DHL EXPRESS

SERVICE & RATE

GUIDE 2023
NEPAL

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Connecting Your World

Dear Customer

Sustainability

Service Offering

How to Ship with DHL Express

Digitalization

Zones and Rates

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CONNECTING YOUR WORLD

Operating in 320+
220+
countries and
aircraft

territories worldwide

2,300+
flights per day

3,400+ 34,600+
facilities
vehicles

111,800+
Service Points
523
By the year 2050, million+
120,000+
Deutsche Post DHL Group shipments per year
aims to achieve net zero
emissions logistics employees

370+
TAPA* certifications

Figures are global and are approximate as of the end of 2021

*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide 2023. Use this guide to learn how DHL Express products, services and tools can
meet your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and
courier delivery. We have been building and continuously improving for over 50 years through our team of 120,000 Certified
International Specialists, helping more than 2.7 million customers globally.

The world has been buffeted by COVID-19 since 2020. We are
proud that DPDHL, having enabled supply chains to move more
than 2.5 billion vaccine doses so far, continues to contribute to the
solution – and we are adapting every day to a still-evolving
situation. Apart from the pandemic, the Ukraine crisis has also
added material complexity to global logistics.
In response to these and other uncontrollable events, we continue
to make significant investments to reinforce the resilience of our
global network and secure critical supply chains – thereby
continuing to prove our ability to offer reliable services to our
customers globally. As an example, we invested in the expansion
of our air network, with new airline collaborations with Cargojet
and Singapore Airlines in addition to the acquisition of six Boeing
777F aircraft. In Nepal in particular, we invested more than NPR 2
Crores (~ €150k) during 2021 and 2022 in machinery, IT,
communication and transportation infrastructure including
electric vehicles to support sustainable development goals and
our DHL GoGreen commitments to the environment and
community. Investments like these allow us to grow the DHL
network and improve service quality for you – our customer.
As part of Strategy 2025, we continue to earmark Digitalization
– which we define as the conscious application of technology
and enablement of people, as a means to improve – as a key
enabler to reach the next level of excellence for our customers,
for our employees and to drive operational efficiency. Read
about some of the key developments on pages 15 and 16 and
how they benefit you. Try some of them out at MyDHL+ if you
haven’t already!
We strive to successfully continue our partnership and remain
committed to supporting your business anytime and anywhere.
Globalization remains a powerful force and we invite you to
read the first edition of the global DHL Trade Growth Atlas
report, which we hope will become a go-to resource for
understanding and navigating shifts in the global trade
landscape – see page 7 for more. Thank you for trusting us to
be your Logistics Partner of Choice! Tell us how we can support
you further – please reach out to us on MyDHL+ or by calling
Customer Service on +977-1-5970071.
Sincerely,

Environmental responsibility continues to be a pillar of our

long‑term strategy through the DPDHL Sustainability Roadmap.
Gagan Mukhia
In 2022 we signed ground-breaking agreements with bp and
Country Manager
Neste to increase our use of Sustainable Aviation Fuel (SAF).
DHL Express Nepal
We continue to accelerate the electrification of our last-mile fleet
while investing in next-generation technology such as the all-
electric Alice airplane, designing and constructing carbon neutral
buildings and offering a portfolio of green products. Read more
about this on page 4 and on the DPDHL Sustainability portal.
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SUSTAINABILITY Service Offering

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Zones and Rates

Everything we do is to serve
one purpose: Connecting <29 million SBTi
people, improving lives. Reduction in our Commitment to SBTi
To fulfill this purpose, we need greenhouse gas (Science-Based
to make every dimension of emissions to under Targets initiatives)
our business sustainable. 29 million tonnes
Our Sustainability Roadmap
sets out our ambitions in three
focus areas: Environment,
Social and Governance (ESG). OUR TARGETS
Find case studies and more
details here.
FOR 2030

€7 billion 30%
Investment of SAF blending of 30%
€7 billion in green for all air transport
technologies

CLEAN OPERATIONS FOR CLIMATE PROTECTION

Leader in sustainable aviation  reen last-mile and line-haul
G
Sustainable Airline Fuel (SAF), one of the key ways Electrify 60% of last-mile
to reduce CO2 in aviation, is already in use in our delivery vehicles and increase share of
network. Two landmark collaborations signed by sustainable fuels in line haul to more
DHL Express with bp and Neste in 2022 are than 30% by 2030.
expected to save some two million tons of carbon
dioxide emissions over the aviation fuel cycle –
Carbon neutral buildings
equivalent to the annual greenhouse gas
Design 100% of all new
emissions of approx. 400,000 passenger cars.
In this way, we are making significant steps buildings to be carbon neutral.
towards our commitment to use 30% of SAF
blending for all air transport by 2030.
Green product portfolio
Looking even further ahead, DHL is already Offer green alternatives for
pioneering next-generation innovations: 100% of all core products and
read more about Alice, the all-electric plane. solutions.

