eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.

2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
- Please confirm that the Corporate LMS
Solution will be hosted Bank's cloud at SBI 1. LMS Solution will be hosted in Banks'
data center, and not hosted by vendor in the cloud at SBI data center
The purpose of SBI behind this RFP is to cloud.
1.
seek a detailed technical and commercial 2. LMS solution will be accessible from Public
INVITAT
proposal for supply of cloud based e-Learning If the Corporate LMS solution is Bank's cloud, Internet & within SBI Network also
ION TO
1 6 application, Management and Maintenance will it be accessible from public internet or
BID
service of entire e-Learning solution desired in accessible only within SBI Network? 3. It is Banks ' private cloud (Banks' own
Point --
this document. The proposed Software infrastructure)
>v
Solution is to be hosted on Bank’s cloud. What's platform is the SBI Bank's cloud? Is it The bidder has to provide the recommended
private cloud or public cloud under Provide cloud infrastructure required to deploy the
such as Amazon / Azure? proposed solution.

27.
Warranty
and How many onsite personnel required for the Bidder needs to asses & provide the
iii. During the support period (warranty and
Annual maintenance of the solution during support required number of resources to manage and
2 24 AMC), the vendor shall ensure that services of
Maintena period? maintain the proposed solution efficiently to
professionally qualified personnel are
nce the satisfaction of the Bank.
available for providing comprehensive on-site
Contract:
maintenance of the Software Solution and its
components as per the Bank’s requirements.
All costs for such audit shall be borne by the All costs for such audit shall be borne by the Corrigendum for this will be published on
3 27 33
Bank / Vendor Bank / Vendor the Bank's website.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 1 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response
RFP RFP
S
Page Clause Existing Clause
No
No No
i. The Selected Bidder (Service Provider)
has to get itself annually audited by
internal/ external empaneled Auditors
appointed by the Bank/ inspecting official
from the Reserve Bank of India or any
regulatory authority, covering the risk
parameters finalized by the Bank/ such
auditors in the areas of products (IT
hardware/ software) and services etc.
provided to the Bank and the Service
Section Provider is required to submit such
33, certification by such Auditors to the Bank.
Right to The Service Provider and or his / their
4 27 outsourced agents / sub – contractors (if
Audit,
Pg. No. allowed by the Bank) shall facilitate the
27-28 same The Bank can make its expert
assessment on the efficiency and
effectiveness of the security, control, risk
management, governance system and
process created by the Service Provider.
The Service Provider shall, whenever
required by the Auditors, furnish all
relevant information, records/data to
them. All costs for such audit shall be
borne by the Bank / Vendor.
eLearning Solution RFP Response to Pre-Bid Query.xlsx
Query Our Response
i. The Selected Bidder (Service Provider)
has to get itself annually audited by
internal/ external empaneled Auditors
appointed by the Bank/ inspecting official
from the Reserve Bank of India or any
regulatory authority, covering the risk
parameters finalized by the Bank/ such
auditors in the areas of products (IT
hardware/ software) and services etc.
provided to the Bank and the Service
Provider is required to submit such
certification by such Auditors to the Bank.
The Service Provider and or his / their Corrigendum for this will be published on
outsourced agents / sub – contractors (if the Bank's website.
allowed by the Bank) shall facilitate the
same The Bank can make its expert
assessment on the efficiency and
effectiveness of the security, control, risk
management, governance system and
process created by the Service Provider.
The Service Provider shall, whenever
required by the Auditors, furnish all
relevant information, records/data to
them. All costs for such audit shall be
borne by the Bank.
2 / 23
 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
For any licensed software used by the finally
selected L1/ TC1 Vendor for performing
services or developing software for the Bank,
the Vendor shall have the right as well as the
Licensed software used by the Bidder for
right to license for the outsourced services or Please clarify this point. What software
5 31 41 (i) performing the services or developing the
third party software development. Any license licenses are being referred to here?
proposed solution (as per the RFP)
or IPR violation on the part of
Vendor/Subcontractor should not put the
Bank at risk. The Bank reserves the right to
audit the license usage of the Vendor.

Bidder submits that the Bank shall share the

Please refer to the RFP Clause 53 --> 2nd
6 40 53 Tax deduction at Source certificate of deposit of such Tax deducted at
sentence of Point 'a'
Source to the Service Provider

Delivery Delivery of License: within 45 days from the

Bank is requested to consider :
schedule date of Purchase Order
-Delivery of license : 8 weeks from the date of
/ System Configuration/ Customisation/ Go Live
PO Corrigendum for this will be published on
7 42 Timeline : within 60 days from the date of Purchase
-System configuration/ customisation/ Go the Bank's website.
for Order Issuance of Acceptance Certificate (As
Live : 12 weeks from the date of PO
Software per Annexure – I ): On satisfactory ‘Go Live’
Solution

Bank is requested to consider :

