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BUILT FOR YOUR FUTURE

Alcatel OmniPCX Enterprise for the medium-sized enterprises

If you are a dynamic company, the Alcatel OmniPCX Enterprise is designed with you in mind. Because we know
you need a full range of best-of-class communications features - welcome functions, call center capabilities, a
great ACD supervisor, and more. You also need a true borderless and secured solution, providing all your sites
with the same functionality and user interface and all your staff, office/home/mobile with the same benefits.

For flexibility, the Alcatel OmniPCX Enterprise provides native multimedia communications capability that is cost-
effective in any environment: conventional cabling, LAN telephony, multi-site IP. So you can migrate to IP at your
own pace.

You also get a wealth of software-based value-added applications embedded and ready to run. And the
simplified management software minimizes management time and resource. Finally there’s the reliability that
comes from the system’s Linux foundations that integrate seamlessly in any environment, and the multiple security
mechanisms to ensure your communications network stays up and running.

Could you ask for more?

A system architecture for
your future
TDM/IP evolution
With the Alcatel OmniPCX Enterprise,
the software is independent of the
hardware. A novel architectural approach
that lets you migrate smoothly to IP, since
infrastructure (IP or TDM or a hybrid of
both) is separate from terminals (IP, TDM,
fixed, or mobile, or any combination) and
communications applications.
Communication is simpler and powerful,
helping cut costs and hike productivity.
Open system
The Alcatel OmniPCX Enterprise is also
a standards-compliant open system.
So it gives you unique flexibility to mix
and match components and applications
(call control, unified messaging, PC
telephony) as well as hardware from
best-of-breed suppliers to deploy a true
multiple supplier solution simply and
effectively.
Server architecture
The distributed architecture of the Alcatel
OmniPCX Enterprise accommodates
server farms and IP client connectivity.
That means:
• robust application servers
• a communication server that handles:
• legacy telephony equipment
• DECT/PWT mobile handsets
• cellular phones
• the latest in IP user terminals.
This architecture ensures smooth
evolution of your existing voice
and data network. And its reliability is
unrivaled: 99.999% reliability, that’s just
five minutes down time per year.
It can manage up to 500 telephone
extensions, depending on your
configuration (IP, wireless, traditional).
Media gateway
The key media gateway functions are:
• deliver the telephony features
• manage your legacy interfaces and
voice-over-IP gateway features
• provide for telephony conferencing
• satisfy voice-guide and music-on-hold
requirements
• allow for TDM switching.
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BUILT FOR YOUR FUTURE
Alcatel OmniPCX Enterprise for the medium-sized enterprises
The media gateway comes in a modular
rackable chassis housing the telephony
interface cards. Each media gateway
is controlled by a communication server
and ensures all the necessary interface
cards and telephony functions and it is
secured, so that remote locations can
operate even when the main links are down.
Multisites
You have various sites. It makes sense to
network them together - for several reasons:
you show a single face to your customers;
you link your different business entities
operationally and culturally; you optimize
communication costs; and you can offer 24/7
service. The Alcatel OmniPCX Enterprise
allows you to choose between centralized
call handling or a decentralized approach,
depending on your needs.
Centralized call handling
With this architecture, a single Alcatel
OmniPCX Enterprise communication
server handles all communication and
services for all your sites. It operates via a
voice-enabled IP network interconnecting
each of your business sites. Your remote
sites can be equipped with:
• IP phones or softphones
• IP phones and complementary media
gateways for public interfaces
• media gateways to connect a mix of
terminals, including DECT base stations
and also to manage additional voice
applications.
This solution keeps your telecommunications
costs under control, the Automatic
Route Selection (ARS, the Alcatel LCR)
break-in/break-out mechanism optimizing
use of local ISDN/ PSTN access. It offers
>2 A L C AT E L
Page 3
all users, wherever they are, the full • help supervise company
set of services - multi-operator network telecommunications expenses
routing, automatic call distribution, • define thresholds and generate actions
PC telephony, call centers, directory, (e-mail, alarm) when one is exceeded.
access, call by name, and more.
And the Alcatel OmniPCX Enterprise The reporter tool generates predefined
communication server simplifies and customizable reports:
maintenance - moves, changes, user • sum reports
service parameter definitions and • detailed reports
modifications are all done centrally. • hit lists
• traffic analysis.
Decentralized call handling
You can also opt for distributed call Alarms notification (in standard OSI format):
handling; each of your sites is equipped • the alarm list gives access to the
with a dedicated Alcatel OmniPCX configuration of the managed object
Enterprise communication server for full • action launched (triggering e-mail or script)
autonomy. The servers are interconnected on alarm reception.
by the enhanced ABC (Alcatel Business
Communications) protocol, offering all
A
the benefits of inter-site networking, such WAN Om
as service transparency, centralized En
management, cost optimization, etc.).
This Virtual Private Network (VPN)
configuration transports the ABC signaling Com
over a TCP/IP network to deliver the
features and applications across the global
organizations while using the optimum
bandwidth resources.
ISDN
PSTN
Managing your network
The Alcatel OmniPCX Enterprise comes
complete with a management application
that is simple and powerful and helps you
LAN
contain costs. All the applications are Media Gateway
accessible through a Web-browser to allow
quick response from anywhere at anytime.
Contact
Center Agent
The system’s powerful accounting
application can simulate potential savings DECT
On-site
using a new carrier and compare the costs Web Softphone Mobility
of several carriers for a given direction. Its Increased Company Productivity
call-monitoring module will: Branch Office
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BUILT FOR YOUR FUTURE