GREAT COMPANY TO HIGHLY TRUSTED

WORK FOR ALL COMPANY
n Attract and retain the best talent n Compliance as an integral part of daily business
n Strong ‘Safety First’ culture n Effective governance set-up across our organization
n Diverse and inclusive workplace n Like-minded and compliant suppliers and partners
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Export Import Enabling Optional Surcharges Customs

Services Services Your Growth Services Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide .
Our most popular product, DHL Express Worldwide, offers an
end of business day delivery service around the world for pieces
up to 70kg and shipments up to 3,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express
delivery company.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and is currently available
for document shipments to 70 destinations across the world.

Our international services at a glance

DHL Express Worldwide DHL Express 12:00

Delivery by the end of the next Delivery before 12 noon on the next
Service description
possible business day possible business day
Money-back guarantee No Yes*
Countries and territories covered More than 220 70
Delivery attempts 2 2
Maximum piece weight (not on pallet) 70kg
Maximum pieces per shipment –
Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm
For documents up to 5kg only
Maximum pallet weight 1,000kg
Maximum shipment weight 3,000kg
Maximum pallet dimensions (L x W x H) 300 x 200 x 160cm
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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Services Services Your Growth Services Services

IMPORT SERVICES
With the DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world. This
is more than any other express delivery company can offer. What’s
more, customers in, say, the USA can order an import from China not
just to the USA, but to any other destinations as well – we call this a
Third Country shipment.

There is no need for local brokers or forwarders to get involved in

any part of the process. You are in full control, and able to manage all
aspects of your imports in a very simple way.

You can order an import from another country, to be delivered to

your country or any other destination, by using our dedicated
electronic shipping solution for imports. You will have one account
number, one invoice in a single currency and a fixed price that means
you know exactly what you will pay.
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GLOBAL TRADE AND YOU

A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

Global trade Trade likely to grow Shift in mix of

surprisingly faster in 2022 and products traded by
resilient through 2023 than in advanced vs.
COVID-19 pandemic previous decade emerging
economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Discover and grow
Visit dhl.com/discover to learn more
about how DHL helps e-commerce
companies ranging from start-ups to
large enterprises, advising them on how
to grow internationally. Our e-commerce
focussed country guides, white papers
such as ‘The UItimate B2B E-Commerce
Guide’, customer and trend research and
market intelligence tools can enable you
to better understand your customers and
their shipping requirements to take the
next step in your e-commerce journey.
International e-commerce Fast, flexible and easy
We help our customers go global with Consumers expect everything
ease and speed to maximize the ‘on demand’ – anytime, anywhere.
enormous potential of international DHL shipping options give customers a
e-commerce. DHL supports our distinct competitive edge: over 90% of
customers’ international growth with: online consumers look at the available
n Global reach delivery options before going to the
n Express delivery options checkout, and their decision is influenced
by delivery speed, flexibility and ease.
n Flexible delivery options for receivers
(see ‘On Demand Delivery’ on page 15)
n Duty billing options and customs
expertise
n Consultative advice for our customers
on how to increase sales and grow
cross-border
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OPTIONAL SERVICES View charges

DHL Express offers a wide range of optional services – Change of Billing

from non‑standard deliveries and billing options to climate This applies when a customer requests a change of defined
neutral shipping. billing information on an already issued invoice, which will result
in a reissuing of the invoice and, in case of an account change,
Dedicated Pickup and Delivery crediting of the old account and debiting of the new.
If your business needs a dedicated vehicle to collect or deliver
unusual shipments, or a pickup or delivery outside normal Neutral Delivery
business hours, we can arrange this. This service allows for the delivery of non-document shipments,
without any value of the product being shared or exposed to
Saturday Delivery the receiver, since the commercial invoice is removed prior
We offer Saturday delivery services to key cities in more than to delivery.
70 countries.

Extended Liability
If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.

Direct Signature
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.

Residential Address
Customers shipping to a home or private residence can activate
specific delivery options by designating the delivery address as
residential. For such shipments, DHL Express will proactively
notify the receiver via email or SMS about the shipment’s
progress. Receivers can then select the most suitable delivery
option via On Demand Delivery.

DUTY BILLING SERVICES

Duty Tax Importer Duty Tax Receiver

At the customer’s request, DHL clears the shipment at
destination and arranges for any applicable import duties, taxes
and regulatory charges to be invoiced to the importer’s specified
DHL account at destination. The duty tax payer will be invoiced
an extra charge based on a flat rate or a percentage of the fiscal
charges that were advanced. The shipper must provide the
importer’s address details, tax ID and the account number to be
billed.
This service covers any import of a non-document shipment for
which DHL has used its own credit line with Customs to advance
or guarantee the payment of duties, taxes or regulatory charges
on behalf of importers and consumers with whom DHL has no
contract. An extra charge based on a minimum rate or a
percentage of the fiscal charges that were advanced or
guaranteed is billed to the duty tax payer.