- No advance payment will be provided on
Terms of awarding the contract.
8 42
Payment - Quarterly payment will be made on
production of invoice
- Payment of license after delivery of license
Corrigendum for this will be published on
upon submission of commercial invoice and
the Bank's website.
- Quarterly payment on production of invoice

eLearning Solution RFP Response to Pre-Bid Query.xlsx 3 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Schedul 2 years of TCO amount as PBG for 3 years
Request for PBG to be 10% of the annual
e of period. (validity period from the date of Corrigendum for this will be published on
9 42 TCO as per SBI standard terms and
Events - purchase order for 36 months contract + 3 the Bank's website.
conditions
13. PBG months claim period).
We recomond following changes in the
clause:
Delivery schedule/ Timeline for Software
Solution:
PART –
Delivery of License: within 45 60 days from
II
Delivery schedule/ Timeline for Software the date of Purchase Order Corrigendum for this will be published on
10 42 SCHED
Solution: the Bank's website.
ULE OF
Delivery of License: within 45 days from the System Configuration/ Customisation/ Go
EVENTS
date of Purchase Order Live : within 60 90 days from the date of
System Configuration/ Customisation/ Go Live Purchase Order
: within 60 days from the date of Purchase
Order Need confirmation.
Performance Bank Guarantee - 2 years of Bidder submits tha the PBG shall be for a
TCO amount as PBG for 3 years period. value of 10% of the TCO as the PBG is
Corrigendum for this will be published on
11 42 13 (validity period from the date of purchase primarily for ensuring recoverability of any
the Bank's website.
order for 36 months contract + 3 months claim LDs for delay and the LD is capped to 10% of
period). the TCO
Transition Penalty (Refer Part-1, point No 47 Corrigendum for this will be published on
12 43 19 Bidder requests deletion of this clause.
sub point no (vi). the Bank's website.
Schedul
e of
Events - Transition Penalty (Refer Part-1, point No 47
Kindly clarify if the penalty will be levied in
13 43 19. sub point no (vi) - amonut equivalent to 2 Yes. Penalty will be levied in addition to PBG
addition to PBG
Transitio years of TCO
n
Penalty

eLearning Solution RFP Response to Pre-Bid Query.xlsx 4 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Transition Penalty in case of termination- Corrigendum for this will be published on
14 43 19
amount equivalent to 2 years of TCO the Bank's website.
We have examined the above RFP, the We have examined the above RFP, the
receipt of which is hereby duly receipt of which is hereby duly
acknowledged and subsequent pre-bid acknowledged and subsequent pre-bid
clarifications/ modifications / revisions, if clarifications/ modifications / revisions, if
any, furnished by the Bank and we offer to any, furnished by the Bank and we offer
supply, Install, test, commission and to supply, Install, test, commission and
Bid Form support the desired Software Solution support the desired Software Solution
(Technic detailed in this RFP. We shall abide by detailed in this RFP. We shall abide by Corrigendum for this will be published on
15 44 al Bid), the terms and conditions spelt out in the the terms and conditions spelt out in the the Bank's website.
Pg. No. RFP. We shall participate and submit the RFP along with the deviation sheet
44-46 commercial Bid through online auction to submitted by us.
be conducted by the Bank’s authorized We shall participate and submit the
service provider, on the date advised to commercial Bid through online auction to
us. be conducted by the Bank’s authorized
service provider, on the date advised to
us.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 5 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
The bidder should have a local presence of
support center in India preferably at
Hyderabad and level 3 (highest escalation)
locally in India.
a. The bidder shall provide the support
teams plan for the operation and Currenly we donot have the support centre in Bidder should provide an On site support
maintenance service Hyderabad. We have in NCR region in India. team to manage the day to day LMS
16 48 Clause 7
b. The bidder shall provide the support Is this expected later to provide support operations, LMS Management & Help Desk
team structure and the roles and centre in Hyderabad. at eLearning Department, Hyderabad.
responsibilities of the team members
c. The bidder shall provide the process to
raise an incident to the bidder
d. The bidder shall provide 24x7 support
(online / onsite) with escalation procedure
Bidder's We request you to remove this criteria OR
Bidder should have experience of minimum 3
Eligibility provide alternative option to showcase Corrigendum for this will be published on
17 48 years in providing the e-Learning Solution and
Criteria experience: Example - No. of users on the Bank's website.
services to reputed companies
No. 3 existing deployments should be >3 lakhs
We propose to bid in partnership with a
Annexur The Bidder must have an average turnover of system integrator in case the average
18 48 e B - S. minimum Rs. 5 crore during last 3 financial turnover criteria cannot be relaxed. Please Joint Bid is not permitted.
No 2 year(s). confirm if a joint bid with system integrator is
permitted.
Annexur
Can we consider e-Learning Content
e-B
3. Bidder should have experience of minimum Development work experience also along with LMS related work experince will be
19 48 Bidder's
3 years in providing the e-Learning Solution providing LMS Solution here? considered
Eligibility
and services to reputed companies. Need confirmation.
Criteria

eLearning Solution RFP Response to Pre-Bid Query.xlsx 6 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No

