Chapter Nine

PowerView Interface Messages

The PowerView reports various messages on the
display, including alarm status and changes in
system configuration. This chapter lists all
PowerView display messages, it describes what
each of them means, and it provides an appro-
priate corrective action (if necessary).

Note: More than one of these messages may

occur at one time. If this happens, be sure to
review all of the messages for a better under-
standing of the system condition.

MiniFrame

MasterFrame
 Chapter 9 - PowerView Display Messages
P ower View
Mean in g
Message
Star t-Up #Pwr modules ch anged At least one power module h as No corrective action necessary.
since last ON. been added, or removed from Proceed with th e startup.
th e SymmetraTM since th e last
time th e Pwr ON command
was issued.
#Batteries ch anged since At least one battery module
la s t O N . h as been added, or removed
from th e SymmetraTM since
th e last time th e Pwr ON
command was issued.
No Redundant Th ere is no RIM installed.
Intelligence Module. Note: This message sometimes
occurs at powerup because the
MIM detects the RIM before
the RIM is "awake."
Batt capacity less th an Th e battery capacity of th e
Return Batt C ap SymmetraTM is less th an th e
user specified minimum
battery capacity required to
turn on th e load.
Input Freq outside Th e input frequency to th e
configured range SymmetraTM is outside th e
configured range. Th e output
frequency will not
synch ronize with th e input
frequency. Normal bypass is
not available.
AC adequate for UPS Th e SymmetraTM will function
but not for bypass online with th e input voltage,
but in th e event th at bypass is
required, th e input voltage is
not adequate to power th e
load equipment.
Low/No AC input, Input voltage is not adequate
startup on battery to start th e SymmetraTM. If
startup proceeds, SymmetraTM
will function from battery.
Cor r ec tive Ac tion
No corrective action necessary.
Proceed with th e startup.
Proceed with th e startup, or abort
th e startup, and install a RIM.
Note: Without a functioning RIM,
there is no redundancy in the event
of a MIM failure.
Option #1: Abort th e startup, and
allow batteries to rech arge.
Option #2: C ontinue startup,
with less th an minimum battery
capacity.
Option #1: Improve th e
frequency of th e incoming voltage.
Option #2: Widen th e range of
th e acceptable incoming
frequency with th e PowerView.
(Startup-Setup-OutputFreq-Select.)
Option #3: Proceed with startup.
Normal bypass is not available.
Option #1: Improve th e incoming
voltage.
Option #2: Proceed with startup.
Normal bypass is not available.
Option #1: Abort startup until
acceptable input voltage is present.
Option #2: Proceed with startup.
Battery will be disch arged.
9-1
Chapter 9 - PowerView Display Messages

P ower View
Mean in g Cor r ec tive Ac tion
Message
Gen er al At least one battery module h as
# of batteries increased. No corrective action necessary.
Statu s been added to th e system.

At least one battery module h as

# of batteries decreased. No corrective action necessary.
been removed from th e system.

# of Pwr Modules At least one power module h as

No corrective action necessary.
increased. been added to th e system.

# of Pwr Modules At least one power module h as

No corrective action necessary.
decreased. been removed from th e system.
Intelligence Module A MIM h as been installed into
No corrective action necessary.
inserted. th e SymmetraTM .
Intelligence Module A MIM h as been removed from
No corrective action necessary.
removed th e SymmetraTM .
Redundant Intelligence A RIM h as been installed into th e
No corrective action necessary.
Module inserted. SymmetraTM .
Redundant Intelligemce A RIM h as been removed from
No corrective action necessary.
Module removed. th e SymmetraTM .
At least one ex ternal battery
# of Ex ternal Battery
cabinet h as been connected to No corrective action necessary.
C abinets increased.
th e frame.
At least one ex ternal battery
# of Ex ternal Battery
cabinets h as been disconnected No corrective action necessary.
C abinets decreased.
from th e SymmetraTM.
A loss of power module
redundancy occurred, and h as
Redundancy Restored been restored. Eith er additional No corrective action necessary.
modules h ave been installed, or
th e load h as been reduced.
Th e load h ad ex ceeded th e load
alarm th resh old. Th e situation
Load is No Longer above
h as been corrected eith er because No corrective action necessary.
Alarm Th resh old
th e load decreased, or th e
th resh old was increased.
Th e system runtime h ad dropped
below th e configured minimum,
and h as been restored. Eith er
additional battery modules were
Min Runtime restored. No corrective action necessary.
installed, th e ex isting battery
modules rech arged, th e load was
reduced, or th e th resh old was
raised.

9-2
 Chapter 9 - PowerView Display Messages

P ower View
Mean in g Cor r ec tive Ac tion
Message
Mod u le Bad Battery Module
A battery module h as failed, Refer to C h apter 8 for module
F ailu r e and requires replacement. replacement procedure.

A power module h as failed, Refer to C h apter 8 for module

Bad Power Module
and requires replacement. replacement procedure.

Th e main intelligence module

Intelligence Module is Refer to C h apter 8 for module
h as failed, and requires
installed and failed replacement procedure.
replacement.
Redundant Intelligence Th e redundant intelligence
Refer to C h apter 8 for module
Module is installed and module h as failed, and
replacement procedure.
failed requires replacement.

Th r esh old Load is above kVA alarm Th e load h as ex ceeded th e
Alar m user specified load alarm
th resh old
th resh old.
Symmetra no longer detects
TM
redundant power modules.
Redundancy h as been
Eith er power module(s) h ave
lost.
failed, or th e load h as
increased.
Option #1: Reduce th e load.
Option #2: Use th e PowerView to
raise th e alarm th resh old.
Option #1: If possible, install
additional power modules.
Option #2: Decrease th e load.
Option #3: Disable th e
redundancy alarm by setting
redundancy to zero. (Startup-
Setup-Alarms-Redundancy-
select zero.)