Alcatel OmniPCX Enterprise for the medium-sized enterprises

Alcatel OmniVista 4760 manages
the configuration of:
• the Alcatel OmniPCX Enterprise
(whatever topology)
• the Reflexes™ sets:
• displayed in a graphical form
• intuitive configuration of sets.
• cost center id, abbreviated numbers…
• the integrated Least Cost Routing
• trunk-groups, class of services,
greetings trees.
ISDN
Alcatel
PSTN
Messaging
The powerful Alcatel 4645 handles voice
messaging:
• feature rich solution:
• record greetings for callers
• review and replay messages
• “record-on-time” distributes messages
to conference call participants.
• easy to use, leveraging the ergonomics
of the Reflexes™ sets:
• configure messaging or mailbox functions,
• Reflexes™ display, soft keys, and
navigator simplifies message handling.
• easy to deploy:
• software-based
• lower maintenance cost.
On the move
feature that establishes a close association
between the two and simplifies their use.
Ubiquity service
The Alcatel OmniPCX Enterprise
Ubiquity server gives each mobile
employee a single number - meaning:
• reaching the called party immediately
• leaving a message
• accessing the called party’s cellular
phone (with the CLIP facility to identify
important calls).
With the Personal Access for Mobiles (PAM),
mobile employees have free, remote
access to the Alcatel OmniPCX Enterprise
services, using wired or cellular phones to:
• send and receive data
• consult their mail

OmniPCX • receive message notifications.

Mobility has become a fact of life today.
Enterprise
The workplace now extends beyond the
Users connect to the Alcatel OmniPCX
LAN

office to anywhere on company premises,

Enterprise as if they were in the office for:
to customers’ premises, on the road, and
Communication • remote call forwarding
Server even to employees’ homes. Wherever they
• least-cost routing
are, the Alcatel OmniPCX Enterprise
Alcatel • voice mailbox consultation
OmniVista 4760 makes your people reachable and
• call by name, etc.
operational at all times.

Simplified
Management Mobility services
Contact e-Communication Center
Center Supervisor DECT mobility is built into the Alcatel The e-Communication Center is a suite
OmniPCX Enterprise; the Alcatel Mobile of applications enabling staff to access
Attendant Reflexes™ 100 and 200 terminals give information and to communicate from
ambulant staff the full service: any place with any device.
• caller name identification
• call by name Distance workers
Contact • enterprise and personal directory
Center Agent Home workers, for example, have all
On-site • programmable keys the corporate communications system
Best Employee
• text and voice messaging, etc. facilities at their fingertips via a VPN
of Class Customer
Interaction linking them to the enterprise system.
Twin-set service And with their seamless integration
y Many employees have two sets, one mobile, into Lotus Notes and MS Outlook,

Main Company Site the other a Reflexes™ desktop. The Alcatel home workers are up and running quickly
OmniPCX Enterprise offers a “Twin-set” and easily.

A L C AT E L 3>
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BUILT FOR YOUR FUTURE

Alcatel OmniPCX Enterprise for the medium-sized enterprises

Web softphone

This Web-based PC telephony application The key attributes of a Contact Center are: The future looks bright
comes in two flavors: • real customer care - routing any
• a genuine thin client, requiring no customer interaction to the person or The Alcatel OmniPCX Enterprise is the
software installation for clients and no team who can provide the right answer latest in a long line of pioneering business
plug-in needs; it offers standard • solid supervisor/management communications solutions from Alcatel. It
telephony and phone set management applications - to keep service at peak is also a quantum leap. Apart from offering
and is compatible with multiple quality, adjust to market changes in real the full range of communications features
operating systems (Windows, MAC, time, and control costs and built-in applications to enhance
Linux, Unix) • easy-to-use agent applications - to enable productivity, it has embraced the latest
• a full softphone offering all the features them to do their job well. technology and open standards.
of the Alcatel OmniPCX Enterprise
(telephony, voice mail, GroupWare, VoIP The Alcatel OmniPCX Enterprise For dynamic companies that need to react
on multimedia PC...) and the best in provides a world-class Contact Center swiftly to market changes, it is an ideal
ergonomics. based on two key modules: tool, giving them the communication
• CCdistribution - Contact Center capabilities they need today and enabling
distribution, the heart of the Contact them to grow - at their own pace - to meet
Center, is based on an innovative model tomorrow’s challenges.
that makes multimedia skill-based
distribution easy to design and manage;
and
• CCsupervision - Contact Center
supervision, which combines supervision
and configuration in one easy step.
These are the building blocks to expand
Contact Center supervision at first glance and enhance the service your Contact
Center offers your customers. With a
Caring for customers wealth of other facilities, you can make
Contact Centers have become an your Contact Center the engine room of
integral part of any dynamic organization, your business growth.
whatever their size and business. Their
success is determined by the welcome
they offer customers and the information
they can supply quickly and easily.

4276165 - GB - 05/2003 - © 2003 - Alcatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected
Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: M. Langot, Pixland - Printed in EEC on chlorine-free paper - 5253