4. Client references and contact details(email/

Annexur Is these references are for only LMS or any e-
landline/ mobile) of customers for whom the
e-B Learning solutions which includes e-Learning
Bidder has executed similar projects (Start
20 48 Bidder's content Development and LMS maintanance LMS related client reference are considered
and End Date of the Project to be mentioned)
Eligibility also? Need confirmation.
in the past.
Criteria

Annexur
e-B
Please confirm - you need online support or Online Ticketing mechanism (24 x 7) &
21 48 Bidder's
7. d. The bidder shall provide 24x7 support onsite support. Onsite (8 AM to 10 PM)
Eligibility
(online / onsite) with escalation procedure
Criteria
How many languages should the platform Corrigendum for this will be published on
22 50 A.2 Does it Support multiple Indian Languages
support? Please share list of languages the Bank's website.
Is modular to allow implement certain The offered solution should provide
Please elaborate if you are looking for
Clause functionality for certain groups or domain of parameterised addition / removal of specific
23 50 separate LMS instances/domains for different
No. 5,6 users. It should also allow easy addition or functionalities for certain groups or domain
users.
removal of functionality users in the same instance.
Kindly elaborate, This is a Standard LMS and
Is Ease of Addition or removal of functionality removal of a feature may not be a feature. System should provide a Parameter based
24 51 Annexur
/feature possible There are ceratain fewatures which can be Addition or removal of functionality /feature
eC
disabled

Does The System support creation of multiple Mulitple independent application (separate
25 51 Clause 9 Kindly explain this clause.
instances (for internal / external users) LMS ) instances /domains as per the demand
/requirements of the Bank from time to time

eLearning Solution RFP Response to Pre-Bid Query.xlsx 7 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Whether System provides a “staging/ Request SBI to elaborate this feature with
Facilty to view Design /page changes,
Annexur preview” feature where portal page en example
functions etc., in staging / pre-production
26 51 e C - designs are developed and evaluated
setup prior to releasing to the production
A - 12 prior to releasing to the production
environment.
environment.
Whether system supports visually Request SBI to provide further clarity in Visually challenged should be able to
Annexur
challenged terms of types of visual aids required read / navigate through the proposed
27 51 eC-
application (by using JAWS or any other
A - 12
software for the purpose)
At the time of creation there should be facility
to create contents with required identifiers /
Is it possible to create classification of Is this needed while learner is searching the
Clause attributes
28 52 courses based on content type, author, org course or admin is creating the course?
No. 5 Learner should be able to list the course
unit etc Kindly confirm.
based on the selected criteria (Content Type,
Author, Org Unit)
Irrespective of the functionality and
Is there any facility to make a
implementation of the application feature,
Lesson "INACTIVE" and also mark
Are you referring to timebound courses that the system should facilitate to mark a lesson
Clause corresponding Test as "INACTIVE" in all the
29 52 can be expired after a particular date?. Kindly as "INACTIVE"
No. 7 courses wherever the said Lesson is
confirm. This is a business requirement and the
available? An "INACTIVE" test should not be
system should facilitate to mark a lesson as
available to the user for re-take / re- attempt.
"INACTIVE"
Is it possible to provide administrative
Clause segregation between domains-ability to Is it reference to system roles and access
30 52 Yes
No. 8 restrict admin access across domains or to based on the role? Kindly confirm.
allow it in any desired combination
The proposed solution should have a built-in
Are there any built-in authoring
Our proposed authoring tool can create authoring tool and should be a part of LMS
Clause tools to develop SCORM/ AICC / Tin-Can API
31 52 SCROM based courses. Will that suffice your licenses.
No. 9 / xAPI compatible e- Learning content? (Text/
requirement?. Kindly Confirm.
videos/ audios/ gamification etc.).

eLearning Solution RFP Response to Pre-Bid Query.xlsx 8 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Annexur
e–C
B. 2. Are there any limits on the number of Suggest to reword the questions. The
Corrigendum for this will be published on
32 52 Course courses / events that expected answer will be "No limit". But N in
the Bank's website.
Manage LMS can contain / maintain / support? the document mean "Cannot be provided"
ment
Point 2

Present digital content (SCORM based) to be

migrated
a) Approx. 850 eLessons (45 min duration)
Are there any limits on the number of courses with respective assements (each assessment
What is the expected distribution of content?
33 52 B.2 / events that LMS can contain / maintain / has 40 Mulitple choice questions)
Video vs PDF vs others
support b) Approx. 600 eCapsules (15 min duration)
with respective assements (each assessment
has 15 Mulitple choice questions)
c) Approx. 700 Mobile nuggets