For a full list of optional services, please visit mydhl.express.dhl.

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SURCHARGES View charges

In order to maintain a consistently high level of service, in Security Charges

specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
Fuel Surcharge
This variable surcharge is applied to the weight charge of each
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also
shown on the DHL Express website at mydhl.express.dhl.
The charge is calibrated every month to the oil price that was
current two months prior to the billing month.
Remote Area
This surcharge applies when a shipment is collected from
or delivered to a location that is distant or difficult to serve.
Overweight Piece
A fixed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 70kg.
Oversize Piece
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm.
Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk due
to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping from or to a
destination country that is subject to trade restrictions imposed
by the UN Security Council (Restricted Destination).
Emergency Situation
A temporary surcharge, which allows us to cover operating cost
increases due to an emergency situation out of DHL’s control.
Change in market dynamics and air capacity availability is
reflected through regular price adjustments.
Peak Season
A temporary surcharge, which allows us to cover part of the
operating cost increases resulting from necessary network
adjustments during Peak Season.
Bulk Packaging and Plastic Flyer Stack
Charges apply for all DHL standard packaging items including
plastic flyers provided in bulk or stacks.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.

Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.

Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.

For a full list of surcharges, please visit mydhl.express.dhl.

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CUSTOMS SERVICES View charges

DHL Express is the international specialist in shipping, with
extensive knowledge and experience of dealing with customs
topics worldwide. For your peace of mind, we provide a wide
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core
business. With our online tool (tas.dhl.com) we provide essential
customs information to help you prepare your shipments.
Broker Notification
At the importer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the
import clearance and resume the delivery to the final destination
once the clearance is completed. DHL is subsequently not
responsible for the timeliness of the submission to customs or
for the release of the shipment.
transfer the responsibility for a shipment and related customs
documentation to the customer’s nominated broker for
clearance and last mile delivery.
Non-Routine Entry
Applies when shipments are subject to non-routine clearance
procedures, due to their value, weight and/or commodity as
defined by destination Customs Authorities. May also apply in
selected countries where DHL is legally obliged to outsource
formal clearance entries to a licensed third party broker.
Export Declaration
Applies in countries where an export declaration is required for
shipments containing controlled commodities or a certain
weight. Depending on origin country, shippers that submit a
declaration online may avoid the local charge.

Release to Broker
At the importer’s request, the release of a DHL Express shipment
to the customer’s designated customs broker of choice. DHL will

For a full list of customs charges, please visit mydhl.express.dhl.

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Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1 Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2 Documentation required: waybill

n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3 Documentation required: invoice

n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
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PREPARING YOUR SHIPMENT INVOICE

Your invoice will require the following details:

1. BANK DETAILS 5. TOTAL DECLARED VALUE 7. INCOTERM

These are the bank details that will
be used for the transaction between
the seller and buyer. These details are
not required for non-commercial/
proforma invoices.
2. DESCRIPTION
Generic or broad descriptions are no
longer permitted and are likely to
cause delays. Descriptions should
include the items, how many there are,
what they are made of, and what they
will be used for. Describing items as
‘samples’, ‘parts’ or ‘electronics’ is not
acceptable for customs classification,
safety and security reasons. Instead of
This is the total value of the transaction Insert the Incoterm that best describes
for customs purposes based on the the terms of the transaction. For
Incoterm selected. The total declared example, DAP (Delivered At Place).
value should include freight and
insurance charges if the seller is 8. REASON FOR EXPORT
responsible for these two elements. This could be: For Sale; For Repair;
After Repair; Gift; Sample;
6. TYPE OF EXPORT Personal Use Not For Resale;
The options are: (1) Permanent; Replacement; Intercompany Transfer;
(2) Temporary; and (3) Repair & or Personal Effects.
Return.
Commercial Exporter

‘electronics’, for example, use a invoice Tax ID/VAT number

description such as ‘television’. Bank details Date

1. Waybill number

Invoice number
3. COMMODITY CODE
Exporter code
This is the product identification code
Receiver if different from Importer
used by the exporting country to Importer (bill to)

classify the goods to be exported. Tax ID/VAT number

It assists clearance and avoids delays. Shipment reference

4. COUNTRY OF MANUFACTURE/ORIGIN Full description

of goods
Commodity
code
Item
quantity
Unit value
[Currency]
Subtotal
value
Net weight Country of
manufacture/
This relates to the place of [Currency] origin

manufacture, not the country of export. 2. 3. 4.

If items are manufactured in more than
one country, please list the origins.
Freight

Insurance

Total declared value/currency Total net weight/kg(s)

5.
Total pieces Total gross weight/kg(s)

6. Type of export

7. Incoterms

8. Reason for export

I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.

