Priya Satpathy

1032/4th floor, Green Berry, Sahar’s Garden City Adityapur-2, Jamshedpur,

Jharkhand, Saraikela Kharsawan - 831005
+918104659348 • shapyakumari20@gmail.com

Objective

Organized and dependable candidate successful at managing multiple priorities

with a positive attitude. Willingness to take on added responsibilities to meet
team goals

Work Experience
Fleet Manager Mar 2022 - Present
CielHR (Swiggy)

Effectively managing - Payout, incentive and Shift departments to ensure

payment, incentives, bonus etc concerns for delivery partners are addressed
Supporting various team members to provide best service to our delivery
partners
Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting of delivery partners

Delivery Support Executive Jan 2022 - Mar 2022

JindalX (Zomato)

Resolved delivery relates queries for delivery partners, improved operations

and provided exceptional service

Mentor - SME Sep 2021 – Jan 2022

JindalX (Zomato)

Drove team success through shared vision and recognition of quality

performance
Demonstrated knowledge of company mission and goals and mentored
employees in reaching objectives aligned with company core values
Coached team members in customer service techniques, providing feedback
and encouragement toward attaining their metrics
Strong Knowledge of Client Metrics: AHT, CSAT and Transfer Rate
Conducted New Hire Training for 2 New Hire batches

Customer Support Executive June 2021 – Sept 2021

JindalX (Zomato)

Handled day to day interactions with the customers

Assisted team leader with coaching and mentoring of new employees

Reduced process inconsistencies and effectively trained team members on

best practices and protocols
Delivered prompt service to prioritise customer needs

Education
MBA (HRM) Currently Pursuing
SVKM’S NMIMS

NMIMS University

Graduation 2020
Jamshedpur Women’s College

Result - 74.8%

Skills

Team leadership and direction

Leading team operations
Planning and Co-ordination
Remote Learning and Online training experience Training material
development

Achievements

Awarded Top Performer on various occasions quarter by quarter for

delivering exceptional service to Customers and exceeding client metrics