Is it possible to provide administrative Request SBI to kindly elaborate more on

Application should facilitate to create /
Annexur segregation between domains – the ability what it means by domain?
maintain different courses / domains with
34 52 e C - B - to restrict admin access across domains
a common / independent course /domain
8 or to allow it in any desired combination
administrators
Is there any provision to maintain a wait list for
a given course? When a learner drops out
The number of learner who can take a course
from a course / completes a course, the next The system should facilitate to set limits for a
35 53 B.14 is practically unlimited to provide access to
learner in wait list is auto registered and a course and maintain a wait list also
content to as many people as possible
notification (email) should be sent to the
learner

eLearning Solution RFP Response to Pre-Bid Query.xlsx 9 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Our system allows to create learning plans
Does the system allow creating multiple
Clause which can can be combination of different Creating differenct courses with some
36 54 courses with a set of lessons and
No. 19 courses. Is that is what you are referring too? common lessons. (Same lessons can be a
corresponding tests?
Kindly confirm. part of different courses)
Annexur Sorting on date, Content type, Author, Org
Kindly clarify what is meant by "sorting
37 54 e - C Whether the system has Sorting option? Unit and any other attributes while displaying
option"
18 the list of contents to the user
Is there any search tool within a course to list The searches are based on the user's choice.
38 54 B.21 What are the expected number of searches?
the Lessons / Tests match the search criteria The expected user base is 2.7 lacs

Annexur 9. Is it possible to maintain a grade book for What does grade book refer to? Will
Grades A, B, C are to identify the users
e-C each users? This should be updated percentage grading the users post exam
39 55 based on % of score / Marks obtained in an
C. Tests automatically for grades obtained within the suffice? Is generating a report per user per
Assessment / Test
Point 9 system percentage grading the objective?
Facility to mark " Difficulty level" against each
The difficulty level of quiz questions can be question of the question pool and to create
Is it possible to create assessments based on
40 55 C.6 controlled by giving more weightage to assessments / tests by selection of questions
the difficulty level?
different questions based on one or combination of difficulty
levels
Is there any facility to create Multiple
The system should facilitate to restrict the
Clause assessments / tests and allow access only to Kindly explain the need for having IP Based
41 56 access to the assessments based on a given
18 the specified users / location based (IP asessments.
IP range
based) restrictions
Whether system supports
multiple-choice, True/False, Fill- in-the-Blank,
Clause User can provide answer of his / her choice
42 56 free response, essay type questions (and What is free response questions?
No. 12 (a word, sentence, a paragraph etc)
answers) in any combination for a test or
survey
Annexur Whether system allows to link the images Request SBI to kindly elaborate more on
43 56 e C - C - and other digital assets to the questions, what it means by Digital Assets? Audio, Video, PDF, Documents etc.
16

eLearning Solution RFP Response to Pre-Bid Query.xlsx 10 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Is it possible to Create multiple
Our system comes with ability to create
Clause groups of users, sub-groups and allow users User Groups are expected to be Members of
44 57 training groups which specific criteria . Will
No. 1 to be members of multiple groups and sub- different courses, sub courses etc.,
that suffice the need. Kindly confirm?
groups in any combination
Is it possible to encrypt the login Request SBI to shortlist the IS security Application should adhere to OWASP
credentials (User id & Password) standards expected from vendors standards. Bank's specific Security
Annexur
submitted by the user during the process Requirements /standards shall be shared
45 57 eC-D-
of transmission as per the IS security with the successful bidder which are to be
4
standards (while validating the user adhered prior to the delivary of the
details) product.
The feature should be able to download
Our system comes with offline feature within
Is it possible to download course course materials (PDFs, Audio, Video,
Clause mobile app for SCORM based course. Hope
46 58 materials for offline training in an encrypted eLessons etc) in encrypted format for offline
No. 1 that will suffice the requirement. Kindly
format by the users? (mobile app / tab) consumtion by the user.
confirm.
The expected response is Y /N
Whether the downloaded course material in Access to the downloaded material, should
Clause
47 58 the encrypted format can be accessed and Please elaborate. be controlled by an LMS related plugin
No. 2
managed only using LMS application (application)
Annexur
e-C
6. Is it possible to Restrict the user The user may be a retired / resigned
D. User
48 58 registration or Login into the portal based on Please give example of pre-defined condition. employee or any other condition as decided
Manage
the eligibility / pre-defined condition by the Bank to restrict the access
ment
Point 6
The users offline activity should synchronize
Our system comes with offline feature within
back whenever a user goes online ie
mobile app for SCORM based course. Hope
Is synchronization of offline user activity back connects to the online LMS application
Clause that will suffice the requirement. Kindly
49 59 into LMS via plugin (connecting to Internet) Offline solution to be available irrespective of
No. 3 confirm.
possible? the end user device.
Offline Solution is not available for PC

