1.

Tell us an experience at work that you are most proud of

In Berlin, due to protocols, the airport closes at midnight. Therefore, on lates, the airplane might land in Hannover
in place of Berlin, if the flight gets delayed.
We landed on time in Las Palmas. During disembarking, the captain informed us that we had the slot 20 minutes
after. We had to disembark. We had to complete our security checks and clean the aircraft. If we missed the slot,
the aircraft would land in Hannover, though, causing inconvenience to the clientele that had paid their ticket for
their vacation, worsening customer service. Furthermore, they would get disruptive, for they had to pay their taxi
to get back to berlin. My colleagues were exhausted. They became disillusioned. Boarding 188 passenger in less
than 20 minutes in las palmas was almost impossible.
That is when I decided to recreate the positive environment we had until the captain’s news. I was in middle of the
cabin. I told both no.1 and no.2 to make as many PAs as possible to inform the customers about the slot asking for
their understanding and cooperation. I was going up and down in the cabin helping passenger and answer their
questions regarding Hannover, since rumors were spreading around. I calmed down and I assured them that we
would land in Berlin. We helped them get their luggages in the hatbins provided and we managed to close the
doors in time and we land back to berlin. I was very proud of this success, but it wouldn't have been possible if not
for my colleagues being proactive and willing to help me in the middle of the cabin.

1. Can you tell me about yourself

Hi everyone, I am Edoardo, I am 24 years old, and I come from Italy.

In response to your latest announcements of cabin crew position at United Airlines, I would like to thank you for
giving me the opportunity to be interviewed for the post.
I am highly interested in pursuing this career with your prestigious airline.
Based on the work description for this post, I have completed the flight attendant training in October 2022,
graduating with top marks in my class.
In my program, I received skilled training in safety procedures, emergency protocols, using equipment, safety
drills I require in non-safety circumstances.
With 1,000 hours of in-flight customer service experience engaging with clientele, I feel well-suited to the
position due to strong commitment to customer service and excellent problem-solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the maintenance
of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter thanks to my experience as a referee in Associazione Italiana Arbitri in Tivoli,
Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is crucially
important to stay one step ahead of the game and ensure the objectives are attained on time and according to
directives.
After graduating in politics, philosophy and economics, I was employed as cabin crew by Ryanair, where I
further improved my time management skills by breaking days into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before intending to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to assist the company towards the common goal.
As a fresh and passionate candidate, I would like to thank you for giving me this opportunity and I am looking
forward to discussing how my customer service experience would be beneficial to your cosmpany.

2. Why do you want to work for United Airlines?

In response to your latest announcements of cabin crew position at United Airlines, I would like to
thank you for giving me the opportunity to be interviewed for the post.
(If 1st question)
I recently flew on this airline during a trip from Rome to New York. We took our allocated seat. I
pressed the call bell, because water was falling down the service unit. It had to do with the air
conditioning.
Since I'm interested in a career as a flight attendant, I paid careful attention to the activities and
actions of the crew. What impressed me the most was their attention to detail, their courtesy to
passengers, and the emphasis they placed on the safety of both crew and passengers. On the flight
back, we had forecast turbulence and at the back, passengers started feeling sick.
No matter what occurred during the flight, the crew remained calm and effectively addressed the
issue with sick bags, tender loving care, for passenger were really scared of turbulence.

3. What is your greatest strength?

I am confident, I am reliable.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered
ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri
in Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation
setting, it is crucially important to stay one step ahead of the game and ensure the objectives are
attained on time and according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time
management skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or flight
delays, and I would do anything in my power to cover the situation on behalf of the company.
Moreover, I am positive, and I am able to turn negative into positive situations in order to boost
team’s morale.

4. What is your greatest weakness?

I believe I might be overly critical of myself. I toil, study and prepare myself for unusual
circumstances, making certain I am ready to take the right action when I need to.
It is a clear sign of my background as a referee as well as cabin crew.
When operating flights, we had certain procedures regarding fainting, difficulty in breathing,
incapacitation, CPR. Thus, you need to make sure that you are ready, because for example your
colleagues might freeze.

5. Where do you see yourself in five years?

In five years, I see myself as an integral part of the company who has helped contribute to the
growth and success of the organization. Moreover, I see myself as a part of an airline that commits
to going 100% green by 2050 without relying on carbon offsets. I further continue developing my
skills and knowledge in order to be able to take on more responsibility within the company and I’m
looking forward to taking on more leadership roles and mentoring other members of the team by
utilizing the leadership and mentorship I acquired.

6. What can you tell us about United Airlines?

I would like to start with bullet points. 340 destinations worldwide. 900 aircraft. a head-on
approach, being the first US carrier to mandate a vaccine for the virus for all its employees.
United commitment to going 100% Green by 2050 without relying on carbon offsets
As the chief executive officer, Scott Kirby, holds, we are in this together towards a common goal,
that is doing the right thing conducting business ethically, honestly, and legally, each and every
day.
It is a well-renowned company within the aviation industry and I would be proud to be identified
by such a illustrious airline.
I am attracted to the airline’s commitment to excellence and its focus on integrity and teamwork,
both of which are the key to success.

7. Who are United Airlines competitors?

There are various challenges facing your airline including the recent pandemic, the increase in
competition from other airlines, the environmental impact, and the fact that passenger expectations are
increasing. To help you overcome these challenges I would have a duty as Cabin Crew to always provide the
best service possible for it would encourage clientele to rebook and fly again. I would make sure safety is a
priority in my work so that passengers feel comfortable and secure whilst flying with your airline, and to also
make sure I am available to work the hours needed and more to support the airline if my Cabin Crew co-
workers ever go off sick or are not available.

8. What are United Airlines core 4 values?

Safety, caring, dependable and efficient. As the chief executive officer, Scott Kirby, holds, we are
in this together towards a common goal, that is doing the right thing conducting business ethically,
honestly, and legally, each and every day.
I would be proud to be identified by such a illustrious airline, for I am attracted to the airline’s
commitment to excellence and its focus on integrity and teamwork, both of which are the key to
success.

Integrity fosters individual and corporate success.

9. Why should we hire you as a flight attendant?

I am confident. Reliable. Positive.

I have completed the flight attendant training in October 2022, graduating with top marks in my
class.
Precisely speaking, in my program, I received skilled training in safety procedures, emergency
protocols, using equipments, safety drills I require in non-safety circumstances.
With over 1,000 hours of in-flight customer service experience engaging with clientele, I feel
well-suited to the position due to strong commitment to customer service and excellent problem-
solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered
ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri
in Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation
setting, it is crucially important to stay one step ahead of the game and ensure the objectives are
attained on time and according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time
management skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or flight
delays, and I would do anything in my power to cover the situation on behalf of the company.

