Interview Question to the Company

1. Can you walk us through your current manual operations, from customer drop-off to pick-up?

2. What are the most time-consuming manual tasks in your operation that you believe could be
improved with technology?

3. How do you currently manage customer information and orders?

4. Have you faced any challenges with lost or mixed-up laundry items? How frequent are these
incidents?

5. How do you currently track the progress of laundry through the cleaning process?

6. Q: What specific functionalities do you wish to have in the new system to address your operational
challenges?

7. Are there any specific features you've seen in other systems or applications that you'd like to
incorporate into yours?

8. Q: How important is it for the system to have capabilities for customers to interact with it directly,
such as through an app or website for placing orders or checking status?

9. Would you require the system to integrate with any hardware, such as washers, dryers, or POS
systems?

10. Do you have a preferred platform or technology stack for this system?

11. What is your timeline for having this system developed and implemented?

12. How do you envision this system improving your customer service and business operations?

13. How many of your employees or staffs are working in the laundry shop?
14. how do customers will know if their items are already done for laundry?

15. how do you monitor the functionality status of your machines in your laundry shops?

16. how do you monitor your employees in terms of payments in your laundry shop?

17. How many customers you have per week?

18. How many times did you encounter such issues and problems in the laundry shop?