eLearning Solution RFP Response to Pre-Bid Query.xlsx 11 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
The course completion details, scores etc of
Can the System be integrated with HRMS
the users to be uploaded on to HRMS (from
Clause and other internal / external systems Please elaborate with HRMS needs to be
50 59 LMS to HRMS)
No. 6 /links/URLs for a) directing the user b) integrated?
The user details (employee details) are to be
automated data fetching / uploads.
updated in LMS from HRMS
Is there any facility to accept user feedback in Do you want to give a feature to learner for
Clause
51 59 courses/lessons/test/ quizzes/ portal course feedback as well as for portal Yes
No. 1
functions/layout feedback. Kindly confirm?
Annexur
e–C
E.
What are the SSO technology used By Bank
Offline Can the system be integrated with Bank’s Microsoft Active Directory Federation
now? LDAP? Microsoft Active Directory?
52 59 usage Single Sign on Services (ADFS)
Do we not want to use phone number as the
& (SSO) system The Bank has its own identification details
identity?
Integrati
on Point
5
Is there any automated mechanism like
Yes. However, it is to be offered as a part of
53 61 5 CHATBOT etc., to provide Query response / Can this be integrated from a third party?
the solution
resolution
It is to bulit in the proposed LMS application
We can have a link on LMS which will open
and no further registration to an external
the ticketing system and users will register for
Clause Is there any build in help desk with system is needed.
54 60 one time and then can start rasiing the
No. 7 escalations/ticketing mechanism Help Desk is expected to handle the
tickets. Will that suffice your requirement.
eLearning application related queries
Kindly clarify.
Is there any facility to provide context By context sensitive you mean learners can
Clause
55 60 specific help and prompting users to take search for queries on any content in help Yes
No. 8
appropriate action feature. Kindly explain.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 12 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Are you referring to a library section which
Content repository to maintain (Create /
Can the system build and maintain a digital can enable upload of all these forms of
Clause Modify/ Update / Remove) consisting
56 60 repository containing e-lessons/ videos/ content or a content repository which will
No. 1 eLessons, Audio ,Vedios, Documents (PDFs)
documents etc. allow admin to create different forms of
etc., where the user can search / access the
content
results based on search criteria
Sangam supports forums that can be used to Help Desk - live chat mechanism is expected
Is the help desk is supported with live-chat
57 60 F.9 ask queries to which not only learners but to handle the eLearning application related
mechanism?
also other trainers can respond. queries
Is there any mechanism to capture & Please provide clarity on external entities
Annexur maintain the user activities (accessed , % and sites External sites (eLearning) like Harward
58 60 e C - F - of completion and time spent), Management school , Moody, Microsoft,
5 assessment grades etc., earned in the OTN etc.
external entities / sites
Is the system capable of
Online Courses offered by the external online
Clause uploading inputs from various sources other Can you elaborate inputs from various
59 61 e-Learning schools like Harward Business
No. 2 than LMS and aggregating the same for any sources. Which systems are involved here?
School Moody, Microsoft, OTN etc.,
MIS/Reports/Data downloads etc.,
Dynamic Report generation by the users/
Adminstrators from the portal based on
Whether system is equipped with
Clause attributes / parameters available in the
60 61 parameterizable report generation as well as Please elaborate this point.
No. 3 system along with scheduling facility (ex..
auto scheduling facility
Role based, Branch category, user types, for
a set of lessons / courses etc.,)

eLearning Solution RFP Response to Pre-Bid Query.xlsx 13 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No

Annexur Dashboard generation by the user based on

e–C attributes / parameters available in the
H. Please elaborate more about this system (ex.. Role based, Branch category,
Collabor requirement. And give example. It would be user types, for a set of lessons / courses
1. Are there parameterizable dashboard
61 61 ation good to know a little more about the "pre- etc.,)
generation tools available in the system?
Tools & defined conditions" that would be the basis 1. Number of active users
MIS for the restrictions. 2. Number of logged in users (in particular
Tools zone / cirlce)
Point 1 3. Number of users (officers) accessed a
Lesson / Test etc.,
Does the bank have a virtual classroom/
Is it possible to conduct Virtual interactive
62 62 7 Webinar system or is it required to be a part This is to be a part of the Proposed solution
Training using virtual class rooms?
of the current LMS Proposed
Re-directing the user to social sites and
integrating the learning activities of the users
like Scores / Certifications etc from
Clause Is there any provision to link social and Are you referring to integration with social
63 62 Colloborative learning sites for ex: Harward
No. 5 collaborative learning sites? sites such as Facebook? Kindly explain.
Business school, Moody etc , as decided by
the Bank