Option #1: If possible, install

Actual power module
additional power modules.
redundancy h as fallen below
Option #2: Decrease th e load.
Redundancy is below th e user specified redundancy
Option #3: Use th e PowerView to
alarm th resh old. alarm th resh old. Eith er
decrease th e redundancy alarm
power module(s) h ave failed,
th resh old. (Startup-Setup-Alarms-
or th e load h as increased.
Redundancy-select.)

Option #1: Allow th e battery

modules to rech arge.
Th e predicted runtime is
Option #2: If possible, increase
lower th an th e user specified
th e number of battery modules.
Runtime is below alarm minimum runtime alarm
Option #3: Decrease th e load.
th resh old. th resh old. Eith er th e battery
Option #4: Use th e PowerView to
capacity h as decreased, or th e
decrease th e minimum runtime
load h as increased.
alarm th resh old. (Startup-Setup-
Alarms-Runtime-select.)

B ypass Th e frequency and/or voltage

Option #1: Decrease th e
is out of acceptable range for
sensitivity to input frequency.
bypass. Th is message occurs
Bypass is not in range (Startup-Setup-OutputFreq-select.)
wh en SymmetraTM is on line,
(eith er freq or voltage) Option #2: C orrrect input voltage
and indicates th at th e bypass
to provide acceptable voltage
mode may not be available if
and/or frequency.
required.
SymmetraTM is stuck in th e C all your contract service
Bypass contactor stuck
bypass position, and cannot go provider, or APC Tech nical
in bypass position.
online. Support. (See inside front cover.)

9-3
Chapter 9 - PowerView Display Messages
P ower View
Mean in g
Message
B ypass Bypass contactor stuck SymmetraTM is stuck in th e
in on-line position. on-line position, and cannot
go to bypass.
UPS in bypass due to SymmetraTM h as transferred to
internal fault. bypass mode because a fault
h as occurred.
UPS in bypass due to Th e load h as ex ceeded th e
overload system power capacity. Th e
SymmetraTM h as switch ed to
bypass mode.
System is in Th e SymmetraTM is in bypass
Maintenance Bypass because th e maintenance
bypass switch is in th e "on"
position.
Gen er al On Battery Th e SymmetraTM is in th e on
F au lt battery mode of operation.
Th e battery modules are being
disch arged.
Need Bat Replacement One or more battery modules
are in need of replacement.
UPS Fault A fault h as occurred in a
power module. Th is will
always occur with a bad
power module failure
message.
Sh utdown or unable to SymmetraTM h as sh utdown
transfer to Batt due to because an overload h as
overload occurred and bypass is not
available.
Load Sh utdown from SymmetraTM h as sh ut th e load
Bypass. Input Freq/Volts down wh ile it was on bypass,
outside limits. because th e input power went
out of acceptable range.
Fault, Battery C h arger Th e battery ch arger in one or
Failure more power module(s) failed.
Fault, Bypass Relay Th e bypass relay h as
Malfunction malfunctioned.
9-4
Cor r ec tive Ac tion
C all your contract service
provider, or APC Tech nical
Support. (See inside front cover.)
C all your contract service
provider, or APC Tech nical
Support. (See inside front cover.)
Option #1: Decrease th e load.
Option #2: If possible, add power
modules to th e system.
No corrective action necessary.
No corrective action necessary.
Note: Runtime is limited in
duration. Prepare to shutdown the
SymmetraTM and the load
equipment, or restore incoming
voltage.
Refer to C h apter 8 for module
replacement procedures.
C all your contract service
provider, or APC Tech nical
Support. (See inside front cover.)
Option #1: Reduce th e load to
eliminate overload.
Option #2: If possible, add power
modules to eliminate overload.
Option #3: Replace failed power
modules to eliminate overload.
Note: If bypass is not available
because of a power failure, wait for
power to be restored. If there is a
utility problem, have it corrected.
C orrect th e input voltage
problem.
Refer to C h apter 8 for module
replacement procedures.
C all your contract service
provider, or APC Tech nical
Support. (See inside front cover.)
 Chapter 9 - PowerView Display Messages

P ower View
Mean in g Cor r ec tive Ac tion
Message
Gen er al Fault, Internal Temp Th e temperature of one or Replace th e overh eated modules.
F au lt ex ceeded normal limits more battery modules is too Refer to C h apter 8 for module
h ot. replacement procedures.
Input circuit breaker Th e input circuit breaker on Option #1: If th is occurs in
tripped open th e SymmetraTM h as tripped. conjunction with an overload
Input voltage is disconnected condition, decrease th e load and
to th e SymmetraTM. reset th e breaker.
Option #1: If no overload
condition ex ists, reset breaker. If
it trips again, call your contract
service provider, or APC Tech nical
Support. (See inside front cover.)
System level fan failed A cooling fan in th e C all your contract service
SymmetraTM frame h as failed. provider, or APC Tech nical
Support. (See inside front cover.)
Th e Redundant Th e main intelligence module Replace th e main intelligence
Intelligence Module is in h as failed, and th e RIM is module. Refer to C h apter 8 for
control functioning as th e primary module replacement procedures.
intelligence module.
IIC inter-module Th e communications between C all your contract service
communications failed. th e MIM and at least one provider, or APC Tech nical
oth er module h as failed. Support. (See inside front cover.)

9-5
Chapter 9 - PowerView Display Messages

9-6