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Thebusinesscaseforemotionalintelligence 141018030429 Conversion Gate01
Thebusinesscaseforemotionalintelligence 141018030429 Conversion Gate01
Thebusinesscaseforemotionalintelligence 141018030429 Conversion Gate01
Michael Collins
What is Emotional Intelligence?
… haven’t we all?
What is Emotional Intelligence?
Five Dimensions:
Emotional Recognition and Expression
Understanding Emotions
Emotional Management
Emotional Control
Emotional Recognition & Expression
The ability to perceive and express one’s own
emotions
1. Emotional 3. Emotions
Recognition & Direct
Expression Cognition
2. Understanding
Emotions
4. Emotional Management
5. Emotional Control
Why is EI Important?
Research conducted by Swinburne University (with
Australian companies) has found a relationship
between EI and:
Occupational stress
Absenteeism
Teamwork effectiveness
The quality of interpersonal relationships
Performance (customer service and sales)
Innovation and creativity
Job satisfaction and organisational commitment
Why is EI Important?
We also know that EI is related to:
Successful leadership styles:
– ‘Transformational’ as opposed to ‘Transactional’ or ‘Passive-
Avoidant’ leadership behaviours
Salary, number of direct reports and level of
management/ leadership responsibility