1. A Different domain
2. A sub domian
Annexur
3. Physically different instances
e–E
6. Capability to host & support separate Please elaborate more the seprate instances, 4. The number of instances required and
1.
instances, as and when required, for external will it be a different domain name? Or sub user base details will be advised by the
64 64 Business
entities / users with due verification of domain ? Does it need to be physically Bank from time to time.
Function
credentials. different instances? 5. The successful bidder should be able
alities
support the functionality.
Point 6
6. These instances are spearate from the
Banks' instances.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 14 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
While this has been mentioned in Scope of
Annexur
Work, no functionalities or requirements are Please refer to the RFP Annexure - C --> B)
65 64 e - E Content development and Authoring Tools
mentioned against this head in Annexure - C. Course Management --> point 9
2
Request bank to kindly specify the same

Employee wise scores / access related MIS

Scope of
received from external eLearning sites like
work - 1-
Need more clarification on inputs from Harward Business School, Moody, Oracle
Business
66 65 various sources & aggregating data Tecnologies, Microsoft etc. are the other
s
dashboard inputs which are to be aggregated while
Function Capability to integrate inputs from various
providing dashboards / reports from the
alities - 9 sources & aggregating data dash board
proposed LMS
generation
This is in reference to the Creation / Maintain
Clause Maintain and update course Admin can create content and update
67 66 / Manage the Courses and Course
No. 12 catalogue(internal and course catalogues) whenever required. Is that required here?
Catalogues of LMS etc.,.
Courses/ Lessons/ contents may be Facilty to control (Allowed / Restricted)
Our can restrict content download options for
Clause downloaded only when allowed. These Download of any type of content (any digital
68 66 PPT type of content. Is there any specific
No. 14 features may be easily customizable by the asset Audios, Videos, Documents, PDFs,
content format that is required here?
respective administrator of the LMS. PPT etc.,) as per the Bank's discretion.
Annexur
e–E
2. Please elaborate more the seprate instances,
1. A Different domain
Function 10. System should support creation of multiple will it be a different domain name? Or sub
69 66 2. A sub domian
al instances (forinternal / external users) domain ? Does it need to be physically
3. Physically different instances
Require different instances?
ments
Point 10

eLearning Solution RFP Response to Pre-Bid Query.xlsx 15 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
The built-in authoring tool is to be a part of
Kindly let us know the number of Authoring
offered LMS licenses and having capability
licenses required. Ie. How many faculty
Clause Should have built-in authoring tools to develop to develop SCORM /LMS compatible e-
70 67 members would be responsible for authoring
No. 22 SCORM /LMS compatible e-Learning content Learning content
the courses. Is a Webbased authoring tool of
Desktop based tool is required?

e-Learning Courses offered by entities

(Harward, Moody, Microsoft etc) need to be
Scope of
linked.
work - 2-
For ex: one course contains 2 lessons from
Business
Need more clarification on linking with within SBI LMS, 2 from other SBI site / link
71 67 s
external entities / sites and one lesson hosted on external site
Function
(Moody) then on clicking the lesson from the
alities -
course catalogue (LMS) the user should be
24
able to access lessson hosted on other
Should have a facility to link with external
Internal /External links.
entities / sites while creating courses
Annexur
e–E 1. SSO Technology: Microsoft Active
2. 50. Should be able to integrate with Bank’s Directory Federation Services (ADFS)
What are the SSO technology used By Bank?
Function Single Sign on 2. Integration to internal sites:
72 70 Estimated how many other internal sites need
al (SSO) system and HRMS system etc., or any SSO, Email are to be done on Go Live and
to be integrate
Require other internal sites of the bank Integration with HRMS and Other sites shall
ments be shared with the successful bidder
Point 50
The Licenses for virtual classroom is to be a
Kindly let us know the Concurrent virtual part of offered solution (LMS) and the
System should have the capability to
Clause classroom licenses required at any given proposed solution need to have the
73 71 conduct Virtual Training using virtual class
No.63 point of time. Also, no of maximum capability to conduct virtual classroom
rooms
particpants in each Instructor session.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 16 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Annexur
e–E
Is it a custom "Chatbot" or based on OEM
2. 1.Chatbot is an Automated Query and
72. Bank has developed “Chatbot” Tool. The product?
Function response tool.
74 72 proposed Search Engine to be linked to Any open "API" available for integration?
al 2. Integration details will be shared with
Bank’s “Chatbot” Could Bank provide any more details on
Require successful bidder at the time of deployment.
this?
ments
Point 72
3. To Install & Commission Web Servers,
Bank has the cloud infrastructure and Bidder
Annexur Application
has to provide the recommendations for the
e–E Servers, Load Balancers, Database Servers,
required infrastructure for the offered
3. Report Will Bank's cloud has existing infrastructure
solution. The cloud Infrastructure and related
Technica Servers, File Servers, Resource Monitoring for the LMS used? Are those servers and all
75 72 software shall be provided by the Bank.
l Servers and network equipment are already available ? If
Further details like Network equipment etc
Require any other Servers as required for the yes, where is it located? Hyderabad?
shall be shared with successful bidder.
ments proposed solution
Point 3 and Installation & Licensing of all related
software, if any.

