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Altiven Washer
Altiven Washer
PRESSURE WASHER
Model # PW31
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IMPORTANT:
Your new tool has been engineered and manufactured to WEN’s highest standards for dependability,
ease of operation, and operator safety. When properly cared for, this product will supply you years
of rugged, trouble-free performance. Pay close attention to the rules for safe operation, warnings,
and cautions. If you use your tool properly and for intended purpose, you will enjoy years of safe,
reliable service.
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PRESSURE WASHER IDENTIFICATION
If assistance for information or service is required, please contact the Customer Service Help Line by calling
800-232-1195; customer will be asked to provide pressure washer information when calling.
Refer to the illustration below for the location of the serial number. Record pressure washer information in the
spaces provided below.
Serial Number
SERVICE RECORD
3
INTRODUCTION
Thank You for Purchasing a WEN® Pressure Washer. This manual provides information regarding the safe
operation and maintenance of this product. Every effort has been made to ensure the accuracy of the information
in this manual. WEN® reserves the right to change this product and specifications at any time without prior
notice.
Please keep this manual available to all users during the entire life of the pressure washer.
This manual contains special messages to bring attention to potential safety concerns,
pressure washer damage as well as helpful operating and servicing information. Please
read all the information carefully to avoid injury and machine damage.
QUESTIONS? PROBLEMS?
In order to answer questions and solve problems in the most efficient and speedy manner, contact Customer
Service at (800) 232-1195, M-F 8-5 CST
Engines that are certified to comply with U.S. EPA emission regulations for SORE (Small Off Road Equipment),
are certified to operate on regular unleaded gasoline, and may include the following emission control systems:
(EM) Engine Modifications and (TWC) Three-Way Catalyst (if so equipped).
SAFETY INFORMATION
Before operating this pressure washer read and observe all warnings, cautions, and instructions on the pressure
washer and in this Owner’s Manual.
NOTE: The following safety information is not meant to cover all possible conditions and situations that may
occur. Read the entire Owner’s Manual for safety and operating instructions. Failure to follow instructions and
safety information could result in serious injury or death.
This safety alert symbol is used to identify safety information about hazards that can result in personal injury.
A signal word (DANGER, WARNING, or CAUTION) is used with the alert symbol to indicate the
likelihood and the potential severity of injury. In addition, a hazard symbol may be used to represent
the type of hazard.
DANGER indicates a hazard, which, if not avoided, will result in death or serious injury.
WARNING indicates a hazard, which, if not avoided, could result in death or serious injury.
CAUTION indicates a hazard, which, if not avoided, might result in minor or moderate injury.
CAUTION when used without the alert symbol, indicates a situation that could result in damage to the engine or
pressure washer.
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GENERAL SAFETY PROCEDURES
For any questions regarding the hazard and safety notices listed in this manual or on the product, please call
(800)-232-1195 M-F 8-5 CST before using the pressure washer.
Using a pressure washer indoors CAN KILL YOU IN MINUTES. Pressure washer exhaust contains carbon
monoxide (CO). This is a poison gas you cannot see or smell. If you can smell the pressure washer exhaust, you
are breathing CO. But even if you cannot smell the exhaust, you could be breathing CO.
NEVER use a pressure washer inside homes, garages, crawlspaces, or other partly enclosed areas. Deadly levels
of carbon monoxide can build up in these areas. Using a fan or opening windows and doors does NOT
supply enough fresh air. ONLY use a pressure washer outside and far away from windows, doors, and vents.
These openings can pull in pressure washer exhaust.
Even if you use a pressure washer correctly, CO may leak into the home. ALWAYS use a battery-powered or
battery-backup CO alarm in the home. If you start to feel sick, dizzy, or weak after the pressure washer has been
running, move to fresh air RIGHT AWAY. See a doctor. You may have carbon monoxide poisoning.
WARNING: The exhaust from this product contains chemicals known to the State of California to
cause cancer, birth defects, or other reproductive harm.