Position in company Signature

Company stamp
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PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely
through the DHL Express global network, it is important that
they are packaged and labeled correctly.
Packaging guidelines
n If you are re-using envelopes or boxes, please ensure that
old labels and markings are removed
n Securely fix a waybill to each piece in your shipment.
The waybill can be thought of as the shipment’s airline
ticket and it will delay delivery if it becomes separated from
your shipment
n The barcodes on the waybill are scanned at numerous points
during your shipment’s journey. Please ensure the barcode is
flat and not covered by tape, shrinkwrap or strapping
n Place a waybill on the top or side of each piece in your
shipment and please ensure it does not overlap the corners
or edges of boxes
n Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible
from the corners of boxes
n To prevent injury to our employees, please pay special
attention to the packaging of sharp items. There should not
be any possibility of the contents piercing the packaging
n Any individual pieces over 70kg should be placed on a pallet.
If you are sending a multi-piece shipment, it is not necessary
to place the individual pieces on a pallet unless they exceed
70kg. For example, a shipment comprising four 25kg pieces
does not have to be placed on a pallet
Prohibited and Restricted Commodities
Prohibited Items
The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
any law, regulation or statute of any federal, state or local
government of any country from, to or through which the items
may be carried. For international carriage there may be
additional prohibited items specified by the country of
destination. DHL may at its sole discretion refuse to carry other
items not listed below.
n Bullion (of any precious metal)
n Cannabis
n Cash (legal tender – bank notes, currency notes and coins)
n Complete firearms, ammunition, explosives/explosive
devices including inert explosives and test pieces, air guns,
replica and imitation firearms
n Human remains or ashes in any form
n Hunting (animal) trophies, animal parts such as ivory and
shark’s fin, animal remains or ashes, or animal by-products
and derived products not intended for human consumption,
prohibited for movement by the Convention on International
Trade in Endangered Species of Wild Fauna and Flora
(CITES) and/or local law
n Illegal goods, such as counterfeit goods and narcotics
n Live animals (including but not limited to mammals, reptiles,
fish, invertebrates, amphibians, birds, insects, larvae and
pupae)
n Loose lithium metal batteries under IATA PI968 section II

DHL packaging n Loose precious and semi-precious stones (cut or un-cut,

We offer a range of high-quality DHL-branded packaging items, polished or un-polished)
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes

For more information please refer to the Packing Guide

available on mydhl.express.dhl.
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Restricted Items
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations
approved for carriage will be recorded in writing with the n Financial and monetary commodities – examples include
customer. but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
checks, event tickets, lottery tickets, money or postal orders,
parts and replica ammunition (includes rifle butts, trigger
pre-paid phone cards, tickets (blank stock), traveler’s checks,
mechanisms, screws/bolts etc which are manufactured for
vouchers/tokens, unused stamps etc. Applicable to all
the sole purpose of creating a functional firearm)
shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
n Furs
of €500,000
n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
€5,000. The shipment must not exceed €100,000
of €500,000
n C
 igarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000 PAYING FOR YOUR SHIPMENT
n C
 ommemorative coins and medals with an individual value
or total shipment value of €2,000 or more are restricted You can pay for DHL Express services either with cash,
for carriage a credit card or by bank transfer. You can open an account with
n D
 angerous/hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account customers
perfumes, aftershaves, aerosols, flammable substances, receive invoices on a pre-agreed basis. For more details, please
dry ice, biological substances, UN classified dangerous get in touch with a Customer Service Advisor at your local
goods and any goods specified as such under International DHL Express office or go to mydhl.express.dhl.
Air Transport Association regulations (“IATA”), the
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DIGITALIZATION Service Offering

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Digitalization is one of the most important trends impacting

logistics, and it is one of the key pillars of DPDHL’s Strategy
2025. Through digitalization we bring benefits for our
MYDHL+ mydhl.express.dhl

customers, our operations and our own people.
We invest continually in market-leading technologies to help
our customers to manage and monitor shipments, create
shipping labels, get quotes, schedule courier pickups, connect
with us and more. Digitalizing our operations provides more
transparency, allowing us to better anticipate and meet our
customers’ needs.
MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services our
customers use most. With its mobile friendly and
intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.

ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps
receivers informed of shipment progress,
allowing them to reschedule, reroute,
release or conveniently collect from a
DHL Service Point. It is an innovative,
easy-to-use, mobile-friendly service,
especially for residential deliveries.

