KEYWORDS CHAPTER 2

Attitudes and Job Satisfaction

KEYWORDS DEFINITION EXAMPLES
Cognitive The opinion or belief I’m learning to ride a bike for the
segment of an attitude first time. I use my cognition
abilities to process and interpret
sensory information, such as the
feeling of the bike beneath me and
the visual cues from the
environment
Attitude Evaluate statements or When people attend the concert by
judgements concerning their favorite bands, they might feel
objects, people, or events a surge of excitement, joy, and
happiness, which can be reflected in
their smiling face, tapping their feet,
or even tearing up with emotion
Affective The emotional or feeling A person attending the concert by
segment of an attitude their favorite bands will very happy,
excited
Behavioral An intention to behave in a Behavioral: smile, tap feet, or even
certain way toward tear up with emotion
someone or something
Cognitive Any incompatibility A person strongly believes in the
Dissonance between two or more importance of environmental
attitudes or between conservation and sustainability.
behavior and attitudes However, they frequently use
single-use plastic products such as
disposable water bottles
Job satisfaction A positive feeling of one’s An employee works as a graphic
job resulting from an designer for a creative agency. This
evaluation of its person would experiences high job
characteristics satisfaction since he finds the work
meaningful, enjoyable, and aligned
with his personal and professional
goals
Job involvement Degree of psychological A graphic designer is highly job-
identification with the job involved. This designer takes great
where perceived pride in their work and consistently
performance is important goes above and beyond to deliver
to self-worth high-quality designs.
Psychological Belief in the degree of This employee is given
empowerment influence over the job, opportunities to participate in
competence, job decision-making processes,
meaningfulness, and contribute ideas to improve work
autonomy processes, encouraged to take
ownership of their work and are
provided with the necessary
resources and support to accomplish
their tasks effectively, receives
regular feedback and recognition for
their contributions
-> employee feel a sense of control
over their work
Organizational Identifying with a An employee who consistently
commitment particular organization and demonstrates loyalty, dedication,
its goals, while wishing to and willingness to go above, and
maintain membership in beyond their job requirements for
the organization the benefit of the organization
Perceived Degree to which An employee working for a
organizational employees believe the company that places a strong
support (POS) organization values their emphasis on employee well-being.
contribution and cares This employee consistently receives
about their well-being encouragement, recognition, and
opportunities for professional
development from their supervisors
and colleagues.
Employee The degree of involvement An employee is highly engaged in
engagement with, satisfaction with, and their work. He is motivated,
enthusiasm for the job enthusiastic, and fully invested in
his job responsibilities -> higher
levels of performance, innovation,
and employee retention.