WARNING: This pressure washer may emit highly flammable and explosive gasoline vapors, which
can cause severe burns or even death if ignited. A nearby open flame can lead to explosion even if it
isn’t directly in contact with gasoline.
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GENERAL SAFETY PROCEDURES
WARNING: This pressure washer produces heat when running. Temperatures near exhaust can
exceed 1500 F (650 C).
Do not touch hot surfaces. Pay attention to warning labels on the pressure washer identifying hot parts of the
machine.
Allow pressure washer to cool down after use before touching the engine or areas of the pressure washer that
become hot during operation.
CAUTION: Misuse of this pressure washer can damage it and shorten its life.
Turn the engine switch to “OFF” position when the engine is not running.
The high pressure stream of water can cut through skin and cause serious injury. Do not aim the stream of water
at yourself or at any one else, including animals.
Hoses and tubes can become damaged from coming in contact with a hot engine or muffler. Always double check
the hose for perforations before starting up the machine and keep it clear of the engine and the muffler.
Kickback from operation can cause the user to fall down. Always operate the pressure washer on a level and non-
elevated surface to prevent the risk of falling.
Always wear safety goggles to protect from possible mishaps with the stream or detergents. Always be aware of the
dangers associated with the detergents and chemicals that you are working with.
SAVE THESE INSTRUCTIONS – This manual contains important instructions for the WEN® Pressure
Washer that should be followed during installation and maintenance of the pressure washer.
Pressure washers vibrate in normal use. During and after the use of the pressure washer, inspect both the pressure
washer as well as extension and power supply cords for damage resulting from vibration. Have damaged items
repaired or replaced as necessary. Do not use plugs or cords that show signs of damage such as broken or cracked
insulation or damaged blades.
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PRESSURE WASHER COMPONENTS
Use the illustrations below to become familiar with the locations and functions of the various components and
controls of this pressure washer.
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PRESSURE WASHER PREPARATION
PACKING LIST
• Pressure washer • Spray nozzles (5) - 0°, 15°, 25°, 40° and soap nozzle
• Quick start guide • Spray gun hook (upper)
• Operator’s manual and product registration card • Spray gun hook (lower)
• Engine manual • Accessory hook
• Spray gun • Foot (1)
• Extension wand with quick-connect fitting • 4-Cycle engine oil (SAE10W30)
• High pressure hose • Nozzle cleaner
WARNING: Do not attempt to assemble or operate this pressure washer until you have read and understood
this entire manual. If you have any problems assembling or operating this unit, please call (800) 232-1195 M-F 8-5
CST for customer service.
WARNING: Do not operate this pressure washer if any of the parts are damaged or missing until the part is
replaced. Using this product with damaged or missing parts can cause damage to the machine or result in serious
injury or death. 
UNPACKING
2. After the high pressure hose has been removed, carefully open product by cutting down the sides of the box.
3. Remove the product, parts, and all accessories. Make sure all items listed on the packing list are included and
not damaged.
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PRESSURE WASHER PREPARATION
ATTACHING FOOT ASSEMBLY (Fig. 1)
1. Raise or tilt pressure washer so you can line up foot with the hole
located at the centre of the frame.
2. Align the rubber foot with the hole in the frame where the foot
is to be located. Attach foot by inserting the bolt from the bottom
up and install the acorn nut. Wrench tighten until there is a slight
crush on the frame tube. (Do not over tighten)
Fig. 1
Install upper frame (handle) onto the lower frame by sliding the
handle over the two upright tubes on the lower frame and pressing
down firmly until the handle is seated and the two detent pins snap
in place.
Fig. 2
1. Attach the upper gun hook. Align the upper gun hook with the
holes. Install two plastic rivets and press hard with your finger to
lock the rivet in place.
2. Attach the lower gun hook. Install the M6 screw & lock nut.
Wrench tighten until the nut is snug. Do not over tighten.