10. Do you mind working irregular hours and on holidays?

I did submit my job application for the post, as United Airlines with 340 destinations worldwide,
900 aircraft, a head-on approach, being the first US carrier to mandate a vaccine for the virus for all
its employees, with commitment to going 100% Green by 2050 without relying on carbon offsets
is a well-renowned company within the aviation industry and I would be proud to be identified by
such an illustrious airline. Furthermore, I am currently working in the aviation setting, for I am truly
passionate about it and I believe that working for United Airlines would allow me to gain valuable
experience and knowledge in this field of expertise.
I am attracted to the airline’s commitment to excellence and its focus on providing a high level of
customer service, both of which are the key to success.

Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or flight
delays, and I would do anything in my power to cover the situation on behalf of the company.

“I focused on adaptability, discipline, and on self-care in order to handle long hours and irregular
schedules. Therefore, I prioritize maintaining a healthy lifestyle both during my work hours and time off,
including eating well-balanced meals, staying hydrated, and engaging in regular exercise to keep my
energy levels up.

Furthermore, I make sure to get adequate rest whenever possible by creating an optimal sleep environment
and establishing a consistent pre-sleep routine. This helps me adjust more easily to different time zones and
ensures that I am always alert and prepared to provide excellent service to passengers. Ultimately,
embracing these habits allows me to stay resilient and perform at my best despite the demanding nature of
the job.”

11. How would you deal with an upset customer?

An upset customer is frustrated, annoyed, or incapable of engaging in a productive conversation.

First of all, I would allow him to talk and express their feelings. I would listen to him and be
empathetic to show I understand his feelings.
Once Ryanair changed operations. Therefore, our aircraft changed from 8200 with 197 seats to 800
with 189 seats. We were delayed. I told them to take the free seats they see along the aisle.
Otherwise, they would be blocked in the aft galley, arranging seats with me.

Inform. Warn. Action.

12. What languages do you speak?

Italian. English. Hungarian. I have been studying German and French for a year.

13. How have you gone above and beyond for a customer?
14. What do you think the United Brand is? *
15. Name a situation at work you wish you handled differently?

I was checking whether we had space for suitcases at the back and I saw a yellow tag on the trolley. I could not
pass through the cabin since we were expecting a full house. It was a messy boarding. I could not reach the
forward galley and further I had to go up and down the cabin to assist passengers, because the no.4 was new in
the company.
I still had the yellow tag suitcase there. I had to follow directives, inform the no.1 and give the suitcase to the
ground staff.
After 10 minutes, I saw the crew waiting for the last passengers to get in. Therefore, I asked who the owner was.
I asked him whether laptops, documentations, thermometer or electronic devices were inside and I gave it to
the no.1 before retracting the airstairs and closing the door.

16. What background and experience do you have that qualifies you for this job? *
17. Could you describe an instance when you had to deal with a crisis? *
18. How can the security of passengers on a flight be ensured?

Monitor the cabin at all times. Toilets every 20 minutes. Be vigilant. Focused on call bell. They
might press the call bell, because they would like something to eat, or because they are chocking or
they are feeling unwell and we need to act promptly.
Moreover, I can’t stress how alcohol is so often the problem with passenger behavior. Disruption in
the cabin has real consequences for the flight Last week I had a passenger, asking me to take
another seat, for some men behind him was insulting him because of gender. Sometimes seeing
passenger’s faces is essential. Even though we, as a team, do pas about reading lights and call bell,
they might not speak English. Thus, they might panick and not say anything to us.

19. How do you resolve disputes or confrontations with coworkers?

Once Ryanair operations changed the aircraft from 737-8200 with 197 to 737-800 with 189 seats.
Hence, wrong seating allocation. In order to depart as soon as possible and to not block the aisle, I
told them to take any available seats. They, though, payed for the allocation seating. They started to
get very mad at me. Passengers from row 23 to 33, wanted to report us, they asserted that we were
the one to be blamed. They started to be really aggressive. I, though, was confident in explaining.
the situation to them. I was empathethic and listen to their concerns.
They listened to my point of view and I finally calmed them down.
At the end of the boarding, even though I told the no.4 that everyone payed for the allocation
seating, he answered me in Spanish, telling me that I had to trust him. He decided to move a pax
from 23 to 16, causing more delay.
Everyone immediately looked at me and blamed me.
After our tasks were undertaken, I asked him to come to the back galley to discuss what happened
during boarding.
I told him that I get that he is really new in the company and he needs a bit of experience. Next
time, though, firstly common language, as stated by Ryanair protocol, is English. Secondly, He was
rashy in his decision. Therefore, it is better to discuss together any further actions to avoid any
unpleasant circumstances.
Everything was alright. We got no disruptive passenger.

20. How do you maintain composure and attention under duress?

As a fight attendant, I am confident in my ability to maintain composure, by staying calm and firm.
Even though I avoid getting emotionally involved, I step in and listen carefully to the passengers’
concerns in order to empathize and show understanding. In case of emergency circumstances, if
necessary, I would immediately press the call bell to seek assistance from other crew member to
help resolve the situation. On the boeing 737-800, I was short of room. Therefore, I would make
room with an eye to diffuse tension. Finally, I would report it to the appropriate authorities upon
landing.
 21. How do you manage several priorities or activities at once?

During my time as a flight attendant for Ryanair, I always had to handle multiple tasks at once,
while ensuring that passengers remain safe throughout their journey. Once, though, my colleague
did not show up at the report time. Thus, we called another crew member from airport duty.
The no.2 was missing. I had to perform both roles at once, while ensuring anything was alright
with the really new no.4.
My task was writing the trolley numbers for the no.1, checking whether anything was behind boxes,
behind bars, checking ovens, boilers, all the equipments, rows and toilettes.
My priority, though, is always safety and integrity.
I would never start boarding without ensuring that everything’s checked properly.
I delegate the no.4 to write the numbers, whilst I was checking rows, equipments and toilettes.
The no.2 showed up, while the no.4 was writing numbers.
I waited for the no.2 to start boarding.
Anything’s alright.
We departed on time.

22. How can you make sure that passengers enjoy a good flight experience?

When a passenger comes through the door of the airplane, you have about 3 - 5 seconds to make an
impression using your voice, your words and importantly your body language.
They want to know that anyone can approach you for help, to answer a question or get directions
either en route or during boarding.
You will need to show that you are reliable, confident, capable, intelligent, warm, caring and
responsible, can put anyone at ease, and that you can handle anything that comes your way.

The ability to get some shut-eye while in-flight is important to many travelers. Therefore, flight
attendant must not shout in the galley while talking.
Other forms of comfort include a well-maintained cooling and ventilation system on the plane as
well. Keeping the temperature in the cabin at a comfortable temperature means that your passengers
will be cool and calm.
Provide your passengers with many options to choose from when it comes to drinks. Especially
because having a drink while mingling with others or while relaxing is quite common.
You should not make them wait for a while.
In addition, offering food – and not just peanuts or pretzels – can greatly set you apart from others.
Provide a memorable flight experience for your passengers by having the flight catered.