Designed to enhance the online

shopper’s experience, the service is
available globally, meaning consistent
ondemand.dhl.com DHL EXPRESS
service standards and a harmonized
user experience.
MOBILE APP
The DHL Express Mobile app lets you track your
shipments and manage your deliveries all in one place.
You can locate the nearest DHL Service Point for parcel
Scheduled Signature release/ Alternative drop off or collection, and quickly check shipping rates
delivery leave your signature address
too – right on your smartphone. Advanced GPS
location services and camera barcode scanning are
also available. Download DHL Express Mobile today,
Collect from Vacation hold Leave with neighbor on Android or iOS.
Service Point or concierge

DHL EXPRESS COMMERCE

Take your website international with DHL Express Commerce.
Offer your customers all the benefits of DHL Express at your
checkout in real-time. Import, manage and ship their orders
quickly and efficiently with no complicated development.
Add the power of DHL Express to your e-commerce business
quickly and easily, giving you the competitive edge.
DHL Express Commerce integrates with the biggest
e-commerce platforms, including: Magento, Shopify,
WooCommerce, Amazon and eBay.
16 DHL Service & Rate Guide 2023: Nepal
Connecting your World
Sustainability

DIGITALIZATION Service Offering

How to Ship with DHL Express
u Digitalization
Zones and Rates

DIGITAL TRUST
DIGITAL ASSISTANT Logistics requires transferring data and
content around the world and we embrace
Our Digital Assistant is a live chat helpdesk
a responsibility to do this securely. Our
that offers a 24/7 service across multiple
standards led by our binding Corporate
online channels and platforms, and in
Rules and by our Data Privacy Policy apply
41 languages. A live chat helpdesk, it tracks
throughout the DPDHL Group and are
your shipments, answers queries and directs
approved by the Supervisory Authorities.
you to FAQs.
We maintain a comprehensive Information
Security and Data Protection approach
Chat with us now! based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing
customer information assets and personal
data. We aim to provide a rapid response to
ROBOTICS any security incident via our 24x7 Cyber
Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
DPDHL acts as controller in respect of any
personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
that it processes to perform its contractual
robots in use globally, with this number set to double soon.
obligations. DPDHL will act as a data
controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
their rights under privacy legislations.
get delivered faster.

CUSTOMER SHIPPING
INTEGRATION
Using EDI and XML Services enables you to
incorporate DHL’s online shipping
capabilities into your own website,
warehouse or customer service application.
This provides global shipment tracking
while making it faster and easier to access
information about transit times, rates and
courier bookings.

SPECIFIC SOLUTIONS
DHL offers additional capabilities for
businesses requiring more specialized
solutions – for example, its Medical Express
and Collect & Return services.
17 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

CALCULATE THE PRICE OF YOUR SHIPMENT

Determine which Do you need your Based on weight Add any optional
zone your destination shipments to arrive by (page 11), zone and services (page 8)
is in (pages 19 & 20) the end of business or speed, confirm your and check if any
and whether yours is earlier in the day base price (pages 21 surcharges apply
a document or non- (page 5)? & 22 for exports and (page 9).
document shipment. pages 23 & 24 for
imports).

Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES View explanation

Optional services Charging method Charge

Dedicated Pickup Per shipment NPR 45 per kg with minimum of NPR 2,000

Dedicated Delivery Per shipment NPR 40 per kg with minimum of NPR 3,500

Saturday Delivery Per shipment NPR 4,250

Extended Liability Per shipment NPR 550

Direct Signature Per shipment NPR 550

Residential Address Per shipment NPR 400

Change of Billing Per invoice NPR 1,500

Neutral Delivery Per shipment NPR 1,350

Duty Billing Services

Duty Tax Importer % of fiscal charges 2% of fiscal charges with minimum of NPR 500

Duty Tax Receiver % of fiscal charges 2% of fiscal charges with minimum of NPR 500

For a full list of optional services, please visit our website at mydhl.express.dhl.
18 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SURCHARGES View explanation

Surcharges Charging method Charge

Percentage of transportation and additional

Fuel Surcharge Per shipment
charges, as per index; details here
Remote Area Per shipment NPR 45 per kg NPR 2,000 minimum per shipment

Additional Handling

Overweight Piece Per piece NPR 12,000

Oversize Piece Per piece NPR 6,500

Non-Stackable Pallet Per piece NPR 33,000

Address Correction Per shipment NPR 1,350

Data Entry Per shipment NPR 500

Security Charges

Elevated Risk Per shipment NPR 2,650

Restricted Destination Per shipment NPR 4,200

Packaging Items

Plastic Flyers Per stack NPR 2,600 per stack (100 flyers)

Bulk packaging Per stack Variable by packaging type and quantity

CUSTOMS SERVICES View explanation

Customs services Charging method Charge

Broker Notification Per shipment NPR 500 (Including VAT)

Release to Broker Per shipment NPR 500 (Including VAT)

Non-Routine Entry Per shipment NPR 500 (Including VAT)