Fig. 3
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PRESSURE WASHER PREPARATION
ATTACHING THE SPRAY GUN (Fig. 5 & 6)
1. Screw the spray wand and the trigger handle together until they are secure.
2. Insert the inlet coupler of the spray hose into the threaded fitting on the high pressure spray gun and thread the
black nut on by turning clockwise until it is hand tight.
Fig. 5 Fig. 6
ADD ENGINE OIL
The pressure washer is shipped without oil.
User must add the proper amount of oil before
operating the pressure washer for the first time.
The oil capacity of the engine crankcase is 13.5
fl. oz. For general use (above 40° F), we recom-
mend 30W, 4-stroke engine oil.
ENGINE OIL RECOMMENDATIONS Fig. 7A
Select good quality detergent oil bearing the American Petroleum Institute (API) service classifications SJ, SL, or
SM. (Synthetic oils may be used.) Use the ASE viscosity grade of oil from the following chart that matches the start-
ing temperature anticipated before the next oil changes.
4. To check the oil level: wipe the dipstick with a clean rag. Insert the
dipstick into the oil fill opening without screwing it in. Remove the dipstick to
check the oil mark.
5. Slowly add more oil and repeat step 4 until the oil mark reaches to the top
of the dipstick. Do not over fill the crankcase.
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PRESSURE WASHER PREPARATION
ADD GASOLINE
WARNING: This pressure washer may emit highly flammable and explosive gasoline
vapors, which can cause severe burns or even death if ignited. A nearby open flame can
lead to explosion even if not directly in contact with gasoline.
Use fresh (within 30 days from purchase), lead-free gasoline with a minimum of 87 octane rating. Do not mix oil
with gasoline.
2. Unscrew fuel cap and set aside. NOTE: The fuel cap may be tight and hard to unscrew.
3. Slowly add unleaded gasoline to the fuel tank. Be careful not to overfill. The capacity of the fuel tank is
1.25 gallons. NOTE: Do not fill the fuel tank to the very top. Gasoline will expand and spill over during use
even with the fuel cap in place.
4. Reinstall fuel cap and wipe clean any spilled gasoline with a dry cloth.
IMPORTANT:
Fig. 8
NOTE: After completing the above preparation, the pressure washer is ready to be started.
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PRESSURE WASHER PREPARATION
CONNECTING GARDEN HOSE TO PRESSURE WASHER (Fig. 9)
1. Run water through the hose for a few seconds to flush any debris from the
hose.
3. Connect hose to water inlet and tighten by hand. There must be a mini-
mum of 10 feet of unrestricted hose between pressure washer and faucet or
shut off valve.
5. Purge the system’s pump of air by releasing the safety and squeezing the
trigger of the spray gun.
1. Attach the end of high pressure hose to the high pressure outlet on
pump.
Pressure washer exhaust contains carbon monoxide (CO). This is a poison gas you cannot see or smell. If you
can smell the pressure washer exhaust, you are breathing CO. Even if you cannot smell the exhaust, you may
be breathing CO.
NEVER use a pressure washer inside homes, garages, crawlspaces, or other partly enclosed areas. Deadly
levels of carbon monoxide can build up in these areas. Using a fan or opening windows and doors does NOT
supply enough fresh air.
ONLY use a pressure washer outside and far away from windows, doors, and vents. These openings can pull in
pressure washer exhaust. Even if you use a pressure washer correctly, CO may leak into the home. ALWAYS
use a battery-powered or battery-backup CO alarm in the home.
If you start to feel sick, dizzy, or weak after the pressure washer has been running, move to fresh air RIGHT
AWAY. See a doctor. You may have carbon monoxide poisoning.
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OPERATION
STARTING PRESSURE WASHER (Fig. 11 & 12)
1. Place pressure washer on a level surface. Turn on water.
2. Purge the system’s pump of air by releasing the safety and squeez-
ing the trigger of the spray gun. Attach wand/lance to spray gun.
