QUESTIONNAIRE AN EVALUATION OF FOREIGN TOURISTS

ON THE CUISINE IN HANOI

Dear Sir/Madam,
Thank you for taking valuable time to answer our survey. This research is carried out by
Group 2 from the Faculty of Tourism of Hanoi Open University. The questionnaire
evaluated tourists' experiences with Hanoi's culinary scene. Therefore, we can offer
solutions to improve visitors' satisfaction and choices when experiencing Hanoi cuisine.
The feedback that you provided was significant to our survey.

A. BACKGROUND INFORMATION
1. Name:

2. Age:
x

3. Gender:

Male

Female

Others:

4. Nationality:

5. Job(s):
 6. How did you find out about the tourist sites in Vietnam?

From friends, relatives, neighbors

From social media (Facebook, Instagram, TikTok, etc.)

Travel agency

From customer review applications (Tripadvisor, Airbnb,...)

Others:

7. Reason to travel:

Business

Study
 

Tourism

Others:
8. How could you find out about the street food in Hanoi?

From friends, relatives, neighbors

From the Internet (Food reviewer pages, Social media apps, etc.)

From news and articles

Others:

B. HANOI’S CUISINE

On a scale of 1 to 5, choose the option that you believe is most appropriate.

Note:
 1: Strongly disagree + 2: Disagree + 3: Neutral
 4: Agree + 5: Strongly agree

I. Location
 Statements 1 2 3 4 5
1. The restaurant's location is easy for tourists to find.

2. The restaurant's space is clean, airy and fresh.

3. The restaurant has a parking area.

4. The restaurant area ensures safety and security.

5. Tourists are satisfied with the location of the restaurant.

II. Service

Statements 1 2 3 4 5
1. The restaurant fulfills requests for exact and comprehensive dishes.

2. The restaurant's food service speed meets the requirements.

3. Staff are knowledgeable about the food on the menu and can advise
you on some delicious dishes.

4. The staff are fluent in communicating with the foreign tourists.

5. Tourists have a good overall dining experience.

III. Cost

Statements 1 2 3 4 5
1. You were satisfied with the portion sizes of the street food items for
the cost.
2. The quantity of the dishes matched the price.
3. The taste and presentation of the street food items in line with their
prices?
4. You were able to identify cost-effective options on the street food
menu?
5. You were influenced by global street food trends regardless of the
price?

IV. Variety

Statements 1 2 3 4 5
1. Willingness to try Vietnamese dishes is considered "horror"
2. The variety of dishes can afford the dietary choices of different
people (e.g: vegetarian, meat-eater, flexitarian..)
3. Easy to create menus for a whole day that differ from each other.
4. Many choices of restaurants for travelers to experience.

V. Hygiene

Statements 1 2 3 4 5

1. The cleanliness of the restaurant includes tables, utensils, space, and

restrooms.
2. The servers’ manners meet the hygiene standards.
3. No symptoms of food-poisoning after meals.
4. The food-safety guaranteed at the restaurant/eatery by local
authorities.
5. Food is covered, stored hygienically, and protected from dirt, dust,
and other harmful insects.
C. IN-DEPTH INTERVIEW

Question 1. If you have a chance, would you want to try the cuisine in Hanoi
again?
( If the answer is No, please explain why.
If the answer is Yes, What impressed you enough that you want to experience it
again? )

Question 2. Do you have other suggestions to improve the quality of street

restaurants and dishes in Hanoi?

Question 3. Which aspects of the restaurant most satisfy you? ( location, cost,
taste, service, …). Could you explain your satisfaction with that?

Question 4. Furthermore, based on the survey you completed, it seems that you
strongly disagree/disagree with a few statements about [ Cost/ Hygiene/
Service/…]. Could you tell me why you chose that?

Question 5. Have you ever tried "horror" Vietnamese dishes (like balut, blood
pudding, coconut weevils,...)? Which one do you like best?
(If the answer is not, do you want to try horror food once in a lifetime? )

Question 6. What is special about the food in Vietnam compared to other places
you have experienced?

Question 7. Would you recommend the cuisine in Hanoi to your friends or your
relatives?
location, service, cost-> restaurant

lquan đồ ăn, ẩm thực:

WHAT: -khách ăn món j (what to eat), what type restaurant ? where

HOW nxet món ăn hanoi? nghĩ thế nào

cuisine: streetfood, hotel restaurant, individual restaurant

STREETFOOD: COST, QUALITY, VARIETY(INGRE, COLOR, TASTE, APPEALING)

(NOT STAFF & SERVICE: JUST QUICKLY, HOSPITALITY); FOOD HANDLER (HYGIENE: DÙNG ĐC)