Export Declaration Per shipment NPR 2,000

Please visit our website for a full list of surcharges and customs services.
19 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL
DHL Express DHL Express
Country/Territory Zone Express Imports Country/Territory Zone Express Imports
12:00 12:00
Worldwide Worldwide
Afghanistan 7 Ecuador 7
Albania 7 Egypt 7
Algeria 7 El Salvador 7
American Samoa 7 Eritrea 7
Andorra 5 Estonia 5
Angola 7 doc Eswatini 7
Anguilla 7 Ethiopia 7
Antigua 7 Falkland Islands 7
Argentina 7 doc Faroe Islands 7
Armenia 7 Fiji 7
Aruba 7 Finland 5 doc
Australia 4 doc France 5 doc
Austria 5 doc French Guiana 7
Azerbaijan 7 Gabon 7 doc
Bahamas 7 Gambia 7
Bahrain 2 doc Georgia 7
Bangladesh 2 Germany 5 doc
Barbados 7 Ghana 7
Belarus 7 Gibraltar 7 doc
Belgium 5 doc Greece 5 doc
Belize 7 Greenland 7
Benin 7 Grenada 7
Bermuda 7 Guadeloupe 7
Bhutan 2 Guam 7
Bolivia 7 Guatemala 7 doc
Bonaire 7 Guernsey 7 doc
Bosnia and Herzegovina 7 Guinea Republic 7
Botswana 7 Guinea-Bissau 7
Brazil 7 doc Guinea-Equatorial 7
Brunei 3 Guyana (British) 7
Bulgaria 5 doc Haiti 7
Burkina Faso 7 doc Honduras 7
Burundi 7 Hong Kong SAR China 3 doc
Cambodia 3 doc Hungary 5 doc
Cameroon 7 doc Iceland 7 doc
Canada 6 doc India 1 doc
Canary Islands, The 7 Indonesia 3
Cape Verde 7 Iran, Islamic Rep. of 7
Cayman Islands 7 Iraq 7
Central African Republic 7 Ireland, Rep. of 5 doc
Chad 7 Israel 5
Chile 7 Italy 5 doc
China, People’s Republic 3 doc Jamaica 7
Colombia 7 doc Japan 3 doc
Comoros 7 Jersey 7 doc
Congo 7 Jordan 2
Congo, Democratic Rep. of 7 doc Kazakhstan 7
Cook Islands 7 Kenya 7 doc
Costa Rica 7 Kiribati 7
Cote d’Ivoire 7 doc Korea, D.P.R. of (North) 7
Croatia 5 Korea, Rep. of (South) 3 doc
Cuba 7 Kosovo 7
Curacao 7 Kuwait 2 doc
Cyprus 5 doc Kyrgyzstan 7
Czech Republic, The 5 doc Lao P.D.R. 3
Denmark 5 doc Latvia 5
Djibouti 7 Lebanon 7
Dominica 7 Lesotho 7
Dominican Republic 7 Liberia 7

doc = document contents only = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.
com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL
DHL Express DHL Express
Country/Territory Zone Express Imports Country/Territory Zone Express Imports
12:00 12:00
Worldwide Worldwide
Libya 7 Sao Tome & Principe 7
Liechtenstein 5 Saudi Arabia 2 doc
Lithuania 5 doc Senegal 7 doc
Luxembourg 5 doc Serbia, Rep. of 7
Macau SAR China 3 Seychelles 7
Madagascar 7 Sierra Leone 7
Malawi 7 Singapore 3 doc
Malaysia 3 doc Slovakia 5 doc
Maldives 2 Slovenia 5 doc
Mali 7 Solomon Islands 7
Malta 5 Somalia 7
Marshall Islands 7 Somaliland, Rep. (N. Somalia) 7
Martinique 7 South Africa 7
Mauritania 7 South Sudan 7
Mauritius 7 Spain 5 doc
Mayotte 7 Sri Lanka 2 doc
Mexico 6 St. Barthelemy 7
Micronesia, Fed. States of 7 St. Eustatius 7
Moldova, Rep. of 7 St. Helena 7
Monaco 5 St. Kitts 7
Mongolia 7 St. Lucia 7
Montenegro, Rep. of 7 St. Maarten 7
Montserrat 7 St. Vincent 7
Morocco 7 Sudan 7
Mozambique 7 Suriname 7
Myanmar 3 Sweden 5 doc
Namibia 7 doc Switzerland 5 doc
Nauru, Rep. of 7 Syria 7
Nepal Tahiti 7
Netherlands, The 5 doc Taiwan 3 doc
Nevis 7 Tajikistan 7
New Caledonia 7 Tanzania 7
New Zealand 4 doc Thailand 3 doc
Nicaragua 7 Timor-Leste 7
Niger 7 Togo 7
Nigeria 7 Tonga 7
Niue 7 Trinidad and Tobago 7
North Macedonia 7 Tunisia 7
Northern Mariana Islands 7 Turkey 5
Norway 5 doc Turkmenistan 7
Oman 2 doc Turks and Caicos Islands 7
Pakistan 2 doc Tuvalu 7
Palau 7 Uganda 7 doc
Panama 7 Ukraine 7
Papua New Guinea 7 United Arab Emirates 2 doc
Paraguay 7 United Kingdom 5 doc
Peru 7 doc United States of America 6 doc
Philippines, The 3 doc Uruguay 7
Poland 5 doc Uzbekistan 7
Portugal 5 doc Vanuatu 7
Puerto Rico 7 Vatican City 5
Qatar 2 doc Venezuela 7
Reunion, Island of 7 Vietnam 3 doc
Romania 5 Virgin Islands (British) 7
Russian Federation, The 7 Virgin Islands (US) 7
Rwanda 7 Yemen, Rep. of 7
Samoa 7 Zambia 7 doc
San Marino 5 Zimbabwe 7 doc