6. Holding the machine with your hand, pull the recoil handle (starter
cord) slowly until resistance is felt, then pull rapidly. Squeeze the Gun
trigger and release the pressure after every failed attempt to start the
pressure washer in order to reduce back pressure.
7. Let the engine run for several seconds. Then gradually slide the
choke lever to the RUN position as the engine warms up until the
choke is fully slid to the RUN position. Fig. 12
WARNING: Pulling the pull cord of the recoil starter rapidly can pull your arm towards the engine faster
than you can let go which could result in injury.
Always relieve pressure from spray gun before pulling starter cord, including every failed attempt to start engine.
To avoid recoil, pull starter cord slowly until resistance is felt, then pull rapidly.
3. Turn off water and squeeze the trigger handle to release all water
pressure.
Fig. 13
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OPERATION
USING THE SPRAY GUN (Fig. 14 & 15)
Flip the lock tab behind the trigger up or down until it clicks to apply or remove the safety. Pull back on the
trigger to begin operating pressure washer. To stop water flow, release trigger.
Fig. 15
Fig. 14
USING SPRAY NOZZLE (Fig. 16)
1. To connect or disconnect spray tip, pull back on the quick-connect collar. Insert
or remove spray tip then release the collar.
2. When spray tip is connected, pull on the spray tip to make sure it is secured.
3. For general cleaning use the 40° spray tip. This option is for cement walkways.
4. For stripping, spot cleaning, blasting, and hard to reach areas use the 15° spray
tip. This option is for removing paint, rust, mildew, marine growth on boats, or
grease stains. This option can be used for reaching second story surfaces, or for the
removal of paint, rust, oil stains, tar, gum, and other stubborn substances. Use extreme caution when Fig. 16
using this nozzle.
5. For applying pressure washer safe detergent, use the black soap nozzle.
APPLYING DETERGENT
1. Only use the black soap nozzle for detergent.
3. Prepare detergent as required. For best results follow detergent directions as supplied from manufacturer.
Remove cap from the detergent container and fill.
5. Spray detergent on surface. For best results use long, even, and overlapping strokes. Allow detergent to set for
about 3 minutes before rinsing, but do not allow the detergent to dry on the surface or it may cause streaking or
damage. Use good judgment.
6. To clean equipment after use, flush water through the spray nozzle for 1-2 minutes then shut off engine. Soak
nozzle in a bucket of clean water to remove detergent.
WARNING: Only use detergents or soaps that are safe to be used with pressure washers. Chemicals
which are caustic, such as acids or bleach, can result in serious injury, property damage, or death.
NEVER aim the flow of water at a person or an animal, especially when using detergent or cleaner.
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MAINTENANCE/CARE
Proper routine maintenance of the pressure washer will help prolong the life of the machine. Please perform
maintenance checks and operations according to the schedule in Fig. 17.
If there are any questions about the maintenance procedures listed in this manual, please call:
(800)-232-1195 M-F 8-5CT.
CAUTION: Never perform maintenance operations while the pressure washer is running.
PRE-OPERATION STEPS
Before starting the engine, perform the following pre-operation steps:
1. Check the level of the engine oil and the fuel tank.
7. Clean any debris that has collected around or behind the muffler, air cleaner and controls.
8. Use a damp cloth to wipe exterior surfaces. If dirt is caked on, use a soft bristle brush.
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MAINTENANCE & CARE
AFTER EACH USE
Follow these procedures after each use:
1. Shut off engine and turn off water supply. Release water pressure by
pointing spray gun in a safe direction and
squeezing the trigger.
Fig. 18 - Oil Fill Opening,
2. Disconnect high pressure hose, spray gun, and nozzle. Drain water from items Dipstick and Oil Level
and use a rag to wipe down the outside of the hose and spray gun.