Customer service to me is meeting or exceeding the expectation of the customer.

Deliver a safe, reliable and competitive product that creates a memorable travel experience for our
customers.

23. Can you describe an instance when you were under pressure to make a speedy
decision?

As the CEO said, good leads the way. In order to do the right thing, you need to have integrity.
Hence, directives, memos and recent issues involved in the airline.
In order to make a speedy decision, you need to have full information about procedures.
I often had to make a speedy decision either because of delays or because of emergency.
Last month I operated a flight to Riga and back on lates. En route a passenger pressed the call bell
at row 29.
My colleagues thought that the passenger pressed the call bell by mistake.
I stepped in. I went there and a customer behind her told me that the lady had difficulties in
breathing. They did not know each other. She was the only one that could speak English. It was my
task to assist the lady and helped her recover.
I started out by pressing the call bell three times. In a rush to the back galley, I asked the no.1 to
give me the oxygen bottle and make a PAA briefing with the captain. Afterwards, I asked the no.2
to do the smoking PA. He did not know what to say, though. Therefore, I had to. I went to the
passenger. I administrated the oxygen. After I had gained sufficient background information, I
decided to monitor her for the whole duration of the flight.
We had paramedics on arrival.

24. Describe a time when you had to work effectively in a team.

I work well with others. I believe clear and open communication is important when it comes to
working in a team setting. I will also treat all my coworkers with empathy and respect and
promote an inclusive and supportive environment.

I thrive in a team setting as I have excellent interpersonal skills and love collaborating toward a
common goal. I find helping others, in the spirit of teamwork, to be highly rewarding, but I also
savor the opportunity to make my teammates feel needed, and I’m not afraid to see other people
shine.

25. How would you handle an emergency situation on board an aircraft?

When there is a medical emergency mid-flight, I make sure I remain calm and composed to help
project of a sense of confidence and reassurance to both the affected passenger and the other
passengers on board. I would immediately assess the situation and inquire the passenger about
their condition.

I would make sure that I inform the flight crew about the medical emergency and provide them
with all the information the passenger has given me about their condition. If the situation requires it,
I would seek assistance from any medical professionals on board. I would then follow the
established procedures provided by the airline and trained medical personnel.

26. Are you comfortable with the irregular hours and constant time zone changes
associated with this job? *
27. Can you discuss your understanding of aviation safety regulations?
28. How would you handle a situation where a passenger has a dietary restriction or
special request?
29. What steps would you take if you suspected a passenger was violating airline policies
or security protocols?

Yesterday, a passenger turned the smoke detector on en route to Manchester. I knocked at the
door straight away, for I knew he was smoking in the toilet. He opened the door. He had his vape
in his hand. I told him that we had to discuss the situation at the front with the no.1, because he
violated the non-smoking policy. We had to file a report.

30. What would you do if you saw that one of the employees was not following the rules?
 31. Describe a time you had a disagreement with one of your colleagues. *
32. How do you feel about being away from family, friends, or beloved pets?
33. What do you see as the most challenging aspect of working as a flight attendant (or
another position)?
34. Tell me about your best day at work.
35. Tell me about your worst day at work.
36. How do you explain something technical and give an example?

Briefings at the overwing.

Briefings at the infants.

37. Tell me about a time when you had to work together with people you did not know
38. Tell me about a time when you were blamed for something that was not your fault

I told my colleague to set 10 minutes oven for a vegan lasagna.

She put a beef lasagna.
After 15 minutes, she went to the passenger with the beef lasagna and he complained to her,
for he was vegetarian.
She passed the buck pointing her finger to me, while I was doing the service.
I truly apologized to the passenger, telling him that it would never happen again. Moreover, I
told him that he could have my water, if he was thirsty.
Afterwards, I talked to my colleague at the back galley.
I told her that we can encounter misunderstandings sometimes.
She should not have passed the buck, though.

39. How do you plan to balance work and life?

Through my experience in Ryanair, I was able to understand the schedule. Flight delays, airport
duty, standby, unexpected changed schedule because of war.
As a cabin crew, I know I might miss birthdays, weddings, Christmas and special family events.
I, though, tend to plan ahead. I schedule my chores for an off day and allow plenty of rest time.
I plan my shop online in advance for my return home.
Moreover, It is important to get enough rest at home and down route. Gym, swimming pool,
spa or walk around town are key tools to escape from the flight routine.
I never got bornout or mental breakdown, for I am truly passionate about the job.
I would be honoured to be associated to such an illustrious airline and be part of multicultural team.
I recently flew on this airline during a trip to New York. I took my allocated seat, I pressed the call
bell, because some water was falling down from the service unit. I believe that it is something to do
with the air conditioning.
Since I'm interested in a career as a flight attendant, I paid careful attention to the activities and
actions of the crew. What impressed me was their attention to detail, their courtesy to passengers,
and the emphasis they placed on the safety of both the crew and the passengers. No matter what
occurred during the flight, the crew remained calm and effectively addressed the issue.

40. Do you feel your recent jobs helped in preparing you for this position? *
41. Mention Your Greatest Achievement *
42. Do You Know Our Values? *
43. Do You Know Our Goal? How Do They Align to Yours? *
44. Can you describe a time when you provided exceptional customer service and how it
positively impacted the outcome? *
 45. How do you stay alert and maintain focus during long hours while ensuring passenger
safety and comfort?
46. Describe a situation where you had to communicate complex information to someone
without any technical background *
47. Explain how you’ve previously navigated through organizational changes and
maintained team morale. *
48. Tell us about a time when you identified an opportunity for process improvement and
implemented the change.
49. How do you approach problem-solving when dealing with operational disruptions,
such as weather conditions or equipment issues?
50. Describe an instance where you collaborated with others from various backgrounds to
achieve a common goal *
51. How do you prioritize tasks when faced with multiple urgent demands simultaneously?
*
52. Can you share a situation where you had to adapt quickly to new technology or tools
within your work environment?
53. How do you ensure your team is consistently meeting performance metrics and goals?
*
54. How do you balance providing excellent customer service while adhering to strict
industry regulations? *
55. Tell us about a time when you had to make a difficult decision without complete
information, and how did you handle it?
56. Describe your approach to handling confidential or sensitive information within the
workplace.
57. How do you stay current on industry trends and best practices to ensure
competitiveness and growth?
58. Can you provide an example of a time when you successfully managed a high-pressure
situation that required quick thinking and decisive action?
59. Explain a scenario where you mentored or guided someone through a learning process
to help them achieve success
60. Which of our hubs would be your top three choices to be based out of? *
61. Are you comfortable working a wide range of shifts and overtime? *
62. Is there anything restricting you from adhering to our uniform standards? *
63. How do you feel about working on your feet for extended periods of time? *
64. What do you feel makes you uniquely qualified for this position?
65. Do You Believe in The Philosophy of United Airlines; Can You State Some Features of
The Airline? *
66. What Are Your Key Weaknesses Which Can Cause an Issue in Your Professional
Growth?
67. What are your thoughts on the current state of the airline industry? *
68. How do you think automation will impact the aviation field in the future?
69. Tell us about a time when you were able to find success during a difficult situation. *
70. In what ways can you contribute to United Airlines that other candidates cannot?
71. Do you have any experience working with different types of aircraft?
72. Give me an example of a time when you worked closely with someone who was not
doing their job correctly or effectively, how did you handle it?

