GE Fanuc Automation

Services

Our Service’s
mission is to
increase our
customer’s
productivity by
providing the
highest quality
engineering
and support
services in the
industrial
automation
industry.
Your Complete Resource for
Automation Service and Support
In today’s marketplace, the need for fast and accurate information and assistance is critical.
That is why GE Fanuc Automation Services provides you with quality resources and one of the
most responsive industrial automation teams in the industry.

Maximize Your Engineering Services

Productivity Solution Highly qualified field engineers provide on-site
service and support solutions.
When you take delivery of any CNC, PLC,
PowerMotion® system, or CIMPLICITY® prod- At GE Fanuc, field service engineers have
uct, you have access to the unparalleled service extensive knowledge of GE Fanuc products to
and support that only GE Fanuc can provide. support your integrated automation solution.
GE Fanuc offers an extensive line of products Our product experts are available to assist you
and solutions for the automation industry. Our with system start-up, troubleshooting, up-
quality products and ongoing commitment to grades, software development, drive tuning,
service will help you achieve an inte- translation services, and system enhancements.
grated automation solution that We work directly with you to help with equip-
meets your demanding needs. Our ment installation and to increase the productiv-
global support and service network ity and reliability of your control system.
will help you get your GE Fanuc • Spot service agreements or service contracts
system up and running and keep it to purchase blocks of time are available.
running productively.
• GE Fanuc Automation’s experienced engi-
neers are located around the world to pro-
Technical Support vide fast, reliable service when and where you
need it.
Center
Call 1-800 GE FANUC for all your techni- Sophisticated control systems
cal and commercial needs for PLC, CNC, require sophisticated service.
Demand the best, call PowerMotion, and CIMPLICITY products.
1-800 GE FANUC for Qualified GE Fanuc engineers
For answers to your technical ques-
immediate telephone provide the needed on-site service.
tions, emergency assistance, or infor-
support. mation on other GE Fanuc services,
consult the GE Fanuc Technical
Support Center. We staff our tele-
phone helpline with factory-trained engineers
who offer professional technical support for all
your GE Fanuc products. We are able to answer
your questions, isolate problems and take the
necessary steps to help correct them. And with
our after-hours and emergency support option,
the help you need is available all day, every day.
• Additional support, technical documenta-
tion, application notes, technical product
data, and more can be obtained via the Web
site, automated fax link system, and e-mail.
– call 1-800-GE FANUC (1-800-433-2682) in
the US and Canada, 804-978-6036
worldwide
– e-mail GEFanuc.Services@cho.ge.com
– internet address www.gefanuc.com

Repair
Services
GE Fanuc
Automation Repair
Services stand
behind repairs with
a one year warranty.
GE Fanuc offers a
complete range of
factory repair programs to meet your needs—
from standard test and repair services to our
comprehensive fault analysis. We use the same
advanced engineering of the original manufac-
turing process and factory-trained technicians
to return your parts to their original level of
functionality. You can feel confident that the
repaired component has been returned to its
original specifications and enhanced with the
latest firmware and hardware revisions. Our
short repair cycle and emergency handling pro-
vides fast delivery to help increase your uptime.
• Extended warranty programs are available to
ensure continued fast and efficient repairs
after the product’s in-warranty period.
• The quality of factory repair offers you peace
of mind.
Training Programs
Performance based training ensures that
practical lecture and hands-on labs meet the
customer’s needs.
GE Fanuc helps you get the most from your
control products by providing expert training for
your work force. From product courses, to appli-
cation specific training, to cus-
tomized classes, all programs are
staffed by expert, factory-trained
engineers. Courses are held at our
regional training centers or cus-
tomized for your facility. Courses
range from introductory level to in-
depth product classes with practical
hands-on exercises. All courseware
is coordinated with the most recent
product updates and features.
• Complete schedules and course
descriptions are available
online.
• All programs are staffed by
experienced, factory-trained engineers.
Quality repairs improve
product performance.
Parts
Quick access to all needed parts helps
decrease downtime and increase productivity.
At GE Fanuc, we understand that
up-time is critical. So we are commit- The part you need,
ted to providing fast and
flexible parts service for your
when you need it.
GE Fanuc products. Extensive
parts inventories for CNC,
PowerMotion, and Eberle
products are located at region-
al warehouses throughout the
world to provide efficient deliv-
ery to your location. Our expe-
rienced support team uses
advanced information systems
to answer your questions on
parts availability, pricing, ship-
ping schedules, and routing. In
most cases, we ship your parts
the same day you call. We can
also perform a spare parts
analysis or create a custom
parts management program for
your facility.
• Same-day and next-day
delivery is available.
• Parts advocates are available
to support you—24 hours a day,
7 days a week.
Increase your automation knowledge
with GE Fanuc Training Classes.
For on-line training GE Fanuc offers in-depth exper-
tise across a wide spectrum of
class registration, factory automation products,
from Computer Numerical
the latest Controls to Programmable Logic
Controllers, to monitoring and
technical updates, control software. GE Fanuc
Automation Services provides the
application notes,
expertise to help provide you with
an integrated automation solu-
and electronic
tion. Our qualified sales support,
manuals, log into training, and technical support
teams are located in over 45
the GE Fanuc countries around the world to
ensure you receive unparalleled
Automation support and service.

Services
Technical Support Center: • Telephone support for CNC, PLCs, PowerMotion Systems, CIMPLICITY Monitoring
and Control software, CIMPLICITY Operator Interface products
web site at
• Technical documentation, training class schedules, special offers, product
documentation, and more are available online at www.gefanuc.com.
www.gefanuc.com Engineering Service features: • Start-up assistance program for verification of equipment operation and operator
training
• Customized services for application design, software upgrades, retrofit services,
troubleshooting, and programming
Repair Program highlights: • Emergency handling of repair parts
• Test only or test and upgrade services
• Comprehensive fault analysis to determine part failure
Training courses offered for: • PLC, CNC, PowerMotion, and CIMPLICITY training
• Basic and advanced courses for programming, system operation, maintenance,
Contact GE Fanuc
Automation Services at : and troubleshooting
1-800-GE Fanuc Part Services available: • Regional warehouses for quick parts delivery

(1-800-433-2682) • Custom parts management programs

in US and Canada • 24 hour emergency service, 7 days a week to ensure same day and next day

(804-978-6036) deliveries when needed

worldwide © Copyright 1998 GE Fanuc Automation North America, Inc.
PowerMotion is a registered trademark of Fanuc, Ltd., and CIMPLICITY is a registered trademark of GE Fanuc Automation North America, Inc.

For every great solution,

there is a better one.

For the location of your
nearest GE Fanuc sales
representative or authorized
distributor contact:
GE Fanuc Automation
GE Fanuc Automation Information Centers
USA & Canada 1 800 648-2001
Europe & Middle East (352) 727979-1
Asia Pacific 65-566-4918
Latin America (610) 437-7932
Mexico 1 800 989-1244
GFA-178
Internet: http://www.gefanuc.com 15M 3/98