest of the UK, and also
show how our green tariffs compare Renewable 100% 4% 43% 39%
to our other tariffs. For more
information on the environmental Other Fuels 0% 7% 5% 3%
impact of your electricity supply,
visit scottishpower.co.uk/fuelmix Total 100% 100% 100% 100%

Can I choose a greener energy tariff?

Yes, all our domestic green tariffs provide 100% green electricity, generated by our UK
windfarms. By choosing any of our green tariffs, you’ll be doing your bit to help tackle
climate change. Simply visit scottishpower.co.uk/changemytariff
Can I save some money?
Yes, by making small changes to how you use your energy at home. For tips and tools
visit scottishpower.co.uk/energy-efficiency or call 0800 332233.
We're here to help
See page 1 for all our contact details. If you’d prefer to write to us, please send your
letter to ScottishPower, Customer Services, 320 St Vincent Street, Glasgow, G2 5AD.

I All our domestic green tariffs are

backed by 100% green electricity
generated by our UK windfarms J We've raised over £35m
for Cancer Research UK
since 2012 E Download the free
ScottishPower App
J ABCDE
ScottishPower Energy Retail Limited. Registered Office: 320 St. Vincent Street, Glasgow G2 5AD. Registered in Scotland No. SC190287. VAT No. GB 659 3720 08
Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

More ways you can pay

Credit or Debit card At a bank

You can pay your bill easily via
scottishpower.co.uk/myaccount, the ScottishPower App
or by calling our free 24hr automated payment line on
0800 001 5115. We accept Visa Debit, Maestro, Solo, Visa
Credit and Electron payments.
Banking direct
You’ll need the following details to hand:
Bank Sort Code: 83-07-06
Bank Account Number: 00674713
Your customer account number: 16015975655
Please enter your customer account number correctly as a
payment reference to ensure your payment is applied to
your account.
By post
E Don’t forget to take your bill and the barcoded payment
Please fill in the barcoded payment slip along with your
cheque payable to 'ScottishPower' and send it to
ScottishPower Group, Payment Collection Centre, PO Box
4740, Worthing BN11 9LT. Please DO NOT send cash in the
post. Don’t forget to provide us with the following
information on the back of the cheque:
Name: Felipa Lee
Address: 92 Harefield Road, Uxbridge UB8 1PN
Account number: 16015975655
T
Bank Giro Transfer
Please fill in the barcoded payment slip below and take it to
the bank along with your payment details.
Cheque
You can fill in the barcoded payment slip below and take it
to the bank along with your cheque made payable to
'ScottishPower’. Please note that you may have to pay a
charge. Don't forget to provide us with the following
information on the back of the cheque:
Name: Felipa Lee
Address: 92 Harefield Road, Uxbridge UB8 1PN
Account number: 16015975655
PayPoint
P
You can pay easily by cash or card at any PayPoint outlet.
slip below.
Payment support options
If you’re struggling to pay right now, we may have other
payment options to suit you. For example, you could set
up a Direct Debit plan or get a Pay As You Go meter to
spread your payments over a longer period. You could also
choose a weekly or monthly repayment plan. To find out
more, please call us on 0345 270 0700.

Post Office
R
You can pay by cash or card at any Post Office. Don’t forget
to take your bill and the barcoded payment slip below.
Please note that Post Offices no longer accept cheques.
Page 7 of 10

Energy Account Bank Giro Credit T

Amount due
No fee payable at PO counter
158 Reference (Account number) Credit account number
208
16015975655 584 0651 £288.06

µc2&Q`—VU0 ¢ˆ¦†¶
24 Signature

Date
Felipa Lee 6332265160159756553 CASH
Cashier's stamp 92 Harefield Road
and initials Uxbridge
UB8 1PN CHEQUES

RBS Collection Account

84-06-51 £
Please do not write or mark below this line or fold this counterfoil

160159756552 V4245840651 000288063 74 X

Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

IMPORTANT
We’re here to help
We know this is still a challenging time for many households and that the cost-of-living crisis continues to impact
many of our customers. We offer help and advice on actions that you can take to help manage your energy costs at
scottishpower.co.uk/affordability. You'll also find details of independent organisations that may be able to help if
you're struggling to pay your bills. If you think you'll struggle to pay your energy bill, please get in touch as soon as
possible so we can discuss options with you.

We want to help you lower your energy use

Our energy efficiency guide at scottishpower.co.uk/energy-efficiency provides a range of easy and affordable tips
to help reduce your energy use which isn’t just good for you, it’s good for the planet too. For example, turning your
heating down by one degree could save you £145 per year*. And, just by shortening a shower to 4 minutes, a typical
household could save £95 per year*.
*Source: energysavingtrust.org.uk

Need additional support to help manage your energy account?

Our Priority Services Register offers a range of services at no additional charge, if you're eligible. For example, we
can send communications in alternative formats, provide help with your meter readings, and carry out free gas
safety checks. To find out more, visit scottishpower.co.uk/psr

If you need help or advice why not chat to us at scottishpower.co.uk/livechat - it's one of the fastest ways to get in
touch with us.

We're founding members of Energy UK's Vulnerability Commitment, which aims to provide
focused support for vulnerable households.