I have worked with people in the past who had different values or goals than me and while we
may not typically hang out outside the aircraft, we were able to work together professionally
towards a common goal. I believe that if there are any disagreements, we should approach the
person involved in a polite and considerate manner to resolve the issue quickly if there are any
issues. I believe in always offering respect to others, regardless of our differences.

https://cabincrewhq.com/have-you-worked-with-someone-you-didnt-like/#google_vignette

We were operating a flight to Stansted. It was a linecheck to promote a girl to No.1. At the end of
the flight after cabin secure, No.3 turned both oven and water boiler on.
He put a ham cheese croissant in the oven, whilst drinking coffee.
He told me that he was hungry.
I immediately talked to him, informing him that turning them off was a legal requirement to secure
the cabin. Furthermore, the linechecker could fail her because of the sop points.
He was really rude to me.
He told me that he did not have time to eat, for service was crazy busy and that he was feeling
fainting.
I told him that he could have eaten my sandwich, without turning them on, because it was illegal.

73. How would you handle it if a passenger wanted to sit somewhere other than his/her
assigned seat?
74. How would you ensure that each passenger felt safe while in flight?

Monitor the cabin at all times. Be vigilant. Moreover, I tend to observe passengers’ faces, for they
sometimes are afraid of asking questions because of a lack of language skills or they are panicking.
Once I had Bergamo – Berlino. Because of thunderstoms, we had 1 hour and half slot. Afterwards,
we took off. Outside the aircraft, though, you could actually see thunderstoms. As a Cabin Crew, I
was not scared. While passing through cabin, though, I felt some customers were really panicking.
Indeed, 10 passengers were panicking, because they thought that the thunderstoms could actually
electrify the aircraft. I surely remained calm. I gave them water. I talked to them. One of them was
having a panic attack. Therefore, I sat next to him, I explained there was nothing to worry about. I
tend to not overestimate this kind of situations, for they can turn your positive environment into a
negative one.

75. We need our Flight Attendants to be able to lift heavy objects quickly and efficiently.
Would you be able to perform this task?
76. Describe a time when you made an error. How did you handle these consequences?

CHP for CTC

77. Have you ever been in a crisis situation? How did you respond?
78. Do you consider yourself a leader? Why or why not?

Organized, adaptable, and customer focused. Confident. Approachable. Proactive. Positive,

confident, flexible, friendly and very keen to help others. Empathetic. Keeping calm in stressful
situations and maintaining composure.

79. Describe your management style

My work style can be described as organized, adaptable, and customer focused. It's important to be
well organized and prepared to ensure all the necessary tasks and responsibilities are completed
before the flight. This includes adhering to safety protocols and following established procedures.
While working in the aviation industry, adaptability is important because flights can change or be
cancelled at any time. That's why its so important to be flexible at any time.

I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is
crucially important to stay one step ahead of the game and ensure the objectives are attained on time
and according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time
management skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or flight
delays, and I would do anything in my power to cover the situation on behalf of the company.

80. Describe what a "lot of work" looks like to you In United Airlines
81. How much are you willing to sacrifice to be successful at work In United Airlines?

Anything comes with sacrifice. You need to be committed in order to get something in life, when
you are fully committed to success then nothing will be able to sidetrack you, if you are committed
to success than no matter how harsh or bad days you go through, you'll be able to handle it
smoothly because you know where exactly you want to go

82. What is your greatest fear?

My greatest fear is the effects of the climate change. Look, I am still young, just 24, and have all my
life to live. Seeing the impact we have on the planet and the consequence of our actions, though, we
should start acting. I always take public transports.

I save electricity at home.

When I consider a travel, I always taking the distance into account. I. take the train to reduce large
amount of fossil fuels.

Moreover, I shop second-hand clothes and I used the recycle things that I buy.

Extreme droughts, floods, hunger, big storms and tornadoes and other extreme weather
phenomenon are ever more prevalent. Will the world exist as we know it, in a hundred years from
now? This is my greatest fear, but I try to gain something from it. It motivates me to do what I can–
within my limited scope of influence, to help prevent the catastrophic scenarios from happening…

83. What qualities do you look for in a boss?

Confident. Approachable. Proactive. Positive, confident, flexible, friendly and very keen to help
others. Empathetic. Calm in stressful situations, maintaining composure.

84. Why are you leaving your current job?

I have a permanent contract with Ryanair, which I have been working for a year and two mothns. It
allowed me to develop my skills.
I, though, believe that this fantastic opportunity is the clear next step in my career. I am excited
about the role, about what I would be able to offer in the role, and about the direction the company
is headed. The move is clearly in line with my long-term career goals. I have been in my current
role for year and two months now. I have had a great experience and have especially enjoyed the
responsibility I’ve been given over the last year in particular. I’m looking for a new role now as I
feel that United Airlines has offered me all it can in terms of career progression. This role is
particularly exciting to me as it will allow me to develop the managerial skills I have been
developing over the last year and really reach my potential. This is something I wish to pursue in
my career and as your company has such a focus on integrity, this role was an opportunity I could
not pass up.

Responsibility

- 340 destinations worldwide.

- 900 aircraft
- a head-on approach, being the first US carrier to mandate a vaccine for the virus for all its
employees
- United commitment to going 100% Green by 2050 without relying on carbon offsets

Questions to the interviewer

1. What do you find most challenging about working for this organisation?
2. What have past employees done to succeed in this position?
3. How do you help your staff grow professionally?
4. How do you respond to staff conflicts?
5. Will I have the opportunity to meet my potential manager or colleagues during the interview
process?
6. How do you evaluate success in this role?
7. How is your organisation addressing challenges in this field?
8. What would you expect me to have achieved after 6 or 12 months in this role?
9. Is this a new position? If not, why did the previous person leave?
10. Is there anything else I can do or provide to help you make your decision?
11. Do you have any hesitations about my qualifications or experience?
12. What’s different about working here than anywhere else you’ve worked?

