Advanced Consulting Skills — Learning Objectives

At the end of this course participants will be able to:

• Exercise and reinforce the effective use of core consulting skills in a

selected number of key areas:
– Work Team design and planning
– Building effective teams
– Interpersonal coaching
– Managing effective meetings
– Communicating and influencing
– Problem solving in teams

• Increased confidence:
– Through understanding the many dimensions of core skill application
– Practising in a safe environment
– Getting incisive feedback on how and what can be done differently

• Increased awareness of the unconscious skills of experienced consultants

so we can teach/coach others.

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Faculty Notes

Faculty will impart techniques, behavioral mechanisms and expand your interpersonal
skills toolkit.

In terms of interpersonal skills we will raise awareness of those things that experienced
CGE&Y consultants tend to do habitually, instinctively.

Each core consulting skill has a behavioral change element to it — when working with
clients, joint team members, we need to teach them h2 use core skills, to help them
internalise them for continued use after the CGE&Y project has been completed.

During the project, want to be able to coach JTMs to your mutual advantage. To do so, you
need to gain entry/permission to be able to open an individual’s personal “door”.

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Advanced Consulting Skills

Team Dynamics Individual Styles

-design -NLP
-forming, norming… -LIFO Media Selection
-Belbin -Johari Window -Audience
-Materials

Communications A Good Encourage Learning

Consulting
-storyboarding Intervention -Coaching
-tailoring -Feedback
-Knowledge Mgt.

Meeting Management Consulting Guard Content Expertise

-PS/TB -preparation
-Facilitation -anticipating difficult questions
-Analysis Tools -hallway chat

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