doc = document contents only = document and non-document contents

For transit times and the availability of DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.
com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
21 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
Documents only up to 2kg
0.5 3,234 3,913 4,556 5,133 5,862 6,313 8,614
1 3,959 5,159 5,676 6,490 7,179 7,713 10,379
1.5 4,518 6,405 6,796 7,847 8,496 9,113 12,144
2 5,077 7,651 7,916 9,204 9,813 10,513 13,909
Documents from 2.5kg and non-documents from 0.5kg
0.5 3,751 5,260 5,610 6,593 7,363 7,717 10,510
1 4,310 6,240 6,660 7,713 8,594 9,047 12,051
1.5 4,869 7,220 7,710 8,833 9,825 10,377 13,592
2 5,428 8,200 8,760 9,953 11,056 11,707 15,133
2.5 5,987 9,180 9,810 11,073 12,287 13,037 16,674
3 6,546 10,160 10,860 12,193 13,518 14,367 18,215
3.5 7,105 11,140 11,910 13,313 14,749 15,697 19,756
4 7,664 12,120 12,960 14,433 15,980 17,027 21,297
4.5 8,223 13,100 14,010 15,553 17,211 18,357 22,838
5 8,782 14,080 15,060 16,673 18,442 19,687 24,379
5.5 9,370 15,060 16,110 17,793 19,673 21,017 25,920
6 9,958 16,040 17,160 18,913 20,904 22,347 27,461
6.5 10,546 17,020 18,210 20,033 22,135 23,677 29,002
7 11,134 18,000 19,260 21,153 23,366 25,007 30,543
7.5 11,722 18,980 20,310 22,273 24,597 26,337 32,084
8 12,310 19,960 21,360 23,393 25,828 27,667 33,625
8.5 12,898 20,940 22,410 24,513 27,059 28,997 35,166
9 13,486 21,920 23,460 25,633 28,290 30,327 36,707
9.5 14,074 22,900 24,510 26,753 29,521 31,657 38,248
10 14,662 23,880 25,560 27,873 30,752 32,987 39,789
11 15,838 25,840 27,660 30,113 33,214 35,647 42,871
12 17,014 27,800 29,760 32,353 35,676 38,307 45,953
13 18,190 29,760 31,860 34,593 38,138 40,967 49,035
14 19,366 31,720 33,960 36,833 40,600 43,627 52,117
15 20,542 33,680 36,060 39,073 43,062 46,287 55,199
16 21,718 35,640 38,160 41,313 45,524 48,947 58,281
17 22,894 37,600 40,260 43,553 47,986 51,607 61,363
18 24,070 39,560 42,360 45,793 50,448 54,267 64,445

Table continues overleaf

22 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7

19 25,246 41,520 44,460 48,033 52,910 56,927 67,527

20 26,422 43,480 46,560 50,273 55,372 59,587 70,609
21 27,598 45,440 48,660 52,513 57,834 62,247 73,691
22 28,774 47,400 50,760 54,753 60,296 64,907 76,773
23 29,950 49,360 52,860 56,993 62,758 67,567 79,855
24 31,126 51,320 54,960 59,233 65,220 70,227 82,937
25 32,302 53,280 57,060 61,473 67,682 72,887 86,019
26 33,478 55,240 59,160 63,713 70,144 75,547 89,101
27 34,654 57,200 61,260 65,953 72,606 78,207 92,183
28 35,830 59,160 63,360 68,193 75,068 80,867 95,265
29 37,006 61,120 65,460 70,433 77,530 83,527 98,347
30 38,182 63,080 67,560 72,673 79,992 86,187 101,429
40 49,382 81,290 87,170 97,883 105,902 112,827 132,969
50 60,582 99,500 106,780 123,093 131,812 139,467 164,509
60 71,782 117,710 126,390 148,303 157,722 166,107 196,049
70 82,982 135,920 146,000 173,513 183,632 192,747 227,589
For each additional 0.5kg
Above 10 588 980 1,050 1,120 1,231 1,330 1,541
For each additional 1kg
30.1 - 70.0 1,120 1,821 1,961 2,521 2,591 2,664 3,154
70.1 - 300.0 1,260 2,311 2,381 2,521 2,664 2,804 3,505