The Bidder has to provide the plan &

Annexur
maintain BCP /DRP based on the RPO &
e–E 8. The bidder to provide BCP/DRP as per IT
RTO as decided by the bank on an ongoing
3. Security policy
Is it possible to have the IT Security Policy of basis.
Technica of the Bank. The bidder should configure,
the bank made available? We need to know
76 73 l schedule &
the BCP/DRP plan in order to propose the The Bank's requirement of RPO & RTO shall
Require manage DR setup including maintenance of
solution for the BCP/DRP. be shared with the successful bidder.
ments backup
Point 8, procedures.
The Primary and DR site details shall be
9
shared with the successful bidder.

eLearning Solution RFP Response to Pre-Bid Query.xlsx 17 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No

1. Esitamted digital content (SCORM based)

to be migrated
a) 850 eLessons of size each approx 50 MB
of 45 min duration with respective assements
(each assessment has 40 Mulitple choice
At present Bank is using Sakai CLE e-
questions)
Learning application. The existing user’s
b) 600 eCapsules of size each approx 20 MB
database, activities, digital content (e-
each of 15 min duration with respective
Lessons, e-Capsule & Mobile nuggets, Tests
Please elaborate on the Size of the existing assements (each assessment has 15 Mulitple
& Assessments, Quizzing modules, Digital
77 74 1 Data, current user base and How many years choice questions)
content Libraries) etc., has to be migrated into
data is required to be transitioned c) 700 Mobile nuggets of size each approx 8
the proposed application and the bidder has
MB of 5 min duration
to provide a suitable migration plan to retain
the users details, Lesson & Test access/
2) User database filesystem (Oracle DB) size
completed activities in the proposed system
is approx. 500 GB
3) All user history data need to be migrated
Number of users approx. 2.7 lacs

eLearning Solution RFP Response to Pre-Bid Query.xlsx 18 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response
RFP RFP
S
Page Clause Existing Clause
No
No No
At present Bank is using Sakai CLE e-
Learning application. The existing user’s
database, activities, digital content (e-
Lessons, e-Capsule & Mobile nuggets, Tests
Annexur
& Assessments, Quizzing modules, Digital
78 74 e-E
content Libraries) etc., has to be migrated into
4 (1)
the proposed application and the bidder has
to provide a suitable migration plan to retain
the users details, Lesson & Test access/
completed activities in the proposed system.
The proposed application has to be integrated
Annexur with Bank’s HRMS/email systems/any other
79 74 e - E sites / services /platform, as required by Bank.
4 (2) The Integration / Migration to be done without
any additional cost to the Bank
The team should manage the System
administration, Business operations and
Annexur Help Desk to handle user queries etc., at
80 74 e E - the bank premises and the required
5 (2) infrastructure (seating space, Desktop and
network etc.,) will be provided by the
Bank.
eLearning Solution RFP Response to Pre-Bid Query.xlsx
Query Our Response
Bidder requests bank to clarify if the existing
The feasibility of exporting of existing user
e-learning application supports exporting of
database, digital content (from Sakai
existing user's database, activities, digital
application) shall be examined after receiving
content (e-Lessons, e-Capsule & Mobile
the Migration plan from the successful bidder.
nuggets, Tests & Assessments, Quizzing
However, the bidder is expected to migrate
modules, Digital content Libraries) etc.
all the existing content and user database
through a built in tool in an industry standard
into the proposed solution (even in the
format that can be recognized by other
absence of migration tool).
industry standard LMSes?
Since each such integration/migration has an
associated effort and cost, request the Bank 1. e-mailing system (automated emails)
to provide a comprehensive list of such 2. Single Sign On (user authentication)
HRMS/email systems/any other 3. HRMS (user data extraction / tests scores
sites/services/platform to enable the bidders upload etc )
to accurately estimate for the same
Does SBI want full time resources until
the end of contract? Request SBI to Bidder has to provide required number
clarify on the number of resources and of Resources at SBI Premises to Manage
duration of their support at SBI premise & Maintain complete solution inclusive of
help desk till the end of the contract.
19 / 23
 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
Bidder should provide an On site support to
Annexur Manage & Maintain the offered solution
Kindly confirm that these 2 dedicated
e–E including the Help Desk at eLearning
6. Considering expected number of calls / helpdesk support personnel is from offshore
81 75 Scope of Department, Hyderabad. Further, at any point
day, the help desk should be manned with or for Onsite?
Work of time 2 help desk persons to be available.
minimum 2 of persons dedicated to work for
6 Accordingly, the Bidder is to estimate the HR
the Bank and should be available from 8.00
requirements
AM to 10.00 PM
All servers (web servers, application servers,
load balancers, file servers, monitoring
Please share the security configuration Security configuration details shall be shared
82 77 6 servers and DB servers) used in the proposed
requirement. with the successful bidder
solution should be hardened as per the
Secure Configuration provided by the Bank.