Introduce yourself including your height and your previous work experience in less than a minute

Hi everyone, I am Edoardo Cornacchione. 5.74 feet. I am 24 years old, and I come from Italy.
After graduating in politics, philosophy and economics in Rome, I was employed as cabin crew by Ryanair,
where I further improved my time management skills by breaking days into single blocks.
Based on the work description for this post, I have completed the flight attendant training in October 2022,
graduating with top marks in my class.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter thanks to my experience as a referee in Associazione Italiana Arbitri in
Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before intending to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would
do anything in my power to assist the company towards the common goal.
As a fresh and passionate candidate, I would like to thank you for giving me this opportunity and I am
looking forward to discussing how my customer service experience would be beneficial to your cosmpany.

What have you gained in your background experience which is great opportunity to adapt to different
working environment?

Ita Airways

1. Tell us an experience at work that you are most proud of

A Berlino, per ragioni aereoportuali, l’aeroporto chiude a mezzanotte. Per questo motivo, ci potrebbe essere
il rischio di atterrare ad Hannover invece che a Berlino, se l’aereo è in ritardo.
Eravamo appena atterrati in orario a Las Palmas, quando il capitano ci informa che avremmo avuto lo slot 20
minuti dopo. Dovevamo sbarcare i passeggeri, completare i checks and pulire l’aereomobile e se avessimo
perso lo slot, saremmo potuti atterrare ad Hannover, causando un grande inconveniente per i passeggeri che
avevano pagato il biglietto per Berlino, peggiorando anche il customer service. Inoltre, i passeggeri tendono
a diventare molto aggressive, poiché avrebbero dovuto pagarsi il taxi per tornare a Berlino. I miei colleghi.
Erano esausti e parecchio demoralizzati. Imbarcare 188 passeggeri in meno di 20 minuti era davvero
difficile. Ho deciso comunque di prendermi sulle spalle la crew. Ero in mezzo la cabina. Ho detto sia al no.1
che no.2 di fare più annunci possibili in qualsiasi lingua. Andavo avanti e indietro nella cabina per aiutare i
passeggeri e anche per rispondere alle loro domande, dato che si vociferava che si potesse atterrare ad
Hannover. Ho aiutato in qualsiasi modo, anche persone più anziane che magari avrebbero potuto bloccare il
passaggio e siamo riusciti per pochissimo a chiudere le porte e atterrare a Berlino. Ero molto contento di
questo successo per me e per i passeggeri, ma non sarebbe stato possibile se i miei colleghi non fossero stati
cosi attivi ad aiutare con annunci e in mezzo alla cabina.

2. Can you tell me about yourself

Buongiorno. Mi chiamo Edoardo. Ho 24 e vengo da un paesino vicino Roma.

In risposta ai vostri recenti annunci per le posizioni di assistenti di volo, vi vorrei ringraziare per darmi
l’opportunità di essere intervistato per il ruolo.
Sono davvero interessato a continuare questo tipo di carriera con una compagnia aerea cosi prestigiosa.
Ho svolto il training per assistenti di volo nell’ottobre del 2022 con ottimi voti nel mio corso.
Con oltre 1000 ore, mi sento adatto in questo ruolo grazie alla mia dedizione

Hi everyone, I am Edoardo, I am 24 years old, and I come from Italy.

In response to your latest announcements of cabin crew position at United Airlines, I would like to thank you
for giving me the opportunity to be interviewed for the post.
I am highly interested in pursuing this career with your prestigious airline.
Based on the work description for this post, I have completed the flight attendant training in October 2022,
graduating with top marks in my class.
In my program, I received skilled training in safety procedures, emergency protocols, using equipment,
safety drills I require in non-safety circumstances.
With 1,000 hours of in-flight customer service experience engaging with clientele, I feel well-suited to the
position due to strong commitment to customer service and excellent problem-solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter thanks to my experience as a referee in Associazione Italiana Arbitri in
Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is
crucially important to stay one step ahead of the game and ensure the objectives are attained on time and
according to directives.
After graduating in politics, philosophy and economics, I was employed as cabin crew by Ryanair, where I
further improved my time management skills by breaking days into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before intending to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would
do anything in my power to assist the company towards the common goal.
As a fresh and passionate candidate, I would like to thank you for giving me this opportunity and I am
looking forward to discussing how my customer service experience would be beneficial to your cosmpany.

3. Why do you want to work for United Airlines?

In response to your latest announcements of cabin crew position at United Airlines, I would like to thank you
for giving me the opportunity to be interviewed for the post.
(If 1st question)
I recently flew on this airline during a trip from Rome to New York. We took our allocated seat. I pressed
the call bell, because water was falling down the service unit. It had to do with the air conditioning.
Since I'm interested in a career as a flight attendant, I paid careful attention to the activities and actions of
the crew. What impressed me the most was their attention to detail, their courtesy to passengers, and the
emphasis they placed on the safety of both crew and passengers. On the flight back, we had forecast
turbulence and at the back, passengers started feeling sick.
No matter what occurred during the flight, the crew remained calm and effectively addressed the issue with
sick bags, tender loving care, for passenger were really scared of turbulence.

4. What is your greatest strength?

I am confident, I am reliable.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri in Tivoli,
Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is
crucially important to stay one step ahead of the game and ensure the objectives are attained on time and
according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time management
skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to cover the situation on behalf of the company.
Moreover, I am positive, and I am able to turn negative into positive situations in order to boost team’s
morale.

5. What is your greatest weakness?

I believe I might be overly critical of myself. I toil, study and prepare myself for unusual circumstances,
making certain I am ready to take the right action when I need to.
It is a clear sign of my background as a referee as well as cabin crew.
When operating flights, we had certain procedures regarding fainting, difficulty in breathing,
incapacitation, CPR. Thus, you need to make sure that you are ready, because for example your colleagues
might freeze.

6. Where do you see yourself in five years?

In five years, I see myself as an integral part of the company who has helped contribute to the growth and
success of the organization. Moreover, I see myself as a part of an airline that commits to going 100% green
by 2050 without relying on carbon offsets. I further continue developing my skills and knowledge in order to
be able to take on more responsibility within the company and I’m looking forward to taking on more
leadership roles and mentoring other members of the team by utilizing the leadership and mentorship I
acquired.

7. What can you tell us about United Airlines?

I would like to start with bullet points. 340 destinations worldwide. 900 aircraft. a head-on
approach, being the first US carrier to mandate a vaccine for the virus for all its employees. United
commitment to going 100% Green by 2050 without relying on carbon offsets
As the chief executive officer, Scott Kirby, holds, we are in this together towards a common goal, that is
doing the right thing conducting business ethically, honestly, and legally, each and every day.
It is a well-renowned company within the aviation industry and I would be proud to be identified by such a
illustrious airline.
I am attracted to the airline’s commitment to excellence and its focus on integrity and teamwork, both of
which are the key to success.

1. What are United Airlines core 4 values?

Safety, caring, dependable and efficient. As the chief executive officer, Scott Kirby, holds, we are in this
together towards a common goal, that is doing the right thing conducting business ethically, honestly, and
legally, each and every day.
I would be proud to be identified by such a illustrious airline, for I am attracted to the airline’s commitment
to excellence and its focus on integrity and teamwork, both of which are the key to success.