3. Empty the water from the pump by pulling the recoil starter 6 times.
4. Store unit in a clean and dry area after it has had a chance to cool down.
2. Clean around oil fill. Remove dipstick and wipe the dipstick with a clean rag. Insert the dipstick into the oil fill
opening without screwing in. Remove the dipstick to check the oil mark. Add oil if the oil mark covers less than
one half of the dipstick.
3. Slowly add more oil and repeat step 2 until the oil mark reaches to the top of dipstick (Fig. 18). Do not over fill
the crankcase.
1. Shut off engine. Clean the area around the oil fill cap/dipstick to keep out debris then remove oil fill cap/dip-
stick.
2. Place an oil pan on the ground to catch oil. Remove oil plug then tilt pressure washer back and to the side to
empty out the oil from the crankcase.
3. Once oil is completely drained, return the pressure washer to a level position and install the oil drain plug. Re-
fill the engine with new oil as instructed earlier in this manual under Adding/Checking Oil.
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MAINTENANCE & CARE
AIR CLEANER MAINTENANCE
Routine maintenance of the air cleaner helps maintain proper airflow to the carburetor. Occasionally check that
the air cleaner is free of excessive dirt. Refer to Recommended Maintenance Schedule in Fig. 17.
1. Unscrew the cover bolt, then remove the air cleaner cover.
3. Check and clean the air cleaner element. Replace with a new one if the element is damaged. Good element can
be washed in soapy water, dried and reused. There is no need to add oil to the element.
4. Wipe off excessive oil from the air cleaner case. Small amount of oil in the element is normal and necessary for
the engine to work properly.
CAUTION: running the engine with dirty, damaged or missing air cleaner element will cause the engine to wear
out prematurely.
2. Remove the fuel line between the fuel valve and carburetor. CAUTION: a small amount of fuel may leak from
the hose during removal.
3. Attach a fuel line (not included with the pressure washer) to the exposed end of the fuel valve.
4. Position fuel line into an appropriate container and open the fuel valve allowing fuel to flow into the container.
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MAINTENANCE & CARE
SPARK PLUG MAINTENANCE
The spark plug is important for proper engine operation. A good spark plug should be intact, free of deposits,
and properly gapped. Refer to Recommended Maintenance Schedule in Fig. 17. To inspect the spark plug:
2. Unscrew the spark plug from the engine using the spark plug wrench provided. There is limited space for the
wrench to turn. Use both rows of holes in the spark plug wrench to gain leverage to loosen the plug.
3. Visually inspect the spark plug for cracks or excessive electrode wear. Replace as necessary.
4. Measure the plug gap with a wire gauge. The gap should be 0.7-0.8 mm (0.028-0.031 in).
5. If re-using the spark plug, use a wire brush to clean any dirt from around the spark plug base then re-gap the
spark plug.
6. Screw the spark plug back into the spark plug hole using the spark plug wrench. Do not over-tighten spark
plug. Recommended tightening of spark plug is ½ to ¾ of a turn after the spark plug gasket contacts the spark
plug hole. Reinstall the spark plug boot.
2. Make sure the tube fits tightly to the pump fitting. Nozzle Cleaner
WARNING: Never repair a high pressure hose or use unit if the hose is damaged. If the hose is damaged replace
with identical part.
SPRAY GUN
1. Make sure the spray gun is connected securely.
2. Inspect the spray gun safety and make sure the spray gun trigger springs back upon release.
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MAINTENANCE & CARE
SPRAY NOZZLE
If a pulsing sensation is felt while squeezing the trigger, the spray nozzle may be dirty or clogged and should be
cleaned immediately. To clean the nozzle:
2. Remove the nozzle from the spray wand, making sure that the nozzle is pointing away from you and in a safe
direction.
3. Use the nozzle cleaner or a small paper clip to dislodge any foreign materials which are clogging or restricting
the spray tip. Flush debris out of the nozzle by back flushing with a garden hose for 30-60 seconds.
