Dear Ms.

Raymond:

I am sorry to tell you that we will not be able to deliver the office supplies you ordered on March 17. The
reason is that several of our suppliers have failed to send us the items that are necessary to complete your
order. I have also learned that the majority of the items were being supplied by a company that has just
come out of business.

The best advice I can give you is to either revise your order so that you may purchase merchandise that
we have on hand or place your order with another company. I am sorry for any inconvenience this may
cause you.

If there is any way that equip of service to you, please get in touch with me.

Sincerely,

32.6 Order Information

Dear Ms. Allen:

Two years ago it was my privilege to attend the seminar that you conducted in Chicago. Your presentation
was superb!

This year I am a member of the program committee for the National Association of Insurance
Representatives. I am inviting you to be a speaker at this convention. If you accept, your presentation
would be given at 10am on Saturday, October 18.

I hope that you will be able to take part in our program.

Very truly yours,

32.7 Convention Invitation