Integrity fosters individual and corporate success.

2. Why should we hire you as a flight attendant?

I am confident. Reliable. Positive.

I have completed the flight attendant training in October 2022, graduating with top marks in my class.
Precisely speaking, in my program, I received skilled training in safety procedures, emergency protocols,
using equipments, safety drills I require in non-safety circumstances.
With over 1,000 hours of in-flight customer service experience engaging with clientele, I feel well-suited to
the position due to strong commitment to customer service and excellent problem-solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri in Tivoli,
Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is crucially
important to stay one step ahead of the game and ensure the objectives are attained on time and according
to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time management
skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to cover the situation on behalf of the company.

3. Do you mind working irregular hours and on holidays?

I did submit my job application for the post, as United Airlines with 340 destinations worldwide, 900
aircraft, a head-on approach, being the first US carrier to mandate a vaccine for the virus for all its
employees, with commitment to going 100% Green by 2050 without relying on carbon offsets
is a well-renowned company within the aviation industry and I would be proud to be identified by such an
illustrious airline. Furthermore, I am currently working in the aviation setting, for I am truly passionate about
it and I believe that working for United Airlines would allow me to gain valuable experience and
knowledge in this field of expertise.
I am attracted to the airline’s commitment to excellence and its focus on providing a high level of customer
service, both of which are the key to success.

Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to cover the situation on behalf of the company.

O ritardi e farei qualsiasi cosa per coprire un collega nel momento del bisogno per il bene della compagnia.
Disciplina, adattarsi e la cura di sé stessi sono la chiave per reggere lunghe ore e piani irregolari. Perciò,
tendo a prioritizzare numerosi aspetti, per mantenere uno stile di vita salutare sia durante le ore lavorative
che nel tempo libero, tra cui mangiare piatti ben bilanciati, essere sempre idratato e facendo esercizio fisico
per mantenere il mio livello di energia elevato.

Inoltre, faccio si che io abbia abbastanza ore di riposo quanto possibile creando un ambiente ottimale e
mantenendo una routine consistente. Aiuta ad adattarsi alle varie time zone e rende preparati ad avere un
servizio eccellente per i passeggeri. Ultimamente, abbracciando queste abitudini mi ha permesso di essere
sempre vigile e adempiere ai miei servizi alla perfezione nonostante l’impegno di cui abbiamo bisogno
durante la giornata lavorativa.

Raccontaci un episodio di cui sei decisamente fiero

A Berlino, per ragioni aereoportuali, l’aeroporto chiude a mezzanotte. Per questo motivo, ci potrebbe essere
il rischio di atterrare ad Hannover invece che a Berlino, se l’aereo è in ritardo.
Eravamo appena atterrati in orario a Las Palmas, quando il capitano ci informa che avremmo avuto lo slot 20
minuti dopo. Dovevamo sbarcare i passeggeri, completare i checks and pulire l’aereomobile e se avessimo
perso lo slot, saremmo potuti atterrare ad Hannover, causando un grande inconveniente per i passeggeri che
avevano pagato il biglietto per Berlino, peggiorando anche il customer service. Inoltre, i passeggeri tendono
a diventare molto aggressive, poiché avrebbero dovuto pagarsi il taxi per tornare a Berlino. I miei colleghi.
Erano esausti e parecchio demoralizzati. Imbarcare 188 passeggeri in meno di 20 minuti era davvero
difficile. Ho deciso comunque di prendermi sulle spalle la crew. Ero in mezzo la cabina. Ho detto sia al no.1
che no.2 di fare più annunci possibili in qualsiasi lingua. Andavo avanti e indietro nella cabina per aiutare i
passeggeri e anche per rispondere alle loro domande, dato che si vociferava che si potesse atterrare ad
Hannover. Ho aiutato in qualsiasi modo, anche persone più anziane che magari avrebbero potuto bloccare il
passaggio e siamo riusciti per pochissimo a chiudere le porte e atterrare a Berlino. Ero molto contento di
questo successo per me e per i passeggeri, ma non sarebbe stato possibile se i miei colleghi non fossero stati
cosi attivi ad aiutare con annunci e in mezzo alla cabina.

Descriviti in un minuto

Ciao a tutti, sono Edoardo, ho 24 anni e vengo dall'Italia.

In risposta alle vostre ultime comunicazioni sulla posizione di membro dell'equipaggio di cabina presso
United Airlines, desidero ringraziarvi per l'opportunità di essere intervistato per il ruolo.
Sono molto interessato a intraprendere questa carriera con la vostra prestigiosa compagnia aerea.
In base alla descrizione del lavoro per questa posizione, ho completato il corso di formazione per assistenti di
volo nell'ottobre 2022, laureandomi con i massimi voti nella mia classe.
Nel mio programma di formazione ho ricevuto un'adeguata preparazione nelle procedure di sicurezza, nei
protocolli di emergenza, nell'uso dell'attrezzatura e nelle esercitazioni di sicurezza necessarie anche in
situazioni non legate alla sicurezza.
Con 1000 ore di esperienza nel servizio clienti a bordo, mi sento particolarmente adatto per questa posizione
grazie all'altissimo impegno nel servizio clienti e alle ottime abilità nel risolvere i problemi.
Come membro di un team, sono sicuro delle mie capacità di integrarmi efficacemente nel vostro equipaggio,
garantendo il comfort, la sicurezza e soprattutto la sicurezza di tutti i passeggeri, utilizzando un approccio
centrato sul cliente.
Tuttavia, sono anche una persona intraprendente grazie alla mia esperienza come arbitro presso
l'Associazione Italiana Arbitri a Tivoli, Italia. Sono in grado di prendere iniziative, fissare obiettivi e
intraprendere le azioni necessarie per raggiungerli. In un ambiente aeronautico, è fondamentale mantenere un
passo avanti e assicurarsi che gli obiettivi siano raggiunti in tempo e secondo le direttive.
Dopo aver conseguito una laurea in politica, filosofia ed economia, sono stato impiegato come membro
dell'equipaggio di cabina presso Ryanair, dove ho ulteriormente migliorato le mie abilità di gestione del
tempo suddividendo la giornata in blocchi singoli.
Parlando in modo preciso, sono puntuale e mi prendo il tempo necessario per portare a termine i compiti nel
modo corretto.
Organizzo il mio lavoro la sera prima al fine di non sprecare tempo.
Inoltre, delego le mansioni ai miei collaboratori in modo efficiente per stabilire obiettivi collettivi.
Attraverso la mia esperienza presso Ryanair, sono diventato molto flessibile sia per quanto riguarda la
località che l'orario di lavoro. Il piano di volo potrebbe subire dei cambiamenti imprevisti a causa di malattie
dei membri dell'equipaggio o ritardi dei voli, e farei tutto il possibile per assistere l'azienda nell'adempimento
dell'obiettivo comune.
In quanto candidato fresco e appassionato, desidero ringraziarvi per questa opportunità e non vedo l'ora di
discutere come la mia esperienza nel servizio clienti possa essere vantaggiosa per la vostra azienda.

