Portfolio Activity Unit 1

Donte Lamb
University of the People
BUS 5115-01 Business Law, Ethics and Social Responsibility - AY2024-T3
Jacent Gayle
February 8, 2023
Title: Qualitative Factors in Management Decision-Making: Insights from Company
ABC

Introduction:

Drawing upon my experiences at Company ABC, this reflection explores three qualitative
factors crucial for management decision-making. Through personal insights, relevant
course readings, and discussions, I will discuss their significance and justify a scenario
where qualitative factors outweigh quantitative results.

Qualitative Factor 1: Employee Engagement

Employee engagement is a pivotal qualitative factor at Company ABC. A motivated and

engaged workforce positively influences productivity and innovation (Saks, 2006).
Personally witnessing the impact of engaged employees on project outcomes, I have
come to recognize it as a cornerstone of effective decision-making within the
organization.

Qualitative Factor 2: Stakeholder Relationships

The quality of relationships with stakeholders is another vital consideration. Trust and
collaboration with customers, suppliers, and partners contribute to long-term success
(Freeman, 1984). Reflecting on course readings emphasizing stakeholder theory, I
understand that positive stakeholder relationships not only enhance the company's
reputation but also create a supportive ecosystem for strategic decisions (Freeman &
McVea, 2001).

Qualitative Factor 3: Organizational Flexibility

Organizational flexibility, encompassing adaptability and agility, is paramount. The

ability to respond swiftly to market changes and emerging trends is a qualitative factor
highlighted in various course discussions (Eisenhardt & Martin, 2000). My experiences at
Company ABC have shown that in dynamic industries, rigid decision-making processes
can hinder progress. Thus, organizational flexibility plays a critical role.

Assessment of Importance:

1. Employee Engagement: Recognizing its direct impact on daily operations and

project outcomes, employee engagement takes precedence. It fosters a positive
work environment and empowers employees to contribute meaningfully.
2. Stakeholder Relationships: While equally crucial, stakeholder relationships often
align with employee engagement. Positive relationships with customers and
partners often stem from a motivated and engaged workforce.
3. Organizational Flexibility: Given the industry's dynamic nature, organizational
flexibility is undoubtedly important. However, it often relies on engaged
employees and positive stakeholder relationships, placing it in a supportive role.

Situation where Qualitative Factors Outweigh Quantitative Results:

Consider a scenario where Company ABC faces a choice between two suppliers—one
offering a lower cost but with a history of ethical concerns, and the other slightly more
expensive but with a stellar ethical record. Quantitative analysis might favor the cheaper
option, but prioritizing stakeholder relationships and ethical considerations is critical.
Opting for the ethically sound supplier aligns with the company's values, maintaining
trust with stakeholders, even if the immediate financial gain is lower.

Connection to Personal Experience and Course Content:

This reflection aligns with my personal experiences at Company ABC, emphasizing the
practical importance of qualitative factors. Furthermore, it resonates with course
readings on stakeholder theory, employee engagement, and organizational flexibility,
deepening my understanding of the strategic implications of these qualitative
considerations.

Conclusion:

In conclusion, this reflection highlights the nuanced interplay of qualitative factors in

management decision-making. By integrating personal experiences and course insights,
I have gained a richer understanding of their significance and the potential scenarios
where qualitative factors rightfully take precedence.