Surya Vamshi Sajja

Customer Service Associate

Kompally Hyderabad

9640156196

suryavamshisajja@gmail.com

To Secure a responsible career opportunity to fully utilize my training and skills,

while making a significant contribution to the success of the company. Organized
and dependable candidate successful at managing multiple priorities with a
positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
Microsoft office
Microsoft Excel
Fluent communication skills

Work History
2022-10 - 2023-03 Interim workow analyst
Amazon development centre Pvt Ltd, Hyderabad , Telangana
Helped in generating performance reports and shrinkage related data
analysis using Microsoft Excel which helped in better planning.
Was a part of migration of associates from CSC to Amazon Connect
which was a major success.
Helped my manager in building Wiki page which helped managers
across skills with smooth transition from platform to platform.
Handled profile change requests and communicated effectively with
stakeholders to deliver results.
2021-10 - 2022-10 Subject Matter Expert ( Customer Support )
Amazon Development Centre Pvt Ltd , Hyderabad, Telangana
Got a chance to become an SME and trained upto 4 teams consisting
of upto 50 Customer service associates over a time period of 1 year and
helped them in maintaining consistent performance and achieve their
targets effectively.
Took a proactive step towards improving performance as a team by
giving performance improvement sessions for my teammates.
2020-10 - 2021-10 Customer service associate
Amazon development centre Pvt Ltd, Hyderabad , Telangana
Handled international calls,chats and emails during my 2 years
experience in customer service which has been a path of learning
along the way.
 Outperformed in every aspect and was far above in achieving my
targets.
Helped my managers with resolving cases of customers and which gave
me an opportunity to test my skills and take ownership whenever
required.

Education
2016-04 - 2020-04 B.Tech: E.C.E
St.Martin's engineering college - Hyderabad
GPA: 60

MPC
Sri Chaitanya junior College
GPA: 80

SSC
St.Anthony's High school - Hyderabad
GPA: 88