Perché vuoi lavorare per Ita Airways?

In risposta alle vostre ultime comunicazioni sulla posizione di membro dell'equipaggio di cabina presso Ita
Airways, desidero ringraziarvi per l'opportunità di essere intervistato per il ruolo.
(Se si tratta della prima domanda)
Ho volato di recente con questa compagnia aerea durante un viaggio da Roma a New York. Abbiamo preso il
nostro posto assegnato. Ho premuto il pulsante di chiamata perché c'era acqua che cadeva dalla unità di
servizio. Era legato all'aria condizionata.
Essendo interessato a una carriera come assistente di volo, ho prestato attenzione alle attività e alle azioni del
personale di bordo. Quello che mi ha colpito di più è stata la loro attenzione ai dettagli, la cortesia verso i
passeggeri e l'importanza che danno alla sicurezza sia dell'equipaggio che dei passeggeri. Durante il volo di
ritorno, avevamo previsto delle turbolenze e i passeggeri in fondo hanno iniziato a sentirsi male.
Indipendentemente da ciò che è accaduto durante il volo, l'equipaggio è rimasto calmo e ha affrontato
l'incidente in modo efficace fornendo sacchetti per i malati e un trattamento amorevole, poiché i passeggeri
erano spaventati dalle turbolenze.

Qual è il tuo punto di forza?

Sono sicuro di me stesso e affidabile.

Come membro di un team, sono fiducioso nelle mie capacità di integrarmi efficacemente nel vostro
equipaggio, garantendo il comfort, la sicurezza e soprattutto la sicurezza di tutti i passeggeri, utilizzando un
approccio centrato sul cliente.
Tuttavia, sono anche una persona intraprendente grazie alla mia esperienza come arbitro presso
l'Associazione Italiana Arbitri a Tivoli, Italia. Sono in grado di prendere iniziative, fissare obiettivi e
intraprendere le azioni necessarie per raggiungerli. In un ambiente aeronautico, è fondamentale mantenere un
passo avanti e assicurarsi che gli obiettivi siano raggiunti in tempo e secondo le direttive.
Lo scorso ottobre sono stato impiegato come membro dell'equipaggio di cabina presso Ryanair, dove ho
ulteriormente migliorato le mie abilità di gestione del tempo suddividendo la giornata in blocchi singoli.
Parlando in modo preciso, sono puntuale e mi prendo il tempo necessario per portare a termine i compiti nel
modo corretto.
Organizzo il mio lavoro la sera prima al fine di non sprecare tempo.
Inoltre, delego le mansioni ai miei collaboratori in modo efficiente per stabilire obiettivi collettivi.
Attraverso la mia esperienza presso Ryanair, sono diventato molto flessibile sia per quanto riguarda la
località che l'orario di lavoro. Il piano di volo potrebbe subire dei cambiamenti imprevisti a causa di malattie
dei membri dell'equipaggio o ritardi dei voli, e farei tutto il possibile per affrontare la situazione a nome
dell'azienda.
Inoltre, sono positivo e sono capace di trasformare situazioni negative in positive al fine di aumentare il
morale del team.

Qual è il tuo punto debole?

Credo di essere eccessivamente critico con me stesso. Mi impegno, studio e mi preparo per situazioni
insolite, assicurandomi di essere pronto a prendere la giusta decisione quando necessario.
Questo è un chiaro segno della mia esperienza come arbitro e membro dell'equipaggio di cabina.
Durante i voli, abbiamo determinate procedure per affrontare svenimenti, difficoltà respiratorie, incapacità e
CPR. Perciò devi essere pronto, perché ad esempio i tuoi colleghi potrebbero bloccarsi.

Dove ti vedi tra cinque anni?

Tra cinque anni mi vedo come una parte integrante dell'azienda che ha contribuito alla crescita e al successo
dell'organizzazione. Inoltre, mi vedo come parte di una compagnia aerea che si impegna a diventare verde al
100% entro il 2050 senza fare affidamento sulle compensazioni di carbonio. Continuerò a sviluppare le mie
competenze e conoscenze al fine di poter assumere maggiori responsabilità all'interno dell'azienda e non
vedo l'ora di ricoprire ruoli di leadership e di svolgere attività di mentoring per gli altri membri del team,
utilizzando le competenze di leadership e mentoring acquisite.

Cosa puoi dirci su Ita Airways?

Posso dirvi che United Airlines offre 340 destinazioni in tutto il mondo e dispone di una flotta di 900
aeromobili. La compagnia aerea adotta un approccio diretto ed è sempre all'avanguardia, essendo la prima
compagnia aerea ad introdurre molte innovazioni nel settore dell'aviazione.

Perché dovremmo assumerti come assistente di volo?

Sono sicuro di me. Affidabile. Positivo.

Ho completato il corso di formazione per assistenti di volo nell'ottobre 2022, laureandomi con il massimo dei
voti nella mia classe.
Nel mio programma di formazione ho ricevuto una preparazione professionale sulle procedure di sicurezza, i
protocolli di emergenza, l'utilizzo delle attrezzature e gli esercizi di sicurezza necessari in situazioni non di
sicurezza.
Con oltre 1.000 ore di esperienza nel servizio clienti durante i voli, mi sento particolarmente adatto per
questa posizione grazie al mio forte impegno nel servizio clienti e alle eccellenti capacità di risoluzione dei
problemi.
Come membro di un team, sono sicuro delle mie capacità di integrarmi efficacemente nel vostro equipaggio,
garantendo il comfort, la sicurezza e soprattutto la sicurezza dei passeggeri con un approccio centrato sul
cliente.
Sono anche autonomo grazie alla mia esperienza come arbitro nell'Associazione Italiana Arbitri a Tivoli,
Italia. Sono in grado di assumere il controllo, fissare degli obiettivi e intraprendere azioni per raggiungerli. In
un ambiente aeronautico, è estremamente importante essere un passo avanti e assicurarsi che gli obiettivi
vengano raggiunti tempestivamente e secondo le direttive.
Lo scorso ottobre, sono stato impiegato come membro dell'equipaggio di cabina da Ryanair, dove ho
ulteriormente migliorato le mie capacità di gestione del tempo suddividendo la giornata in blocchi separati.
In modo preciso, sono puntuale e mi prendo il tempo necessario per svolgere correttamente i compiti.
La sera prima organizzo il mio lavoro per non sprecare tempo.
Inoltre, delego i compiti in modo efficiente ai miei colleghi per raggiungere obiettivi comuni.
Attraverso la mia esperienza in Ryanair, sono diventato molto flessibile per quanto riguarda la posizione, ma
soprattutto per quanto riguarda l'orario di lavoro. L'orario programmato potrebbe subire cambiamenti
imprevisti a causa di malattie dell'equipaggio di volo o ritardi dei voli, e farei tutto il possibile per gestire la
situazione per conto dell'azienda.

