DHA Mobile Applications

Dubai Health Authority

DHA Mobile Apps Monthly Report

June 2023

Confidential
Version control and Change History

Version Date Revised By Reason for change

1.0 03/03/2020 Ritula Gupta Document Created

Document Distribution

Name Project Role / Title

Maitha Mohammad Abdulla AlJarn AlMheiri Acting Head of Section

Fatma Rashed Saleh Ali Al Mehrzi Head of Unit - Development

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 Table of Contents

1. PREFACE...................................................................................................................................................................... 4
1.1.INTRODUCTION................................................................................................................................................................. 4
1.1.DOCUMENT PURPOSE.........................................................................................................................................................4
1.1.AUDIENCE........................................................................................................................................................................ 4
1. MOBILE APPLICATION LANDSCAPE............................................................................................................................... 5
1.2.DHA MOBILE APPLICATION CURRENT STATE..........................................................................................................................5
1.2.1.DHA MOBILE APP AND USERS LANDSCAPE..................................................................................................................5
1.1.1.DHA APP TRANSACTIONS.........................................................................................................................................5
1.1.1.DHA ACTIVE USER STATUS.......................................................................................................................................8
1. SMART MAZAD MOBILE APPLICATION CURRENT STATE...............................................................................................................8
1.1. SMART MAZAD MOBILE APP AND USERS LANDSCAPE..................................................................................................................8
2.2.2 SMART MAZAD APP TRANSACTIONS..........................................................................................................................................9
3. MOBILE APP MONTHLY STATE..................................................................................................................................................... 9
3.1 MOBILE APP SERVICE REQUEST DETAILS.....................................................................................................................................10
4. MOBILE APP INCIDENTS / OUTAGE DETAILS..................................................................................................................................10
1. MOBILE APP DEVELOPMENT DETAILS......................................................................................................................... 12
1. RISKS/ISSUES............................................................................................................................................................. 16

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1. PREFACE
This section identifies the audience that should use this document, the purpose and content of the document
is for monthly Mobile application development and support report.

1.1.Introduction
This document is created as a monthly Mobile applications development and support report. This document
is broadly divided into below section

❖ Mobile Apps Landscape

➢ Mobile Application Current State

▪ Mobile Applications and Downloads Landscape

▪ Environment Downtime

▪ Issues/Risks

➢ Mobile App Monthly State

▪ Mobile app Service request details

▪ Mobile App Incidents and Outage details

❖ Mobile App Development Details

1.2.Document Purpose
This document is created for monthly review of Mobile App Support and analyze the Mobile App
Development status.

1.3. Audience
The primary audience of this document is the DHA IT team and Proxy’s Mobile App technical team.

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2. MOBILE APPLICATION LANDSCAPE
2.1.DHA Mobile Application Current State

2.1.1.DHA Mobile App and users Landscape

· New devices ( Android and IOS):

· Mobile First server requests

2.1.2.DHA App Transactions

Request count Request count Request June

April 2023 May 2023 2023

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 25,078 28,612 23,700
Create new user

19,940 24,991 19,560

Link HC

12,530 14,617 10663

Add Dependents

474,587 578,594 459,174

View Appointments

19,919 17,640
Book Appointment 23,880

733 1,008 742

Reschedule
Appointment

3,802 4,988 3,767

Cancel
Appointment

View Lab Results 636,266 873,825 727,128

details
110,954 160,193 130,855

View Lab Results

from proxy user

Register users as 490 569 525

Blood Donor

27226 22,207
Telemedicine Calls 21,256
( get Room key)

604,811 716,218 600,344

View News

53,064 58,559 50,814

View Sheryan
Dashboard

3 0 0
Apply CPD Points

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 43 60 81
Dubai Police SOS

6,203 6,473 5,877

View Professionals
Medical Registry

3,035 3,363 3,728

View Facility in
Medical Registry

12,855 16,220 13,525

View DHA Media

56 74 64
Wassel Sotak

23,890 25,104 23,332

Check Medical
Fitness Status

56,84 6 47,266 38,981

Get Vaccination
Card

57,764 54,611 49,360

Get Provider
schedule ( Get
Slots)

Get Covid 449 475 289

clearance
Certificate
318 430 242
Renew health card (
Success
Transactions)

6196 8982 7060

DFEC E-Payment
( Success
Transactions)

3794 5395 3749

Sick leave
certificate ( Success
transactions)

19,854 16,955
Get Medical 20,507
exemption
certificate

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 12,941
10,282 16,831
Get Letter details

2.1.3.DHA Active User Status

April 2023 May 2023 June 2023

Logged in users 78,107 65,715 72,741

2.1.4.