If the pressure washer is being stored for short periods of time (30 to 60 days), add stabilized fuel to the fuel tank
until full. NOTE: Filling the tank reduces the amount of air in the tank and helps reduce deterioration of fuel.
Run the engine for 2 – 3 minutes allowing stabilized fuel mixture to circulate through the carburetor.
2. Change oil.
2. Always keep the pressure washer upright. Do not lay it down sideways.
19
SPECIFICATIONS
Pressure Washer
Engine
Engine type 4 stroke, OHV, single cylinder with forced air cooling system
Spark plug gap 0.7 - 0.8 mm (0.028 - 0.031 in)
Spark plug torque 1/2 - 3/4 turn after gasket contacts base or 15 ft.lb
Displacement 208 cc
Fuel tank capacity 0.9 gallon 87 octane minimum
Oil capacity 13.50 fl. oz
Lubrication system Splash lubrication
Noise rating 63 dB at 22 feet
Spark plug NGK BP7ES
20
TROUBLESHOOTING
IMPORTANT: If trouble persists, please call our customer help line at (800) 232-1195 M-F 8-5 Central Time.
Water supply is Inspect garden hose for leaks. Make sure you are using a large
restricted. enough garden hose (min. ¾ inch diameter).
Water not turned on to
Water pressure is
full power Open water source all the way.
weak
Not using high
pressure nozzle Change nozzle.
Detergent hose is not
submerged or has
Detergent and spray disconnected Make sure hose is connected and submerged in the detergent.
do not mix Black soap nozzle
needed Use soap nozzle.
Water supply is Inspect garden hose for leaks. Make sure you are using a large
restricted enough garden hose (min. ¾ inch diameter).
Pump fails to Water not turned on
produce pressure or full power Open water source all the way.
pressure is Nozzle is clogged Clean nozzle.
inconsistent Spray gun leaks Check spray gun connection or replace spray gun
Air in line Squeeze trigger handle to remove air
Inlet hose screen is
clogged Clean inlet.
Water supply is over
100°F Use cool water supply.
Pump is faulty Contact service department.
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EXPLODED VIEW AND PARTS LIST
22
EXPLODED VIEW AND PARTS LIST
23
EXPLODED VIEW AND PARTS LIST
Engine:
24
EXPLODED VIEW AND PARTS LIST
25
WARRANTY STATEMENT
Remember to save the receipt and to accurately fill out and mail the product registration card. Proof of purchase
is required for all warranty work.
WEN® pressure washers are under warranty to be free from defects in materials and workmanship for a
period of two (2) years from date of original purchase. Pressure washers used for commercial or rental use have
a warranty period of 90 days from date of original purchase. Keep purchase receipt and mail in the product
registration card for proof of purchase.
WEN® will repair or replace, at its discretion, any part that is proven to be defective in materials or workmanship
under normal use during the two (2) years warranty period. Warranty repairs or replacements will be made
without charge for parts or labor. Parts replaced during warranty repairs will be considered as part of the original
product and will have the same warranty period as the original product.
To exercise the warranty, DO NOT RETURN TO RETAILER. Instead, call the toll free Customer Service
number at (800) 232-1195 and you will be instructed on where to take the pressure washer for warranty service.
Take the pressure washer, the manual, and the proof of purchase (the receipt) to the nearest repair facility
recommended by the Customer Service Representative.
The warranty does not extend to pressure washers damaged or affected by fuel contamination, accidents, neglect,
misuse, unauthorized alterations, use in an application for which the product was not designed and any other
modifications or abuse. Parts that need regular maintenance such as recoil starters, spark plugs, air filters, etc. are
also not covered under the warranty.
WEN® is not liable for any indirect, incidental or consequential damages from the sale or use of this product.
Any implied warranties are limited to two (2) years as stated in this written limited warranty. Some states do not
allow the exclusion or limitation of incidental or consequential damages. Some states do not allow limitation on
the length of an implied warranty. This warranty gives you specific legal rights, and you may have other rights that
vary from state to state.
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