Ti dispiacerebbe lavorare in orari irregolari e durante le festività?

Ho presentato la mia candidatura per il posto, poiché United Airlines è una compagnia aerea ben nota nel
settore dell'aviazione, con 340 destinazioni in tutto il mondo, 900 aeromobili e un approccio coraggioso,
essendo la prima compagnia aerea statunitense a rendere obbligatoria la vaccinazione per i propri dipendenti,
con l'impegno a diventare completamente ecologica entro il 2050 senza fare affidamento sulle
compensazioni di carbonio.
Sarei fiero di essere identificato da una compagnia aerea così prestigiosa. Inoltre, attualmente lavoro
nell'ambito dell'aviazione perché sono veramente appassionato e credo che lavorare per United Airlines mi
permetterebbe di acquisire preziosa esperienza e conoscenza in questo campo.
Mi attrae l'impegno della compagnia aerea per l'eccellenza e il suo focus nel fornire un elevato livello di
servizio clienti, entrambi essenziali per il successo.

Attraverso la mia esperienza in Ryanair, sono diventato molto flessibile per quanto riguarda la posizione, ma
soprattutto per quanto riguarda l'orario di lavoro. L'orario programmato potrebbe subire cambiamenti
imprevisti a causa di malattie

Come affronteresti un cliente arrabbiato?

Un cliente arrabbiato è frustrato, infastidito o incapace di intraprendere una conversazione produttiva.
Innanzitutto, gli permetterei di parlare ed esprimere i loro sentimenti. Ascolterei e sarei empatico per
mostrare di capire i suoi sentimenti. Di recente, Ryanair ha cambiato le operazioni, modificando i nostri aerei
da 8200 con 197 posti a 800 con 189 posti. Ciò ha causato ritardi. Ho suggerito loro di prendere i posti liberi
lungo il corridoio, altrimenti sarebbero rimasti bloccati nella zona posteriore, organizzando i posti con me.
Informare. Avvisare. Agire.

Come si può garantire la sicurezza dei passeggeri durante un volo?

Monitorare la cabina costantemente, controllare i bagni ogni 20 minuti, rimanere vigili e concentrati sul
campanello di chiamata. L'alcol può spesso essere la causa di comportamenti problematici dei passeggeri. La
perturbazione nella cabina ha conseguenze reali per il volo. È essenziale osservare i volti dei passeggeri,
anche se potrebbero non parlare inglese e sentirsi in imbarazzo nel comunicare.

Come risolvi dispute o confronti con i colleghi?

Dopo il cambio di aereo da 737-8200 a 737-800 con posti ridotti, c'è stata una cattiva assegnazione dei posti.
Ho cercato di spiegare la situazione in modo empatico durante l'imbarco, risolvendo le preoccupazioni dei
passeggeri. Anche se avevo informato che tutti avevano pagato per l'assegnazione dei posti, uno dei colleghi
ha preso una decisione affrettata, causando ulteriori ritardi. Dopo aver svolto i compiti, ho discusso con lui
per evitare situazioni simili in futuro.

Come mantieni la calma e l'attenzione sotto pressione?

Come assistente di volo, sono abituato a mantenere la calma rimanendo fermo. In caso di emergenza, premo
immediatamente il campanello di chiamata per cercare assistenza. In situazioni stressanti, faccio del mio
meglio per diffondere la tensione, e al termine, riporto l'evento alle autorità competenti.
Come gestisci diverse priorità o attività contemporaneamente?
Durante la mia esperienza con Ryanair, gestivo sempre molteplici compiti garantendo la sicurezza dei
passeggeri. In un caso, quando un collega non si è presentato, ho delegato compiti e mi sono assicurato che
tutto fosse pronto prima dell'imbarco.
Puoi descrivere un'occasione in cui hai dovuto prendere una decisione rapida?
Recentemente, durante un volo a Riga, una passeggera aveva difficoltà a respirare. Ho preso decisioni rapide,
chiedendo assistenza ai colleghi e gestendo la situazione con successo, assicurando la sicurezza della
passeggera.

Descrivi un momento in cui hai lavorato efficacemente in un team.

Collaboro bene con gli altri, con comunicazione chiara e aperta. Ho eccellenti capacità relazionali e mi
adatto facilmente al lavoro di squadra, cercando di rendere l'ambiente inclusivo e di supporto.

With over 1,000 hours of in-flight customer service experience engaging with clientele, I feel
well-suited to the position due to strong commitment to customer service and excellent problem-
solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered
ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri
in Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation
setting, it is crucially important to stay one step ahead of the game and ensure the objectives are
attained on time and according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time
management skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or flight
delays, and I would do anything in my power to cover the situation on behalf of the company.
I recently flew on this airline during a trip from Rome to New York. We took our allocated seat. I
pressed the call bell, because water was falling down the service unit. It had to do with the air
conditioning.
Since I'm interested in a career as a flight attendant, I paid careful attention to the activities and
actions of the crew. What impressed me the most was their attention to detail, their courtesy to
passengers, and the emphasis they placed on the safety of both crew and passengers. On the flight
back, we had forecast turbulence and at the back, passengers started feeling sick.
No matter what occurred during the flight, the crew remained calm and effectively addressed the
issue with sick bags, tender loving care, for passenger were really scared of turbulence.
Buonasera. Era un quattro settori dublino Edimburgo ed eravamo in un ritardo mostruoso, perché
l’aereo della mattina aveva fatto ritardo. Siamo arrivati al gate e la no.4 si avvicina e mi informa che
le mancano sia cintura che ali e che se l’avesse visto il numero 1 l’avrebbe reportata. Il problema
non era soltanto il report, era che fosse ancora in probation. La conoscevo, perché ciò nonostante,
avevamo operato parecchi voli insieme, però era da poco in compagnia. Ho chiesto
immediatamente al capitano da dove venisse l’aereo per orientarmi su chi ci potesse essere, avendo
delle amiche nella parte opposta del roaster che vada 8 a 16, mentre invece noi eravamo entrambi 3.
Era un manchester stansted e la mia amica il giorno si lamentava del fatto che le avessero mandato
la notifica la sera precedente. Fortunatamente le ho detto di lasciarsi il giacchetto di aspettare che
salissi io per primo per accettarmi che fosse lei e chiederle privatamente dietro se potesse prestarmi
la cintura. Sono stato molto fortunato. La no.4 è davvero brava, voliamo spesso insieme e mi
dispiace ancor di più se avesse presso il report-