The current commercial bid details does not

fully capture total cost of ownership (TCO) for
Annexur Bundled / packaged cost per user per annum SBI as infrastructure cost and third party
Corrigendum for this will be published on
83 79 e F - (total amount may be calculated considering license cost is not a part of commercial bid.
the Bank's website.
S.No 5 2.7 lakh users) What process will SBI use to calculate the
TCO for different vendors inclusive of
infrastructure and third party license costs ?

Request bank to include a language where

any scheduled downtime (announced in Scheduled downtime will not be considered
Annexur a) The uptime of the e-Learning application to
84 89 advance) for maintenance activities, installing as downtime while arriving at the Availabilty
e – J be 99%.
patches, fixes or upgrades, etc. be excluded %.
from the computation of uptime.
Annexur Kindly clarify the units of the timelines Help desk queries to be responded within 24
85 89 g) Penalty on Help Desk Queries:
e–J mentioned (<5, 5 to 15, >15) hours (excluding Bank holidays)

eLearning Solution RFP Response to Pre-Bid Query.xlsx 20 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No
The given duration in the table are sample
duration or it is actual? If it is actual duration
2.6
to deliver the requested service category…
Service Corrigendum for this will be published on
86 97 then we need more times.
Mileston the Bank's website.
Request you to share the revised service
es Service Milestone Table -Duration (in months/
milestone.
weeks /days/hours)

Annexur Service Milestones Delivery timelines are extremely tight.

Corrigendum for this will be published on
87 97 eK- Request SBI to kindly consider an
the Bank's website.
2.6 extension
guarantee for an amount equivalent to 2 guarantee for an amount equivalent to
years of TCO from a Scheduled 10% of the total contract value from a
90 to Corrigendum for this will be published on
88 Commercial Bank other than State Bank Scheduled Commercial Bank other than
122 the Bank's website.
of India in a format provided/ approved by State Bank of India in a format provided/
the Bank. approved by the Bank.
Mailing system, Single Sign on and details of
How many system needs to be intergated the other intergration required shall be
89 General Query
with LMS? shared with successful bidder

Please validate if you are looking this LMS for 20,000 CCU for LMS and 30,000 CCU for
90 General Query 20000 CCU? Accordingly specs would be Search Engine.
shared with SBI.
How many users would be concurrently The system should support 20,000 CCU for
91 General Query
accessing the content? content access and 30,000 for search engine

eLearning Solution RFP Response to Pre-Bid Query.xlsx 21 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No

1. Esitamted digital content (SCORM based)

to be migrated
a) 850 eLessons (each lesson is 45 min
duration & 50 to 70 MB size with respective
assements (each assessment has 40 Mulitple
choice questions)
92 General Query What is the total content upload size? b) 600 eCapsules (each capsules is 15 min
duration and 25 to 30 MB size) with
respective assements (each assessment has
15 Mulitple choice questions)
c) 700 Mobile nuggets (each nugget is 5 min
duration & less than 10 MB size)

What is the daily average content

93 General Query Average user access rate 15,000 to 20,000
consumption per user?
May not be possible to provide exact number
What is the expected daily usage of mobile at this stage. However, approx. 6000 users
94 General Query
vs web application? may prefer daily mobile usage in the initial
stages.
95 General Query What are the geographies of the users? as on date only in India
Is there a need to provide learning
experience on phones and tablets? Sangam
96 General Query Please refer to RFP
platform also includes mobile apps which are
optimized for offline learning
Limitation of Liability Clause not present Please refer to Page 29 S No 36 of the
97 General Query
in RFP RFP
Non Hire Clause Clause not present in Please refer Page 121 point 24.4 of the
98 General Query
RFP RFP

eLearning Solution RFP Response to Pre-Bid Query.xlsx 22 / 23

 eLearning Solution RFP: SBIICM/eL/2017-18 /60 dt 01.12.2017 -- Pre Bid Query Response

RFP RFP
S
Page Clause Existing Clause Query Our Response
No
No No

Please refer to page 117 S.No 19

99 General Query Change Order Clause not present in
Provisions in the RFP cannot be changed
RFP
Termination for default Clause not Please refer to page 36 S.No 45 of the
100 General Query
present in RFP RFP
Hardware / Infrastructure required for the
101 General Query Additional Hardware Clause not present proposed solution will be provided by the
in RFP Bank
This is an independent RFP and cannot be
Is already signed Master Service Agreement covered under MSA
102 General Query
(MSA) with SBI is applicable to this RFP
Provisions of the RFP cannot be changed

eLearning Solution RFP Response to Pre-Bid Query.xlsx 23 / 23