1. Smart Mazad Mobile Application Current State

1.1. Smart Mazad Mobile App and users Landscape

April 2023 May 2023 June 2023

No of Active Users 0 4 6

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 2.2.2 Smart Mazad App Transactions

Total amount of
Number of payment payments
FEB 2023 2 827.5
March 2023 4 1917.5
April 2023 0 0
May 2023 0 0
June 2023 0 0

3. MOBILE APP MONTHLY STATE

3.1 Mobile App Service Request Details

S. No. Resource

1 Clean the cache of smart 21/06/2023 Seifeddine Ben

inspection app runtime 399740 18:04 26/06/2023 13:44 Ahmed

2 01/06/2023 Seifeddine Ben

DHA Mobile APP statistics 394631 15:32 06/06/2023 14:00 Ahmed

3 send daily Dammi push Seifeddine Ben

notifications to the DHA Ahmed
App users from 12 to 16 10/06/2023
June. 396764 1:50 20/06/2023 13:05

4 Change Dammi image Seifeddine Ben

ordres in PRD environment 06/06/2023 Ahmed
395683 14:09 20/06/2023 13:04

5 Requets to share us latest 400203 23/06/2023 26/06/2023 13:44 Seifeddine Ben

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 logs for MF server Ahmed
con : 219 7795 11:30

6 update DAMMI images in Seifeddine Ben

PRD environment for DHA 01/06/2023 Ahmed
Mobile APP. 394612 15:12 06/06/2023 14:02

7 Modify the sequence of the Seifeddine Ben

photos in DHA app- Dammi 02/06/2023 Ahmed
Service. 394836 12:10 06/06/2023 13:50

4. MOBILE APP INCIDENTS / OUTAGE DETAILS

This section describes Mobile App outage details, reasons and solutions in DHA.

S. No. Incident Incident Open Date Closure Date Comments

Number

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5. MOBILE APP DEVELOPMENT DETAILS
This section describes Mobile application development/enhancement details and status in DHA. Please refer
below table for the same.

Mobile App Enhancement Details (October -2022)

S.
No Service Name/Bug No Start Date End Date Resource Comments
.

Seif Ongoing
· Maintain and manage the SIT ,
tasks
UAT and PRD IBM Mobile first
environments ( MFP 7 Farm ,
MFP8 Farm , IBM Analytics
Cluster, IBM Http servers, IIS
servers, Appcenter servers)
· Manage AppDynamics
controller and event servers on
UAT and PRD environment
· Deploy IBM Mobile first
artifacts and new application
version on SIT, UAT and PRD
environments.
1 · Check and troubleshoot MFP 01/06/23 30/06/23
logs and database issues for
users complains
· Monitor Mobile first
transactions using IBM MFP
analytics and Appdynamics
· Coordinate with release
manager, security team , DHA
database team and INFRA team
for UAT/ PRD releases and
environment changes
· Support mobile team in
resolving issues related to
Mobile first environment

Hani Done
DHA App : update JDBC drivers
01/06/23 30/06/23
for DHA APP MFP adapters

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 Hani Done

DHA App : Prepare and Deploy

5 01/06/23 30/06/23
MFP adapters on SIT and UAT
environments

Hani Done
· DHA app : support team in
6 resolving issues related to 01/06/23 30/06/23
Mobile first environment

Hussam/ Ongoing
Malek tasks
DHA App Reported Defect's
7 01/06/23 30/06/23
Fixes

Hussam/ Done
Malek
DHA App SATS Finding
8 01/06/23 30/06/23
Closing

Hussam/ Ongoing
Malek tasks
9 DHA App Support 01/06/23 30/06/23

Hussam/ Ongoing
Malek tasks
DHA App Release Manage-
10 01/06/23 30/06/23
ment

11

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 12

13

14

15

16

17

18

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 19

20

31

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6. RISKS/ISSUES

RISKS/ISSUES (July-2021)
S. Comments
Risk/Issues Start Date End Date Status
No.

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