Name: ___________________________________________ Score: _______

Course & Section: _________________ Date:__________________

IDENTIFICATION:

________________________1. It is the process by which skilled craftspeople produce

goods in low volume, with a high degree of variety, to meet the requirements of
their individual customers.
________________________2. Engages in producing goods in high volume with low
variety. Customers are anticipated to buy what is supplied, rather than goods
made to their own specifications
________________________3. This completed the development of a system through
which large volumes of standardized products could be assembled by unskilled
workers at constantly decreasing costs.
________________________4. This really reduced the amount of work necessary in
cutting, filing and fitting individual parts, and destined that people or companies
could specialize in particular parts of the production process.
________________________5. This system wanted to revamp jobs using similar
principles to those used in designing machines. By breaking down activities into
tasks that were sequential, logical and easy to understand.

True or False

___________1. The global marketplace is characterized by small size and dynamic

makeup.
___________2. The three current issues in operations management are
globalization, technology advancements and redefined marketplace priorities.
___________3. Globalization has radically altered the way operations managers
carry out their day-to-day activities.
___________4. The instantaneous availability of information is indirectly attributable
to modern technological advancements.
___________5. Customer priorities are not changing, especially when it comes to
health.
___________6. Operations management are concerned with customer service
delivery.
___________7. Service operations becomes strategic operations management
___________8. The so-called “best” for profit organizations, can be measured as
minimized the net present value of profits.
___________9. Strategically, operations management entails the long-term
planning and structuring of work.
___________10. Operations and operations management are of strategic
importance to an organization.
ENUMERATION:
The 3 important innovations in operations that made mass production possible:
1.
2.
3.
Give 3 New Japanese production technique
1.
2.
3.
Give 4 different approaches for managing operations that are currently popular.
1.
2.
3.
4.
Give at least 5 factors that determine quality and cost in service.
1.
2.
3.
4.
5.
 Answer Key:

Identification
1. Craft manufacturing
2. Mass production
3. Moving assembly line
4. System of standardized and interchangeable parts
5. System of Scientific management
True or False
1. False
2. True
3. True
4. True
5. False
6. False
7. False
8. False
9. True
10. True
Enumeration

The 3 important innovation in operations that made mass production possible:

1. System of standardized and interchangeable parts
2. System of Scientific management
3. Moving assembly line
Give 3 New Japanese production technique
1. Total Quality Management (TQM)
2. Just in Time (JIT)
3. Employee Involvement
Give 4 different approaches for managing operations that are currently popular.
1. Flexible Specialization
2. Lean Production
3. Mass Customization
4. Agile Manufacturing
Give at least 5 factors that determine quality and cost in service.
2. Product and process design
3. Service-level labor requirements
4. Service network structure
5. Service process management
6. Workforce management
7. Measurement and compensation
8. Service strategy approach