300.1 - 3,000* 1,387 2,544 2,620 2,777 2,928 3,084 3,854

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 70 countries worldwide.
Add NPR 999 to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in NPR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
Documents only up to 2kg
0.5 3,557 4,303 5,011 5,644 6,448 6,944 9,472
1 4,354 5,673 6,243 7,136 7,896 8,484 11,414
1.5 4,968 7,043 7,475 8,628 9,344 10,024 13,356
2 5,582 8,413 8,707 10,120 10,792 11,564 15,298
Documents from 2.5kg and non-documents from 0.5kg
0.5 4,126 5,785 6,171 7,250 8,099 8,488 11,560
1 4,740 6,862 7,326 8,481 9,453 9,951 13,254
1.5 5,354 7,939 8,481 9,712 10,807 11,414 14,948
2 5,968 9,016 9,636 10,943 12,161 12,877 16,642
2.5 6,582 10,093 10,791 12,174 13,515 14,340 18,336
3 7,196 11,170 11,946 13,405 14,869 15,803 20,030
3.5 7,810 12,247 13,101 14,636 16,223 17,266 21,724
4 8,424 13,324 14,256 15,867 17,577 18,729 23,418
4.5 9,038 14,401 15,411 17,098 18,931 20,192 25,112
5 9,652 15,478 16,566 18,329 20,285 21,655 26,806
5.5 10,298 16,555 17,721 19,560 21,639 23,118 28,500
6 10,944 17,632 18,876 20,791 22,993 24,581 30,194
6.5 11,590 18,709 20,031 22,022 24,347 26,044 31,888
7 12,236 19,786 21,186 23,253 25,701 27,507 33,582
7.5 12,882 20,863 22,341 24,484 27,055 28,970 35,276
8 13,528 21,940 23,496 25,715 28,409 30,433 36,970
8.5 14,174 23,017 24,651 26,946 29,763 31,896 38,664
9 14,820 24,094 25,806 28,177 31,117 33,359 40,358
9.5 15,466 25,171 26,961 29,408 32,471 34,822 42,052
10 16,112 26,248 28,116 30,639 33,825 36,285 43,746
11 17,404 28,402 30,426 33,101 36,533 39,211 47,134
12 18,696 30,556 32,736 35,563 39,241 42,137 50,522
13 19,988 32,710 35,046 38,025 41,949 45,063 53,910
14 21,280 34,864 37,356 40,487 44,657 47,989 57,298
15 22,572 37,018 39,666 42,949 47,365 50,915 60,686
16 23,864 39,172 41,976 45,411 50,073 53,841 64,074
17 25,156 41,326 44,286 47,873 52,781 56,767 67,462
18 26,448 43,480 46,596 50,335 55,489 59,693 70,850

Table continues overleaf

24 DHL Service & Rate Guide 2023: Nepal
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7

19 27,740 45,634 48,906 52,797 58,197 62,619 74,238

20 29,032 47,788 51,216 55,259 60,905 65,545 77,626
21 30,324 49,942 53,526 57,721 63,613 68,471 81,014
22 31,616 52,096 55,836 60,183 66,321 71,397 84,402
23 32,908 54,250 58,146 62,645 69,029 74,323 87,790
24 34,200 56,404 60,456 65,107 71,737 77,249 91,178
25 35,492 58,558 62,766 67,569 74,445 80,175 94,566
26 36,784 60,712 65,076 70,031 77,153 83,101 97,954
27 38,076 62,866 67,386 72,493 79,861 86,027 101,342
28 39,368 65,020 69,696 74,955 82,569 88,953 104,730
29 40,660 67,174 72,006 77,417 85,277 91,879 108,118
30 41,952 69,328 74,316 79,879 87,985 94,805 111,506
40 54,272 89,358 95,886 107,609 116,485 124,105 146,196
50 66,592 109,388 117,456 135,339 144,985 153,405 180,886
60 78,912 129,418 139,026 163,069 173,485 182,705 215,576
70 91,232 149,448 160,596 190,799 201,985 212,005 250,266
For each additional 0.5kg
Above 10 646 1,077 1,155 1,231 1,354 1,463 1,694
For each additional 1kg
30.1 - 70.0 1,232 2,003 2,157 2,773 2,850 2,930 3,469
70.1 - 300.0 1,386 2,542 2,619 2,773 2,930 3,084 3,855

300.1 - 3,000* 1,525 2,798 2,882 3,054 3,220 3,392 4,239

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in NPR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
READY TO SHIP?
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+977-1-5970071

9801194313

dhlnepal.customerservice@dhl.com

Find your nearest DHL Service Point

DHL Express
KUK Building
Sinamangal
Kathmandu
Nepal

Valid: 1st January 2023

For public use

The information in this guide is correct as of 1st January 2023. DHL reserves the right to amend or modify any of the information at any time.